Carto is an open platform for discovering and predicting key insights for underlying location data. Among its major competitors, CARTO is ranked in 2nd place for NPS while Esri is 1st, and Tableau Software is 3rd.Their current valuation is $95.00M
CARTO's Net Promoter Score (NPS) is a 53 with 71% Promoters, 11% Passives, and 18% Detractors. Net Promoter Score tracks whether CARTO's customers would recommend using the product based on a scale of -100 to 100.
CARTO is ranked first for NPS among its competitors. Tableau Software and Google come in second and third, with Palantir Technologies coming in at #4. Among those competitors, it is the most valued company behind Google.
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Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CARTO's NPS was rated the highest by customers who have used CARTO's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Less than 1 Year
|Less than 1 Year||28|
2 to 5 Years
|2 to 5 Years||83|
5 to 10 Years
|5 to 10 Years||90|
Compared to its competitors, CARTO's NPS is rated right above Tableau Software, and is preceded by Esri.
What can this brand most improve?Not possble New management required stupid management
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of CARTO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Compared to its competitors, CARTO's Customer Loyalty score is rated right above Azavea, and is preceded by Mapbox.
CARTO has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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CARTO serves markets in the United States. CARTO supports Web devices and offers products for small, medium, and large sized businesses.
CARTO’s product quality score is a 4 out of 5 as rated by its users and customers.
Compared to its competitors, CARTO's Product Quality score is rated right above Mode Analytics, and is preceded by Palantir Technologies.
CARTO has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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CARTO has a pricing structure that accommodates small, medium, and large businesses. Starting from $149/month, CARTO uses a subscription model and offers the following: For Enterprise pricing information, contact CARTO.. For the users that are not ready to commit yet, CARTO also offers a free trial.
Compared to its competitors, CARTO's ROI score is rated right above HERE Technologies, and is preceded by Mode Analytics.
|Neither Satisfied nor Dissatisfied||0%|
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Compared to its competitors, CARTO's Customer Satisfaction score is rated right above Mode Analytics, and is preceded by HERE Technologies.
CARTO has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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201 Moore Street, Brooklyn, New York City, NY 11206
Compared to its competitors, CARTO's Customer Service score is rated right above Azavea, and is preceded by Mapbox.
CARTO scored a 53 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of CARTO would recommend the brand to a friend. ENPS measures how likely CARTO employees would recommend working at CARTO to a friend.