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Cigna Corporation’s brand is ranked #500 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Cigna Corporation. When compared to other organizations within the Health and Wellness industry, Cigna Corporation is ranked #40. Among its major competitors, Cigna Corporation is ranked in 3rd place for NPS while UnitedHealth Group is 1st, and CVS Health is 2nd.Their current market cap is $84.22B
Ms. Alison Meckiffe has been Chief Marketing Officer of Global Individual Private Medical Insurance Business at Cigna Corporation since March 2017. Ms. Meckiffe joins Cigna from AXA insurance where her most recent role was Chief Operating Officer with responsibility for marketing, analytics, sales & service operations - all with a digital focus. Before AXA, she worked for TUI Travel for almost 11 years in various roles, including Digital Strategy & Business Development Director and Global CRM.
Cigna Corporation's Net Promoter Score (NPS) is a 6 with 43% Promoters, 20% Passives, and 37% Detractors. Net Promoter Score tracks whether Cigna Corporation's customers would recommend using the product based on a scale of -100 to 100.
43% | Promoters |
---|---|
20% | Passives |
37% | Detractors |
Summary | Date | Score |
---|---|---|
Jul 2021 16 | Jul 2021 | 16 |
Aug 2021 22 | Aug 2021 | 22 |
Sep 2021 24 | Sep 2021 | 24 |
Oct 2021 18 | Oct 2021 | 18 |
Nov 2021 14 | Nov 2021 | 14 |
Dec 2021 12 | Dec 2021 | 12 |
Jan 2022 -1 | Jan 2022 | -1 |
Feb 2022 8 | Feb 2022 | 8 |
Mar 2022 7 | Mar 2022 | 7 |
Apr 2022 5 | Apr 2022 | 5 |
May 2022 4 | May 2022 | 4 |
Jun 2022 5 | Jun 2022 | 5 |
Cigna Corporation is ranked third for NPS among its competitors. UnitedHealth Group and CVS Health come in first and second, with Aetna coming in at #4. Among those competitors, it is the third most valued company behind UnitedHealth Group.
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![]() Cigna Corporation | ![]() CVS Health | ![]() UnitedHealth Group | ![]() Aetna | |
Global Ranking | #500 | #118 | #198 | #- |
NPS | 6 | 10 | 10 | -46 |
Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Negative |
Valuation Updated every 24 hours for public companies | $84.22B | $92.35B | $344.29B | - |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Cigna Corporation's NPS 12 points higher than Female customers.
Cigna Corporation's NPS was rated -13 by Male customers on Comparably.
Cigna Corporation's NPS was rated -25 by Female customers on Comparably.
Cigna Corporation's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
Summary | Ethnicity | Score |
---|---|---|
Caucasian -51 | Caucasian | -51 |
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
Other 17 | Other | 17 |
Cigna Corporation's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
Cigna Corporation's NPS was rated the highest by customers who have used Cigna Corporation's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Summary | Usage | Score |
---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years 28 | 2 to 5 Years | 28 |
5 to 10 Years -13 | 5 to 10 Years | -13 |
Over 10 Years -34 | Over 10 Years | -34 |
Compared to its competitors, Cigna Corporation's NPS is rated right above Aetna, and is preceded by CVS Health.
COMPANY | NPS Score | |
---|---|---|
![]() | UnitedHealth Group | 10 |
![]() | CVS Health | 10 |
![]() | Cigna Corporation | 6 |
![]() | Aetna | -46 |
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In the Health and Wellness industry, Cigna Corporation's NPS is rated right below WW (formally Weight Watchers).
COMPANY | NPS Score | |
---|---|---|
![]() | Peloton | 64 |
![]() | Headspace | 53 |
![]() | Glossier | 48 |
![]() | Colgate Palmolive | 46 |
![]() | Johnson & Johnson | 31 |
![]() | Philips | 26 |
![]() | CVS Health | 10 |
![]() | WW (formally Weight Watchers) | 10 |
![]() | Cigna Corporation | 6 |
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Out of the 8 Cigna Corporation customer reviews 4 were positive and 4 were constructive. Cigna Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Cigna Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Cigna Corporation's Customer Loyalty score 23% higher than Female customers.
Cigna Corporation's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Cigna Corporation's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Summary | Age | Score |
---|---|---|
31-35 70% | 31-35 | 70% |
46-50 46% | 46-50 | 46% |
51-55 85% | 51-55 | 85% |
Cigna Corporation's Customer Loyalty score was rated the highest by customers who have used Cigna Corporation's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Cigna Corporation's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Fashion and Beauty industry customers.
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Compared to its competitors, Cigna Corporation's Customer Loyalty score is rated right above Aetna, and is preceded by UnitedHealth Group.
COMPANY | Customer Loyalty Score | |
---|---|---|
![]() | CVS Health | 75% |
![]() | UnitedHealth Group | 74% |
![]() | Cigna Corporation | 73% |
![]() | Aetna | 67% |
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In the Health and Wellness industry, Cigna Corporation's Customer Loyalty score is rated right below CVS Health.
COMPANY | Customer Loyalty Score | |
---|---|---|
![]() | Peloton | 90% |
![]() | Colgate Palmolive | 88% |
![]() | Headspace | 83% |
![]() | Glossier | 80% |
![]() | Johnson & Johnson | 79% |
![]() | Philips | 79% |
![]() | WW (formally Weight Watchers) | 76% |
![]() | CVS Health | 75% |
![]() | Cigna Corporation | 73% |
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Cigna Corporation has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Cigna Corporation’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Cigna Corporation's product the highest. Reviewers from the Fashion and Beauty industry rated Cigna Corporation the lowest at 2.
Cigna Corporation's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Cigna Corporation's products/services for Less than 1 Year.
Female customers rated Cigna Corporation's Product Quality score 0.3 stars higher than Male customers.
Cigna Corporation's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Summary | Ethnicity | Score |
---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 3.2 | Other | 3.2 |
Cigna Corporation's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Summary | Age | Score |
---|---|---|
31-35 3.8 | 31-35 | 3.8 |
46-50 2.5 | 46-50 | 2.5 |
51-55 3.1 | 51-55 | 3.1 |
Cigna Corporation's Product Quality score was rated the highest by customers who have used Cigna Corporation's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Cigna Corporation's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Fashion and Beauty industry customers.
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Compared to its competitors, Cigna Corporation's Product Quality score is rated right above Aetna, and is preceded by UnitedHealth Group.
COMPANY | Product Quality Score | |
---|---|---|
![]() | CVS Health | 3.5/5 |
![]() | UnitedHealth Group | 3.5/5 |
![]() | Cigna Corporation | 3.5/5 |
![]() | Aetna | 2.1/5 |
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In the Health and Wellness industry, Cigna Corporation's Product Quality score is rated right below WW (formally Weight Watchers).
COMPANY | Product Quality Score | |
---|---|---|
![]() | Peloton | 4.5/5 |
![]() | Headspace | 4.4/5 |
![]() | Glossier | 4.4/5 |
![]() | Colgate Palmolive | 4.3/5 |
![]() | Johnson & Johnson | 4.1/5 |
![]() | Philips | 3.9/5 |
![]() | CVS Health | 3.5/5 |
![]() | WW (formally Weight Watchers) | 3.5/5 |
![]() | Cigna Corporation | 3.5/5 |
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Cigna Corporation has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Fashion and Beauty industry think that they had the lowest ROI from Cigna Corporation.
Cigna Corporation's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Cigna Corporation's products/services for Less than 1 Year.
Cigna Corporation's ROI score was rated 2.7 by both Female and Male customers on Comparably.
Cigna Corporation's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Summary | Ethnicity | Score |
---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 2.8 | Other | 2.8 |
Cigna Corporation's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Summary | Age | Score |
---|---|---|
31-35 3.5 | 31-35 | 3.5 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3 | 51-55 | 3 |
Cigna Corporation's ROI score was rated the highest by customers who have used Cigna Corporation's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Cigna Corporation's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Fashion and Beauty industry customers.
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Compared to its competitors, Cigna Corporation's ROI score is rated right above Aetna, and is preceded by UnitedHealth Group.
COMPANY | Pricing Score | |
---|---|---|
![]() | CVS Health | 3.4/5 |
![]() | UnitedHealth Group | 3.3/5 |
![]() | Cigna Corporation | 3.2/5 |
![]() | Aetna | 2/5 |
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In the Health and Wellness industry, Cigna Corporation's ROI score is rated right below WW (formally Weight Watchers).
COMPANY | Pricing Score | |
---|---|---|
![]() | Peloton | 4.3/5 |
![]() | Headspace | 4/5 |
![]() | Colgate Palmolive | 4/5 |
![]() | Johnson & Johnson | 4/5 |
![]() | Glossier | 3.9/5 |
![]() | Philips | 3.8/5 |
![]() | CVS Health | 3.4/5 |
![]() | WW (formally Weight Watchers) | 3.4/5 |
![]() | Cigna Corporation | 3.2/5 |
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Cigna Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cigna Corporation's Customer Satisfaction score was rated highest by customers who have used Cigna Corporation's products/services for 2 to 5 Years, and rated lowest by customers who have used Cigna Corporation's products/services for 5 to 10 Years.
Male customers rated Cigna Corporation's Customer Satisfaction score 10 points higher than Female customers.
Very Satisfied | 25% | |
---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Very Satisfied | 30% | |
---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 10% | |
Very Dissatisfied | 30% |
Cigna Corporation's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Cigna Corporation's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Cigna Corporation's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Cigna Corporation's Customer Satisfaction score was rated 50 points by customers ages 46-50 and customers ages 51-55 on Comparably.
Breakdown | Age | Score | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 50% | |||||||||||||||
| 51-55 | 50% |
Cigna Corporation's Customer Satisfaction score was rated the highest by customers who have used Cigna Corporation's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Cigna Corporation's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Fashion and Beauty industry customers.
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Compared to its competitors, Cigna Corporation's Customer Satisfaction score is rated right above Aetna, and is preceded by CVS Health.
COMPANY | Customer Satisfaction (CSAT) Score | |
---|---|---|
![]() | UnitedHealth Group | 65% |
![]() | CVS Health | 52% |
![]() | Cigna Corporation | 50% |
![]() | Aetna | 22% |
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In the Health and Wellness industry, Cigna Corporation's Customer Satisfaction score is rated right below WW (formally Weight Watchers).
COMPANY | Customer Satisfaction (CSAT) Score | |
---|---|---|
![]() | Headspace | 86% |
![]() | Colgate Palmolive | 86% |
![]() | Johnson & Johnson | 80% |
![]() | Peloton | 77% |
![]() | Glossier | 77% |
![]() | Philips | 75% |
![]() | CVS Health | 52% |
![]() | WW (formally Weight Watchers) | 51% |
![]() | Cigna Corporation | 50% |
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Cigna Corporation has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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900 Cottage Grove Rd, Bloomfield, CT 06002
http://www.cigna.com
Cigna Corporation's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Cigna Corporation's products/services for Less than 1 Year.
Female customers rated Cigna Corporation's Customer Service score 0.2 stars higher than Male customers.
Cigna Corporation's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Summary | Ethnicity | Customer Service Score |
---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 3.4 | Other | 3.4 |
Cigna Corporation's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Summary | Age | Customer Service Score |
---|---|---|
31-35 3.8 | 31-35 | 3.8 |
46-50 3 | 46-50 | 3 |
51-55 3.6 | 51-55 | 3.6 |
Cigna Corporation's Customer Service score was rated the highest by customers who have used Cigna Corporation's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Cigna Corporation's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Fashion and Beauty industry customers.
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Compared to its competitors, Cigna Corporation's Customer Service score is rated right above UnitedHealth Group, and is preceded by CVS Health.
COMPANY | Customer Service Score | |
---|---|---|
![]() | CVS Health | 3.6/5 |
![]() | Cigna Corporation | 3.5/5 |
![]() | UnitedHealth Group | 3.4/5 |
![]() | Aetna | 1.9/5 |
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In the Health and Wellness industry, Cigna Corporation's Customer Service score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.
COMPANY | Customer Service Score | |
---|---|---|
![]() | Peloton | 4.3/5 |
![]() | Glossier | 4.3/5 |
![]() | Colgate Palmolive | 4.1/5 |
![]() | Johnson & Johnson | 4/5 |
![]() | Headspace | 3.9/5 |
![]() | Philips | 3.8/5 |
![]() | CVS Health | 3.6/5 |
![]() | Cigna Corporation | 3.5/5 |
![]() | WW (formally Weight Watchers) | 3.5/5 |
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Cigna Corporation has a 4.3/5 stars for its overall company culture rated by their employees
Cigna Corporation scored a 6 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Cigna Corporation would recommend the brand to a friend. ENPS measures how likely Cigna Corporation employees would recommend working at Cigna Corporation to a friend.
43% | Promoters |
---|---|
20% | Passive |
37% | Detractors |
47% | Promoters |
---|---|
26% | Passive |
27% | Detractors |
Cigna Corporation is ranked #500 in the Global Top 100 Brands. It ranks just behind Siemens and just ahead of PPG.
RANK | COMPANY | CEO | INDUSTRY | ||
---|---|---|---|---|---|
498 | ![]() | New Era Cap | ![]() | Christopher Koch | Fashion and Beauty |
499 | ![]() | Siemens | ![]() | Roland Busch | Energy and Manufacturing |
500 | ![]() | Cigna Corporation | ![]() | David Cordani | Health and Wellness |
501 | ![]() | PPG | ![]() | Michael McGarry | Consumer Goods |
502 | ![]() | Infosys | ![]() | Salil Parekh | Tech |
503 | ![]() | McAfee | ![]() | Peter Leav | Tech |
504 | ![]() | GoPro | ![]() | Nick Woodman | Tech |
Cigna Corporation is ranked #40 in the Health and Wellness Industry. It ranks just behind Cerner Corporation and just ahead of Astrazeneca PLC.
RANK | COMPANY | Location | |
---|---|---|---|
38 | ![]() | Gilead Sciences | |
39 | ![]() | Cerner Corporation | Kansas City, MO |
40 | ![]() | Cigna Corporation | Bloomfield, CT |
41 | ![]() | Astrazeneca PLC | London, AR |
42 | ![]() | Barry's | Miami, FL |
43 | ![]() | Anthem, Inc. | Indianapolis, IN |
44 | ![]() | Medtronic | Minneapolis, MN |
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