Comparably is excited to introduce our all-new Best Brands Award winners
Learn More
Brand Page
BMC Software
Marketing or Exec? Claim Your Free Account

About BMC Software's Brand

Transform your digital enterprise with BMC IT solutions. From mainframe to cloud to mobile, we'll help you drive innovation and industrial efficiency. Among its major competitors, BMC Software is ranked in 8th place for NPS while CA Technologies is 1st, and ServiceNow is 2nd. Overall, BMC Software has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.36B

Brand at a Glance

70%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
BMC Software CMO
  BMC Software CMO

Saar Shwartz

Saar Shwartz serves as the Chief Marketing Officer of BMC Software. Saar started at BMC Software in July of 2017. Saar currently resides in the Austin, Texas Area.

BMC Software Ranking

BMC Software NPS

BMC Software's Net Promoter Score (NPS) is a 13 with 45% Promoters, 23% Passives, and 32% Detractors. Net Promoter Score tracks whether BMC Software's customers would recommend using the product based on a scale of -100 to 100.

BMC Software Overall NPS

13
NPS
45%Promoters
23%Passives
32%Detractors
BMC Software Overall NPS

BMC Software NPS Trend

-100
-50
0
50
100
Dec 2020
17
Dec 202017
Jan 2021
29
Jan 202129
Mar 2021
0
Mar 20210
Jul 2021
0
Jul 20210
Aug 2021
0
Aug 20210
Sep 2021
6
Sep 20216
Oct 2021
12
Oct 202112
Nov 2021
6
Nov 20216
Dec 2021
11
Dec 202111
Jan 2022
16
Jan 202216
Mar 2022
8
Mar 20228
May 2022
13
May 202213

How Other Brands Compare

BMC Software is ranked #4 for NPS among its competitors. ServiceNow and IBM come in first and second, with Citrix coming in at third. Among those competitors, it is the lowest valued company behind IBM.

Sign Up for Brand Profile PRO to get the full Comparison data of BMC Software vs Competitors.

PRO Demo Our Brand Intelligence Solutions

BMC Software's Logo
BMC Software
IBM's Logo
IBM
ServiceNow's Logo
ServiceNow
Citrix's Logo
Citrix
Global Ranking#-#106#331#-
NPS13304619
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral-Neutral
Valuation Updated every 24 hours for public companies$1.36B$119.05B$95.48B$16.35B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

BMC Software NPS by Gender

BMC Software's NPS was rated -17 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full NPS by Gender data of BMC Software.

Male

-17

BMC Software's NPS was rated -17 by Male customers on Comparably.

Sign Up to learn about BMC Software's NPS Score rated by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors

Female

N/A

BMC Software's NPS is not yet rated by Female customers.

Sign Up to learn about BMC Software's NPS Score rated by Female customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors

BMC Software NPS by Usage

BMC Software's NPS was rated -75 points by customers who have used BMC Software's products/services for 2 to 5 Years.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of BMC Software.
-100
-50
0
50
100
2 to 5 Years
-75
2 to 5 Years-75

BMC Software NPS vs. Competitors

Compared to its competitors, BMC Software's NPS is rated right above Riverbed Technology, and is preceded by Citrix.

Unlock BMC Software NPS vs. Competitors Data

BMC Software's Logo
VS
CA Technologies' Logo
ServiceNow's Logo
Cherwell Software's Logo
ASG's Logo
IBM's Logo
Unisys' Logo
Citrix's Logo
Riverbed Technology's Logo
Nectar Services Corp. Logo
OSIsoft's Logo

Sign Up for Brand Profile PRO to get the full BMC Software NPS vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

BMC Software Customer Reviews

What can this brand most improve?
Make the software simpler, easier to use.
Review from San Francisco / Male / Caucasian / 56-60

BMC Software Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of BMC Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

70
70%
30
30%
BMC Software Customer Loyalty

BMC Software Customer Loyalty Score by Gender

BMC Software's Customer Loyalty score was rated 55 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BMC Software.
Male
55%
Yes
Female
N/A
Yes

BMC Software Customer Loyalty Score by Usage

BMC Software's Customer Loyalty score was rated 55% by customers who have used BMC Software's products/services for 2 to 5 Years.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

2 to 5 Years
55%

BMC Software Customer Loyalty Score by Industry

BMC Software's Customer Loyalty score was rated 70% by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
70%

BMC Software Customer Loyalty vs. Competitors

Compared to its competitors, BMC Software's Customer Loyalty score is rated right above Cherwell Software, and is preceded by IBM.

Unlock BMC Software Customer Loyalty vs. Competitors Data

BMC Software's Logo
VS
CA Technologies' Logo
ServiceNow's Logo
Unisys' Logo
Citrix's Logo
IBM's Logo
Cherwell Software's Logo
Riverbed Technology's Logo
ASG's Logo
Nectar Services Corp. Logo
OSIsoft's Logo

Sign Up for Brand Profile PRO to get the full BMC Software Customer Loyalty vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

BMC Software Product Quality

3.9/5

BMC Software has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock BMC Software's overall Product Quality score rated by its users and customers.

BMC Software Product Information

BMC Software serves markets in the United States. BMC Software supports Web devices and offers products for small and medium sized businesses.

BMC Software’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated BMC Software's product the highest.

Website
http://www.bmc.com/de-DE/
Company Size
5,001-10,000 Employees

Industry

Tech
Big Data
Business Services

Languages Supported

English
French
German
Portuguese
Spanish

Product Type

IT Service Management (ITSM) Software

Quick Insights into BMC Software Product Quality

BMC Software's Product Quality score was rated highest by customers from the Tech industry.

Sign Up Sign Up to unlock insights into how customers have ranked BMC Software's Product Quality.

Ranked BMC Software Product Quality the Highest

Tech
3.9
2 to 5 Years
3.6
Male
3.6

BMC Software Product Quality Score by Gender

BMC Software's Product Quality score was rated 3.6 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BMC Software.

Male

3.6/5

Female

N/A

BMC Software Product Quality Score by Usage

BMC Software's Product Quality score was rated 3.6 stars by customers who have used BMC Software's products/services for 2 to 5 Years.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

2 to 5 Years
3.6

BMC Software Product Quality Score by Industry

BMC Software's Product Quality score was rated 3.9 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
3.9

BMC Software Product Quality vs. Competitors

Compared to its competitors, BMC Software's Product Quality score is rated right above Unisys, and is preceded by Citrix.

Unlock BMC Software Product Quality vs. Competitors Data

BMC Software's Logo
VS
CA Technologies' Logo
ServiceNow's Logo
Cherwell Software's Logo
IBM's Logo
ASG's Logo
Citrix's Logo
Unisys' Logo
Riverbed Technology's Logo
Nectar Services Corp. Logo
OSIsoft's Logo

Sign Up for Brand Profile PRO to get the full BMC Software Product Quality vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

BMC Software Pricing

BMC Software ROI & Value For Money

3.5/5

BMC Software has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock BMC Software's overall ROI score rated by its users and customers.

BMC Software Pricing Plans

BMC Software has a pricing structure that accommodates small and medium businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Who Uses BMC Software?

Small Businesses
Medium Businesses

Quick Insights into BMC Software ROI

BMC Software's ROI score was rated highest by customers from the Tech industry.

Sign Up Sign Up to unlock insights into how customers have ranked BMC Software's ROI score.

Ranked BMC Software ROI the Highest

Tech
3.5
Male
3.1
2 to 5 Years
2.9

BMC Software ROI Score by Gender

BMC Software's ROI score was rated 3.1 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of BMC Software.

Male

3.1/5

Female

N/A

BMC Software ROI Score by Usage

BMC Software's ROI score was rated 2.9 stars by customers who have used BMC Software's products/services for 2 to 5 Years.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

2 to 5 Years
2.9

BMC Software ROI Score by Industry

BMC Software's ROI score was rated 3.5 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
3.5

BMC Software Pricing vs. Competitors

Compared to its competitors, BMC Software's ROI score is rated right above ASG, and is preceded by Unisys.

Unlock BMC Software ROI vs. Competitors Data

BMC Software's Logo
VS
CA Technologies' Logo
ServiceNow's Logo
Cherwell Software's Logo
IBM's Logo
Citrix's Logo
Unisys' Logo
ASG's Logo
Riverbed Technology's Logo
Nectar Services Corp. Logo
OSIsoft's Logo

Sign Up for Brand Profile PRO to get the full BMC Software ROI vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

BMC Software Customer Service

3.6/5

BMC Software has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock BMC Software's overall Customer Service score rated by its users and customers.

About BMC Software's Customer Service

Address

2101 CityWest Boulevard, Houston, TX 77042


Website

http://www.bmc.com/de-DE/


Phone Number

+1-800-793-4262

Quick Insights into BMC Software Customer Service

BMC Software's Customer Service score was rated highest by customers from the Tech industry.

Sign Up Sign Up to unlock insights into how customers have ranked BMC Software's Customer Service score.

Ranked BMC Software Customer Service the Highest

Tech
3.6
Male
3.4
2 to 5 Years
3.2

BMC Software Customer Service Score by Gender

BMC Software's Customer Service score was rated 3.4 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BMC Software.

Male

3.4/5

Female

N/A

BMC Software Customer Service Score by Usage

BMC Software's Customer Service score was rated 3.2 stars by customers who have used BMC Software's products/services for 2 to 5 Years.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

2 to 5 Years
3.2

BMC Software Customer Service Score by Industry

BMC Software's Customer Service score was rated 3.6 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
3.6

BMC Software Customer Service vs. Competitors

Compared to its competitors, BMC Software's Customer Service score is rated right above Cherwell Software, and is preceded by Citrix.

Unlock BMC Software Customer Service vs. Competitors Data

BMC Software's Logo
VS
CA Technologies' Logo
ServiceNow's Logo
IBM's Logo
ASG's Logo
Unisys' Logo
Riverbed Technology's Logo
Citrix's Logo
Cherwell Software's Logo
Nectar Services Corp. Logo
OSIsoft's Logo

Sign Up for Brand Profile PRO to get the full BMC Software Customer Service vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

BMC Software as an Employer

4.3/5

BMC Software has a 4.3/5 stars for its overall company culture rated by their employees

  BMC Software CEO
top
5%
CEO of BMC Software

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

BMC Software scored a 13 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of BMC Software would recommend the brand to a friend. ENPS measures how likely BMC Software employees would recommend working at BMC Software to a friend.

Net Promoter Score

13
NPS Score
45%Promoters
23%Passive
32%Detractors

Employee Net Promoter Score

27
eNPS Score
48%Promoters
31%Passive
21%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty