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Acosta
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About Acosta's Brand

Acosta is a full-service outsourced sales and marketing agency with a focus on consumer packaged goods companies and retailers.

Brand at a Glance

63%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service

Acosta NPS

Acosta's Net Promoter Score (NPS) is a 15 with 48% Promoters, 19% Passives, and 33% Detractors. Net Promoter Score tracks whether Acosta's customers would recommend using the product based on a scale of -100 to 100.

Acosta Overall NPS

15
NPS
48%Promoters
19%Passives
33%Detractors
Acosta Overall NPS

Acosta NPS Trend

-100
-50
0
50
100
Mar 2021
22
Mar 202122
May 2021
22
May 202122
Jun 2021
27
Jun 202127
Jul 2021
19
Jul 202119
Sep 2021
18
Sep 202118
Oct 2021
26
Oct 202126
Nov 2021
30
Nov 202130
Jan 2022
24
Jan 202224
Feb 2022
23
Feb 202223
Mar 2022
21
Mar 202221
May 2022
20
May 202220
Jun 2022
15
Jun 202215

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Acosta NPS by Gender

Acosta's NPS was rated 0 by Male customers on Comparably.

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Male

0

Acosta's NPS was rated by Male customers on Comparably.

Sign Up to learn about Acosta's NPS Score rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors

Female

N/A

Acosta's NPS is not yet rated by Female customers.

Sign Up to learn about Acosta's NPS Score rated by Female customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors

Acosta Customer Reviews

What do you value most about this brand?
Great company to be a part of.
Review from Female / Other / 41-45

Acosta Customer Loyalty

63%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

63% of Acosta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

63
63%
37
37%
Acosta Customer Loyalty

Acosta Customer Loyalty Score by Gender

Acosta's Customer Loyalty score was rated 70 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Acosta.
Male
70%
Yes
Female
N/A
Yes

Acosta Product Quality

3.2/5

Acosta has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

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Acosta Product Information

Acosta’s product quality score is a 3.2 out of 5 as rated by its users and customers.

Website
http://acosta.com/
Company Size
10,000+ Employees

Industry

Consumer Goods
AdTech

Quick Insights into Acosta Product Quality

Acosta's Product Quality score was rated highest by Male customers.

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Ranked Acosta Product Quality the Highest

Male
3.5

Acosta Product Quality Score by Gender

Acosta's Product Quality score was rated 3.5 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Acosta.

Male

3.5/5

Female

N/A

Acosta Pricing

Acosta ROI & Value For Money

3.3/5

Acosta has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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Quick Insights into Acosta ROI

Acosta's ROI score was rated highest by Male customers.

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Ranked Acosta ROI the Highest

Male
3.1

Acosta ROI Score by Gender

Acosta's ROI score was rated 3.1 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Acosta.

Male

3.1/5

Female

N/A

Acosta Customer Satisfaction (CSAT)

Acosta Customer Satisfaction (CSAT) Score

63 / 100

Acosta has an overall Customer Satisfaction score of 63 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied38%
Satisfied25%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied37%
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
37%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Acosta Customer Service

3.6/5

Acosta has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Acosta's Customer Service

Address

6600 Corporate Center Parkway, Jacksonville, FL 32216


Website

http://acosta.com/


Phone Number

904-281-9800

Quick Insights into Acosta Customer Service

Acosta's Customer Service score was rated highest by Male customers.

Sign Up to unlock insights into how customers have ranked Acosta's Customer Service score.

Ranked Acosta Customer Service the Highest

Male
3.1

Acosta Customer Service Score by Gender

Acosta's Customer Service score was rated 3.1 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Acosta.

Male

3.1/5

Female

N/A

Acosta as an Employer

2.8/5

Acosta has a 2.8/5 stars for its overall company culture rated by their employees

  Acosta CEO
bottom
15%
CEO of Acosta

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Acosta scored a 15 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Acosta would recommend the brand to a friend. ENPS measures how likely Acosta employees would recommend working at Acosta to a friend.

Net Promoter Score

15
NPS Score
48%Promoters
19%Passive
33%Detractors

Employee Net Promoter Score

-11
eNPS Score
37%Promoters
15%Passive
48%Detractors

Global Ranking Snapshot

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