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84 Lumber
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About 84 Lumber's Brand

84 Lumber Company. Been There. Built That.

Brand at a Glance

67%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.9/5
Customer Service

84 Lumber NPS

84 Lumber's Net Promoter Score (NPS) is a -4 with 40% Promoters, 16% Passives, and 44% Detractors. Net Promoter Score tracks whether 84 Lumber's customers would recommend using the product based on a scale of -100 to 100.

84 Lumber Overall NPS

-4
NPS
40%Promoters
16%Passives
44%Detractors
84 Lumber Overall NPS

84 Lumber NPS Trend

-100
-50
0
50
100
Mar 2021
14
Mar 202114
Apr 2021
27
Apr 202127
Jun 2021
28
Jun 202128
Aug 2021
15
Aug 202115
Oct 2021
3
Oct 20213
Dec 2021
0
Dec 20210
Jan 2022
-1
Jan 2022-1
Feb 2022
-1
Feb 2022-1
Mar 2022
-4
Mar 2022-4
Apr 2022
0
Apr 20220
May 2022
-7
May 2022-7
Jun 2022
-4
Jun 2022-4

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

84 Lumber NPS by Gender

Male customers rated 84 Lumber's NPS 57 points higher than Female customers.

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Male

0

84 Lumber's NPS was rated by Male customers on Comparably.

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50%
Promoters
0%
Passives
50%
Detractors

Female

-57

84 Lumber's NPS was rated -57 by Female customers on Comparably.

Sign Up to learn about 84 Lumber's NPS Score rated by Female customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors

84 Lumber NPS by Ethnicity

84 Lumber's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of 84 Lumber.
-100
-50
0
50
100
Caucasian
-39
Caucasian-39
Other
-67
Other-67

84 Lumber NPS by Age

84 Lumber's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of 84 Lumber.
0
20
40
60
80
100
Promoters
67%
Passives
0%
Detractors
33%
18-2567%0%33%
Promoters
67%
Passives
0%
Detractors
33%
46-5067%0%33%
Promoters
0%
Passives
25%
Detractors
75%
51-550%25%75%
Promoters
33%
Passives
34%
Detractors
33%
61-6533%34%33%

84 Lumber NPS by Usage

84 Lumber's NPS was rated the highest by customers who have used 84 Lumber's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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-100
-50
0
50
100
Less than 1 Year
-100
Less than 1 Year-100
2 to 5 Years
34
2 to 5 Years34
5 to 10 Years
-25
5 to 10 Years-25
Over 10 Years
11
Over 10 Years11

84 Lumber Customer Reviews

Out of the 8 84 Lumber customer reviews 3 were positive and 5 were constructive. 84 Lumber customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
I closed on a house in Deceber 2021. A window along with a rear sliding glass door with out a track was installed. They come up with excuse after excuse not to fix them along with not showing up.
Review from Male / Other / 51-55
What can this brand most improve?
They give you pine but charge you for cedar so be carefull guys
Review from Dallas, TX / Female / Hispanic or Latino / 46-50
What do you value most about this brand?
The numbers arr amazung and good
Review from Pittsburgh, PA / Non-Binary / Other / 51-55
What can this brand most improve?
Salesperson doesn’t know how to relate to customer, always trying to charge more or figure out angle to get more money from custom
Review from Pittsburgh, PA / Female / Caucasian / 51-55
What do you value most about this brand?
They are large so they can level buying in this current climate
Review from Pittsburgh, PA / Non-Binary / Other / 61-65

84 Lumber Customer Loyalty

67%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

67% of 84 Lumber users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

67
67%
33
33%
84 Lumber Customer Loyalty

84 Lumber Customer Loyalty Score by Gender

Female customers rated 84 Lumber's Customer Loyalty score 10% higher than Male customers.

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Male
64%
Yes
Female
74%
Yes

84 Lumber Customer Loyalty Score by Ethnicity

84 Lumber's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of 84 Lumber.
78
out of 100
Caucasian
40
out of 100
Other

84 Lumber Customer Loyalty Score by Age

84 Lumber's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.

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0
20%
40%
60%
80%
100%
18-25
70%
18-2570%
46-50
100%
46-50100%
51-55
78%
51-5578%
61-65
100%
61-65100%

84 Lumber Customer Loyalty Score by Usage

84 Lumber's Customer Loyalty score was rated the highest by customers who have used 84 Lumber's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
33%
2 to 5 Years
100%
5 to 10 Years
78%
Over 10 Years
90%

84 Lumber Customer Loyalty Score by Industry

84 Lumber's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
40%
Accounting
70%
Construction
70%

84 Lumber Product Quality

3.1/5

84 Lumber has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

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84 Lumber Product Information

84 Lumber’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated 84 Lumber's product the highest. Reviewers from the Tech industry rated 84 Lumber the lowest at 2.

Website
https://www.84lumber.com/
Company Size
10,000+ Employees

Industry

Real Estate

Quick Insights into 84 Lumber Product Quality

84 Lumber's Product Quality score was rated highest by customers ages 61-65, and rated lowest by Other customers.

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Ranked 84 Lumber Product Quality the Highest

61-65
3.8
2 to 5 Years
3.5
Caucasian
3.3

Ranked 84 Lumber Product Quality the Lowest

Tech
2
Less than 1 Year
1.6
Other
1.6

84 Lumber Product Quality Score by Gender

Male customers rated 84 Lumber's Product Quality score 0.6 stars higher than Female customers.

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Male

3/5

Female

2.4/5

84 Lumber Product Quality Score by Ethnicity

84 Lumber's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of 84 Lumber.
0
1
2
3
4
5
Caucasian
3.3
Caucasian3.3
Other
1.6
Other1.6

84 Lumber Product Quality Score by Age

84 Lumber's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of 84 Lumber.
0
1
2
3
4
5
18-25
3.5
18-253.5
46-50
2.8
46-502.8
51-55
3.1
51-553.1
61-65
3.8
61-653.8

84 Lumber Product Quality Score by Usage

84 Lumber's Product Quality score was rated the highest by customers who have used 84 Lumber's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
1.6
2 to 5 Years
3.5
5 to 10 Years
2.7
Over 10 Years
3.4

84 Lumber Product Quality Score by Industry

84 Lumber's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
2
Accounting
3.1
Construction
2.2

84 Lumber Pricing

84 Lumber ROI & Value For Money

3/5

84 Lumber has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

Sign Up to unlock 84 Lumber's overall ROI score rated by its users and customers.

84 Lumber Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Construction industry think that they had the lowest ROI from 84 Lumber.

Quick Insights into 84 Lumber ROI

84 Lumber's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used 84 Lumber's products/services for Less than 1 Year.

Sign Up to unlock insights into how customers have ranked 84 Lumber's ROI score.

Ranked 84 Lumber ROI the Highest

18-25
3.5
2 to 5 Years
3.5
Accounting
3.1

Ranked 84 Lumber ROI the Lowest

Other
1.7
Female
1.5
Less than 1 Year
1.5

84 Lumber ROI Score by Gender

Male customers rated 84 Lumber's ROI score 1.4 stars higher than Female customers.

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Male

2.9/5

Female

1.5/5

84 Lumber ROI Score by Ethnicity

84 Lumber's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of 84 Lumber.
0
1
2
3
4
5
Caucasian
2.4
Caucasian2.4
Other
1.7
Other1.7

84 Lumber ROI Score by Age

84 Lumber's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full ROI by Age data of 84 Lumber.
0
1
2
3
4
5
18-25
3.5
18-253.5
46-50
3.3
46-503.3
51-55
2
51-552
61-65
2.8
61-652.8

84 Lumber ROI Score by Usage

84 Lumber's ROI score was rated the highest by customers who have used 84 Lumber's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
1.5
2 to 5 Years
3.5
5 to 10 Years
2.2
Over 10 Years
3.5

84 Lumber ROI Score by Industry

84 Lumber's ROI score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.

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Tech
2.5
Accounting
3.1
Construction
1.8

84 Lumber Customer Satisfaction (CSAT)

84 Lumber Customer Satisfaction (CSAT) Score

45 / 100

84 Lumber has an overall Customer Satisfaction score of 45 rated by its users and customers.

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Very Satisfied29%
Satisfied16%
Neither Satisfied nor Dissatisfied10%
Dissatisfied13%
Very Dissatisfied32%
Very Satisfied
29%
Satisfied
16%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
13%
Very Dissatisfied
32%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into 84 Lumber Customer Satisfaction

84 Lumber's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers who have used 84 Lumber's products/services for Less than 1 Year.

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Ranked 84 Lumber Customer Satisfaction the Highest

46-50
67%
Over 10 Years
60%
Caucasian
38%

Ranked 84 Lumber Customer Satisfaction the Lowest

Female
17%
Other
17%
Less than 1 Year
0%

84 Lumber Customer Satisfaction Score by Gender

Male customers rated 84 Lumber's Customer Satisfaction score 12 points higher than Female customers.

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29 / 100
Male
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
57%
17 / 100
Female
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
66%

84 Lumber Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

84 Lumber's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of 84 Lumber.
38 / 100
Very Satisfied38%
Satisfied0%
Neither Satisfied nor Dissatisfied13%
Dissatisfied25%
Very Dissatisfied24%
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
25%
Very Dissatisfied
24%

CSAT according to Other

84 Lumber's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of 84 Lumber.
17 / 100
Very Satisfied0%
Satisfied17%
Neither Satisfied nor Dissatisfied17%
Dissatisfied0%
Very Dissatisfied66%
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
66%

84 Lumber Customer Satisfaction Score by Age

84 Lumber's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of 84 Lumber.
0
20
40
60
80
100
46-50 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
46-5067%
51-55 CSAT Score
25%
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
51-5525%

84 Lumber Customer Satisfaction Score by Usage

84 Lumber's Customer Satisfaction score was rated the highest by customers who have used 84 Lumber's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
0
5 to 10 Years
25
Over 10 Years
60

84 Lumber Customer Satisfaction Score by Industry

84 Lumber's Customer Satisfaction score was rated 14 points by Construction industry customers.

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Construction
14

84 Lumber Customer Service

2.9/5

84 Lumber has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About 84 Lumber's Customer Service

Address

1019 Route 519, Eighty Four, PA 15330


Website

https://www.84lumber.com/


Phone Number

724-228-8820

Quick Insights into 84 Lumber Customer Service

84 Lumber's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked 84 Lumber's Customer Service score.

Ranked 84 Lumber Customer Service the Highest

18-25
3.5
2 to 5 Years
3.5
Accounting
3.1

Ranked 84 Lumber Customer Service the Lowest

51-55
1.5
Less than 1 Year
1.5
Other
1.5

84 Lumber Customer Service Score by Gender

Male customers rated 84 Lumber's Customer Service score 1.1 stars higher than Female customers.

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Male

2.9/5

Female

1.8/5

84 Lumber Customer Service Score by Ethnicity

84 Lumber's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of 84 Lumber.
0
20
40
60
80
100
Caucasian
2.7
Caucasian2.7
Other
1.5
Other1.5

84 Lumber Customer Service Score by Age

84 Lumber's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of 84 Lumber.
0
20
40
60
80
100
18-25
3.5
18-253.5
46-50
3.5
46-503.5
51-55
1.5
51-551.5
61-65
2.6
61-652.6

84 Lumber Customer Service Score by Usage

84 Lumber's Customer Service score was rated the highest by customers who have used 84 Lumber's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.5
2 to 5 Years
3.5
5 to 10 Years
2.2
Over 10 Years
3.3

84 Lumber Customer Service Score by Industry

84 Lumber's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
2.6
Accounting
3.1
Construction
1.7

84 Lumber as an Employer

2.4/5

84 Lumber has a 2.4/5 stars for its overall company culture rated by their employees

  84 Lumber CEO
bottom
45%
CEO of 84 Lumber

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

84 Lumber scored a -4 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of 84 Lumber would recommend the brand to a friend. ENPS measures how likely 84 Lumber employees would recommend working at 84 Lumber to a friend.

Net Promoter Score

-4
NPS Score
40%Promoters
16%Passive
44%Detractors

Employee Net Promoter Score

-20
eNPS Score
31%Promoters
18%Passive
51%Detractors

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