14
NPS
Comparably is excited to introduce our all-new Best Brands Award winners
Brand Page
Amtrak
Marketing or Exec? Claim Your Free Account
Want to learn more about
Get in touch & set up a free account now
About Amtrak's Brand
We are not just a railroad; we are a company that moves people. With 21,000 route miles in the US running 300+ trains a day to 500 destinations. Among its major competitors, Amtrak is ranked in 2nd place for NPS while BNSF Railway is 1st, and Greyhound Lines is 3rd.Their current valuation is $103.66M
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Amtrak Ranking
- #2 / 4 of its competitors
Amtrak NPS
Amtrak's Net Promoter Score (NPS) is a 14 with 48% Promoters, 18% Passives, and 34% Detractors. Net Promoter Score tracks whether Amtrak's customers would recommend using the product based on a scale of -100 to 100.
Amtrak Overall NPS
| 48% | Promoters |
|---|---|
| 18% | Passives |
| 34% | Detractors |
Amtrak NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 29 | Jun 2021 | 29 |
Jul 2021 30 | Jul 2021 | 30 |
Aug 2021 26 | Aug 2021 | 26 |
Sep 2021 26 | Sep 2021 | 26 |
Oct 2021 19 | Oct 2021 | 19 |
Nov 2021 20 | Nov 2021 | 20 |
Dec 2021 13 | Dec 2021 | 13 |
Jan 2022 17 | Jan 2022 | 17 |
Feb 2022 16 | Feb 2022 | 16 |
Mar 2022 17 | Mar 2022 | 17 |
Apr 2022 16 | Apr 2022 | 16 |
May 2022 14 | May 2022 | 14 |
How Other Brands Compare
Amtrak is ranked second for NPS among its competitors. BNSF Railway and Greyhound Lines come in first and third, with Canadian National Railway coming in at #4. Among those competitors, it is the second most valued company behind Canadian National Railway.
Sign Up for Brand Profile PRO to get the full Comparison data of Amtrak vs Competitors.
PRO Demo Our Brand Intelligence Solutions
Amtrak |  BNSF Railway |  Canadian National Railway |  Greyhound Lines | |
| Global Ranking | #- | #789 | #- | #- |
| NPS | 14 | 45 | - | -64 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $103.66M | - | $77.63B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amtrak NPS by Gender
Male customers rated Amtrak's NPS 14 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full NPS by Gender data of Amtrak.
Male
0
Amtrak's NPS was rated by Male customers on Comparably.
Sign Up to learn about Amtrak's NPS Score rated by Male customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors
Female
-14
Amtrak's NPS was rated -14 by Female customers on Comparably.
Sign Up to learn about Amtrak's NPS Score rated by Female customers on Comparably.
36%
Promoters
14%
Passives
50%
Detractors
Amtrak NPS by Ethnicity
Amtrak's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Amtrak.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 38 | Caucasian | 38 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black -28 | African American/Black | -28 |
Other -100 | Other | -100 |
Amtrak NPS by Age
Amtrak's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Amtrak.
Amtrak NPS by Usage
Amtrak's NPS was rated the highest by customers who have used Amtrak's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full NPS by Usage data of Amtrak.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -30 | 5 to 10 Years | -30 |
Over 10 Years 25 | Over 10 Years | 25 |
Amtrak NPS vs. Competitors
Compared to its competitors, Amtrak's NPS is rated right above Greyhound Lines, and is preceded by BNSF Railway.
| COMPANY | NPS Score | |
|---|---|---|
| BNSF Railway | 45 |
| Amtrak | 14 |
| Greyhound Lines | -64 |
Unlock Amtrak NPS vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Amtrak NPS vs. Competitors data and gain insights into your customers today.
Amtrak Customer Reviews
Out of the 13 Amtrak customer reviews 8 were positive and 5 were constructive. Amtrak customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Amtrak Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Amtrak users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Amtrak Customer Loyalty Score by Gender
Male customers rated Amtrak's Customer Loyalty score 18% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Amtrak.
Male
86%
Yes
Female
68%
Yes
Amtrak Customer Loyalty Score by Ethnicity
Amtrak's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Amtrak.
93
out of 100
Caucasian
40
out of 100
Hispanic or Latino
74
out of 100
African American/Black
78
out of 100
Other
Amtrak Customer Loyalty Score by Age
Amtrak's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Amtrak.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 40% | 26-30 | 40% |
31-35 82% | 31-35 | 82% |
36-40 55% | 36-40 | 55% |
51-55 100% | 51-55 | 100% |
56-60 78% | 56-60 | 78% |
61-65 70% | 61-65 | 70% |
66+ 100% | 66+ | 100% |
Amtrak Customer Loyalty Score by Usage
Amtrak's Customer Loyalty score was rated the highest by customers who have used Amtrak's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Amtrak Customer Loyalty Score by Industry
Amtrak's Customer Loyalty score was rated the highest by Government and Public Policy industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Amtrak Customer Loyalty vs. Competitors
Compared to its competitors, Amtrak's Customer Loyalty score is rated right above BNSF Railway.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amtrak | 74% |
| BNSF Railway | 70% |
| Greyhound Lines | 64% |
Unlock Amtrak Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Amtrak Customer Loyalty vs. Competitors data and gain insights into your customers today.
Amtrak Product Quality
3.7/5
Amtrak has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Amtrak's overall Product Quality score rated by its users and customers.
Amtrak Product Information
Amtrak’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Amtrak's product the highest. Reviewers from the Transportation industry rated Amtrak the lowest at 2.6.
- Website
- http://www.amtrak.com
- Company Size
- 10,000+ Employees
Industry
Transportation
Quick Insights into Amtrak Product Quality
Amtrak's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Other customers.
Sign Up Sign Up to unlock insights into how customers have ranked Amtrak's Product Quality.
Ranked Amtrak Product Quality the Highest
Ranked Amtrak Product Quality the Lowest
Amtrak Product Quality Score by Gender
Amtrak's Product Quality score was rated 3.4 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Amtrak.
Male
3.4/5
Female
3.4/5
Amtrak Product Quality Score by Ethnicity
Amtrak's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Amtrak.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 1.7 | Other | 1.7 |
Amtrak Product Quality Score by Age
Amtrak's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Amtrak.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3 | 26-30 | 3 |
31-35 4.6 | 31-35 | 4.6 |
36-40 3.5 | 36-40 | 3.5 |
51-55 3.4 | 51-55 | 3.4 |
56-60 2.1 | 56-60 | 2.1 |
61-65 3.3 | 61-65 | 3.3 |
66+ 3.2 | 66+ | 3.2 |
Amtrak Product Quality Score by Usage
Amtrak's Product Quality score was rated the highest by customers who have used Amtrak's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Amtrak Product Quality Score by Industry
Amtrak's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Amtrak Product Quality vs. Competitors
Compared to its competitors, Amtrak's Product Quality score is rated right above Greyhound Lines, and is preceded by BNSF Railway.
| COMPANY | Product Quality Score | |
|---|---|---|
| BNSF Railway | 3.9/5 |
| Amtrak | 3.7/5 |
| Greyhound Lines | 1.6/5 |
Unlock Amtrak Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Amtrak Product Quality vs. Competitors data and gain insights into your customers today.
Amtrak Pricing
Amtrak ROI & Value For Money
3.5/5
Amtrak has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Amtrak's overall ROI score rated by its users and customers.
Amtrak Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Accounting industry think that they had the lowest ROI from Amtrak.
Quick Insights into Amtrak ROI
Amtrak's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Other customers.
Sign Up Sign Up to unlock insights into how customers have ranked Amtrak's ROI score.
Ranked Amtrak ROI the Highest
Ranked Amtrak ROI the Lowest
Amtrak ROI Score by Gender
Male customers rated Amtrak's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Amtrak.
Male
3.4/5
Female
3.2/5
Amtrak ROI Score by Ethnicity
Amtrak's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Amtrak.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3.8 | African American/Black | 3.8 |
Other 1.5 | Other | 1.5 |
Amtrak ROI Score by Age
Amtrak's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Amtrak.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 4 | 26-30 | 4 |
31-35 3.9 | 31-35 | 3.9 |
36-40 2.5 | 36-40 | 2.5 |
51-55 3.5 | 51-55 | 3.5 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.8 | 61-65 | 2.8 |
66+ 3.3 | 66+ | 3.3 |
Amtrak ROI Score by Usage
Amtrak's ROI score was rated the highest by customers who have used Amtrak's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Amtrak ROI Score by Industry
Amtrak's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Amtrak Pricing vs. Competitors
Compared to its competitors, Amtrak's ROI score is rated right above Greyhound Lines, and is preceded by BNSF Railway.
| COMPANY | Pricing Score | |
|---|---|---|
| BNSF Railway | 3.8/5 |
| Amtrak | 3.5/5 |
| Greyhound Lines | 1.8/5 |
Unlock Amtrak ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Amtrak ROI vs. Competitors data and gain insights into your customers today.
Amtrak Customer Service
3.7/5
Amtrak has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Amtrak's overall Customer Service score rated by its users and customers.
About Amtrak's Customer Service
Address
Washington, DC 20001
Website
http://www.amtrak.com
Phone Number
202-906-3000
Amtrak's Social Links
Quick Insights into Amtrak Customer Service
Amtrak's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Other customers.
Sign Up Sign Up to unlock insights into how customers have ranked Amtrak's Customer Service score.
Ranked Amtrak Customer Service the Highest
Ranked Amtrak Customer Service the Lowest
Amtrak Customer Service Score by Gender
Male customers rated Amtrak's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Amtrak.
Male
3.7/5
Female
3.4/5
Amtrak Customer Service Score by Ethnicity
Amtrak's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Amtrak.
0
1
2
3
4
5
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3.9 | African American/Black | 3.9 |
Other 1.5 | Other | 1.5 |
Amtrak Customer Service Score by Age
Amtrak's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Amtrak.
0
1
2
3
4
5
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4 | 26-30 | 4 |
31-35 3.9 | 31-35 | 3.9 |
36-40 2.6 | 36-40 | 2.6 |
51-55 3.8 | 51-55 | 3.8 |
56-60 2.4 | 56-60 | 2.4 |
61-65 4.1 | 61-65 | 4.1 |
66+ 3.8 | 66+ | 3.8 |
Amtrak Customer Service Score by Usage
Amtrak's Customer Service score was rated the highest by customers who have used Amtrak's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Amtrak Customer Service Score by Industry
Amtrak's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Amtrak Customer Service vs. Competitors
Compared to its competitors, Amtrak's Customer Service score is rated right above Greyhound Lines, and is preceded by BNSF Railway.
| COMPANY | Customer Service Score | |
|---|---|---|
| BNSF Railway | 4/5 |
| Amtrak | 3.7/5 |
| Greyhound Lines | 1.6/5 |
Unlock Amtrak Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Amtrak Customer Service vs. Competitors data and gain insights into your customers today.
Amtrak as an Employer
3.3/5
Amtrak has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Amtrak scored a 14 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Amtrak would recommend the brand to a friend. ENPS measures how likely Amtrak employees would recommend working at Amtrak to a friend.
Net Promoter Score
14
NPS Score
| 48% | Promoters |
|---|---|
| 18% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 52% | Promoters |
|---|---|
| 19% | Passive |
| 29% | Detractors |
Want to learn more about
Get in touch & set up a free account now