14
NPS
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Blackboard Inc.
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About Blackboard Inc. Brand
We are education’s partner in change.
Brand at a Glance
80%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.6/5
Customer Service
Blackboard Inc. NPS
Blackboard Inc.'s Net Promoter Score (NPS) is a 14 with 48% Promoters, 18% Passives, and 34% Detractors. Net Promoter Score tracks whether Blackboard Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Blackboard Inc. Overall NPS
| 48% | Promoters |
|---|---|
| 18% | Passives |
| 34% | Detractors |
Blackboard Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 13 | Aug 2020 | 13 |
Sep 2020 11 | Sep 2020 | 11 |
Oct 2020 13 | Oct 2020 | 13 |
Nov 2020 10 | Nov 2020 | 10 |
Jun 2021 14 | Jun 2021 | 14 |
Jul 2021 13 | Jul 2021 | 13 |
Aug 2021 15 | Aug 2021 | 15 |
Jan 2022 16 | Jan 2022 | 16 |
Feb 2022 12 | Feb 2022 | 12 |
Mar 2022 11 | Mar 2022 | 11 |
Jun 2022 12 | Jun 2022 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blackboard Inc. NPS by Age
Blackboard Inc.'s NPS was rated 0 points by customers ages 18-25 on Comparably.
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Blackboard Inc. NPS by Usage
Blackboard Inc.'s NPS was rated the highest by customers who have used Blackboard Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 11 | 5 to 10 Years | 11 |
Blackboard Inc. Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Blackboard Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Blackboard Inc. Customer Loyalty Score by Age
Blackboard Inc.'s Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
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80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Blackboard Inc. Product Quality
4/5
Blackboard Inc. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Blackboard Inc. Product Information
Blackboard Inc. serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Blackboard Inc. supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Blackboard Inc.’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Blackboard Inc.'s product the highest. Reviewers from the Tech industry rated Blackboard Inc. the lowest at 4.1.
- Website
- http://www.blackboard.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Languages Supported
English
French
German
Portuguese
Spanish
Italian
Quick Insights into Blackboard Inc. Product Quality
Blackboard Inc.'s Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked Blackboard Inc. Product Quality the Highest
Ranked Blackboard Inc. Product Quality the Lowest
Blackboard Inc. Product Quality Score by Age
Blackboard Inc.'s Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
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0
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3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Blackboard Inc. Product Quality Score by Usage
Blackboard Inc.'s Product Quality score was rated the highest by customers who have used Blackboard Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Blackboard Inc. Product Quality Score by Industry
Blackboard Inc.'s Product Quality score was rated the highest by Retail industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Blackboard Inc. Pricing
Blackboard Inc. ROI & Value For Money
4/5
Blackboard Inc. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Blackboard Inc. Pricing Plans
Blackboard Inc. has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Education industry think that they had the lowest ROI from Blackboard Inc..
Who Uses Blackboard Inc.?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Blackboard Inc. ROI
Blackboard Inc.'s ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Education industry.
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Ranked Blackboard Inc. ROI the Highest
Ranked Blackboard Inc. ROI the Lowest
Blackboard Inc. ROI Score by Age
Blackboard Inc.'s ROI score was rated 4.3 stars by customers ages 18-25 on Comparably.
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0
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| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Blackboard Inc. ROI Score by Industry
Blackboard Inc.'s ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Blackboard Inc. Customer Satisfaction (CSAT)
Blackboard Inc. Customer Satisfaction (CSAT) Score
72 / 100
Blackboard Inc. has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Blackboard Inc. Customer Service
3.6/5
Blackboard Inc. has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Blackboard Inc.'s Customer Service
Address
1111 19th St NW, Washington, DC 20036
Website
http://www.blackboard.com/
Phone Number
(800) 424-9299
Blackboard Inc.'s Social Links
Quick Insights into Blackboard Inc. Customer Service
Blackboard Inc.'s Customer Service score was rated highest by customers ages 18-25.
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Ranked Blackboard Inc. Customer Service the Highest
Blackboard Inc. Customer Service Score by Age
Blackboard Inc.'s Customer Service score was rated 3.6 stars by customers ages 18-25 on Comparably.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Blackboard Inc. as an Employer
2.8/5
Blackboard Inc. has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Blackboard Inc. scored a 14 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Blackboard Inc. would recommend the brand to a friend. ENPS measures how likely Blackboard Inc. employees would recommend working at Blackboard Inc. to a friend.
Net Promoter Score
14
NPS Score
| 48% | Promoters |
|---|---|
| 18% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 29% | Promoters |
|---|---|
| 20% | Passive |
| 51% | Detractors |
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