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About sharp's Brand

"Sharp designs, manufactures and sells electronic products such as audio, video, mobiles, LED lights and home appliances." Among its major competitors, sharp is ranked in 4th place for NPS while Sony is 1st, and Samsung is 2nd.Their current market cap is $10.31B

Brand at a Glance

74%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service

sharp Ranking

sharp NPS

sharp's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether sharp's customers would recommend using the product based on a scale of -100 to 100.

sharp Overall NPS

-26
NPS
37%Promoters
0%Passives
63%Detractors
sharp Overall NPS

sharp NPS Trend

-100
-50
0
50
100
Jan 2021
100
Jan 2021100
Mar 2021
0
Mar 20210
Jun 2021
0
Jun 20210
Aug 2021
-20
Aug 2021-20
Oct 2021
-33
Oct 2021-33
Mar 2022
-43
Mar 2022-43
Apr 2022
-25
Apr 2022-25

How Other Brands Compare

sharp is ranked #4 for NPS among its competitors. Sony and Samsung come in first and second, with Hitachi coming in at third. Among those competitors, it is the lowest valued company behind Samsung.

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sharp's Logo
sharp
Samsung's Logo
Samsung
Sony's Logo
Sony
Hitachi's Logo
Hitachi
Global Ranking#-#103#218#-
NPS-26264020
Social Sentiment Calculated by analyzing social media and other online mentions-Negative--
Valuation Updated every 24 hours for public companies$10.31B$263.86B$76.24B$43.50B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

sharp NPS vs. Competitors

Compared to its competitors, sharp's NPS is rated right below Hitachi.

COMPANYNPS Score
Sony
40
Samsung
26
Hitachi
20
sharp
-26

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sharp Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of sharp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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74
74%
26
26%
sharp Customer Loyalty

sharp Customer Loyalty vs. Competitors

Compared to its competitors, sharp's Customer Loyalty score is rated right below Samsung.

COMPANYCustomer Loyalty Score
Hitachi82%
Sony81%
Samsung80%
sharp74%

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sharp Product Quality

3/5

sharp has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.

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sharp Product Information

sharp’s product quality score is a 3 out of 5 as rated by its users and customers.

Website
http://www.sharp-world.com/
Company Size
10,000+ Employees

Industry

Hardware and Devices

sharp Product Quality vs. Competitors

Compared to its competitors, sharp's Product Quality score is rated right below Samsung.

COMPANYProduct Quality Score
Sony4.3/5
Hitachi4.1/5
Samsung3.9/5
sharp3/5

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sharp Pricing

sharp ROI & Value For Money

2.9/5

sharp has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.

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sharp Pricing vs. Competitors

Compared to its competitors, sharp's ROI score is rated right below Hitachi.

COMPANYPricing Score
Sony4/5
Samsung3.6/5
Hitachi3.5/5
sharp2.9/5

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sharp Customer Satisfaction (CSAT)

sharp Customer Satisfaction (CSAT) Score

33 / 100

sharp has an overall Customer Satisfaction score of 33 rated by its users and customers.

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Very Satisfied33%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied67%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

sharp Customer Satisfaction vs. Competitors

Compared to its competitors, sharp's Customer Satisfaction score is rated right below Samsung.

COMPANYCustomer Satisfaction (CSAT) Score
Hitachi86%
Sony85%
Samsung78%
sharp33%

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sharp Customer Service

2.9/5

sharp has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About sharp's Customer Service

Address

Osyka, MS United States of America


Website

http://www.sharp-world.com/

sharp Customer Service vs. Competitors

Compared to its competitors, sharp's Customer Service score is rated right below Hitachi.

COMPANYCustomer Service Score
Sony4/5
Samsung3.7/5
Hitachi3.6/5
sharp2.9/5

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sharp as an Employer

4.5/5

sharp has a 4.5/5 stars for its overall company culture rated by their employees

  sharp CEO
bottom
45%
CEO of sharp

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

sharp scored a -26 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of sharp would recommend the brand to a friend. ENPS measures how likely sharp employees would recommend working at sharp to a friend.

Net Promoter Score

-26
NPS Score
37%Promoters
0%Passive
63%Detractors

Employee Net Promoter Score

11
eNPS Score
44%Promoters
23%Passive
33%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty