{"id":3953,"date":"2018-07-31T14:00:36","date_gmt":"2018-07-31T14:00:36","guid":{"rendered":"https:\/\/www.comparably.com\/blog\/?p=3953"},"modified":"2018-10-10T17:46:02","modified_gmt":"2018-10-10T17:46:02","slug":"what-employee-net-promoter-score-improve","status":"publish","type":"post","link":"https:\/\/www.comparably.com\/blog\/what-employee-net-promoter-score-improve\/","title":{"rendered":"What an Employee Net Promoter Score Is and How to Improve It"},"content":{"rendered":"<p>Here&#8217;s a seemingly simple question: What draws someone to a job?<\/p>\n<p>Being able to offer a competitive salary obviously helps. Offering good benefits helps, too.\u00a0But believe it or not, the No. 1\u00a0reason job candidates choose one job over another is company culture, according to a <a href=\"https:\/\/www.shrm.org\/resourcesandtools\/hr-topics\/talent-acquisition\/pages\/candidates-choose-jobs-company-culture.aspx\" target=\"_blank\">recent study<\/a>. The second and third most popular answers were\u00a0career progression and benefits.<\/p>\n<p>The results are especially interesting considering compensation was the top priority\u00a0for employees when the same survey was run five years ago. Clearly, as the economy and workplace demands\u00a0have changed, so too have the needs of employees. Today,\u00a0people\u00a0 want to feel connected to a company&#8217;s mission and purpose, and\u00a0are seeking companies\u00a0that\u00a0give them opportunities for career growth.<\/p>\n<p>How do you know if your company fits that bill? Luckily, there are many ways for\u00a0HR leaders to check the pulse of their culture. One way is through the employee Net Promoter Score (eNPS).\u00a0<span style=\"font-weight: 400;\">The concept behind is it simple: it asks employees to answer, &#8220;How likely are you to recommend\u00a0your employer to a friend or acquaintance, on a scale of 1 to 10?&#8221; The goal is to get a quick and easy reading on how loyal and engaged a company\u2019s employees are.<\/span><\/p>\n<p><b>How your eNPS score is calculated<\/b><\/p>\n<p><span style=\"font-weight: 400;\">How does it work in practice? Employees who answer the question with a rating of 9 or 10 are considered \u201cpromoters\u201d; those who answer 7 or 8 are \u201cpassives\u201d who aren\u2019t ultimately counted in the score; and those who answer 0 to 6 are \u201cdetractors.\u201d The final score is calculated by subtracting the percentage of detractors from the percentage of promoters (see\u00a0<\/span><a href=\"https:\/\/www.officevibe.com\/employee-engagement-solution\/employee-net-promoter-score\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">\u00a0for more). The end result is a single score -100 to 100, where -100 to -10 is a poor score, -10 to 20 is good\/average, and anything above 20 is excellent.<\/span><\/p>\n<p style=\"text-align: center;\"><b><em>Related: <a href=\"https:\/\/www.comparably.com\/blog\/how-to-improve-your-employer-brand\/\" target=\"_blank\">How to Improve Your Employer Brand<\/a><\/em><\/b><\/p>\n<p><b>Companies with great eNPS scores<\/b><\/p>\n<p>So what&#8217;s a well-known company with a great eNPS score? With a\u00a0<a href=\"https:\/\/www.comparably.com\/companies\/adobe\/enps\" target=\"_blank\">score of 55<\/a>, Adobe is one that tops the charts, ranking in the Top 5% of\u00a0similarly sized companies and top 25% of other companies headquartered in San Francisco. According to reviews left by employees at Comparably, Adobe makes people &#8220;feel valued and compensated&#8221; and provides &#8220;great\u00a0challenges, lots of diversity in work, great extra opportunities.&#8221;<\/p>\n<p>For a full list of large, mid-size and small companies with high eNPS scores, check out Comparably&#8217;s\u00a0<a href=\"https:\/\/www.comparably.com\/blog\/comparablys-best-enps-score\/\" target=\"_blank\">Best Company eNPS 2017<\/a>.<\/p>\n<p><b>How to improve your company&#8217;s eNPS score<\/b><\/p>\n<p>If you do an eNPS analysis and find that your less than pleased with the results, it&#8217;s time to take action. Business leaders and HR execs should focus on honing in on where there culture problems exist. Do people feel challenged by the work? Do they feel adequately compensated? Do they have a good relationship with their managers? Do they have a clear idea of what&#8217;s expected of them? (That last question is particularly poignant &#8212; according to data by Comparably, 42% of people say having unclear goals is their\u00a0<a href=\"https:\/\/www.comparably.com\/blog\/having-unclear-goals-is-a-big-problem-for-many\/\">biggest stressor at work<\/a>.)<\/p>\n<p>Sites like Comparably can help, providing you with employee reviews about a company\u2019s\u00a0<a href=\"https:\/\/www.comparably.com\/companies\/microsoft\/culture\/\" target=\"_blank\">culture<\/a>,\u00a0<a href=\"https:\/\/www.comparably.com\/companies\/microsoft\/leadership\" target=\"_blank\">management<\/a>,\u00a0<a href=\"https:\/\/www.comparably.com\/companies\/microsoft\/perks-and-benefits\" target=\"_blank\">perks\/benefits<\/a>,\u00a0<a href=\"https:\/\/www.comparably.com\/companies\/microsoft\/salaries\" target=\"_blank\">compensation<\/a>, and more. (Microsoft used here as an example.) The site also gives you information on how female employees and minorities\u00a0feel about the company.<\/p>\n<p style=\"text-align: center;\"><em><strong>Related: <a href=\"https:\/\/www.comparably.com\/blog\/5-ways-to-motivate-employees-right-now\" target=\"_blank\">6 Ways to Motivate Employees Right Now<\/a><\/strong><\/em><\/p>\n<p><strong>Don&#8217;t forget: It all takes time<\/strong><\/p>\n<p>Culture changes\u00a0don&#8217;t happen overnight, but with small and deliberate steps like interviews, observations and feedback from employees, leaders\u00a0can make changes that will help create a culture people believe in. And at a time when unemployment is at historic lows and employers are desperately in need of top talent, that may be the best investment you can make.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here&#8217;s a seemingly simple question: What draws someone to a job? Being able to offer a competitive salary obviously helps. Offering good benefits helps, too.\u00a0But believe it or not, the No. 1\u00a0reason job candidates choose one job over another is company culture, according to a recent study. The second and third most popular answers were\u00a0career &hellip; <a href=\"https:\/\/www.comparably.com\/blog\/what-employee-net-promoter-score-improve\/\" class=\"more-link\">Read full-story <i class=\"cm cm-right-chevron\"><\/i><\/a><\/p>\n","protected":false},"author":9,"featured_media":3957,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4,65],"tags":[69,157,156],"_links":{"self":[{"href":"https:\/\/www.comparably.com\/blog\/wp-json\/wp\/v2\/posts\/3953"}],"collection":[{"href":"https:\/\/www.comparably.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.comparably.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.comparably.com\/blog\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comparably.com\/blog\/wp-json\/wp\/v2\/comments?post=3953"}],"version-history":[{"count":11,"href":"https:\/\/www.comparably.com\/blog\/wp-json\/wp\/v2\/posts\/3953\/revisions"}],"predecessor-version":[{"id":4467,"href":"https:\/\/www.comparably.com\/blog\/wp-json\/wp\/v2\/posts\/3953\/revisions\/4467"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comparably.com\/blog\/wp-json\/wp\/v2\/media\/3957"}],"wp:attachment":[{"href":"https:\/\/www.comparably.com\/blog\/wp-json\/wp\/v2\/media?parent=3953"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.comparably.com\/blog\/wp-json\/wp\/v2\/categories?post=3953"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.comparably.com\/blog\/wp-json\/wp\/v2\/tags?post=3953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}