-7
NPS
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84 Lumber
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About 84 Lumber's Brand
84 Lumber Company. Been There. Built That.
Brand at a Glance
67%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
84 Lumber NPS
84 Lumber's Net Promoter Score (NPS) is a -7 with 39% Promoters, 15% Passives, and 46% Detractors. Net Promoter Score tracks whether 84 Lumber's customers would recommend using the product based on a scale of -100 to 100.
84 Lumber Overall NPS
| 39% | Promoters |
|---|---|
| 15% | Passives |
| 46% | Detractors |
84 Lumber NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 20 | Feb 2021 | 20 |
Mar 2021 14 | Mar 2021 | 14 |
Apr 2021 27 | Apr 2021 | 27 |
Jun 2021 28 | Jun 2021 | 28 |
Aug 2021 15 | Aug 2021 | 15 |
Oct 2021 3 | Oct 2021 | 3 |
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 -1 | Jan 2022 | -1 |
Feb 2022 -1 | Feb 2022 | -1 |
Mar 2022 -4 | Mar 2022 | -4 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -7 | May 2022 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
84 Lumber NPS by Gender
Male customers rated 84 Lumber's NPS 45 points higher than Female customers.
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Male
-12
84 Lumber's NPS was rated -12 by Male customers on Comparably.
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44%
Promoters
0%
Passives
56%
Detractors
Female
-57
84 Lumber's NPS was rated -57 by Female customers on Comparably.
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14%
Promoters
15%
Passives
71%
Detractors
84 Lumber NPS by Ethnicity
84 Lumber's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -57 | Caucasian | -57 |
Other -67 | Other | -67 |
84 Lumber NPS by Age
84 Lumber's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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84 Lumber NPS by Usage
84 Lumber's NPS was rated the highest by customers who have used 84 Lumber's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
Over 10 Years 11 | Over 10 Years | 11 |
84 Lumber Customer Reviews
Out of the 7 84 Lumber customer reviews 3 were positive and 4 were constructive. 84 Lumber customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
84 Lumber Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of 84 Lumber users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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84 Lumber Customer Loyalty Score by Gender
Female customers rated 84 Lumber's Customer Loyalty score 14% higher than Male customers.
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Male
60%
Yes
Female
74%
Yes
84 Lumber Customer Loyalty Score by Ethnicity
84 Lumber's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of 84 Lumber.
74
out of 100
Caucasian
40
out of 100
Other
84 Lumber Customer Loyalty Score by Age
84 Lumber's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
51-55 78% | 51-55 | 78% |
61-65 100% | 61-65 | 100% |
84 Lumber Customer Loyalty Score by Usage
84 Lumber's Customer Loyalty score was rated the highest by customers who have used 84 Lumber's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
84 Lumber Customer Loyalty Score by Industry
84 Lumber's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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84 Lumber Product Quality
3.1/5
84 Lumber has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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84 Lumber Product Information
84 Lumber’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated 84 Lumber's product the highest. Reviewers from the Tech industry rated 84 Lumber the lowest at 2.
- Website
- https://www.84lumber.com/
- Company Size
- 10,000+ Employees
Industry
Real Estate
Quick Insights into 84 Lumber Product Quality
84 Lumber's Product Quality score was rated highest by customers ages 61-65, and rated lowest by Other customers.
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Ranked 84 Lumber Product Quality the Highest
Ranked 84 Lumber Product Quality the Lowest
84 Lumber Product Quality Score by Gender
Male customers rated 84 Lumber's Product Quality score 0.5 stars higher than Female customers.
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Male
2.9/5
Female
2.4/5
84 Lumber Product Quality Score by Ethnicity
84 Lumber's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of 84 Lumber.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 1.6 | Other | 1.6 |
84 Lumber Product Quality Score by Age
84 Lumber's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of 84 Lumber.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
51-55 3.1 | 51-55 | 3.1 |
61-65 3.8 | 61-65 | 3.8 |
84 Lumber Product Quality Score by Usage
84 Lumber's Product Quality score was rated the highest by customers who have used 84 Lumber's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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84 Lumber Product Quality Score by Industry
84 Lumber's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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84 Lumber Pricing
84 Lumber ROI & Value For Money
3/5
84 Lumber has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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84 Lumber Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Construction industry think that they had the lowest ROI from 84 Lumber.
Quick Insights into 84 Lumber ROI
84 Lumber's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used 84 Lumber's products/services for Less than 1 Year.
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Ranked 84 Lumber ROI the Highest
Ranked 84 Lumber ROI the Lowest
84 Lumber ROI Score by Gender
Male customers rated 84 Lumber's ROI score 1.2 stars higher than Female customers.
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Male
2.7/5
Female
1.5/5
84 Lumber ROI Score by Ethnicity
84 Lumber's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of 84 Lumber.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 1.7 | Other | 1.7 |
84 Lumber ROI Score by Age
84 Lumber's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of 84 Lumber.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
51-55 2 | 51-55 | 2 |
61-65 2.8 | 61-65 | 2.8 |
84 Lumber ROI Score by Usage
84 Lumber's ROI score was rated the highest by customers who have used 84 Lumber's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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84 Lumber ROI Score by Industry
84 Lumber's ROI score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.
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84 Lumber Customer Service
2.8/5
84 Lumber has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About 84 Lumber's Customer Service
Address
1019 Route 519, Eighty Four, PA 15330
Website
https://www.84lumber.com/
Phone Number
724-228-8820
84 Lumber's Social Links
Quick Insights into 84 Lumber Customer Service
84 Lumber's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked 84 Lumber Customer Service the Highest
Ranked 84 Lumber Customer Service the Lowest
84 Lumber Customer Service Score by Gender
Male customers rated 84 Lumber's Customer Service score 0.8 stars higher than Female customers.
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Male
2.6/5
Female
1.8/5
84 Lumber Customer Service Score by Ethnicity
84 Lumber's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of 84 Lumber.
0
1
2
3
4
5
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 1.5 | Other | 1.5 |
84 Lumber Customer Service Score by Age
84 Lumber's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of 84 Lumber.
0
1
2
3
4
5
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
51-55 1.5 | 51-55 | 1.5 |
61-65 2.6 | 61-65 | 2.6 |
84 Lumber Customer Service Score by Usage
84 Lumber's Customer Service score was rated the highest by customers who have used 84 Lumber's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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84 Lumber Customer Service Score by Industry
84 Lumber's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.
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84 Lumber as an Employer
2.4/5
84 Lumber has a 2.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
84 Lumber scored a -7 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of 84 Lumber would recommend the brand to a friend. ENPS measures how likely 84 Lumber employees would recommend working at 84 Lumber to a friend.
Net Promoter Score
-7
NPS Score
| 39% | Promoters |
|---|---|
| 15% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 33% | Promoters |
|---|---|
| 16% | Passive |
| 51% | Detractors |
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