-14
NPS
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Bain & Company
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About Bain & Company's Brand
Bain & Company is a management consulting firm providing solutions on the issues of change in management, strategies, technology etc. Among its major competitors, Bain & Company is ranked in 2nd place for NPS while IBM is 1st. Overall, Bain & Company has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.00B
Brand at a Glance
68%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Bain & Company CMO
Bain & Company Ranking
- #2 / 2 of its competitors
Bain & Company NPS
Bain & Company's Net Promoter Score (NPS) is a -14 with 33% Promoters, 20% Passives, and 47% Detractors. Net Promoter Score tracks whether Bain & Company's customers would recommend using the product based on a scale of -100 to 100.
Bain & Company Overall NPS
| 33% | Promoters |
|---|---|
| 20% | Passives |
| 47% | Detractors |
Bain & Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -17 | Jun 2021 | -17 |
Jul 2021 -6 | Jul 2021 | -6 |
Aug 2021 -10 | Aug 2021 | -10 |
Sep 2021 -9 | Sep 2021 | -9 |
Oct 2021 -14 | Oct 2021 | -14 |
Nov 2021 -8 | Nov 2021 | -8 |
Dec 2021 -16 | Dec 2021 | -16 |
Jan 2022 -15 | Jan 2022 | -15 |
Feb 2022 -18 | Feb 2022 | -18 |
Mar 2022 -17 | Mar 2022 | -17 |
May 2022 -9 | May 2022 | -9 |
Jun 2022 -14 | Jun 2022 | -14 |
How Other Brands Compare
Bain & Company is ranked second for NPS among its competitors. IBM comes in first. Among those competitors, it is the second most valued company behind IBM.
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Bain & Company |  IBM | |
| Global Ranking | #- | #106 |
| NPS | -14 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $1.00B | $119.05B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bain & Company NPS by Gender
Female customers rated Bain & Company's NPS 15 points higher than Male customers.
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Male
25
Bain & Company's NPS was rated 25 by Male customers on Comparably.
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50%
Promoters
25%
Passives
25%
Detractors
Female
40
Bain & Company's NPS was rated 40 by Female customers on Comparably.
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60%
Promoters
20%
Passives
20%
Detractors
Bain & Company NPS by Ethnicity
Bain & Company's NPS was rated 40 points by Asian or Pacific Islander customers on Comparably.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Bain & Company NPS by Age
Bain & Company's NPS was rated 33 points by customers ages 26-30 on Comparably.
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Bain & Company NPS by Usage
Bain & Company's NPS was rated the highest by customers who have used Bain & Company's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
Bain & Company NPS vs. Competitors
Compared to its competitors, Bain & Company's NPS is rated right below IBM.
| COMPANY | NPS Score | |
|---|---|---|
| IBM | 30 |
| Bain & Company | -14 |
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Bain & Company Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Bain & Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bain & Company Customer Loyalty Score by Gender
Female customers rated Bain & Company's Customer Loyalty score 22% higher than Male customers.
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Male
78%
Yes
Female
100%
Yes
Bain & Company Customer Loyalty Score by Ethnicity
Bain & Company's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
Bain & Company Customer Loyalty Score by Age
Bain & Company's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Bain & Company Customer Loyalty Score by Usage
Bain & Company's Customer Loyalty score was rated 100% by customers who have used Bain & Company's products/services for 1 to 2 Years.
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Bain & Company Customer Loyalty Score by Industry
Bain & Company's Customer Loyalty score was rated 100% by Tech industry customers.
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Bain & Company Customer Loyalty vs. Competitors
Compared to its competitors, Bain & Company's Customer Loyalty score is rated right below IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IBM | 79% |
| Bain & Company | 68% |
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Bain & Company Product Quality
4.1/5
Bain & Company has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Bain & Company Product Information
Bain & Company’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Bain & Company's product the highest.
- Website
- http://www.bain.com
- Company Size
- 5,001-10,000 Employees
Industry
Consulting
Quick Insights into Bain & Company Product Quality
Bain & Company's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Bain & Company's products/services for Less than 1 Year.
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Ranked Bain & Company Product Quality the Highest
Ranked Bain & Company Product Quality the Lowest
Bain & Company Product Quality Score by Gender
Male customers rated Bain & Company's Product Quality score 0.3 stars higher than Female customers.
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Male
3.9/5
Female
3.6/5
Bain & Company Product Quality Score by Ethnicity
Bain & Company's Product Quality score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Bain & Company Product Quality Score by Age
Bain & Company's Product Quality score was rated 4.3 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Bain & Company Product Quality Score by Usage
Bain & Company's Product Quality score was rated the highest by customers who have used Bain & Company's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Bain & Company Product Quality Score by Industry
Bain & Company's Product Quality score was rated 3.9 stars by Tech industry customers.
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Bain & Company Product Quality vs. Competitors
Compared to its competitors, Bain & Company's Product Quality score is rated right above IBM.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bain & Company | 4.1/5 |
| IBM | 4/5 |
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Bain & Company Pricing
Bain & Company ROI & Value For Money
3.8/5
Bain & Company has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Bain & Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Bain & Company ROI
Bain & Company's ROI score was rated highest by customers who have used Bain & Company's products/services for Less than 1 Year, and rated lowest by customers who have used Bain & Company's products/services for 1 to 2 Years.
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Ranked Bain & Company ROI the Highest
Ranked Bain & Company ROI the Lowest
Bain & Company ROI Score by Gender
Male customers rated Bain & Company's ROI score 0.7 stars higher than Female customers.
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Male
4.4/5
Female
3.7/5
Bain & Company ROI Score by Ethnicity
Bain & Company's ROI score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Bain & Company ROI Score by Age
Bain & Company's ROI score was rated 4.5 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
Bain & Company ROI Score by Usage
Bain & Company's ROI score was rated the highest by customers who have used Bain & Company's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Bain & Company ROI Score by Industry
Bain & Company's ROI score was rated 3.5 stars by Tech industry customers.
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Bain & Company Pricing vs. Competitors
Compared to its competitors, Bain & Company's ROI score is rated right below IBM.
| COMPANY | Pricing Score | |
|---|---|---|
| IBM | 4/5 |
| Bain & Company | 3.8/5 |
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Bain & Company Customer Satisfaction (CSAT)
Bain & Company Customer Satisfaction (CSAT) Score
75 / 100
Bain & Company has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
31%
Satisfied
44%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bain & Company Customer Satisfaction
Bain & Company's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used Bain & Company's products/services for Less than 1 Year.
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Ranked Bain & Company Customer Satisfaction the Highest
Ranked Bain & Company Customer Satisfaction the Lowest
Bain & Company Customer Satisfaction Score by Gender
Bain & Company's Customer Satisfaction score was rated 60 by Female customers on Comparably.
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60 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Bain & Company Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Bain & Company's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Bain & Company Customer Satisfaction Score by Age
Bain & Company's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Bain & Company Customer Satisfaction Score by Usage
Bain & Company's Customer Satisfaction score was rated 67 points by customers who have used Bain & Company's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Bain & Company Customer Satisfaction Score by Industry
Bain & Company's Customer Satisfaction score was rated 75 points by Tech industry customers.
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}Bain & Company Customer Satisfaction vs. Competitors
Compared to its competitors, Bain & Company's Customer Satisfaction score is rated right below IBM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IBM | 90% |
| Bain & Company | 75% |
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Bain & Company Customer Service
3.8/5
Bain & Company has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Bain & Company's Customer Service
Address
131 Dartmouth Street, Boston, MA 02116
Website
http://www.bain.com
Phone Number
1(617) 572-2000
Bain & Company's Social Links
Quick Insights into Bain & Company Customer Service
Bain & Company's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Bain & Company's products/services for 1 to 2 Years.
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Ranked Bain & Company Customer Service the Highest
Ranked Bain & Company Customer Service the Lowest
Bain & Company Customer Service Score by Gender
Male customers rated Bain & Company's Customer Service score 0.7 stars higher than Female customers.
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Male
4.4/5
Female
3.7/5
Bain & Company Customer Service Score by Ethnicity
Bain & Company's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Bain & Company Customer Service Score by Age
Bain & Company's Customer Service score was rated 4.5 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
Bain & Company Customer Service Score by Usage
Bain & Company's Customer Service score was rated the highest by customers who have used Bain & Company's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Bain & Company Customer Service Score by Industry
Bain & Company's Customer Service score was rated 3.5 stars by Tech industry customers.
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Bain & Company Customer Service vs. Competitors
Compared to its competitors, Bain & Company's Customer Service score is rated right below IBM.
| COMPANY | Customer Service Score | |
|---|---|---|
| IBM | 4.1/5 |
| Bain & Company | 3.8/5 |
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Bain & Company as an Employer
4.7/5
Bain & Company has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Bain & Company scored a -14 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Bain & Company would recommend the brand to a friend. ENPS measures how likely Bain & Company employees would recommend working at Bain & Company to a friend.
Net Promoter Score
-14
NPS Score
| 33% | Promoters |
|---|---|
| 20% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 70% | Promoters |
|---|---|
| 21% | Passive |
| 9% | Detractors |
