-18
NPS
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Advance Auto Parts
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About Advance Auto Parts' Brand
Among its major competitors, Advance Auto Parts is ranked in 3rd place for NPS while O'Reilly Auto Parts is 1st, and AutoZone is 2nd. Overall, Advance Auto Parts has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $12.18B
Brand at a Glance
73%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Advance Auto Parts CMO
Advance Auto Parts Ranking
- #3 / 4 of its competitors
Advance Auto Parts NPS
Advance Auto Parts's Net Promoter Score (NPS) is a -18 with 34% Promoters, 14% Passives, and 52% Detractors. Net Promoter Score tracks whether Advance Auto Parts's customers would recommend using the product based on a scale of -100 to 100.
Advance Auto Parts Overall NPS
| 34% | Promoters |
|---|---|
| 14% | Passives |
| 52% | Detractors |
Advance Auto Parts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -32 | May 2021 | -32 |
Jul 2021 -33 | Jul 2021 | -33 |
Aug 2021 -29 | Aug 2021 | -29 |
Sep 2021 -27 | Sep 2021 | -27 |
Oct 2021 -23 | Oct 2021 | -23 |
Nov 2021 -19 | Nov 2021 | -19 |
Dec 2021 -20 | Dec 2021 | -20 |
Jan 2022 -18 | Jan 2022 | -18 |
Feb 2022 -16 | Feb 2022 | -16 |
Mar 2022 -16 | Mar 2022 | -16 |
Apr 2022 -17 | Apr 2022 | -17 |
May 2022 -20 | May 2022 | -20 |
How Other Brands Compare
Advance Auto Parts is ranked third for NPS among its competitors. O'Reilly Auto Parts and AutoZone come in first and second, with LKQ Corporation coming in at #4. Among those competitors, it is the third most valued company behind AutoZone.
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Advance Auto Parts |  AutoZone |  O'Reilly Auto Parts |  LKQ Corporation | |
| Global Ranking | #- | #408 | #- | #- |
| NPS | -18 | 10 | 21 | -42 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $12.18B | $40.80B | $35.50B | $11.81B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Advance Auto Parts NPS by Gender
Female customers rated Advance Auto Parts's NPS 41 points higher than Male customers.
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Male
-54
Advance Auto Parts's NPS was rated -54 by Male customers on Comparably.
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17%
Promoters
12%
Passives
71%
Detractors
Female
-13
Advance Auto Parts's NPS was rated -13 by Female customers on Comparably.
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37%
Promoters
13%
Passives
50%
Detractors
Advance Auto Parts NPS by Ethnicity
Advance Auto Parts's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -23 | Caucasian | -23 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Advance Auto Parts NPS by Age
Advance Auto Parts's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
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Advance Auto Parts NPS by Usage
Advance Auto Parts's NPS was rated the highest by customers who have used Advance Auto Parts's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -30 | 1 to 2 Years | -30 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -15 | Over 10 Years | -15 |
Advance Auto Parts NPS vs. Competitors
Compared to its competitors, Advance Auto Parts's NPS is rated right above Pep Boys, and is preceded by AutoZone.
| COMPANY | NPS Score | |
|---|---|---|
| O'Reilly Auto Parts | 21 |
| AutoZone | 10 |
| Advance Auto Parts | -18 |
 | Pep Boys | -35 |
| LKQ Corporation | -42 |
 | TravelCenters of America | -50 |
 | Aamco Transmissions | -82 |
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Advance Auto Parts Customer Reviews
Out of the 6 Advance Auto Parts customer reviews 2 were positive and 4 were constructive. Advance Auto Parts customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Advance Auto Parts Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Advance Auto Parts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Advance Auto Parts Customer Loyalty Score by Gender
Female customers rated Advance Auto Parts's Customer Loyalty score 10% higher than Male customers.
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Male
68%
Yes
Female
78%
Yes
Advance Auto Parts Customer Loyalty Score by Ethnicity
Advance Auto Parts's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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79
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
Advance Auto Parts Customer Loyalty Score by Age
Advance Auto Parts's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
36-40 78% | 36-40 | 78% |
41-45 33% | 41-45 | 33% |
56-60 100% | 56-60 | 100% |
66+ 74% | 66+ | 74% |
Advance Auto Parts Customer Loyalty Score by Usage
Advance Auto Parts's Customer Loyalty score was rated the highest by customers who have used Advance Auto Parts's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Advance Auto Parts Customer Loyalty Score by Industry
Advance Auto Parts's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.
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Advance Auto Parts Customer Loyalty vs. Competitors
Compared to its competitors, Advance Auto Parts's Customer Loyalty score is rated right above Pep Boys, and is preceded by AutoZone.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| O'Reilly Auto Parts | 77% |
| LKQ Corporation | 77% |
| AutoZone | 74% |
| Advance Auto Parts | 73% |
| Pep Boys | 64% |
| TravelCenters of America | 61% |
| Aamco Transmissions | 31% |
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Advance Auto Parts Product Quality
2.8/5
Advance Auto Parts has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Advance Auto Parts Product Information
Advance Auto Parts’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Advance Auto Parts's product the highest. Reviewers from the Automotive and Transportation industry rated Advance Auto Parts the lowest at 2.2.
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Advance Auto Parts Product Quality
Advance Auto Parts's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 36-40.
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Ranked Advance Auto Parts Product Quality the Highest
Ranked Advance Auto Parts Product Quality the Lowest
Advance Auto Parts Product Quality Score by Gender
Male customers rated Advance Auto Parts's Product Quality score 0.2 stars higher than Female customers.
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Male
2.6/5
Female
2.4/5
Advance Auto Parts Product Quality Score by Ethnicity
Advance Auto Parts's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Advance Auto Parts Product Quality Score by Age
Advance Auto Parts's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.1 | 41-45 | 2.1 |
56-60 2 | 56-60 | 2 |
66+ 3.3 | 66+ | 3.3 |
Advance Auto Parts Product Quality Score by Usage
Advance Auto Parts's Product Quality score was rated the highest by customers who have used Advance Auto Parts's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Advance Auto Parts Product Quality Score by Industry
Advance Auto Parts's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.
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Advance Auto Parts Product Quality vs. Competitors
Compared to its competitors, Advance Auto Parts's Product Quality score is rated right above LKQ Corporation, and is preceded by TravelCenters of America.
| COMPANY | Product Quality Score | |
|---|---|---|
| O'Reilly Auto Parts | 3.5/5 |
| AutoZone | 3.5/5 |
| TravelCenters of America | 3.1/5 |
| Advance Auto Parts | 2.8/5 |
| LKQ Corporation | 2.4/5 |
| Pep Boys | 2.3/5 |
| Aamco Transmissions | 1.6/5 |
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Advance Auto Parts Pricing
Advance Auto Parts ROI & Value For Money
2.8/5
Advance Auto Parts has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Advance Auto Parts Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Advance Auto Parts.
Quick Insights into Advance Auto Parts ROI
Advance Auto Parts's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 36-40.
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Ranked Advance Auto Parts ROI the Highest
Ranked Advance Auto Parts ROI the Lowest
Advance Auto Parts ROI Score by Gender
Female customers rated Advance Auto Parts's ROI score 0.1 stars higher than Male customers.
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Male
2.5/5
Female
2.6/5
Advance Auto Parts ROI Score by Ethnicity
Advance Auto Parts's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Advance Auto Parts ROI Score by Age
Advance Auto Parts's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
36-40 1.9 | 36-40 | 1.9 |
41-45 2.5 | 41-45 | 2.5 |
56-60 2.3 | 56-60 | 2.3 |
66+ 3.4 | 66+ | 3.4 |
Advance Auto Parts ROI Score by Usage
Advance Auto Parts's ROI score was rated the highest by customers who have used Advance Auto Parts's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Advance Auto Parts ROI Score by Industry
Advance Auto Parts's ROI score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.
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Advance Auto Parts Pricing vs. Competitors
Compared to its competitors, Advance Auto Parts's ROI score is rated right above TravelCenters of America, and is preceded by AutoZone.
| COMPANY | Pricing Score | |
|---|---|---|
| O'Reilly Auto Parts | 3.5/5 |
| AutoZone | 3.5/5 |
| Advance Auto Parts | 2.8/5 |
| TravelCenters of America | 2.8/5 |
| Pep Boys | 2.2/5 |
| LKQ Corporation | 2/5 |
| Aamco Transmissions | 1.6/5 |
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Advance Auto Parts Customer Service
2.8/5
Advance Auto Parts has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Advance Auto Parts's Customer Service
Address
5008 Airport Rd NW,
Website
http://www.advanceautoparts.com
Phone Number
(877) 238-2623
Quick Insights into Advance Auto Parts Customer Service
Advance Auto Parts's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers ages 36-40.
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Ranked Advance Auto Parts Customer Service the Highest
Ranked Advance Auto Parts Customer Service the Lowest
Advance Auto Parts Customer Service Score by Gender
Female customers rated Advance Auto Parts's Customer Service score 0.3 stars higher than Male customers.
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Male
2.4/5
Female
2.7/5
Advance Auto Parts Customer Service Score by Ethnicity
Advance Auto Parts's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Advance Auto Parts Customer Service Score by Age
Advance Auto Parts's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.4 | 41-45 | 2.4 |
56-60 1.6 | 56-60 | 1.6 |
66+ 3.7 | 66+ | 3.7 |
Advance Auto Parts Customer Service Score by Usage
Advance Auto Parts's Customer Service score was rated the highest by customers who have used Advance Auto Parts's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Advance Auto Parts Customer Service Score by Industry
Advance Auto Parts's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.
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Advance Auto Parts Customer Service vs. Competitors
Compared to its competitors, Advance Auto Parts's Customer Service score is rated right above TravelCenters of America, and is preceded by O'Reilly Auto Parts.
| COMPANY | Customer Service Score | |
|---|---|---|
| AutoZone | 3.5/5 |
| O'Reilly Auto Parts | 3.4/5 |
| Advance Auto Parts | 2.8/5 |
| TravelCenters of America | 2.6/5 |
| Pep Boys | 2.1/5 |
| LKQ Corporation | 1.8/5 |
| Aamco Transmissions | 1.8/5 |
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Advance Auto Parts as an Employer
2.5/5
Advance Auto Parts has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Advance Auto Parts scored a -18 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Advance Auto Parts would recommend the brand to a friend. ENPS measures how likely Advance Auto Parts employees would recommend working at Advance Auto Parts to a friend.
Net Promoter Score
-18
NPS Score
| 34% | Promoters |
|---|---|
| 14% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 28% | Promoters |
|---|---|
| 17% | Passive |
| 55% | Detractors |
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