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Apria Healthcare
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About Apria Healthcare's Brand

Apria is one of the nation’s leading providers of home respiratory services and certain medical equipment

Brand at a Glance

59%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service

Apria Healthcare NPS

Apria Healthcare's Net Promoter Score (NPS) is a -83 with 8% Promoters, 1% Passives, and 91% Detractors. Net Promoter Score tracks whether Apria Healthcare's customers would recommend using the product based on a scale of -100 to 100.

Apria Healthcare Overall NPS

-83
NPS
8%Promoters
1%Passives
91%Detractors
Apria Healthcare Overall NPS

Apria Healthcare NPS Trend

-100
-50
0
50
100
May 2021
-84
May 2021-84
Jun 2021
-84
Jun 2021-84
Jul 2021
-86
Jul 2021-86
Aug 2021
-84
Aug 2021-84
Sep 2021
-83
Sep 2021-83
Oct 2021
-85
Oct 2021-85
Nov 2021
-83
Nov 2021-83
Dec 2021
-85
Dec 2021-85
Jan 2022
-82
Jan 2022-82
Feb 2022
-84
Feb 2022-84
Mar 2022
-82
Mar 2022-82
Apr 2022
-84
Apr 2022-84

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Apria Healthcare NPS by Gender

Female customers rated Apria Healthcare's NPS 4 points higher than Male customers.

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Male

-92

Apria Healthcare's NPS was rated -92 by Male customers on Comparably.

Sign Up to learn about Apria Healthcare's NPS Score rated by Male customers on Comparably.
4%
Promoters
0%
Passives
96%
Detractors

Female

-88

Apria Healthcare's NPS was rated -88 by Female customers on Comparably.

Sign Up to learn about Apria Healthcare's NPS Score rated by Female customers on Comparably.
6%
Promoters
0%
Passives
94%
Detractors

Apria Healthcare NPS by Ethnicity

Apria Healthcare's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Apria Healthcare.
-100
-50
0
50
100
Caucasian
-84
Caucasian-84
Hispanic or Latino
-100
Hispanic or Latino-100
Other
-100
Other-100

Apria Healthcare NPS by Age

Apria Healthcare's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Apria Healthcare.
0
20
40
60
80
100
Promoters
0%
Passives
0%
Detractors
100%
36-400%0%100%
Promoters
0%
Passives
0%
Detractors
100%
41-450%0%100%
Promoters
0%
Passives
0%
Detractors
100%
46-500%0%100%
Promoters
0%
Passives
0%
Detractors
100%
51-550%0%100%
Promoters
7%
Passives
0%
Detractors
93%
56-607%0%93%
Promoters
0%
Passives
0%
Detractors
100%
61-650%0%100%
Promoters
7%
Passives
0%
Detractors
93%
66+7%0%93%

Apria Healthcare NPS by Usage

Apria Healthcare's NPS was rated the highest by customers who have used Apria Healthcare's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Apria Healthcare.
-100
-50
0
50
100
Less than 1 Year
-88
Less than 1 Year-88
1 to 2 Years
-100
1 to 2 Years-100
2 to 5 Years
-84
2 to 5 Years-84
5 to 10 Years
-100
5 to 10 Years-100
Over 10 Years
-84
Over 10 Years-84

Apria Healthcare Customer Reviews

Out of the 30 Apria Healthcare customer reviews 3 were positive and 27 were constructive. Apria Healthcare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
I HAVE BEEN A LOYAL USER OF APRIA SUPPLIES FOR THE PAST 15 YEARS. THE PAST TWO YESRS YOU HAVE BILLED DOUBLED BILL ME FOR ITEMS ORDERED THAT HAVE AREADY BEEN PAID BY MY SECONDARY INS. CARRIER. WHEN I CALL YOUR BILLING DEPT. WHICH IS LOCATED OFF SHORE TO COMPLAIN THEY NEVER RESOLVE MY PROBLEM .
Review from Los Angeles, CA / Male / Caucasian / 66+
What can this brand most improve?
Better service. Respectful delivery staff respectful,of the patients and caregiver’s ti
Review from Los Angeles, CA / Female / Asian or Pacific Islander / 66+
What can this brand most improve?
Very poor customer service and employees for the most part are not customer focused. Service reps talk over the client.
Review from Los Angeles, CA / Female / Caucasian / 66+
What can this brand most improve?
Have your reps give out a phone number for questions about your product instead of a fax number.Still waiting for answers.
Review from Los Angeles, CA / Male / Caucasian / 66+
What can this brand most improve?
This has got to be the worst dme I've ever had.
Review from Los Angeles, CA / Male / Caucasian / 46-50

Apria Healthcare Customer Loyalty

59%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

59% of Apria Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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59
59%
41
41%
Apria Healthcare Customer Loyalty

Apria Healthcare Customer Loyalty Score by Gender

Female customers rated Apria Healthcare's Customer Loyalty score 11% higher than Male customers.

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Male
54%
Yes
Female
65%
Yes

Apria Healthcare Customer Loyalty Score by Ethnicity

Apria Healthcare's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Apria Healthcare.
56
out of 100
Caucasian
70
out of 100
Hispanic or Latino
68
out of 100
Other

Apria Healthcare Customer Loyalty Score by Age

Apria Healthcare's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Apria Healthcare.
0
20%
40%
60%
80%
100%
36-40
70%
36-4070%
41-45
33%
41-4533%
46-50
70%
46-5070%
51-55
36%
51-5536%
56-60
58%
56-6058%
61-65
78%
61-6578%
66+
57%
66+57%

Apria Healthcare Customer Loyalty Score by Usage

Apria Healthcare's Customer Loyalty score was rated the highest by customers who have used Apria Healthcare's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
50%
1 to 2 Years
46%
2 to 5 Years
68%
5 to 10 Years
60%
Over 10 Years
72%

Apria Healthcare Customer Loyalty Score by Industry

Apria Healthcare's Customer Loyalty score was rated the highest by Consulting industry customers, and the lowest by Retail industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
50%
Accounting
87%
Business and Consumer Services
70%
Consulting
100%
Education
55%
Government and Public Policy
10%
Healthcare, Hospitals and Medicine
58%
Retail
10%

Apria Healthcare Product Quality

1.5/5

Apria Healthcare has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Apria Healthcare's overall Product Quality score rated by its users and customers.

Apria Healthcare Product Information

Apria Healthcare’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Apria Healthcare's product the highest. Reviewers from the Tech industry rated Apria Healthcare the lowest at 1.5.

Website
http://www.apria.com
Company Size
5,001-10,000 Employees

Industry

Healthcare

Quick Insights into Apria Healthcare Product Quality

Apria Healthcare's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.

Sign Up Sign Up to unlock insights into how customers have ranked Apria Healthcare's Product Quality.

Ranked Apria Healthcare Product Quality the Highest

Hispanic or Latino
2.3
Education
2
Over 10 Years
1.9

Ranked Apria Healthcare Product Quality the Lowest

Male
1.5
Other
1.5
Tech
1.5

Apria Healthcare Product Quality Score by Gender

Apria Healthcare's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Apria Healthcare.

Male

1.5/5

Female

1.5/5

Apria Healthcare Product Quality Score by Ethnicity

Apria Healthcare's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Apria Healthcare.
0
1
2
3
4
5
Caucasian
1.5
Caucasian1.5
Hispanic or Latino
2.3
Hispanic or Latino2.3
Other
1.5
Other1.5

Apria Healthcare Product Quality Score by Age

Apria Healthcare's Product Quality score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Apria Healthcare.
0
1
2
3
4
5
36-40
1.5
36-401.5
41-45
1.5
41-451.5
46-50
1.5
46-501.5
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.5
61-651.5
66+
1.5
66+1.5

Apria Healthcare Product Quality Score by Usage

Apria Healthcare's Product Quality score was rated the highest by customers who have used Apria Healthcare's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
1.5
1 to 2 Years
1.5
2 to 5 Years
1.5
5 to 10 Years
1.5
Over 10 Years
1.9

Apria Healthcare Product Quality Score by Industry

Apria Healthcare's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
1.5
Accounting
1.6
Business and Consumer Services
1.5
Consulting
1.5
Education
2
Government and Public Policy
1.5
Healthcare, Hospitals and Medicine
1.5
Retail
1.5

Apria Healthcare Pricing

Apria Healthcare ROI & Value For Money

1.5/5

Apria Healthcare has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Apria Healthcare Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Apria Healthcare.

Quick Insights into Apria Healthcare ROI

Apria Healthcare's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.

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Ranked Apria Healthcare ROI the Highest

Hispanic or Latino
2.3
Accounting
1.7
1 to 2 Years
1.5

Ranked Apria Healthcare ROI the Lowest

Other
1.5
Over 10 Years
1.5
Tech
1.5

Apria Healthcare ROI Score by Gender

Apria Healthcare's ROI score was rated 1.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Apria Healthcare.

Male

1.5/5

Female

1.5/5

Apria Healthcare ROI Score by Ethnicity

Apria Healthcare's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Apria Healthcare.
0
1
2
3
4
5
Caucasian
1.5
Caucasian1.5
Hispanic or Latino
2.3
Hispanic or Latino2.3
Other
1.5
Other1.5

Apria Healthcare ROI Score by Age

Apria Healthcare's ROI score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Apria Healthcare.
0
1
2
3
4
5
36-40
1.5
36-401.5
41-45
1.5
41-451.5
46-50
1.5
46-501.5
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.5
61-651.5
66+
1.5
66+1.5

Apria Healthcare ROI Score by Usage

Apria Healthcare's ROI score was rated 1.5 stars by customers who have used Apria Healthcare's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
1.5
1 to 2 Years
1.5
2 to 5 Years
1.5
5 to 10 Years
1.5
Over 10 Years
1.5

Apria Healthcare ROI Score by Industry

Apria Healthcare's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
1.5
Accounting
1.7
Business and Consumer Services
1.5
Consulting
1.5
Education
1.7
Government and Public Policy
1.5
Healthcare, Hospitals and Medicine
1.5
Retail
1.5

Apria Healthcare Customer Service

1.5/5

Apria Healthcare has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Apria Healthcare's Customer Service

Address

26220 Enterprise Court, Lake Forest, CA 92630


Website

http://www.apria.com


Phone Number

949 639 2000

Quick Insights into Apria Healthcare Customer Service

Apria Healthcare's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.

Sign Up Sign Up to unlock insights into how customers have ranked Apria Healthcare's Customer Service score.

Ranked Apria Healthcare Customer Service the Highest

Accounting
1.7
1 to 2 Years
1.5
36-40
1.5

Ranked Apria Healthcare Customer Service the Lowest

Other
1.5
Over 10 Years
1.5
Tech
1.5

Apria Healthcare Customer Service Score by Gender

Apria Healthcare's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Apria Healthcare.

Male

1.5/5

Female

1.5/5

Apria Healthcare Customer Service Score by Ethnicity

Apria Healthcare's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Apria Healthcare.
0
1
2
3
4
5
Caucasian
1.5
Caucasian1.5
Hispanic or Latino
1.5
Hispanic or Latino1.5
Other
1.5
Other1.5

Apria Healthcare Customer Service Score by Age

Apria Healthcare's Customer Service score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Apria Healthcare.
0
1
2
3
4
5
36-40
1.5
36-401.5
41-45
1.5
41-451.5
46-50
1.5
46-501.5
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.5
61-651.5
66+
1.5
66+1.5

Apria Healthcare Customer Service Score by Usage

Apria Healthcare's Customer Service score was rated 1.5 stars by customers who have used Apria Healthcare's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
1.5
1 to 2 Years
1.5
2 to 5 Years
1.5
5 to 10 Years
1.5
Over 10 Years
1.5

Apria Healthcare Customer Service Score by Industry

Apria Healthcare's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
1.5
Accounting
1.7
Business and Consumer Services
1.5
Consulting
1.5
Education
1.5
Government and Public Policy
1.5
Healthcare, Hospitals and Medicine
1.5
Retail
1.5

Apria Healthcare as an Employer

2.4/5

Apria Healthcare has a 2.4/5 stars for its overall company culture rated by their employees

  Apria Healthcare CEO
bottom
5%
CEO of Apria Healthcare

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Apria Healthcare scored a -83 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of Apria Healthcare would recommend the brand to a friend. ENPS measures how likely Apria Healthcare employees would recommend working at Apria Healthcare to a friend.

Net Promoter Score

-83
NPS Score
8%Promoters
1%Passive
91%Detractors

Employee Net Promoter Score

-44
eNPS Score
20%Promoters
16%Passive
64%Detractors

Global Ranking Snapshot

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