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About Advance Auto Parts' Brand

Among its major competitors, Advance Auto Parts is ranked in 3rd place for NPS while O'Reilly Auto Parts is 1st, and AutoZone is 2nd. Overall, Advance Auto Parts has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $12.18B

Brand at a Glance

74%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Advance Auto Parts CMO

Advance Auto Parts Ranking

Advance Auto Parts NPS

Advance Auto Parts's Net Promoter Score (NPS) is a -15 with 36% Promoters, 13% Passives, and 51% Detractors. Net Promoter Score tracks whether Advance Auto Parts's customers would recommend using the product based on a scale of -100 to 100.

Advance Auto Parts Overall NPS

-15
NPS
36%Promoters
13%Passives
51%Detractors
Advance Auto Parts Overall NPS

Advance Auto Parts NPS Trend

-100
-50
0
50
100
Jul 2021
-33
Jul 2021-33
Aug 2021
-29
Aug 2021-29
Sep 2021
-27
Sep 2021-27
Oct 2021
-23
Oct 2021-23
Nov 2021
-19
Nov 2021-19
Dec 2021
-20
Dec 2021-20
Jan 2022
-18
Jan 2022-18
Feb 2022
-16
Feb 2022-16
Mar 2022
-16
Mar 2022-16
Apr 2022
-17
Apr 2022-17
May 2022
-18
May 2022-18
Jun 2022
-17
Jun 2022-17

How Other Brands Compare

Advance Auto Parts is ranked third for NPS among its competitors. O'Reilly Auto Parts and AutoZone come in first and second, with LKQ Corporation coming in at #4. Among those competitors, it is the third most valued company behind AutoZone.

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Advance Auto Parts' Logo
Advance Auto Parts
AutoZone's Logo
AutoZone
O'Reilly Auto Parts' Logo
O'Reilly Auto Parts
LKQ Corporation's Logo
LKQ Corporation
Global Ranking#-#408#-#-
NPS-151018-42
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral-Neutral-
Valuation Updated every 24 hours for public companies$12.18B$40.94B$35.50B$11.81B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Advance Auto Parts NPS by Gender

Female customers rated Advance Auto Parts's NPS 54 points higher than Male customers.

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Male

-54

Advance Auto Parts's NPS was rated -54 by Male customers on Comparably.

Sign Up to learn about Advance Auto Parts' NPS Score rated by Male customers on Comparably.
17%
Promoters
12%
Passives
71%
Detractors

Female

0

Advance Auto Parts's NPS was rated by Female customers on Comparably.

Sign Up to learn about Advance Auto Parts' NPS Score rated by Female customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors

Advance Auto Parts NPS by Ethnicity

Advance Auto Parts's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Advance Auto Parts.
-100
-50
0
50
100
Caucasian
-23
Caucasian-23
African American/Black
-34
African American/Black-34
Asian or Pacific Islander
-34
Asian or Pacific Islander-34

Advance Auto Parts NPS by Age

Advance Auto Parts's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Advance Auto Parts.
0
20
40
60
80
100
Promoters
20%
Passives
20%
Detractors
60%
18-2520%20%60%
Promoters
25%
Passives
0%
Detractors
75%
36-4025%0%75%
Promoters
0%
Passives
25%
Detractors
75%
41-450%25%75%
Promoters
33%
Passives
0%
Detractors
67%
56-6033%0%67%
Promoters
43%
Passives
14%
Detractors
43%
66+43%14%43%

Advance Auto Parts NPS by Usage

Advance Auto Parts's NPS was rated the highest by customers who have used Advance Auto Parts's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Advance Auto Parts.
-100
-50
0
50
100
1 to 2 Years
-19
1 to 2 Years-19
5 to 10 Years
-50
5 to 10 Years-50
Over 10 Years
-15
Over 10 Years-15

Advance Auto Parts NPS vs. Competitors

Compared to its competitors, Advance Auto Parts's NPS is rated right above Pep Boys, and is preceded by AutoZone.

Unlock Advance Auto Parts NPS vs. Competitors Data

Advance Auto Parts' Logo
VS
O'Reilly Auto Parts' Logo
AutoZone's Logo
Pep Boys' Logo
LKQ Corporation's Logo
TravelCenters of America's Logo
Aamco Transmissions' Logo

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Advance Auto Parts Customer Reviews

Out of the 6 Advance Auto Parts customer reviews 2 were positive and 4 were constructive. Advance Auto Parts customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
The employees started swearing at me unprovoked as I was only trying to return a few products that were unused. I asked for his manager. He refused to give me any information. He continued to be vulgar. He threaten me
Review from Male / African American/Black / 36-40
What do you value most about this brand?
Knowledgeable staff. Lower price then other stores
Review from Female / Caucasian / 66+
What do you value most about this brand?
Afternoon park walks are nice
Review from Non-Binary / Asian or Pacific Islander / 36-40
What can this brand most improve?
The managers have horrible customer communication.
Review from Male / African American/Black / 36-40
What can this brand most improve?
upper management getting more involved in actual store opertions
Review from Cincinnati, OH / Male / Caucasian / 61-65

Advance Auto Parts Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Advance Auto Parts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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74
74%
26
26%
Advance Auto Parts Customer Loyalty

Advance Auto Parts Customer Loyalty Score by Gender

Female customers rated Advance Auto Parts's Customer Loyalty score 12% higher than Male customers.

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Male
68%
Yes
Female
80%
Yes

Advance Auto Parts Customer Loyalty Score by Ethnicity

Advance Auto Parts's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Advance Auto Parts.
79
out of 100
Caucasian
100
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander

Advance Auto Parts Customer Loyalty Score by Age

Advance Auto Parts's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

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0
20%
40%
60%
80%
100%
18-25
64%
18-2564%
36-40
78%
36-4078%
41-45
33%
41-4533%
56-60
100%
56-60100%
66+
74%
66+74%

Advance Auto Parts Customer Loyalty Score by Usage

Advance Auto Parts's Customer Loyalty score was rated the highest by customers who have used Advance Auto Parts's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years
84%
5 to 10 Years
66%
Over 10 Years
72%

Advance Auto Parts Customer Loyalty Score by Industry

Advance Auto Parts's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech
78%
Accounting
78%
Automotive and Transportation
60%

Advance Auto Parts Customer Loyalty vs. Competitors

Compared to its competitors, Advance Auto Parts's Customer Loyalty score is rated right above Pep Boys, and is preceded by AutoZone.

Unlock Advance Auto Parts Customer Loyalty vs. Competitors Data

Advance Auto Parts' Logo
VS
O'Reilly Auto Parts' Logo
LKQ Corporation's Logo
AutoZone's Logo
Pep Boys' Logo
TravelCenters of America's Logo
Aamco Transmissions' Logo

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Advance Auto Parts Product Quality

2.9/5

Advance Auto Parts has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.

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Advance Auto Parts Product Information

Advance Auto Parts’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Advance Auto Parts's product the highest. Reviewers from the Automotive and Transportation industry rated Advance Auto Parts the lowest at 2.2.

Website
http://www.advanceautoparts.com
Company Size
10,000+ Employees

Industry

Tech
Ecommerce and Marketplaces

Quick Insights into Advance Auto Parts Product Quality

Advance Auto Parts's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 36-40.

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Ranked Advance Auto Parts Product Quality the Highest

Accounting
3.9
Asian or Pacific Islander
3.5
66+
3.3

Ranked Advance Auto Parts Product Quality the Lowest

Automotive and Transportation
2.2
African American/Black
1.6
36-40
1.5

Advance Auto Parts Product Quality Score by Gender

Advance Auto Parts's Product Quality score was rated 2.6 by both Female and Male customers on Comparably.

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Male

2.6/5

Female

2.6/5

Advance Auto Parts Product Quality Score by Ethnicity

Advance Auto Parts's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Advance Auto Parts.
0
1
2
3
4
5
Caucasian
2.8
Caucasian2.8
African American/Black
1.6
African American/Black1.6
Asian or Pacific Islander
3.5
Asian or Pacific Islander3.5

Advance Auto Parts Product Quality Score by Age

Advance Auto Parts's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Advance Auto Parts.
0
1
2
3
4
5
18-25
2.2
18-252.2
36-40
1.5
36-401.5
41-45
2.1
41-452.1
56-60
2
56-602
66+
3.3
66+3.3

Advance Auto Parts Product Quality Score by Usage

Advance Auto Parts's Product Quality score was rated the highest by customers who have used Advance Auto Parts's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years
2.7
5 to 10 Years
2.4
Over 10 Years
2.8

Advance Auto Parts Product Quality Score by Industry

Advance Auto Parts's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech
3
Accounting
3.9
Automotive and Transportation
2.2

Advance Auto Parts Product Quality vs. Competitors

Compared to its competitors, Advance Auto Parts's Product Quality score is rated right above LKQ Corporation, and is preceded by TravelCenters of America.

Unlock Advance Auto Parts Product Quality vs. Competitors Data

Advance Auto Parts' Logo
VS
AutoZone's Logo
O'Reilly Auto Parts' Logo
TravelCenters of America's Logo
LKQ Corporation's Logo
Pep Boys' Logo
Aamco Transmissions' Logo

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Advance Auto Parts Pricing

Advance Auto Parts ROI & Value For Money

2.9/5

Advance Auto Parts has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.

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Advance Auto Parts Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Advance Auto Parts.

Quick Insights into Advance Auto Parts ROI

Advance Auto Parts's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 36-40.

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Ranked Advance Auto Parts ROI the Highest

Accounting
3.7
Asian or Pacific Islander
3.6
66+
3.4

Ranked Advance Auto Parts ROI the Lowest

5 to 10 Years
2.3
African American/Black
2.1
36-40
1.9

Advance Auto Parts ROI Score by Gender

Female customers rated Advance Auto Parts's ROI score 0.3 stars higher than Male customers.

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Male

2.5/5

Female

2.8/5

Advance Auto Parts ROI Score by Ethnicity

Advance Auto Parts's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
2.9
Caucasian2.9
African American/Black
2.1
African American/Black2.1
Asian or Pacific Islander
3.6
Asian or Pacific Islander3.6

Advance Auto Parts ROI Score by Age

Advance Auto Parts's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
2.2
18-252.2
36-40
1.9
36-401.9
41-45
2.5
41-452.5
56-60
2.3
56-602.3
66+
3.4
66+3.4

Advance Auto Parts ROI Score by Usage

Advance Auto Parts's ROI score was rated the highest by customers who have used Advance Auto Parts's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years
2.6
5 to 10 Years
2.3
Over 10 Years
3.1

Advance Auto Parts ROI Score by Industry

Advance Auto Parts's ROI score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech
2.6
Accounting
3.7
Automotive and Transportation
2.4

Advance Auto Parts Pricing vs. Competitors

Compared to its competitors, Advance Auto Parts's ROI score is rated right above TravelCenters of America, and is preceded by AutoZone.

Unlock Advance Auto Parts ROI vs. Competitors Data

Advance Auto Parts' Logo
VS
O'Reilly Auto Parts' Logo
AutoZone's Logo
TravelCenters of America's Logo
Pep Boys' Logo
LKQ Corporation's Logo
Aamco Transmissions' Logo

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Advance Auto Parts Customer Satisfaction (CSAT)

Advance Auto Parts Customer Satisfaction (CSAT) Score

51 / 100

Advance Auto Parts has an overall Customer Satisfaction score of 51 rated by its users and customers.

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Very Satisfied28%
Satisfied23%
Neither Satisfied nor Dissatisfied12%
Dissatisfied8%
Very Dissatisfied29%
Very Satisfied
28%
Satisfied
23%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
8%
Very Dissatisfied
29%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Advance Auto Parts Customer Satisfaction

Advance Auto Parts's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 18-25.

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Ranked Advance Auto Parts Customer Satisfaction the Highest

Accounting
67%
Asian or Pacific Islander
67%
66+
60%

Ranked Advance Auto Parts Customer Satisfaction the Lowest

African American/Black
33%
Male
30%
18-25
0%

Advance Auto Parts Customer Satisfaction Score by Gender

Female customers rated Advance Auto Parts's Customer Satisfaction score 12 points higher than Male customers.

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30 / 100
Male
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
60%
42 / 100
Female
Very Satisfied
28%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
29%

Advance Auto Parts Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Advance Auto Parts' Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.

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44 / 100
Very Satisfied33%
Satisfied11%
Neither Satisfied nor Dissatisfied12%
Dissatisfied0%
Very Dissatisfied44%
Very Satisfied
33%
Satisfied
11%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
44%

CSAT according to African American/Black

Advance Auto Parts' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.

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33 / 100
Very Satisfied33%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied67%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%

CSAT according to Asian or Pacific Islander

Advance Auto Parts' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100
Very Satisfied0%
Satisfied67%
Neither Satisfied nor Dissatisfied33%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%

Advance Auto Parts Customer Satisfaction Score by Age

Advance Auto Parts's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 18-25.

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0
20
40
60
80
100
18-25 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
18-250%
36-40 CSAT Score
33%
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
36-4033%
66+ CSAT Score
60%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
66+60%

Advance Auto Parts Customer Satisfaction Score by Usage

Advance Auto Parts's Customer Satisfaction score was rated the highest by customers who have used Advance Auto Parts's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
43
5 to 10 Years
40
Over 10 Years
40

Advance Auto Parts Customer Satisfaction Score by Industry

Advance Auto Parts's Customer Satisfaction score was rated 67 points by both Accounting and Automotive and Transportation industry customers.

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Accounting
67
Automotive and Transportation
67

Advance Auto Parts Customer Satisfaction vs. Competitors

Compared to its competitors, Advance Auto Parts's Customer Satisfaction score is rated right above TravelCenters of America, and is preceded by AutoZone.

Unlock Advance Auto Parts Customer Satisfaction vs. Competitors Data

Advance Auto Parts' Logo
VS
O'Reilly Auto Parts' Logo
AutoZone's Logo
TravelCenters of America's Logo
LKQ Corporation's Logo
Pep Boys' Logo
Aamco Transmissions' Logo

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Advance Auto Parts Customer Service

2.9/5

Advance Auto Parts has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About Advance Auto Parts's Customer Service

Address

5008 Airport Rd NW,


Website

http://www.advanceautoparts.com


Phone Number

(877) 238-2623

Quick Insights into Advance Auto Parts Customer Service

Advance Auto Parts's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers ages 36-40.

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Ranked Advance Auto Parts Customer Service the Highest

66+
3.7
Asian or Pacific Islander
3.5
Accounting
3.2

Ranked Advance Auto Parts Customer Service the Lowest

Automotive and Transportation
1.9
African American/Black
1.6
36-40
1.5

Advance Auto Parts Customer Service Score by Gender

Female customers rated Advance Auto Parts's Customer Service score 0.5 stars higher than Male customers.

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Male

2.4/5

Female

2.9/5

Advance Auto Parts Customer Service Score by Ethnicity

Advance Auto Parts's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Advance Auto Parts.
0
20
40
60
80
100
Caucasian
2.6
Caucasian2.6
African American/Black
1.6
African American/Black1.6
Asian or Pacific Islander
3.5
Asian or Pacific Islander3.5

Advance Auto Parts Customer Service Score by Age

Advance Auto Parts's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Advance Auto Parts.
0
20
40
60
80
100
18-25
2.6
18-252.6
36-40
1.5
36-401.5
41-45
2.4
41-452.4
56-60
1.6
56-601.6
66+
3.7
66+3.7

Advance Auto Parts Customer Service Score by Usage

Advance Auto Parts's Customer Service score was rated the highest by customers who have used Advance Auto Parts's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years
3
5 to 10 Years
1.9
Over 10 Years
3

Advance Auto Parts Customer Service Score by Industry

Advance Auto Parts's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech
2.9
Accounting
3.2
Automotive and Transportation
1.9

Advance Auto Parts Customer Service vs. Competitors

Compared to its competitors, Advance Auto Parts's Customer Service score is rated right above TravelCenters of America, and is preceded by O'Reilly Auto Parts.

Unlock Advance Auto Parts Customer Service vs. Competitors Data

Advance Auto Parts' Logo
VS
AutoZone's Logo
O'Reilly Auto Parts' Logo
TravelCenters of America's Logo
Pep Boys' Logo
LKQ Corporation's Logo
Aamco Transmissions' Logo

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Advance Auto Parts as an Employer

2.5/5

Advance Auto Parts has a 2.5/5 stars for its overall company culture rated by their employees

  Advance Auto Parts CEO
bottom
10%
CEO of Advance Auto Parts

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Advance Auto Parts scored a -15 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Advance Auto Parts would recommend the brand to a friend. ENPS measures how likely Advance Auto Parts employees would recommend working at Advance Auto Parts to a friend.

Net Promoter Score

-15
NPS Score
36%Promoters
13%Passive
51%Detractors

Employee Net Promoter Score

-27
eNPS Score
28%Promoters
17%Passive
55%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty