-4
NPS
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84 Lumber
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About 84 Lumber's Brand
84 Lumber Company. Been There. Built That.
Brand at a Glance
67%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
84 Lumber NPS
84 Lumber's Net Promoter Score (NPS) is a -4 with 40% Promoters, 16% Passives, and 44% Detractors. Net Promoter Score tracks whether 84 Lumber's customers would recommend using the product based on a scale of -100 to 100.
84 Lumber Overall NPS
| 40% | Promoters |
|---|---|
| 16% | Passives |
| 44% | Detractors |
84 Lumber NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 14 | Mar 2021 | 14 |
Apr 2021 27 | Apr 2021 | 27 |
Jun 2021 28 | Jun 2021 | 28 |
Aug 2021 15 | Aug 2021 | 15 |
Oct 2021 3 | Oct 2021 | 3 |
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 -1 | Jan 2022 | -1 |
Feb 2022 -1 | Feb 2022 | -1 |
Mar 2022 -4 | Mar 2022 | -4 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -7 | May 2022 | -7 |
Jun 2022 -4 | Jun 2022 | -4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
84 Lumber NPS by Gender
Male customers rated 84 Lumber's NPS 57 points higher than Female customers.
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Male
0
84 Lumber's NPS was rated by Male customers on Comparably.
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50%
Promoters
0%
Passives
50%
Detractors
Female
-57
84 Lumber's NPS was rated -57 by Female customers on Comparably.
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14%
Promoters
15%
Passives
71%
Detractors
84 Lumber NPS by Ethnicity
84 Lumber's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
Other -67 | Other | -67 |
84 Lumber NPS by Age
84 Lumber's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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84 Lumber NPS by Usage
84 Lumber's NPS was rated the highest by customers who have used 84 Lumber's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Over 10 Years 11 | Over 10 Years | 11 |
84 Lumber Customer Reviews
Out of the 8 84 Lumber customer reviews 3 were positive and 5 were constructive. 84 Lumber customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
84 Lumber Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of 84 Lumber users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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84 Lumber Customer Loyalty Score by Gender
Female customers rated 84 Lumber's Customer Loyalty score 10% higher than Male customers.
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Male
64%
Yes
Female
74%
Yes
84 Lumber Customer Loyalty Score by Ethnicity
84 Lumber's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of 84 Lumber.
78
out of 100
Caucasian
40
out of 100
Other
84 Lumber Customer Loyalty Score by Age
84 Lumber's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
46-50 100% | 46-50 | 100% |
51-55 78% | 51-55 | 78% |
61-65 100% | 61-65 | 100% |
84 Lumber Customer Loyalty Score by Usage
84 Lumber's Customer Loyalty score was rated the highest by customers who have used 84 Lumber's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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84 Lumber Customer Loyalty Score by Industry
84 Lumber's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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84 Lumber Product Quality
3.1/5
84 Lumber has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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84 Lumber Product Information
84 Lumber’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated 84 Lumber's product the highest. Reviewers from the Tech industry rated 84 Lumber the lowest at 2.
- Website
- https://www.84lumber.com/
- Company Size
- 10,000+ Employees
Industry
Real Estate
Quick Insights into 84 Lumber Product Quality
84 Lumber's Product Quality score was rated highest by customers ages 61-65, and rated lowest by Other customers.
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Ranked 84 Lumber Product Quality the Highest
Ranked 84 Lumber Product Quality the Lowest
84 Lumber Product Quality Score by Gender
Male customers rated 84 Lumber's Product Quality score 0.6 stars higher than Female customers.
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Male
3/5
Female
2.4/5
84 Lumber Product Quality Score by Ethnicity
84 Lumber's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of 84 Lumber.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Other 1.6 | Other | 1.6 |
84 Lumber Product Quality Score by Age
84 Lumber's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
46-50 2.8 | 46-50 | 2.8 |
51-55 3.1 | 51-55 | 3.1 |
61-65 3.8 | 61-65 | 3.8 |
84 Lumber Product Quality Score by Usage
84 Lumber's Product Quality score was rated the highest by customers who have used 84 Lumber's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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84 Lumber Product Quality Score by Industry
84 Lumber's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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84 Lumber Pricing
84 Lumber ROI & Value For Money
3/5
84 Lumber has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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84 Lumber Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Construction industry think that they had the lowest ROI from 84 Lumber.
Quick Insights into 84 Lumber ROI
84 Lumber's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used 84 Lumber's products/services for Less than 1 Year.
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Ranked 84 Lumber ROI the Highest
Ranked 84 Lumber ROI the Lowest
84 Lumber ROI Score by Gender
Male customers rated 84 Lumber's ROI score 1.4 stars higher than Female customers.
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Male
2.9/5
Female
1.5/5
84 Lumber ROI Score by Ethnicity
84 Lumber's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of 84 Lumber.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 1.7 | Other | 1.7 |
84 Lumber ROI Score by Age
84 Lumber's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of 84 Lumber.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
46-50 3.3 | 46-50 | 3.3 |
51-55 2 | 51-55 | 2 |
61-65 2.8 | 61-65 | 2.8 |
84 Lumber ROI Score by Usage
84 Lumber's ROI score was rated the highest by customers who have used 84 Lumber's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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84 Lumber ROI Score by Industry
84 Lumber's ROI score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.
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84 Lumber Customer Satisfaction (CSAT)
84 Lumber Customer Satisfaction (CSAT) Score
45 / 100
84 Lumber has an overall Customer Satisfaction score of 45 rated by its users and customers.
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Very Satisfied
29%
Satisfied
16%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
13%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into 84 Lumber Customer Satisfaction
84 Lumber's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers who have used 84 Lumber's products/services for Less than 1 Year.
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Ranked 84 Lumber Customer Satisfaction the Highest
Ranked 84 Lumber Customer Satisfaction the Lowest
84 Lumber Customer Satisfaction Score by Gender
Male customers rated 84 Lumber's Customer Satisfaction score 12 points higher than Female customers.
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29 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
17 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 66% |
84 Lumber Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
84 Lumber's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
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38 / 100
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
25%
Very Dissatisfied
24%
CSAT according to Other
84 Lumber's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
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17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
66%
84 Lumber Customer Satisfaction Score by Age
84 Lumber's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 67% | |||||||||||||||
| 51-55 | 25% |
84 Lumber Customer Satisfaction Score by Usage
84 Lumber's Customer Satisfaction score was rated the highest by customers who have used 84 Lumber's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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84 Lumber Customer Satisfaction Score by Industry
84 Lumber's Customer Satisfaction score was rated 14 points by Construction industry customers.
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"title": "84 Lumber Customer Satisfaction Score by Industry",
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"label": "Construction",
"groupId": 510,
"score": 14,
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"csatScore": 14,
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"scoreClassName": "max",
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}84 Lumber Customer Service
2.9/5
84 Lumber has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About 84 Lumber's Customer Service
Address
1019 Route 519, Eighty Four, PA 15330
Website
https://www.84lumber.com/
Phone Number
724-228-8820
84 Lumber's Social Links
Quick Insights into 84 Lumber Customer Service
84 Lumber's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked 84 Lumber Customer Service the Highest
Ranked 84 Lumber Customer Service the Lowest
84 Lumber Customer Service Score by Gender
Male customers rated 84 Lumber's Customer Service score 1.1 stars higher than Female customers.
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Male
2.9/5
Female
1.8/5
84 Lumber Customer Service Score by Ethnicity
84 Lumber's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of 84 Lumber.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 1.5 | Other | 1.5 |
84 Lumber Customer Service Score by Age
84 Lumber's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
46-50 3.5 | 46-50 | 3.5 |
51-55 1.5 | 51-55 | 1.5 |
61-65 2.6 | 61-65 | 2.6 |
84 Lumber Customer Service Score by Usage
84 Lumber's Customer Service score was rated the highest by customers who have used 84 Lumber's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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84 Lumber Customer Service Score by Industry
84 Lumber's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.
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84 Lumber as an Employer
2.4/5
84 Lumber has a 2.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
84 Lumber scored a -4 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of 84 Lumber would recommend the brand to a friend. ENPS measures how likely 84 Lumber employees would recommend working at 84 Lumber to a friend.
Net Promoter Score
-4
NPS Score
| 40% | Promoters |
|---|---|
| 16% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 31% | Promoters |
|---|---|
| 18% | Passive |
| 51% | Detractors |
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