37
NPS
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Cook Medical
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About Cook Medical's Brand
Since 1963 Cook Medical has worked closely with physicians to develop technologies that eliminate the need for open surgery. Among its major competitors, Cook Medical is ranked in 1st place for NPS while Boston Scientific is 2nd, and CVRx is 3rd.Their current valuation is $587k
Brand at a Glance
79%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Cook Medical Ranking
- #1 / 4 of its competitors
Cook Medical NPS
Cook Medical's Net Promoter Score (NPS) is a 37 with 58% Promoters, 21% Passives, and 21% Detractors. Net Promoter Score tracks whether Cook Medical's customers would recommend using the product based on a scale of -100 to 100.
Cook Medical Overall NPS
| 58% | Promoters |
|---|---|
| 21% | Passives |
| 21% | Detractors |
Cook Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Nov 2020 75 | Nov 2020 | 75 |
Dec 2020 80 | Dec 2020 | 80 |
Jan 2021 57 | Jan 2021 | 57 |
Feb 2021 63 | Feb 2021 | 63 |
Jun 2021 44 | Jun 2021 | 44 |
Nov 2021 30 | Nov 2021 | 30 |
Dec 2021 36 | Dec 2021 | 36 |
Feb 2022 41 | Feb 2022 | 41 |
Apr 2022 46 | Apr 2022 | 46 |
May 2022 34 | May 2022 | 34 |
Jun 2022 36 | Jun 2022 | 36 |
How Other Brands Compare
Cook Medical is ranked first for NPS among its competitors. Boston Scientific and Providence Medical Technology come in second and third, with Purigen Biosystems coming in at #4. Among those competitors, it is the lowest valued company behind Boston Scientific.
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Cook Medical |  Boston Scientific |  Providence Medical Technology |  Purigen Biosystems | |
| Global Ranking | #- | #323 | #- | #- |
| NPS | 37 | 25 | - | - |
| Valuation Updated every 24 hours for public companies | $587k | $54.80B | $200.00M | $200.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cook Medical NPS by Gender
Cook Medical's NPS was rated 100 by Female customers on Comparably.
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Female
100
Cook Medical's NPS was rated 100 by Female customers on Comparably.
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100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Cook Medical's NPS is not yet rated by Male customers.
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0%
Promoters
0%
Passives
0%
Detractors
Cook Medical NPS by Usage
Cook Medical's NPS was rated 100 points by customers who have used Cook Medical's products/services for Less than 1 Year.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
Cook Medical NPS vs. Competitors
Compared to its competitors, Cook Medical's NPS is rated right above Boston Scientific.
| COMPANY | NPS Score | |
|---|---|---|
| Cook Medical | 37 |
| Boston Scientific | 25 |
| Providence Medical Technology | N/A |
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Cook Medical Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Cook Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cook Medical Customer Loyalty Score by Gender
Cook Medical's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Cook Medical Customer Loyalty Score by Usage
Cook Medical's Customer Loyalty score was rated 100% by customers who have used Cook Medical's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cook Medical Customer Loyalty vs. Competitors
Compared to its competitors, Cook Medical's Customer Loyalty score is rated right above Providence Medical Technology, and is preceded by Boston Scientific.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Boston Scientific | 84% |
| Cook Medical | 79% |
| Providence Medical Technology | N/A |
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Cook Medical Product Quality
4.2/5
Cook Medical has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Cook Medical Product Information
Cook Medical’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.cookmedical.com
- Company Size
- 10,000+ Employees
Industry
Hardware and Devices
SaaS
Quick Insights into Cook Medical Product Quality
Cook Medical's Product Quality score was rated highest by customers who have used Cook Medical's products/services for Less than 1 Year.
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Ranked Cook Medical Product Quality the Highest
Cook Medical Product Quality Score by Gender
Cook Medical's Product Quality score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Cook Medical Product Quality Score by Usage
Cook Medical's Product Quality score was rated 5 stars by customers who have used Cook Medical's products/services for Less than 1 Year.
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Cook Medical Product Quality vs. Competitors
Compared to its competitors, Cook Medical's Product Quality score is rated right above Boston Scientific.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cook Medical | 4.2/5 |
| Boston Scientific | 4/5 |
| Providence Medical Technology | N/A |
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Cook Medical Pricing
Cook Medical ROI & Value For Money
4.1/5
Cook Medical has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Cook Medical ROI
Cook Medical's ROI score was rated highest by Female customers.
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Ranked Cook Medical ROI the Highest
Cook Medical ROI Score by Gender
Cook Medical's ROI score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
Cook Medical ROI Score by Usage
Cook Medical's ROI score was rated 4.3 stars by customers who have used Cook Medical's products/services for Less than 1 Year.
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Cook Medical Pricing vs. Competitors
Compared to its competitors, Cook Medical's ROI score is rated right above Boston Scientific.
| COMPANY | Pricing Score | |
|---|---|---|
| Cook Medical | 4.1/5 |
| Boston Scientific | 4/5 |
| Providence Medical Technology | N/A |
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Cook Medical Customer Satisfaction (CSAT)
Cook Medical Customer Satisfaction (CSAT) Score
89 / 100
Cook Medical has an overall Customer Satisfaction score of 89 rated by its users and customers.
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Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cook Medical Customer Satisfaction vs. Competitors
Compared to its competitors, Cook Medical's Customer Satisfaction score is rated right above Boston Scientific.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cook Medical | 89% |
| Boston Scientific | 81% |
| Providence Medical Technology | 0% |
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Cook Medical Customer Service
4.1/5
Cook Medical has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Cook Medical's Customer Service
Address
750 Daniels Way, Bloomington, IN
Website
http://www.cookmedical.com
Phone Number
(812) 339-2235
Quick Insights into Cook Medical Customer Service
Cook Medical's Customer Service score was rated highest by customers who have used Cook Medical's products/services for Less than 1 Year.
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Ranked Cook Medical Customer Service the Highest
Cook Medical Customer Service Score by Gender
Cook Medical's Customer Service score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Cook Medical Customer Service Score by Usage
Cook Medical's Customer Service score was rated 4.8 stars by customers who have used Cook Medical's products/services for Less than 1 Year.
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Cook Medical Customer Service vs. Competitors
Compared to its competitors, Cook Medical's Customer Service score is rated right above Boston Scientific.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cook Medical | 4.1/5 |
| Boston Scientific | 3.9/5 |
| Providence Medical Technology | N/A |
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Cook Medical as an Employer
3.4/5
Cook Medical has a 3.4/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Cook Medical scored a 37 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Cook Medical would recommend the brand to a friend. ENPS measures how likely Cook Medical employees would recommend working at Cook Medical to a friend.
Net Promoter Score
37
NPS Score
| 58% | Promoters |
|---|---|
| 21% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 49% | Promoters |
|---|---|
| 18% | Passive |
| 33% | Detractors |
