-26
NPS
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sharp
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About sharp's Brand
"Sharp designs, manufactures and sells electronic products such as audio, video, mobiles, LED lights and home appliances." Among its major competitors, sharp is ranked in 4th place for NPS while Sony is 1st, and Hitachi is 2nd.Their current market cap is $10.31B
Brand at a Glance
74%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
sharp Ranking
- #4 / 4 of its competitors
sharp NPS
sharp's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether sharp's customers would recommend using the product based on a scale of -100 to 100.
sharp Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
sharp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Mar 2021 0 | Mar 2021 | 0 |
Jun 2021 0 | Jun 2021 | 0 |
Aug 2021 -20 | Aug 2021 | -20 |
Oct 2021 -33 | Oct 2021 | -33 |
Mar 2022 -43 | Mar 2022 | -43 |
Apr 2022 -25 | Apr 2022 | -25 |
How Other Brands Compare
sharp is ranked #4 for NPS among its competitors. Sony and Hitachi come in first and second, with Samsung coming in at third. Among those competitors, it is the lowest valued company behind Samsung.
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What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
sharp NPS vs. Competitors
Compared to its competitors, sharp's NPS is rated right below Samsung.
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sharp Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of sharp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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sharp Customer Loyalty vs. Competitors
Compared to its competitors, sharp's Customer Loyalty score is rated right below Sony.
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sharp Product Quality
3/5
sharp has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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sharp Product Information
sharp’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.sharp-world.com/
- Company Size
- 10,000+ Employees
Industry
Hardware and Devices
sharp Product Quality vs. Competitors
Compared to its competitors, sharp's Product Quality score is rated right below Samsung.
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sharp Pricing
sharp ROI & Value For Money
2.9/5
sharp has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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sharp Pricing vs. Competitors
Compared to its competitors, sharp's ROI score is rated right below Hitachi.
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sharp Customer Service
2.9/5
sharp has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About sharp's Customer Service
Address
Osyka, MS United States of America
Website
http://www.sharp-world.com/
sharp Customer Service vs. Competitors
Compared to its competitors, sharp's Customer Service score is rated right below Hitachi.
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sharp as an Employer
4.6/5
sharp has a 4.6/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
sharp scored a -26 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of sharp would recommend the brand to a friend. ENPS measures how likely sharp employees would recommend working at sharp to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
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