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About Bain & Company's Brand

Bain & Company is a management consulting firm providing solutions on the issues of change in management, strategies, technology etc. Among its major competitors, Bain & Company is ranked in 2nd place for NPS while IBM is 1st. Overall, Bain & Company has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.00B

Brand at a Glance

68%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service

Bain & Company CMO

Bain & Company Ranking

Bain & Company NPS

Bain & Company's Net Promoter Score (NPS) is a -14 with 33% Promoters, 20% Passives, and 47% Detractors. Net Promoter Score tracks whether Bain & Company's customers would recommend using the product based on a scale of -100 to 100.

Bain & Company Overall NPS

-14
NPS
33%Promoters
20%Passives
47%Detractors
Bain & Company Overall NPS

Bain & Company NPS Trend

-100
-50
0
50
100
Jun 2021
-17
Jun 2021-17
Jul 2021
-6
Jul 2021-6
Aug 2021
-10
Aug 2021-10
Sep 2021
-9
Sep 2021-9
Oct 2021
-14
Oct 2021-14
Nov 2021
-8
Nov 2021-8
Dec 2021
-16
Dec 2021-16
Jan 2022
-15
Jan 2022-15
Feb 2022
-18
Feb 2022-18
Mar 2022
-17
Mar 2022-17
May 2022
-9
May 2022-9
Jun 2022
-14
Jun 2022-14

How Other Brands Compare

Bain & Company is ranked second for NPS among its competitors. IBM comes in first. Among those competitors, it is the second most valued company behind IBM.

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Bain & Company's Logo
Bain & Company
IBM's Logo
IBM
Global Ranking#-#106
NPS-1430
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral
Valuation Updated every 24 hours for public companies$1.00B$119.05B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Bain & Company NPS by Gender

Female customers rated Bain & Company's NPS 15 points higher than Male customers.

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Male

25

Bain & Company's NPS was rated 25 by Male customers on Comparably.

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50%
Promoters
25%
Passives
25%
Detractors

Female

40

Bain & Company's NPS was rated 40 by Female customers on Comparably.

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60%
Promoters
20%
Passives
20%
Detractors

Bain & Company NPS by Ethnicity

Bain & Company's NPS was rated 40 points by Asian or Pacific Islander customers on Comparably.

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-100
-50
0
50
100
Asian or Pacific Islander
40
Asian or Pacific Islander40

Bain & Company NPS by Age

Bain & Company's NPS was rated 33 points by customers ages 26-30 on Comparably.

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0
20
40
60
80
100
Promoters
33%
Passives
67%
Detractors
0%
26-3033%67%0%

Bain & Company NPS by Usage

Bain & Company's NPS was rated the highest by customers who have used Bain & Company's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
67
Less than 1 Year67
1 to 2 Years
0
1 to 2 Years0

Bain & Company NPS vs. Competitors

Compared to its competitors, Bain & Company's NPS is rated right below IBM.

COMPANYNPS Score
IBM
30
Bain & Company
-14

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Bain & Company Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of Bain & Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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68
68%
32
32%
Bain & Company Customer Loyalty

Bain & Company Customer Loyalty Score by Gender

Female customers rated Bain & Company's Customer Loyalty score 22% higher than Male customers.

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Male
78%
Yes
Female
100%
Yes

Bain & Company Customer Loyalty Score by Ethnicity

Bain & Company's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

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100
out of 100
Asian or Pacific Islander

Bain & Company Customer Loyalty Score by Age

Bain & Company's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.

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0
20%
40%
60%
80%
100%
26-30
100%
26-30100%

Bain & Company Customer Loyalty Score by Usage

Bain & Company's Customer Loyalty score was rated 100% by customers who have used Bain & Company's products/services for 1 to 2 Years.

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1 to 2 Years
100%

Bain & Company Customer Loyalty Score by Industry

Bain & Company's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech
100%

Bain & Company Customer Loyalty vs. Competitors

Compared to its competitors, Bain & Company's Customer Loyalty score is rated right below IBM.

COMPANYCustomer Loyalty Score
IBM79%
Bain & Company68%

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Bain & Company Product Quality

4.1/5

Bain & Company has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Bain & Company Product Information

Bain & Company’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Bain & Company's product the highest.

Website
http://www.bain.com
Company Size
5,001-10,000 Employees

Industry

Consulting

Quick Insights into Bain & Company Product Quality

Bain & Company's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Bain & Company's products/services for Less than 1 Year.

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Ranked Bain & Company Product Quality the Highest

26-30
4.3
Asian or Pacific Islander
4.1
Male
3.9

Ranked Bain & Company Product Quality the Lowest

Female
3.6
Less than 1 Year
3.5

Bain & Company Product Quality Score by Gender

Male customers rated Bain & Company's Product Quality score 0.3 stars higher than Female customers.

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Male

3.9/5

Female

3.6/5

Bain & Company Product Quality Score by Ethnicity

Bain & Company's Product Quality score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.

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0
1
2
3
4
5
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1

Bain & Company Product Quality Score by Age

Bain & Company's Product Quality score was rated 4.3 stars by customers ages 26-30 on Comparably.

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0
1
2
3
4
5
26-30
4.3
26-304.3

Bain & Company Product Quality Score by Usage

Bain & Company's Product Quality score was rated the highest by customers who have used Bain & Company's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.5
1 to 2 Years
3.8

Bain & Company Product Quality Score by Industry

Bain & Company's Product Quality score was rated 3.9 stars by Tech industry customers.

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Tech
3.9

Bain & Company Product Quality vs. Competitors

Compared to its competitors, Bain & Company's Product Quality score is rated right above IBM.

COMPANYProduct Quality Score
Bain & Company4.1/5
IBM4/5

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Bain & Company Pricing

Bain & Company ROI & Value For Money

3.8/5

Bain & Company has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Bain & Company Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Bain & Company ROI

Bain & Company's ROI score was rated highest by customers who have used Bain & Company's products/services for Less than 1 Year, and rated lowest by customers who have used Bain & Company's products/services for 1 to 2 Years.

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Ranked Bain & Company ROI the Highest

Less than 1 Year
4.6
26-30
4.5
Male
4.4

Ranked Bain & Company ROI the Lowest

Female
3.7
1 to 2 Years
3.3

Bain & Company ROI Score by Gender

Male customers rated Bain & Company's ROI score 0.7 stars higher than Female customers.

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Male

4.4/5

Female

3.7/5

Bain & Company ROI Score by Ethnicity

Bain & Company's ROI score was rated 4 stars by Asian or Pacific Islander customers on Comparably.

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0
1
2
3
4
5
Asian or Pacific Islander
4
Asian or Pacific Islander4

Bain & Company ROI Score by Age

Bain & Company's ROI score was rated 4.5 stars by customers ages 26-30 on Comparably.

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0
1
2
3
4
5
26-30
4.5
26-304.5

Bain & Company ROI Score by Usage

Bain & Company's ROI score was rated the highest by customers who have used Bain & Company's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.6
1 to 2 Years
3.3

Bain & Company ROI Score by Industry

Bain & Company's ROI score was rated 3.5 stars by Tech industry customers.

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Tech
3.5

Bain & Company Pricing vs. Competitors

Compared to its competitors, Bain & Company's ROI score is rated right below IBM.

COMPANYPricing Score
IBM4/5
Bain & Company3.8/5

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Bain & Company Customer Satisfaction (CSAT)

Bain & Company Customer Satisfaction (CSAT) Score

75 / 100

Bain & Company has an overall Customer Satisfaction score of 75 rated by its users and customers.

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Very Satisfied31%
Satisfied44%
Neither Satisfied nor Dissatisfied13%
Dissatisfied6%
Very Dissatisfied6%
Very Satisfied
31%
Satisfied
44%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
6%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Bain & Company Customer Satisfaction

Bain & Company's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used Bain & Company's products/services for Less than 1 Year.

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Ranked Bain & Company Customer Satisfaction the Highest

26-30
100%
Asian or Pacific Islander
75%
Tech
75%

Ranked Bain & Company Customer Satisfaction the Lowest

Less than 1 Year
67%

Bain & Company Customer Satisfaction Score by Gender

Bain & Company's Customer Satisfaction score was rated 60 by Female customers on Comparably.

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60 / 100
Female
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%

Bain & Company Customer Satisfaction Score by Ethnicity

CSAT according to Asian or Pacific Islander

Bain & Company's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100
Very Satisfied50%
Satisfied25%
Neither Satisfied nor Dissatisfied25%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%

Bain & Company Customer Satisfaction Score by Age

Bain & Company's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.

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0
20
40
60
80
100
26-30 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
26-30100%

Bain & Company Customer Satisfaction Score by Usage

Bain & Company's Customer Satisfaction score was rated 67 points by customers who have used Bain & Company's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

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Less than 1 Year
67
1 to 2 Years
67

Bain & Company Customer Satisfaction Score by Industry

Bain & Company's Customer Satisfaction score was rated 75 points by Tech industry customers.

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Tech
75

Bain & Company Customer Satisfaction vs. Competitors

Compared to its competitors, Bain & Company's Customer Satisfaction score is rated right below IBM.

COMPANYCustomer Satisfaction (CSAT) Score
IBM90%
Bain & Company75%

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Bain & Company Customer Service

3.8/5

Bain & Company has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Bain & Company's Customer Service

Address

131 Dartmouth Street, Boston, MA 02116


Website

http://www.bain.com


Phone Number

1(617) 572-2000

Quick Insights into Bain & Company Customer Service

Bain & Company's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Bain & Company's products/services for 1 to 2 Years.

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Ranked Bain & Company Customer Service the Highest

26-30
4.5
Less than 1 Year
4.5
Male
4.4

Ranked Bain & Company Customer Service the Lowest

Female
3.7
1 to 2 Years
3.3

Bain & Company Customer Service Score by Gender

Male customers rated Bain & Company's Customer Service score 0.7 stars higher than Female customers.

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Male

4.4/5

Female

3.7/5

Bain & Company Customer Service Score by Ethnicity

Bain & Company's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.

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0
20
40
60
80
100
Asian or Pacific Islander
4
Asian or Pacific Islander4

Bain & Company Customer Service Score by Age

Bain & Company's Customer Service score was rated 4.5 stars by customers ages 26-30 on Comparably.

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0
20
40
60
80
100
26-30
4.5
26-304.5

Bain & Company Customer Service Score by Usage

Bain & Company's Customer Service score was rated the highest by customers who have used Bain & Company's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.5
1 to 2 Years
3.3

Bain & Company Customer Service Score by Industry

Bain & Company's Customer Service score was rated 3.5 stars by Tech industry customers.

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Tech
3.5

Bain & Company Customer Service vs. Competitors

Compared to its competitors, Bain & Company's Customer Service score is rated right below IBM.

COMPANYCustomer Service Score
IBM4.1/5
Bain & Company3.8/5

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Bain & Company as an Employer

4.7/5

Bain & Company has a 4.7/5 stars for its overall company culture rated by their employees

  Bain & Company CEO
top
5%
CEO of Bain & Company

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Bain & Company scored a -14 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Bain & Company would recommend the brand to a friend. ENPS measures how likely Bain & Company employees would recommend working at Bain & Company to a friend.

Net Promoter Score

-14
NPS Score
33%Promoters
20%Passive
47%Detractors

Employee Net Promoter Score

61
eNPS Score
70%Promoters
21%Passive
9%Detractors

Global Ranking Snapshot

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4
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5
Amazon  Amazon CEO
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6
Apple  Apple CEO
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Tech
7
Nike  Nike CEO
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Fashion and Beauty