Comparably is excited to introduce our all-new Best Brands Award winners
Learn More
Brand Page
Barnhart Crane & Rigging
Marketing or Exec? Claim Your Free Account

About Barnhart Crane & Rigging's Brand

Brand at a Glance

87%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service

Barnhart Crane & Rigging NPS

Barnhart Crane & Rigging's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether Barnhart Crane & Rigging's customers would recommend using the product based on a scale of -100 to 100.

Barnhart Crane & Rigging Overall NPS

13
NPS
42%Promoters
29%Passives
29%Detractors
Barnhart Crane & Rigging Overall NPS

Barnhart Crane & Rigging NPS Trend

-100
-50
0
50
100
Mar 2020
100
Mar 2020100
Jun 2020
50
Jun 202050
Oct 2020
66
Oct 202066
Feb 2021
25
Feb 202125
Mar 2021
40
Mar 202140
Jan 2022
17
Jan 202217
Mar 2022
13
Mar 202213

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Barnhart Crane & Rigging Customer Reviews

What can this brand most improve?
Greedy people, minimize corp tax rate being 'Christian'
Review from Female / Other / 46-50

Barnhart Crane & Rigging Customer Loyalty

87%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

87% of Barnhart Crane & Rigging users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

87
87%
13
13%
Barnhart Crane & Rigging Customer Loyalty

Barnhart Crane & Rigging Product Quality

3.5/5

Barnhart Crane & Rigging has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Barnhart Crane & Rigging's overall Product Quality score rated by its users and customers.

Barnhart Crane & Rigging Product Information

Barnhart Crane & Rigging’s product quality score is a 3.5 out of 5 as rated by its users and customers.

Website
https://www.barnhartcrane.com
Company Size
1,001-5,000 Employees

Barnhart Crane & Rigging Pricing

Barnhart Crane & Rigging ROI & Value For Money

3.4/5

Barnhart Crane & Rigging has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock Barnhart Crane & Rigging's overall ROI score rated by its users and customers.

Barnhart Crane & Rigging Customer Service

3.6/5

Barnhart Crane & Rigging has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Barnhart Crane & Rigging's overall Customer Service score rated by its users and customers.

About Barnhart Crane & Rigging's Customer Service

Website

https://www.barnhartcrane.com

Barnhart Crane & Rigging as an Employer

2.9/5

Barnhart Crane & Rigging has a 2.9/5 stars for its overall company culture rated by their employees

  Barnhart Crane & Rigging CEO
bottom
45%
CEO of Barnhart Crane & Rigging

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Barnhart Crane & Rigging scored a 13 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Barnhart Crane & Rigging would recommend the brand to a friend. ENPS measures how likely Barnhart Crane & Rigging employees would recommend working at Barnhart Crane & Rigging to a friend.

Net Promoter Score

13
NPS Score
42%Promoters
29%Passive
29%Detractors

Employee Net Promoter Score

-14
eNPS Score
43%Promoters
0%Passive
57%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty