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Cook Medical
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About Cook Medical's Brand

Since 1963 Cook Medical has worked closely with physicians to develop technologies that eliminate the need for open surgery. Among its major competitors, Cook Medical is ranked in 1st place for NPS while Boston Scientific is 2nd, and CVRx is 3rd.Their current valuation is $587k

Brand at a Glance

79%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service

Cook Medical Ranking

Cook Medical NPS

Cook Medical's Net Promoter Score (NPS) is a 37 with 58% Promoters, 21% Passives, and 21% Detractors. Net Promoter Score tracks whether Cook Medical's customers would recommend using the product based on a scale of -100 to 100.

Cook Medical Overall NPS

37
NPS
58%Promoters
21%Passives
21%Detractors
Cook Medical Overall NPS

Cook Medical NPS Trend

-100
-50
0
50
100
Oct 2020
100
Oct 2020100
Nov 2020
75
Nov 202075
Dec 2020
80
Dec 202080
Jan 2021
57
Jan 202157
Feb 2021
63
Feb 202163
Jun 2021
44
Jun 202144
Nov 2021
30
Nov 202130
Dec 2021
36
Dec 202136
Feb 2022
41
Feb 202241
Apr 2022
46
Apr 202246
May 2022
34
May 202234
Jun 2022
36
Jun 202236

How Other Brands Compare

Cook Medical is ranked first for NPS among its competitors. Boston Scientific and Providence Medical Technology come in second and third, with Purigen Biosystems coming in at #4. Among those competitors, it is the lowest valued company behind Boston Scientific.

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Cook Medical's Logo
Cook Medical
Boston Scientific's Logo
Boston Scientific
Providence Medical Technology's Logo
Providence Medical Technology
Purigen Biosystems' Logo
Purigen Biosystems
Global Ranking#-#323#-#-
NPS3725--
Valuation Updated every 24 hours for public companies$587k$54.80B$200.00M$200.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Cook Medical NPS by Gender

Cook Medical's NPS was rated 100 by Female customers on Comparably.

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Female

100

Cook Medical's NPS was rated 100 by Female customers on Comparably.

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100%
Promoters
0%
Passives
0%
Detractors

Male

N/A

Cook Medical's NPS is not yet rated by Male customers.

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0%
Promoters
0%
Passives
0%
Detractors

Cook Medical NPS by Usage

Cook Medical's NPS was rated 100 points by customers who have used Cook Medical's products/services for Less than 1 Year.

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-100
-50
0
50
100
Less than 1 Year
100
Less than 1 Year100

Cook Medical NPS vs. Competitors

Compared to its competitors, Cook Medical's NPS is rated right above Boston Scientific.

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Cook Medical Customer Reviews

What do you value most about this brand?
The products are great in quality.
Review from Indianapolis, IN / Female / Caucasian / 18-25Posted 14 days ago

Cook Medical Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Cook Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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79
79%
21
21%
Cook Medical Customer Loyalty

Cook Medical Customer Loyalty Score by Gender

Cook Medical's Customer Loyalty score was rated 100 by Female customers on Comparably.

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Female
100%
Yes
Male
N/A
Yes

Cook Medical Customer Loyalty Score by Usage

Cook Medical's Customer Loyalty score was rated 100% by customers who have used Cook Medical's products/services for Less than 1 Year.

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Less than 1 Year
100%

Cook Medical Customer Loyalty vs. Competitors

Compared to its competitors, Cook Medical's Customer Loyalty score is rated right above Providence Medical Technology, and is preceded by Boston Scientific.

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Cook Medical Product Quality

4.2/5

Cook Medical has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Cook Medical Product Information

Cook Medical’s product quality score is a 4.2 out of 5 as rated by its users and customers.

Website
http://www.cookmedical.com
Company Size
10,000+ Employees

Industry

Hardware and Devices
SaaS

Quick Insights into Cook Medical Product Quality

Cook Medical's Product Quality score was rated highest by customers who have used Cook Medical's products/services for Less than 1 Year.

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Ranked Cook Medical Product Quality the Highest

Less than 1 Year
5
Female
4.6

Cook Medical Product Quality Score by Gender

Cook Medical's Product Quality score was rated 4.6 by Female customers on Comparably.

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Female

4.6/5

Male

N/A

Cook Medical Product Quality Score by Usage

Cook Medical's Product Quality score was rated 5 stars by customers who have used Cook Medical's products/services for Less than 1 Year.

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Less than 1 Year
5

Cook Medical Product Quality vs. Competitors

Compared to its competitors, Cook Medical's Product Quality score is rated right above Boston Scientific.

COMPANYProduct Quality Score
Cook Medical4.2/5
Boston Scientific4/5
Providence Medical TechnologyN/A

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Cook Medical Pricing

Cook Medical ROI & Value For Money

4.1/5

Cook Medical has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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Quick Insights into Cook Medical ROI

Cook Medical's ROI score was rated highest by Female customers.

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Ranked Cook Medical ROI the Highest

Female
4.5
Less than 1 Year
4.3

Cook Medical ROI Score by Gender

Cook Medical's ROI score was rated 4.5 by Female customers on Comparably.

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Female

4.5/5

Male

N/A

Cook Medical ROI Score by Usage

Cook Medical's ROI score was rated 4.3 stars by customers who have used Cook Medical's products/services for Less than 1 Year.

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Less than 1 Year
4.3

Cook Medical Pricing vs. Competitors

Compared to its competitors, Cook Medical's ROI score is rated right above Boston Scientific.

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Cook Medical Customer Satisfaction (CSAT)

Cook Medical Customer Satisfaction (CSAT) Score

89 / 100

Cook Medical has an overall Customer Satisfaction score of 89 rated by its users and customers.

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Very Satisfied67%
Satisfied22%
Neither Satisfied nor Dissatisfied11%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Cook Medical Customer Satisfaction vs. Competitors

Compared to its competitors, Cook Medical's Customer Satisfaction score is rated right above Boston Scientific.

COMPANYCustomer Satisfaction (CSAT) Score
Cook Medical89%
Boston Scientific81%
Providence Medical Technology0%

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Cook Medical Customer Service

4.1/5

Cook Medical has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Cook Medical's Customer Service

Address

750 Daniels Way, Bloomington, IN


Website

http://www.cookmedical.com


Phone Number

(812) 339-2235

Quick Insights into Cook Medical Customer Service

Cook Medical's Customer Service score was rated highest by customers who have used Cook Medical's products/services for Less than 1 Year.

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Ranked Cook Medical Customer Service the Highest

Less than 1 Year
4.8
Female
3.5

Cook Medical Customer Service Score by Gender

Cook Medical's Customer Service score was rated 3.5 by Female customers on Comparably.

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Female

3.5/5

Male

N/A

Cook Medical Customer Service Score by Usage

Cook Medical's Customer Service score was rated 4.8 stars by customers who have used Cook Medical's products/services for Less than 1 Year.

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Less than 1 Year
4.8

Cook Medical Customer Service vs. Competitors

Compared to its competitors, Cook Medical's Customer Service score is rated right above Boston Scientific.

COMPANYCustomer Service Score
Cook Medical4.1/5
Boston Scientific3.9/5
Providence Medical TechnologyN/A

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Cook Medical as an Employer

3.4/5

Cook Medical has a 3.4/5 stars for its overall company culture rated by their employees

  Cook Medical CEO
top
25%
CEO of Cook Medical

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Cook Medical scored a 37 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Cook Medical would recommend the brand to a friend. ENPS measures how likely Cook Medical employees would recommend working at Cook Medical to a friend.

Net Promoter Score

37
NPS Score
58%Promoters
21%Passive
21%Detractors

Employee Net Promoter Score

16
eNPS Score
49%Promoters
18%Passive
33%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty