-62
NPS
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Bed Bath & Beyond
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About Bed Bath & Beyond's Brand
Bed Bath & Beyond Inc. and subsidiaries is an omnichannel retailer that makes it easy for our customers to feel at home. The Company sells a wide assortment of merchandise in the Home, Baby, Beauty and Wellness markets. Additionally, the Company is a partner in a joint venture which operates retail stores in Mexico under the name Bed Bath & Beyond. Among its major competitors, Bed Bath & Beyond is ranked in 6th place for NPS while Lowe's Home Improvement is 1st, and Kohl's is 2nd. Overall, Bed Bath & Beyond has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.51B
Brand at a Glance
67%
Customer Loyalty
1.9/5
Product Quality
2/5
Pricing
1.7/5
Customer Service
Bed Bath & Beyond CMO
Bed Bath & Beyond Ranking
- #4 / 4 of its competitors
Bed Bath & Beyond NPS
Bed Bath & Beyond's Net Promoter Score (NPS) is a -62 with 15% Promoters, 8% Passives, and 77% Detractors. Net Promoter Score tracks whether Bed Bath & Beyond's customers would recommend using the product based on a scale of -100 to 100.
Bed Bath & Beyond Overall NPS
| 15% | Promoters |
|---|---|
| 8% | Passives |
| 77% | Detractors |
Bed Bath & Beyond NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -67 | Jun 2021 | -67 |
Jul 2021 -67 | Jul 2021 | -67 |
Aug 2021 -67 | Aug 2021 | -67 |
Sep 2021 -67 | Sep 2021 | -67 |
Oct 2021 -66 | Oct 2021 | -66 |
Nov 2021 -66 | Nov 2021 | -66 |
Dec 2021 -64 | Dec 2021 | -64 |
Jan 2022 -64 | Jan 2022 | -64 |
Feb 2022 -64 | Feb 2022 | -64 |
Mar 2022 -64 | Mar 2022 | -64 |
Apr 2022 -62 | Apr 2022 | -62 |
May 2022 -62 | May 2022 | -62 |
How Other Brands Compare
Bed Bath & Beyond is ranked #4 for NPS among its competitors. Lowe's Home Improvement and Kohl's come in first and second, with Wayfair coming in at third. Among those competitors, it is the lowest valued company behind Lowe's Home Improvement.
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Bed Bath & Beyond |  Lowe's Home Improvement |  Kohl's |  Wayfair | |
| Global Ranking | #- | #128 | #421 | #- |
| NPS | -62 | 12 | 6 | -37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Negative |
| Valuation Updated every 24 hours for public companies | $3.51B | $136.70B | $8.31B | $21.31B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bed Bath & Beyond NPS by Gender
Female customers rated Bed Bath & Beyond's NPS 20 points higher than Male customers.
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Male
-93
Bed Bath & Beyond's NPS was rated -93 by Male customers on Comparably.
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2%
Promoters
3%
Passives
95%
Detractors
Female
-73
Bed Bath & Beyond's NPS was rated -73 by Female customers on Comparably.
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12%
Promoters
3%
Passives
85%
Detractors
Bed Bath & Beyond NPS by Ethnicity
Bed Bath & Beyond's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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-100
-50
0
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100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Other -86 | Other | -86 |
Bed Bath & Beyond NPS by Age
Bed Bath & Beyond's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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Bed Bath & Beyond NPS by Usage
Bed Bath & Beyond's NPS was rated the highest by customers who have used Bed Bath & Beyond's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -56 | 1 to 2 Years | -56 |
2 to 5 Years -54 | 2 to 5 Years | -54 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -82 | Over 10 Years | -82 |
Bed Bath & Beyond NPS vs. Competitors
Compared to its competitors, Bed Bath & Beyond's NPS is rated right below Wayfair.
| COMPANY | NPS Score | |
|---|---|---|
| Lowe's Home Improvement | 12 |
| Kohl's | 6 |
 | Williams-Sonoma | -7 |
 | J. C. Penney | -18 |
| Wayfair | -37 |
| Bed Bath & Beyond | -62 |
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Bed Bath & Beyond Customer Reviews
Out of the 18 Bed Bath & Beyond customer reviews 2 were positive and 16 were constructive. Bed Bath & Beyond customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bed Bath & Beyond Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Bed Bath & Beyond users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bed Bath & Beyond Customer Loyalty Score by Gender
Female customers rated Bed Bath & Beyond's Customer Loyalty score 12% higher than Male customers.
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Male
55%
Yes
Female
67%
Yes
Bed Bath & Beyond Customer Loyalty Score by Ethnicity
Bed Bath & Beyond's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
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66
out of 100
Caucasian
70
out of 100
Hispanic or Latino
78
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
42
out of 100
Other
Bed Bath & Beyond Customer Loyalty Score by Age
Bed Bath & Beyond's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
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0
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40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 51% | 18-25 | 51% |
26-30 49% | 26-30 | 49% |
31-35 33% | 31-35 | 33% |
36-40 68% | 36-40 | 68% |
41-45 100% | 41-45 | 100% |
46-50 75% | 46-50 | 75% |
51-55 70% | 51-55 | 70% |
56-60 60% | 56-60 | 60% |
61-65 69% | 61-65 | 69% |
66+ 67% | 66+ | 67% |
Bed Bath & Beyond Customer Loyalty Score by Usage
Bed Bath & Beyond's Customer Loyalty score was rated the highest by customers who have used Bed Bath & Beyond's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bed Bath & Beyond Customer Loyalty Score by Industry
Bed Bath & Beyond's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Legal industry customers.
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Bed Bath & Beyond Customer Loyalty vs. Competitors
Compared to its competitors, Bed Bath & Beyond's Customer Loyalty score is rated right below Kohl's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lowe's Home Improvement | 79% |
| Williams-Sonoma | 76% |
| J. C. Penney | 76% |
| Wayfair | 72% |
| Kohl's | 67% |
| Bed Bath & Beyond | 67% |
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Bed Bath & Beyond Product Quality
1.9/5
Bed Bath & Beyond has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Bed Bath & Beyond Product Information
Bed Bath & Beyond’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Bed Bath & Beyond's product the highest. Reviewers from the Education industry rated Bed Bath & Beyond the lowest at 2.1.
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into Bed Bath & Beyond Product Quality
Bed Bath & Beyond's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Professional Services industry.
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Ranked Bed Bath & Beyond Product Quality the Highest
Ranked Bed Bath & Beyond Product Quality the Lowest
Bed Bath & Beyond Product Quality Score by Gender
Female customers rated Bed Bath & Beyond's Product Quality score 0.3 stars higher than Male customers.
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Male
1.5/5
Female
1.8/5
Bed Bath & Beyond Product Quality Score by Ethnicity
Bed Bath & Beyond's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 1.5 | Other | 1.5 |
Bed Bath & Beyond Product Quality Score by Age
Bed Bath & Beyond's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 2.8 | 26-30 | 2.8 |
31-35 2.7 | 31-35 | 2.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.7 | 41-45 | 2.7 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Bed Bath & Beyond Product Quality Score by Usage
Bed Bath & Beyond's Product Quality score was rated the highest by customers who have used Bed Bath & Beyond's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Bed Bath & Beyond Product Quality Score by Industry
Bed Bath & Beyond's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Professional Services industry customers.
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Bed Bath & Beyond Product Quality vs. Competitors
Compared to its competitors, Bed Bath & Beyond's Product Quality score is rated right below Wayfair.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kohl's | 3.5/5 |
| Lowe's Home Improvement | 3.4/5 |
| J. C. Penney | 3.3/5 |
| Williams-Sonoma | 3.1/5 |
| Wayfair | 2.4/5 |
| Bed Bath & Beyond | 1.9/5 |
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Bed Bath & Beyond Pricing
Bed Bath & Beyond ROI & Value For Money
2/5
Bed Bath & Beyond has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Bed Bath & Beyond Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Accounting industry think that they had the lowest ROI from Bed Bath & Beyond.
Quick Insights into Bed Bath & Beyond ROI
Bed Bath & Beyond's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked Bed Bath & Beyond ROI the Highest
Ranked Bed Bath & Beyond ROI the Lowest
Bed Bath & Beyond ROI Score by Gender
Female customers rated Bed Bath & Beyond's ROI score 0.4 stars higher than Male customers.
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Male
1.5/5
Female
1.9/5
Bed Bath & Beyond ROI Score by Ethnicity
Bed Bath & Beyond's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 1.5 | Other | 1.5 |
Bed Bath & Beyond ROI Score by Age
Bed Bath & Beyond's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 2.5 | 26-30 | 2.5 |
31-35 2.4 | 31-35 | 2.4 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.8 | 41-45 | 2.8 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.6 | 66+ | 1.6 |
Bed Bath & Beyond ROI Score by Usage
Bed Bath & Beyond's ROI score was rated the highest by customers who have used Bed Bath & Beyond's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Bed Bath & Beyond ROI Score by Industry
Bed Bath & Beyond's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Bed Bath & Beyond Pricing vs. Competitors
Compared to its competitors, Bed Bath & Beyond's ROI score is rated right below Wayfair.
| COMPANY | Pricing Score | |
|---|---|---|
| Kohl's | 3.4/5 |
| Lowe's Home Improvement | 3.3/5 |
| Williams-Sonoma | 3/5 |
| J. C. Penney | 2.9/5 |
| Wayfair | 2.2/5 |
| Bed Bath & Beyond | 2/5 |
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Bed Bath & Beyond Customer Service
1.7/5
Bed Bath & Beyond has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Bed Bath & Beyond's Customer Service
Address
650 Liberty Avenue, Union, NJ 07083
Website
http://www.bedbathandbeyond.com/
Phone Number
1-908-688-0888
Bed Bath & Beyond's Social Links
Quick Insights into Bed Bath & Beyond Customer Service
Bed Bath & Beyond's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Professional Services industry.
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Ranked Bed Bath & Beyond Customer Service the Highest
Ranked Bed Bath & Beyond Customer Service the Lowest
Bed Bath & Beyond Customer Service Score by Gender
Bed Bath & Beyond's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Bed Bath & Beyond Customer Service Score by Ethnicity
Bed Bath & Beyond's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 1.5 | Other | 1.5 |
Bed Bath & Beyond Customer Service Score by Age
Bed Bath & Beyond's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 2.1 | 26-30 | 2.1 |
31-35 2.1 | 31-35 | 2.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.5 | 41-45 | 2.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Bed Bath & Beyond Customer Service Score by Usage
Bed Bath & Beyond's Customer Service score was rated the highest by customers who have used Bed Bath & Beyond's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Bed Bath & Beyond Customer Service Score by Industry
Bed Bath & Beyond's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Professional Services industry customers.
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Bed Bath & Beyond Customer Service vs. Competitors
Compared to its competitors, Bed Bath & Beyond's Customer Service score is rated right below Wayfair.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kohl's | 3.4/5 |
| Lowe's Home Improvement | 3.2/5 |
| Williams-Sonoma | 2.8/5 |
| J. C. Penney | 2.8/5 |
| Wayfair | 2.3/5 |
| Bed Bath & Beyond | 1.7/5 |
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Bed Bath & Beyond as an Employer
2.5/5
Bed Bath & Beyond has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Bed Bath & Beyond scored a -62 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Bed Bath & Beyond would recommend the brand to a friend. ENPS measures how likely Bed Bath & Beyond employees would recommend working at Bed Bath & Beyond to a friend.
Net Promoter Score
-62
NPS Score
| 15% | Promoters |
|---|---|
| 8% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 21% | Promoters |
|---|---|
| 15% | Passive |
| 64% | Detractors |
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