100
NPS
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Digital Domain
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About Digital Domain's Brand
"Digital Domain is a business conglomerate that focuses on media entertainment, visual effects production, property investment and trading sectors."
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
4.7/5
Pricing
4.5/5
Customer Service
Digital Domain NPS
Digital Domain's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Digital Domain's customers would recommend using the product based on a scale of -100 to 100.
Digital Domain Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Digital Domain NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
May 2024 100 | May 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digital Domain Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Digital Domain users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digital Domain Product Quality
3.4/5
Digital Domain has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Domain's overall Product Quality score rated by its users and customers.
Digital Domain Product Information
Digital Domain’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.ddhl.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Gaming
Media
SaaS
Digital Domain Pricing
Digital Domain ROI & Value For Money
4.7/5
Digital Domain has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Digital Domain Customer Satisfaction (CSAT)
Digital Domain Customer Satisfaction (CSAT) Score
67 / 100
Digital Domain has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Digital Domain Customer Service
4.5/5
Digital Domain has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Digital Domain's Customer Service
Address
300 Rose Ave., Central, AZ 90291
Website
http://www.ddhl.com
Digital Domain as an Employer
2.6/5
Digital Domain has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Digital Domain scored a 100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Digital Domain would recommend the brand to a friend. ENPS measures how likely Digital Domain employees would recommend working at Digital Domain to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
