-9
NPS
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Bain & Company
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About Bain & Company's Brand
Bain & Company is a management consulting firm providing solutions on the issues of change in management, strategies, technology etc. Among its major competitors, Bain & Company is ranked in 2nd place for NPS while IBM is 1st. Overall, Bain & Company has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.00B
Brand at a Glance
67%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Bain & Company CMO
Bain & Company Ranking
- #2 / 2 of its competitors
Bain & Company NPS
Bain & Company's Net Promoter Score (NPS) is a -9 with 35% Promoters, 21% Passives, and 44% Detractors. Net Promoter Score tracks whether Bain & Company's customers would recommend using the product based on a scale of -100 to 100.
Bain & Company Overall NPS
| 35% | Promoters |
|---|---|
| 21% | Passives |
| 44% | Detractors |
Bain & Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -9 | May 2021 | -9 |
Jun 2021 -17 | Jun 2021 | -17 |
Jul 2021 -6 | Jul 2021 | -6 |
Aug 2021 -10 | Aug 2021 | -10 |
Sep 2021 -9 | Sep 2021 | -9 |
Oct 2021 -14 | Oct 2021 | -14 |
Nov 2021 -8 | Nov 2021 | -8 |
Dec 2021 -16 | Dec 2021 | -16 |
Jan 2022 -15 | Jan 2022 | -15 |
Feb 2022 -18 | Feb 2022 | -18 |
Mar 2022 -17 | Mar 2022 | -17 |
May 2022 -9 | May 2022 | -9 |
How Other Brands Compare
Bain & Company is ranked second for NPS among its competitors. IBM comes in first. Among those competitors, it is the second most valued company behind IBM.
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Bain & Company |  IBM | |
| Global Ranking | #- | #106 |
| NPS | -9 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $1.00B | $119.05B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bain & Company NPS by Gender
Female customers rated Bain & Company's NPS 15 points higher than Male customers.
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Male
25
Bain & Company's NPS was rated 25 by Male customers on Comparably.
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50%
Promoters
25%
Passives
25%
Detractors
Female
40
Bain & Company's NPS was rated 40 by Female customers on Comparably.
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60%
Promoters
20%
Passives
20%
Detractors
Bain & Company NPS by Ethnicity
Bain & Company's NPS was rated 40 points by Asian or Pacific Islander customers on Comparably.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Bain & Company NPS by Age
Bain & Company's NPS was rated 33 points by customers ages 26-30 on Comparably.
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Bain & Company NPS by Usage
Bain & Company's NPS was rated the highest by customers who have used Bain & Company's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
Bain & Company NPS vs. Competitors
Compared to its competitors, Bain & Company's NPS is rated right below IBM.
| COMPANY | NPS Score | |
|---|---|---|
| IBM | 30 |
| Bain & Company | -9 |
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Bain & Company Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Bain & Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bain & Company Customer Loyalty Score by Gender
Female customers rated Bain & Company's Customer Loyalty score 22% higher than Male customers.
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Male
78%
Yes
Female
100%
Yes
Bain & Company Customer Loyalty Score by Ethnicity
Bain & Company's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
Bain & Company Customer Loyalty Score by Age
Bain & Company's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Bain & Company Customer Loyalty Score by Usage
Bain & Company's Customer Loyalty score was rated 100% by customers who have used Bain & Company's products/services for 1 to 2 Years.
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Bain & Company Customer Loyalty Score by Industry
Bain & Company's Customer Loyalty score was rated 100% by Tech industry customers.
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Bain & Company Customer Loyalty vs. Competitors
Compared to its competitors, Bain & Company's Customer Loyalty score is rated right below IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IBM | 79% |
| Bain & Company | 67% |
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Bain & Company Product Quality
4.1/5
Bain & Company has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Bain & Company Product Information
Bain & Company’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Bain & Company's product the highest.
- Website
- http://www.bain.com
- Company Size
- 5,001-10,000 Employees
Industry
Consulting
Quick Insights into Bain & Company Product Quality
Bain & Company's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Bain & Company's products/services for Less than 1 Year.
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Ranked Bain & Company Product Quality the Highest
Ranked Bain & Company Product Quality the Lowest
Bain & Company Product Quality Score by Gender
Male customers rated Bain & Company's Product Quality score 0.3 stars higher than Female customers.
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Male
3.9/5
Female
3.6/5
Bain & Company Product Quality Score by Ethnicity
Bain & Company's Product Quality score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Bain & Company Product Quality Score by Age
Bain & Company's Product Quality score was rated 4.3 stars by customers ages 26-30 on Comparably.
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0
1
2
3
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| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Bain & Company Product Quality Score by Usage
Bain & Company's Product Quality score was rated the highest by customers who have used Bain & Company's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Bain & Company Product Quality Score by Industry
Bain & Company's Product Quality score was rated 3.9 stars by Tech industry customers.
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Bain & Company Product Quality vs. Competitors
Compared to its competitors, Bain & Company's Product Quality score is rated right above IBM.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bain & Company | 4.1/5 |
| IBM | 4/5 |
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Bain & Company Pricing
Bain & Company ROI & Value For Money
3.8/5
Bain & Company has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Bain & Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Bain & Company ROI
Bain & Company's ROI score was rated highest by customers who have used Bain & Company's products/services for Less than 1 Year, and rated lowest by customers who have used Bain & Company's products/services for 1 to 2 Years.
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Ranked Bain & Company ROI the Highest
Ranked Bain & Company ROI the Lowest
Bain & Company ROI Score by Gender
Male customers rated Bain & Company's ROI score 0.7 stars higher than Female customers.
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Male
4.4/5
Female
3.7/5
Bain & Company ROI Score by Ethnicity
Bain & Company's ROI score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
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0
1
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5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Bain & Company ROI Score by Age
Bain & Company's ROI score was rated 4.5 stars by customers ages 26-30 on Comparably.
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0
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| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
Bain & Company ROI Score by Usage
Bain & Company's ROI score was rated the highest by customers who have used Bain & Company's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Bain & Company ROI Score by Industry
Bain & Company's ROI score was rated 3.5 stars by Tech industry customers.
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Bain & Company Pricing vs. Competitors
Compared to its competitors, Bain & Company's ROI score is rated right below IBM.
| COMPANY | Pricing Score | |
|---|---|---|
| IBM | 4/5 |
| Bain & Company | 3.8/5 |
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Bain & Company Customer Service
3.9/5
Bain & Company has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Bain & Company's Customer Service
Address
131 Dartmouth Street, Boston, MA 02116
Website
http://www.bain.com
Phone Number
1(617) 572-2000
Bain & Company's Social Links
Quick Insights into Bain & Company Customer Service
Bain & Company's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Bain & Company's products/services for 1 to 2 Years.
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Ranked Bain & Company Customer Service the Highest
Ranked Bain & Company Customer Service the Lowest
Bain & Company Customer Service Score by Gender
Male customers rated Bain & Company's Customer Service score 0.7 stars higher than Female customers.
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Male
4.4/5
Female
3.7/5
Bain & Company Customer Service Score by Ethnicity
Bain & Company's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Bain & Company Customer Service Score by Age
Bain & Company's Customer Service score was rated 4.5 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
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| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
Bain & Company Customer Service Score by Usage
Bain & Company's Customer Service score was rated the highest by customers who have used Bain & Company's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Bain & Company Customer Service Score by Industry
Bain & Company's Customer Service score was rated 3.5 stars by Tech industry customers.
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Bain & Company Customer Service vs. Competitors
Compared to its competitors, Bain & Company's Customer Service score is rated right below IBM.
| COMPANY | Customer Service Score | |
|---|---|---|
| IBM | 4.1/5 |
| Bain & Company | 3.9/5 |
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Bain & Company as an Employer
4.7/5
Bain & Company has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Bain & Company scored a -9 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Bain & Company would recommend the brand to a friend. ENPS measures how likely Bain & Company employees would recommend working at Bain & Company to a friend.
Net Promoter Score
-9
NPS Score
| 35% | Promoters |
|---|---|
| 21% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 73% | Promoters |
|---|---|
| 16% | Passive |
| 11% | Detractors |
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