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Alston & Bird
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About Alston & Bird's Brand

Alston & Bird LLP is a law firm providing legal services in Intellectual property issues, and most prominently patent rights.

Brand at a Glance

85%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service

Alston & Bird NPS

Alston & Bird's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Alston & Bird's customers would recommend using the product based on a scale of -100 to 100.

Alston & Bird Overall NPS

100
NPS
100%Promoters
0%Passives
0%Detractors
Alston & Bird Overall NPS

Alston & Bird NPS Trend

-100
-50
0
50
100
Oct 2020
100
Oct 2020100
Mar 2021
100
Mar 2021100
Nov 2021
100
Nov 2021100
Dec 2021
100
Dec 2021100
Jan 2022
100
Jan 2022100
Mar 2022
100
Mar 2022100

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Alston & Bird Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of Alston & Bird users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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85
85%
15
15%
Alston & Bird Customer Loyalty

Alston & Bird Product Quality

4.1/5

Alston & Bird has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Alston & Bird's overall Product Quality score rated by its users and customers.

Alston & Bird Product Information

Alston & Bird’s product quality score is a 4.1 out of 5 as rated by its users and customers.

Website
http://www.alston.com/
Company Size
1,001-5,000 Employees

Industry

Tech
Business Services
Government & Legal

Alston & Bird Pricing

Alston & Bird ROI & Value For Money

4.2/5

Alston & Bird has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

Sign Up to unlock Alston & Bird's overall ROI score rated by its users and customers.

Alston & Bird Customer Service

4.2/5

Alston & Bird has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

Sign Up to unlock Alston & Bird's overall Customer Service score rated by its users and customers.

About Alston & Bird's Customer Service

Address

1201 West Peachtree Street, Atlanta, GA


Website

http://www.alston.com/


Phone Number

2027563333

Alston & Bird as an Employer

4.3/5

Alston & Bird has a 4.3/5 stars for its overall company culture rated by their employees

  Alston & Bird CEO
top
5%
CEO of Alston & Bird

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Alston & Bird scored a 100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Alston & Bird would recommend the brand to a friend. ENPS measures how likely Alston & Bird employees would recommend working at Alston & Bird to a friend.

Net Promoter Score

100
NPS Score
100%Promoters
0%Passive
0%Detractors

Employee Net Promoter Score

60
eNPS Score
80%Promoters
0%Passive
20%Detractors

Global Ranking Snapshot

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