-16
NPS
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Comcast
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About Comcast's Brand
As a Fortune 50 leader, Comcast NBCUniversal sets the pace for innovation across the industry and creates a variety of career opportunities worldwide. Among its major competitors, Comcast is ranked in 4th place for NPS while Netflix is 1st, and The Walt Disney Company is 2nd. Overall, Comcast has a negative social sentiment, when analyzing social media channels and online mentions.Their current market cap is $249.98B
Brand at a Glance
74%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Comcast Ranking
- #3 / 4 of its competitors
Comcast NPS
Comcast's Net Promoter Score (NPS) is a -16 with 36% Promoters, 12% Passives, and 52% Detractors. Net Promoter Score tracks whether Comcast's customers would recommend using the product based on a scale of -100 to 100.
Comcast Overall NPS
| 36% | Promoters |
|---|---|
| 12% | Passives |
| 52% | Detractors |
Comcast NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -11 | May 2021 | -11 |
Jun 2021 -12 | Jun 2021 | -12 |
Jul 2021 -11 | Jul 2021 | -11 |
Sep 2021 -13 | Sep 2021 | -13 |
Oct 2021 -14 | Oct 2021 | -14 |
Nov 2021 -14 | Nov 2021 | -14 |
Dec 2021 -15 | Dec 2021 | -15 |
Jan 2022 -16 | Jan 2022 | -16 |
Feb 2022 -16 | Feb 2022 | -16 |
Mar 2022 -15 | Mar 2022 | -15 |
Apr 2022 -17 | Apr 2022 | -17 |
May 2022 -15 | May 2022 | -15 |
How Other Brands Compare
Comcast is ranked third for NPS among its competitors. Netflix and The Walt Disney Company come in first and second, with Spectrum coming in at #4. Among those competitors, it is the second most valued company behind The Walt Disney Company.
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Comcast |  Netflix |  The Walt Disney Company |  Spectrum | |
| Global Ranking | #- | #2 | #13 | #- |
| NPS | -16 | 52 | 44 | -79 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Negative | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $249.98B | $230.47B | $343.03B | $117.65B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Comcast NPS by Gender
Male customers rated Comcast's NPS 16 points higher than Female customers.
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Male
-39
Comcast's NPS was rated -39 by Male customers on Comparably.
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24%
Promoters
13%
Passives
63%
Detractors
Female
-55
Comcast's NPS was rated -55 by Female customers on Comparably.
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14%
Promoters
17%
Passives
69%
Detractors
Comcast NPS by Ethnicity
Comcast's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -68 | Caucasian | -68 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Other -100 | Other | -100 |
Comcast NPS by Age
Comcast's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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Comcast NPS by Usage
Comcast's NPS was rated the highest by customers who have used Comcast's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -78 | Less than 1 Year | -78 |
1 to 2 Years -35 | 1 to 2 Years | -35 |
2 to 5 Years -46 | 2 to 5 Years | -46 |
5 to 10 Years -8 | 5 to 10 Years | -8 |
Over 10 Years -61 | Over 10 Years | -61 |
Comcast NPS vs. Competitors
Compared to its competitors, Comcast's NPS is rated right above Dish Network, and is preceded by Broadview Networks.
| COMPANY | NPS Score | |
|---|---|---|
| Netflix | 52 |
| The Walt Disney Company | 44 |
 | Shaw Communications | 0 |
 | Broadview Networks | N/A |
| Comcast | -16 |
 | Dish Network | -24 |
| Spectrum | -79 |
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Comcast Customer Reviews
Out of the 13 Comcast customer reviews 2 were positive and 11 were constructive. Comcast customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Comcast Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Comcast users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Comcast Customer Loyalty Score by Gender
Female customers rated Comcast's Customer Loyalty score 4% higher than Male customers.
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Male
69%
Yes
Female
73%
Yes
Comcast Customer Loyalty Score by Ethnicity
Comcast's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
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53
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
10
out of 100
Other
Comcast Customer Loyalty Score by Age
Comcast's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
26-30 70% | 26-30 | 70% |
31-35 59% | 31-35 | 59% |
36-40 61% | 36-40 | 61% |
41-45 78% | 41-45 | 78% |
46-50 84% | 46-50 | 84% |
51-55 78% | 51-55 | 78% |
56-60 64% | 56-60 | 64% |
61-65 59% | 61-65 | 59% |
66+ 64% | 66+ | 64% |
Comcast Customer Loyalty Score by Usage
Comcast's Customer Loyalty score was rated the highest by customers who have used Comcast's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Comcast Customer Loyalty Score by Industry
Comcast's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
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Comcast Customer Loyalty vs. Competitors
Compared to its competitors, Comcast's Customer Loyalty score is rated right above Broadview Networks, and is preceded by Spectrum.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Shaw Communications | 100% |
| Netflix | 88% |
| The Walt Disney Company | 83% |
| Dish Network | 82% |
| Spectrum | 76% |
| Comcast | 74% |
| Broadview Networks | N/A |
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Comcast Product Quality
2.9/5
Comcast has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Comcast Product Information
Comcast’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Comcast's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Comcast the lowest at 1.9.
- Company Size
- 10,000+ Employees
Industry
Telecommunications
Media
Quick Insights into Comcast Product Quality
Comcast's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Comcast Product Quality the Highest
Ranked Comcast Product Quality the Lowest
Comcast Product Quality Score by Gender
Male customers rated Comcast's Product Quality score 0.8 stars higher than Female customers.
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Male
2.8/5
Female
2/5
Comcast Product Quality Score by Ethnicity
Comcast's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
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2
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 1.5 | Other | 1.5 |
Comcast Product Quality Score by Age
Comcast's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 2.2 | 26-30 | 2.2 |
31-35 3.1 | 31-35 | 3.1 |
36-40 2.3 | 36-40 | 2.3 |
41-45 2.7 | 41-45 | 2.7 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
Comcast Product Quality Score by Usage
Comcast's Product Quality score was rated the highest by customers who have used Comcast's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Comcast Product Quality Score by Industry
Comcast's Product Quality score was rated the highest by Telecommunications industry customers, and the lowest by Construction industry customers.
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Comcast Product Quality vs. Competitors
Compared to its competitors, Comcast's Product Quality score is rated right above Spectrum, and is preceded by Dish Network.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shaw Communications | 5/5 |
| Netflix | 4.3/5 |
| The Walt Disney Company | 4.2/5 |
| Dish Network | 3/5 |
| Comcast | 2.9/5 |
| Spectrum | 1.5/5 |
| Broadview Networks | N/A |
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Comcast Pricing
Comcast ROI & Value For Money
2.6/5
Comcast has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Comcast Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry. The users from the Construction industry think that they had the lowest ROI from Comcast.
Quick Insights into Comcast ROI
Comcast's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked Comcast ROI the Highest
Ranked Comcast ROI the Lowest
Comcast ROI Score by Gender
Male customers rated Comcast's ROI score 0.6 stars higher than Female customers.
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Male
2.4/5
Female
1.8/5
Comcast ROI Score by Ethnicity
Comcast's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
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2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 1.5 | Other | 1.5 |
Comcast ROI Score by Age
Comcast's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 2.3 | 26-30 | 2.3 |
31-35 3 | 31-35 | 3 |
36-40 1.8 | 36-40 | 1.8 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.2 | 46-50 | 2.2 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Comcast ROI Score by Usage
Comcast's ROI score was rated the highest by customers who have used Comcast's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Comcast ROI Score by Industry
Comcast's ROI score was rated the highest by Telecommunications industry customers, and the lowest by Construction industry customers.
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Comcast Pricing vs. Competitors
Compared to its competitors, Comcast's ROI score is rated right above Spectrum, and is preceded by Dish Network.
| COMPANY | Pricing Score | |
|---|---|---|
| Shaw Communications | 4.5/5 |
| Netflix | 4/5 |
| The Walt Disney Company | 3.8/5 |
| Dish Network | 2.8/5 |
| Comcast | 2.6/5 |
| Spectrum | 1.5/5 |
| Broadview Networks | N/A |
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Comcast Customer Service
2.6/5
Comcast has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Comcast's Customer Service
Address
One Comcast Center 1701 JFK Blvd, Philadelphia, PA 19103
Website
https://corporate.comcast.com
Phone Number
2152867017
Comcast's Social Links
Quick Insights into Comcast Customer Service
Comcast's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Comcast Customer Service the Highest
Ranked Comcast Customer Service the Lowest
Comcast Customer Service Score by Gender
Male customers rated Comcast's Customer Service score 0.7 stars higher than Female customers.
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Male
2.5/5
Female
1.8/5
Comcast Customer Service Score by Ethnicity
Comcast's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 1.5 | Other | 1.5 |
Comcast Customer Service Score by Age
Comcast's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 2.3 | 26-30 | 2.3 |
31-35 3.1 | 31-35 | 3.1 |
36-40 2.7 | 36-40 | 2.7 |
41-45 2.1 | 41-45 | 2.1 |
46-50 2.3 | 46-50 | 2.3 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Comcast Customer Service Score by Usage
Comcast's Customer Service score was rated the highest by customers who have used Comcast's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Comcast Customer Service Score by Industry
Comcast's Customer Service score was rated the highest by Telecommunications industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Comcast Customer Service vs. Competitors
Compared to its competitors, Comcast's Customer Service score is rated right above Spectrum, and is preceded by Dish Network.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shaw Communications | 4.5/5 |
| The Walt Disney Company | 4.2/5 |
| Netflix | 4/5 |
| Dish Network | 2.9/5 |
| Comcast | 2.6/5 |
| Spectrum | 1.5/5 |
| Broadview Networks | N/A |
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Comcast as an Employer
4.0/5
Comcast has a 4.0/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Comcast scored a -16 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Comcast would recommend the brand to a friend. ENPS measures how likely Comcast employees would recommend working at Comcast to a friend.
Net Promoter Score
-16
NPS Score
| 36% | Promoters |
|---|---|
| 12% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 47% | Promoters |
|---|---|
| 24% | Passive |
| 29% | Detractors |
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