15
NPS
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Acosta
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About Acosta's Brand
Acosta is a full-service outsourced sales and marketing agency with a focus on consumer packaged goods companies and retailers.
Brand at a Glance
63%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Acosta NPS
Acosta's Net Promoter Score (NPS) is a 15 with 48% Promoters, 19% Passives, and 33% Detractors. Net Promoter Score tracks whether Acosta's customers would recommend using the product based on a scale of -100 to 100.
Acosta Overall NPS
| 48% | Promoters |
|---|---|
| 19% | Passives |
| 33% | Detractors |
Acosta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 22 | Mar 2021 | 22 |
May 2021 22 | May 2021 | 22 |
Jun 2021 27 | Jun 2021 | 27 |
Jul 2021 19 | Jul 2021 | 19 |
Sep 2021 18 | Sep 2021 | 18 |
Oct 2021 26 | Oct 2021 | 26 |
Nov 2021 30 | Nov 2021 | 30 |
Jan 2022 24 | Jan 2022 | 24 |
Feb 2022 23 | Feb 2022 | 23 |
Mar 2022 21 | Mar 2022 | 21 |
May 2022 20 | May 2022 | 20 |
Jun 2022 15 | Jun 2022 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acosta NPS by Gender
Acosta's NPS was rated 0 by Male customers on Comparably.
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Male
0
Acosta's NPS was rated by Male customers on Comparably.
Sign Up to learn about Acosta's NPS Score rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Acosta's NPS is not yet rated by Female customers.
Sign Up to learn about Acosta's NPS Score rated by Female customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors
Acosta Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Acosta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Acosta Customer Loyalty Score by Gender
Acosta's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Acosta Product Quality
3.2/5
Acosta has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Acosta Product Information
Acosta’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://acosta.com/
- Company Size
- 10,000+ Employees
Industry
Consumer Goods
AdTech
Quick Insights into Acosta Product Quality
Acosta's Product Quality score was rated highest by Male customers.
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Ranked Acosta Product Quality the Highest
Acosta Product Quality Score by Gender
Acosta's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Acosta.
Male
3.5/5
Female
N/A
Acosta Pricing
Acosta ROI & Value For Money
3.3/5
Acosta has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Acosta ROI
Acosta's ROI score was rated highest by Male customers.
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Ranked Acosta ROI the Highest
Acosta ROI Score by Gender
Acosta's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Acosta Customer Satisfaction (CSAT)
Acosta Customer Satisfaction (CSAT) Score
63 / 100
Acosta has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Acosta Customer Service
3.6/5
Acosta has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Acosta's Customer Service
Address
6600 Corporate Center Parkway, Jacksonville, FL 32216
Website
http://acosta.com/
Phone Number
904-281-9800
Quick Insights into Acosta Customer Service
Acosta's Customer Service score was rated highest by Male customers.
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Ranked Acosta Customer Service the Highest
Acosta Customer Service Score by Gender
Acosta's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Acosta.
Male
3.1/5
Female
N/A
Acosta as an Employer
2.8/5
Acosta has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Acosta scored a 15 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Acosta would recommend the brand to a friend. ENPS measures how likely Acosta employees would recommend working at Acosta to a friend.
Net Promoter Score
15
NPS Score
| 48% | Promoters |
|---|---|
| 19% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 37% | Promoters |
|---|---|
| 15% | Passive |
| 48% | Detractors |
