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About Bain & Company's Brand

Bain & Company is a management consulting firm providing solutions on the issues of change in management, strategies, technology etc. Among its major competitors, Bain & Company is ranked in 2nd place for NPS while IBM is 1st. Overall, Bain & Company has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.00B

Brand at a Glance

67%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Bain & Company CMO

Bain & Company Ranking

Bain & Company NPS

Bain & Company's Net Promoter Score (NPS) is a -9 with 35% Promoters, 21% Passives, and 44% Detractors. Net Promoter Score tracks whether Bain & Company's customers would recommend using the product based on a scale of -100 to 100.

Bain & Company Overall NPS

-9
NPS
35%Promoters
21%Passives
44%Detractors
Bain & Company Overall NPS

Bain & Company NPS Trend

-100
-50
0
50
100
May 2021
-9
May 2021-9
Jun 2021
-17
Jun 2021-17
Jul 2021
-6
Jul 2021-6
Aug 2021
-10
Aug 2021-10
Sep 2021
-9
Sep 2021-9
Oct 2021
-14
Oct 2021-14
Nov 2021
-8
Nov 2021-8
Dec 2021
-16
Dec 2021-16
Jan 2022
-15
Jan 2022-15
Feb 2022
-18
Feb 2022-18
Mar 2022
-17
Mar 2022-17
May 2022
-9
May 2022-9

How Other Brands Compare

Bain & Company is ranked second for NPS among its competitors. IBM comes in first. Among those competitors, it is the second most valued company behind IBM.

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Bain & Company's Logo
Bain & Company
IBM's Logo
IBM
Global Ranking#-#106
NPS-930
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral
Valuation Updated every 24 hours for public companies$1.00B$119.05B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Bain & Company NPS by Gender

Female customers rated Bain & Company's NPS 15 points higher than Male customers.

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Male

25

Bain & Company's NPS was rated 25 by Male customers on Comparably.

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50%
Promoters
25%
Passives
25%
Detractors

Female

40

Bain & Company's NPS was rated 40 by Female customers on Comparably.

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60%
Promoters
20%
Passives
20%
Detractors

Bain & Company NPS by Ethnicity

Bain & Company's NPS was rated 40 points by Asian or Pacific Islander customers on Comparably.

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-100
-50
0
50
100
Asian or Pacific Islander
40
Asian or Pacific Islander40

Bain & Company NPS by Age

Bain & Company's NPS was rated 33 points by customers ages 26-30 on Comparably.

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0
20
40
60
80
100
Promoters
33%
Passives
67%
Detractors
0%
26-3033%67%0%

Bain & Company NPS by Usage

Bain & Company's NPS was rated the highest by customers who have used Bain & Company's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
67
Less than 1 Year67
1 to 2 Years
0
1 to 2 Years0

Bain & Company NPS vs. Competitors

Compared to its competitors, Bain & Company's NPS is rated right below IBM.

COMPANYNPS Score
IBM
30
Bain & Company
-9

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Bain & Company Customer Loyalty

67%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

67% of Bain & Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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67
67%
33
33%
Bain & Company Customer Loyalty

Bain & Company Customer Loyalty Score by Gender

Female customers rated Bain & Company's Customer Loyalty score 22% higher than Male customers.

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Male
78%
Yes
Female
100%
Yes

Bain & Company Customer Loyalty Score by Ethnicity

Bain & Company's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

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100
out of 100
Asian or Pacific Islander

Bain & Company Customer Loyalty Score by Age

Bain & Company's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.

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0
20%
40%
60%
80%
100%
26-30
100%
26-30100%

Bain & Company Customer Loyalty Score by Usage

Bain & Company's Customer Loyalty score was rated 100% by customers who have used Bain & Company's products/services for 1 to 2 Years.

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1 to 2 Years
100%

Bain & Company Customer Loyalty Score by Industry

Bain & Company's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech
100%

Bain & Company Customer Loyalty vs. Competitors

Compared to its competitors, Bain & Company's Customer Loyalty score is rated right below IBM.

COMPANYCustomer Loyalty Score
IBM79%
Bain & Company67%

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Bain & Company Product Quality

4.1/5

Bain & Company has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Bain & Company Product Information

Bain & Company’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Bain & Company's product the highest.

Website
http://www.bain.com
Company Size
5,001-10,000 Employees

Industry

Consulting

Quick Insights into Bain & Company Product Quality

Bain & Company's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Bain & Company's products/services for Less than 1 Year.

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Ranked Bain & Company Product Quality the Highest

26-30
4.3
Asian or Pacific Islander
4.1
Male
3.9

Ranked Bain & Company Product Quality the Lowest

Female
3.6
Less than 1 Year
3.5

Bain & Company Product Quality Score by Gender

Male customers rated Bain & Company's Product Quality score 0.3 stars higher than Female customers.

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Male

3.9/5

Female

3.6/5

Bain & Company Product Quality Score by Ethnicity

Bain & Company's Product Quality score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.

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0
1
2
3
4
5
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1

Bain & Company Product Quality Score by Age

Bain & Company's Product Quality score was rated 4.3 stars by customers ages 26-30 on Comparably.

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0
1
2
3
4
5
26-30
4.3
26-304.3

Bain & Company Product Quality Score by Usage

Bain & Company's Product Quality score was rated the highest by customers who have used Bain & Company's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.5
1 to 2 Years
3.8

Bain & Company Product Quality Score by Industry

Bain & Company's Product Quality score was rated 3.9 stars by Tech industry customers.

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Tech
3.9

Bain & Company Product Quality vs. Competitors

Compared to its competitors, Bain & Company's Product Quality score is rated right above IBM.

COMPANYProduct Quality Score
Bain & Company4.1/5
IBM4/5

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Bain & Company Pricing

Bain & Company ROI & Value For Money

3.8/5

Bain & Company has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Bain & Company Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Bain & Company ROI

Bain & Company's ROI score was rated highest by customers who have used Bain & Company's products/services for Less than 1 Year, and rated lowest by customers who have used Bain & Company's products/services for 1 to 2 Years.

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Ranked Bain & Company ROI the Highest

Less than 1 Year
4.6
26-30
4.5
Male
4.4

Ranked Bain & Company ROI the Lowest

Female
3.7
1 to 2 Years
3.3

Bain & Company ROI Score by Gender

Male customers rated Bain & Company's ROI score 0.7 stars higher than Female customers.

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Male

4.4/5

Female

3.7/5

Bain & Company ROI Score by Ethnicity

Bain & Company's ROI score was rated 4 stars by Asian or Pacific Islander customers on Comparably.

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0
1
2
3
4
5
Asian or Pacific Islander
4
Asian or Pacific Islander4

Bain & Company ROI Score by Age

Bain & Company's ROI score was rated 4.5 stars by customers ages 26-30 on Comparably.

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0
1
2
3
4
5
26-30
4.5
26-304.5

Bain & Company ROI Score by Usage

Bain & Company's ROI score was rated the highest by customers who have used Bain & Company's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.6
1 to 2 Years
3.3

Bain & Company ROI Score by Industry

Bain & Company's ROI score was rated 3.5 stars by Tech industry customers.

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Tech
3.5

Bain & Company Pricing vs. Competitors

Compared to its competitors, Bain & Company's ROI score is rated right below IBM.

COMPANYPricing Score
IBM4/5
Bain & Company3.8/5

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Bain & Company Customer Service

3.9/5

Bain & Company has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Bain & Company's Customer Service

Address

131 Dartmouth Street, Boston, MA 02116


Website

http://www.bain.com


Phone Number

1(617) 572-2000

Quick Insights into Bain & Company Customer Service

Bain & Company's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Bain & Company's products/services for 1 to 2 Years.

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Ranked Bain & Company Customer Service the Highest

26-30
4.5
Less than 1 Year
4.5
Male
4.4

Ranked Bain & Company Customer Service the Lowest

Female
3.7
1 to 2 Years
3.3

Bain & Company Customer Service Score by Gender

Male customers rated Bain & Company's Customer Service score 0.7 stars higher than Female customers.

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Male

4.4/5

Female

3.7/5

Bain & Company Customer Service Score by Ethnicity

Bain & Company's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.

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0
1
2
3
4
5
Asian or Pacific Islander
4
Asian or Pacific Islander4

Bain & Company Customer Service Score by Age

Bain & Company's Customer Service score was rated 4.5 stars by customers ages 26-30 on Comparably.

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0
1
2
3
4
5
26-30
4.5
26-304.5

Bain & Company Customer Service Score by Usage

Bain & Company's Customer Service score was rated the highest by customers who have used Bain & Company's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.5
1 to 2 Years
3.3

Bain & Company Customer Service Score by Industry

Bain & Company's Customer Service score was rated 3.5 stars by Tech industry customers.

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Tech
3.5

Bain & Company Customer Service vs. Competitors

Compared to its competitors, Bain & Company's Customer Service score is rated right below IBM.

COMPANYCustomer Service Score
IBM4.1/5
Bain & Company3.9/5

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Bain & Company as an Employer

4.7/5

Bain & Company has a 4.7/5 stars for its overall company culture rated by their employees

  Bain & Company CEO
top
5%
CEO of Bain & Company

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Bain & Company scored a -9 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Bain & Company would recommend the brand to a friend. ENPS measures how likely Bain & Company employees would recommend working at Bain & Company to a friend.

Net Promoter Score

-9
NPS Score
35%Promoters
21%Passive
44%Detractors

Employee Net Promoter Score

62
eNPS Score
73%Promoters
16%Passive
11%Detractors

Global Ranking Snapshot

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3
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4
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5
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6
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Tech
7
Nike  Nike CEO
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Fashion and Beauty