36
NPS
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Deloitte (US) is ranked #12 in Business and Consumer Services Brands
Deloitte (US) is ranked #12 in Business and Consumer Services Brands
About Deloitte (US) Brand
"Deloitte" is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to... Deloitte (US)’s brand is ranked #154 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Deloitte (US). When compared to other organizations within the Business and Consumer Services industry, Deloitte (US) is ranked #12. Among its major competitors, Deloitte (US) is ranked in 1st place for NPS while KPMG is 2nd, and PwC is 3rd. Overall, Deloitte (US) has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $4.87B
Brand at a Glance
78%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Deloitte (US) CMO
Diana OBrien
Diana OBrien serves as the Global Chief Marketing Officer of Deloitte. Diana started at Deloitte in January of 2018. Diana currently resides in the Cincinnati, Ohio Area.
Deloitte (US) Ranking
- #12 in Business and Consumer Services
- #1 / 4 of its competitors
Deloitte (US) NPS
Deloitte (US)'s Net Promoter Score (NPS) is a 36 with 58% Promoters, 20% Passives, and 22% Detractors. Net Promoter Score tracks whether Deloitte (US)'s customers would recommend using the product based on a scale of -100 to 100.
Deloitte (US) Overall NPS
| 58% | Promoters |
|---|---|
| 20% | Passives |
| 22% | Detractors |
Deloitte (US) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 40 | Jun 2021 | 40 |
Jul 2021 41 | Jul 2021 | 41 |
Aug 2021 44 | Aug 2021 | 44 |
Sep 2021 42 | Sep 2021 | 42 |
Oct 2021 39 | Oct 2021 | 39 |
Nov 2021 38 | Nov 2021 | 38 |
Dec 2021 35 | Dec 2021 | 35 |
Jan 2022 36 | Jan 2022 | 36 |
Feb 2022 36 | Feb 2022 | 36 |
Mar 2022 35 | Mar 2022 | 35 |
Apr 2022 37 | Apr 2022 | 37 |
May 2022 36 | May 2022 | 36 |
How Other Brands Compare
Deloitte (US) is ranked first for NPS among its competitors. KPMG and PwC come in second and third, with Accenture (US) coming in at #4. Among those competitors, it is the most valued company behind Accenture (US).
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Deloitte (US) |  Accenture (US) |  PwC |  KPMG | |
| Global Ranking | #154 | #124 | #184 | #468 |
| NPS | 36 | 17 | 24 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $4.87B | $168.12B | $129.97M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Deloitte (US) NPS by Gender
Male customers rated Deloitte (US)'s NPS 5 points higher than Female customers.
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Male
33
Deloitte (US)'s NPS was rated 33 by Male customers on Comparably.
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58%
Promoters
17%
Passives
25%
Detractors
Female
28
Deloitte (US)'s NPS was rated 28 by Female customers on Comparably.
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52%
Promoters
24%
Passives
24%
Detractors
Deloitte (US) NPS by Ethnicity
Deloitte (US)'s NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Deloitte (US).
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 23 | Caucasian | 23 |
Hispanic or Latino 50 | Hispanic or Latino | 50 |
African American/Black -13 | African American/Black | -13 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Other 17 | Other | 17 |
Deloitte (US) NPS by Age
Deloitte (US)'s NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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Deloitte (US) NPS by Usage
Deloitte (US)'s NPS was rated the highest by customers who have used Deloitte (US)'s products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 21 | Less than 1 Year | 21 |
1 to 2 Years 35 | 1 to 2 Years | 35 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years 67 | Over 10 Years | 67 |
Deloitte (US) NPS vs. Competitors
Compared to its competitors, Deloitte (US)'s NPS is rated right above KPMG.
| COMPANY | NPS Score | |
|---|---|---|
| Deloitte (US) | 36 |
| KPMG | 31 |
| PwC | 24 |
| Accenture (US) | 17 |
 | Capco | 9 |
 | FTI Consulting | 0 |
 | Bain & Company | -9 |
 | Maximus | -14 |
 | Milliman | -35 |
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Deloitte (US) NPS vs Companies in Business and Consumer Services
In the Business and Consumer Services industry, Deloitte (US)'s NPS is rated right above USAA, and is preceded by Bloomberg.
| COMPANY | NPS Score | |
|---|---|---|
 | Visa | 39 |
 | Bloomberg | 37 |
| Deloitte (US) | 36 |
 | USAA | 28 |
 | FedEx | 28 |
| Accenture (US) | 17 |
 | Verizon | 15 |
 | T-Mobile | 14 |
 | Allstate | 7 |
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Deloitte (US) Customer Reviews
Out of the 11 Deloitte (US) customer reviews 8 were positive and 3 were constructive. Deloitte (US) customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Deloitte (US) Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Deloitte (US) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Deloitte (US) Customer Loyalty Score by Gender
Female customers rated Deloitte (US)'s Customer Loyalty score 1% higher than Male customers.
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Male
78%
Yes
Female
79%
Yes
Deloitte (US) Customer Loyalty Score by Ethnicity
Deloitte (US)'s Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
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65
out of 100
Caucasian
78
out of 100
Hispanic or Latino
78
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
55
out of 100
Other
Deloitte (US) Customer Loyalty Score by Age
Deloitte (US)'s Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 68% | 18-25 | 68% |
26-30 78% | 26-30 | 78% |
31-35 87% | 31-35 | 87% |
36-40 100% | 36-40 | 100% |
41-45 40% | 41-45 | 40% |
46-50 70% | 46-50 | 70% |
51-55 100% | 51-55 | 100% |
61-65 70% | 61-65 | 70% |
Deloitte (US) Customer Loyalty Score by Usage
Deloitte (US)'s Customer Loyalty score was rated the highest by customers who have used Deloitte (US)'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Deloitte (US) Customer Loyalty Score by Industry
Deloitte (US)'s Customer Loyalty score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
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Deloitte (US) Customer Loyalty vs. Competitors
Compared to its competitors, Deloitte (US)'s Customer Loyalty score is rated right above KPMG.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Deloitte (US) | 78% |
| KPMG | 76% |
| Accenture (US) | 70% |
| PwC | 68% |
| FTI Consulting | 68% |
| Bain & Company | 67% |
| Maximus | 64% |
| Capco | 61% |
| Milliman | 57% |
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Deloitte (US)'s Customer Loyalty score is rated right above Allstate, and is preceded by Verizon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| USAA | 92% |
| Visa | 87% |
| T-Mobile | 83% |
| Verizon | 83% |
| Deloitte (US) | 78% |
| Allstate | 78% |
| Bloomberg | 78% |
| FedEx | 75% |
| Accenture (US) | 70% |
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Deloitte (US) Product Quality
4/5
Deloitte (US) has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Deloitte (US) Product Information
Deloitte (US)’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Deloitte (US)'s product the highest. Reviewers from the Aerospace and Aviation industry rated Deloitte (US) the lowest at 3.1.
- Website
- http://www.deloitte.com
- Company Size
- 10,000+ Employees
Industry
Professional Services
Business Services
Quick Insights into Deloitte (US) Product Quality
Deloitte (US)'s Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Deloitte (US) Product Quality the Highest
Ranked Deloitte (US) Product Quality the Lowest
Deloitte (US) Product Quality Score by Gender
Female customers rated Deloitte (US)'s Product Quality score 0.1 stars higher than Male customers.
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Male
4.4/5
Female
4.5/5
Deloitte (US) Product Quality Score by Ethnicity
Deloitte (US)'s Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.7 | African American/Black | 4.7 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Other 3.8 | Other | 3.8 |
Deloitte (US) Product Quality Score by Age
Deloitte (US)'s Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
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| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.6 | 31-35 | 4.6 |
36-40 3.9 | 36-40 | 3.9 |
41-45 4.6 | 41-45 | 4.6 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3.8 | 51-55 | 3.8 |
61-65 5 | 61-65 | 5 |
Deloitte (US) Product Quality Score by Usage
Deloitte (US)'s Product Quality score was rated the highest by customers who have used Deloitte (US)'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Deloitte (US) Product Quality Score by Industry
Deloitte (US)'s Product Quality score was rated the highest by Consulting industry customers, and the lowest by Aerospace and Aviation industry customers.
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Deloitte (US) Product Quality vs. Competitors
Compared to its competitors, Deloitte (US)'s Product Quality score is rated right above KPMG, and is preceded by Bain & Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bain & Company | 4.1/5 |
| Deloitte (US) | 4/5 |
| KPMG | 4/5 |
| PwC | 3.8/5 |
| Accenture (US) | 3.7/5 |
| FTI Consulting | 3.5/5 |
| Capco | 3.4/5 |
| Maximus | 3.1/5 |
| Milliman | 2.7/5 |
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Deloitte (US)'s Product Quality score is rated right above FedEx, and is preceded by Bloomberg.
| COMPANY | Product Quality Score | |
|---|---|---|
| Visa | 4.2/5 |
| Bloomberg | 4.1/5 |
| Deloitte (US) | 4/5 |
| FedEx | 3.9/5 |
| USAA | 3.8/5 |
| Accenture (US) | 3.7/5 |
| Verizon | 3.7/5 |
| T-Mobile | 3.5/5 |
| Allstate | 3.2/5 |
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Deloitte (US) Pricing
Deloitte (US) ROI & Value For Money
4/5
Deloitte (US) has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Deloitte (US) Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Deloitte (US).
Quick Insights into Deloitte (US) ROI
Deloitte (US)'s ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used Deloitte (US)'s products/services for Less than 1 Year.
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Ranked Deloitte (US) ROI the Highest
Ranked Deloitte (US) ROI the Lowest
Deloitte (US) ROI Score by Gender
Female customers rated Deloitte (US)'s ROI score 0.3 stars higher than Male customers.
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Male
3.8/5
Female
4.1/5
Deloitte (US) ROI Score by Ethnicity
Deloitte (US)'s ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.6 | Other | 3.6 |
Deloitte (US) ROI Score by Age
Deloitte (US)'s ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.6 | 26-30 | 3.6 |
31-35 4 | 31-35 | 4 |
36-40 4 | 36-40 | 4 |
41-45 5 | 41-45 | 5 |
46-50 3.7 | 46-50 | 3.7 |
51-55 3.5 | 51-55 | 3.5 |
61-65 4.3 | 61-65 | 4.3 |
Deloitte (US) ROI Score by Usage
Deloitte (US)'s ROI score was rated the highest by customers who have used Deloitte (US)'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Deloitte (US) ROI Score by Industry
Deloitte (US)'s ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Banking and Financial Services industry customers.
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Deloitte (US) Pricing vs. Competitors
Compared to its competitors, Deloitte (US)'s ROI score is rated right above KPMG.
| COMPANY | Pricing Score | |
|---|---|---|
| Deloitte (US) | 4/5 |
| KPMG | 3.9/5 |
| Capco | 3.8/5 |
| Bain & Company | 3.8/5 |
| PwC | 3.8/5 |
| Accenture (US) | 3.5/5 |
| Maximus | 3.4/5 |
| FTI Consulting | 3/5 |
| Milliman | 2.8/5 |
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Deloitte (US)'s ROI score is rated right above Bloomberg, and is preceded by Visa.
| COMPANY | Pricing Score | |
|---|---|---|
| Visa | 4.1/5 |
| Deloitte (US) | 4/5 |
| Bloomberg | 3.8/5 |
| FedEx | 3.6/5 |
| USAA | 3.6/5 |
| Verizon | 3.5/5 |
| Accenture (US) | 3.5/5 |
| T-Mobile | 3.3/5 |
| Allstate | 3.1/5 |
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Deloitte (US) Customer Service
4.1/5
Deloitte (US) has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Deloitte (US)'s Customer Service
Address
1633 30 Rockefeller Plaza, New York City, NY 10112
Website
http://www.deloitte.com
Phone Number
+1 212 492 4000
Quick Insights into Deloitte (US) Customer Service
Deloitte (US)'s Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 51-55.
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Ranked Deloitte (US) Customer Service the Highest
Ranked Deloitte (US) Customer Service the Lowest
Deloitte (US) Customer Service Score by Gender
Female customers rated Deloitte (US)'s Customer Service score 0.2 stars higher than Male customers.
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Male
3.9/5
Female
4.1/5
Deloitte (US) Customer Service Score by Ethnicity
Deloitte (US)'s Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.7 | Other | 3.7 |
Deloitte (US) Customer Service Score by Age
Deloitte (US)'s Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.6 | 26-30 | 3.6 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.5 | 36-40 | 3.5 |
41-45 5 | 41-45 | 5 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3.1 | 51-55 | 3.1 |
61-65 4.3 | 61-65 | 4.3 |
Deloitte (US) Customer Service Score by Usage
Deloitte (US)'s Customer Service score was rated the highest by customers who have used Deloitte (US)'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Deloitte (US) Customer Service Score by Industry
Deloitte (US)'s Customer Service score was rated the highest by Consulting industry customers, and the lowest by Banking and Financial Services industry customers.
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Deloitte (US) Customer Service vs. Competitors
Compared to its competitors, Deloitte (US)'s Customer Service score is rated right above KPMG.
| COMPANY | Customer Service Score | |
|---|---|---|
| Deloitte (US) | 4.1/5 |
| KPMG | 4.1/5 |
| PwC | 3.9/5 |
| Bain & Company | 3.9/5 |
| Accenture (US) | 3.8/5 |
| Capco | 3.6/5 |
| Maximus | 3.4/5 |
| FTI Consulting | 3/5 |
| Milliman | 2.7/5 |
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Deloitte (US)'s Customer Service score is rated right above Bloomberg, and is preceded by Visa.
| COMPANY | Customer Service Score | |
|---|---|---|
| Visa | 4.1/5 |
| Deloitte (US) | 4.1/5 |
| Bloomberg | 3.9/5 |
| Accenture (US) | 3.8/5 |
| USAA | 3.7/5 |
| FedEx | 3.7/5 |
| Verizon | 3.6/5 |
| T-Mobile | 3.4/5 |
| Allstate | 3.2/5 |
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Deloitte (US) as an Employer
4.3/5
Deloitte (US) has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Deloitte (US) scored a 36 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Deloitte (US) would recommend the brand to a friend. ENPS measures how likely Deloitte (US) employees would recommend working at Deloitte (US) to a friend.
Net Promoter Score
36
NPS Score
| 58% | Promoters |
|---|---|
| 20% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 49% | Promoters |
|---|---|
| 25% | Passive |
| 26% | Detractors |
Global Ranking Snapshot
Deloitte (US) is ranked #154 in the Global Top 100 Brands. It ranks just behind Pizza Hut and just ahead of DoorDash.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
152 |  | Bank of America |  | Brian Moynihan | Banking and Financial Services |
153 |  | Pizza Hut |  | Arthur Starrs | Food and Beverages |
154 | | Deloitte (US) | | Joe Ucuzoglu | Business and Consumer Services |
155 |  | DoorDash |  | Tony Xu | Tech |
156 |  | Wynn Resorts |  | Matthew Maddox | Travel and Hospitality |
157 |  | Activision |  | Rob Kostich | Media and Entertainment |
158 |  | Harley-Davidson |  | Matthew Levatich | Automotive and Transportation |
Business and Consumer Services Ranking Snapshot
Deloitte (US) is ranked #12 in the Business and Consumer Services Industry. It ranks just behind Intuit and just ahead of DoorDash.
| RANK | COMPANY | Location | |
|---|---|---|---|
10 |  | Goldman Sachs | New York City, NY |
11 |  | Intuit | Mountain View, CA |
12 | | Deloitte (US) | New York City, NY |
13 | | DoorDash | San Francisco, CA |
14 |  | Chevron Corporation | San Ramon, CA |
15 |  | Xerox Corporation | Norwalk, CT |
16 |  | Caterpillar Inc. | Deerfield, IL |
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