50
NPS
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Emenac Call Center Services
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About Emenac Call Center Services' Brand
Emenac Call Center Services has been providing both outbound and inbound amenities to a large number of businesses across the world.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Emenac Call Center Services NPS
Emenac Call Center Services's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Emenac Call Center Services's customers would recommend using the product based on a scale of -100 to 100.
Emenac Call Center Services Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Emenac Call Center Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Dec 2022 50 | Dec 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Emenac Call Center Services Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Emenac Call Center Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Emenac Call Center Services Product Quality
5/5
Emenac Call Center Services has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Emenac Call Center Services' overall Product Quality score rated by its users and customers.
Emenac Call Center Services Product Information
Emenac Call Center Services’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Business Services
Emenac Call Center Services Pricing
Emenac Call Center Services ROI & Value For Money
4.2/5
Emenac Call Center Services has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Emenac Call Center Services' overall ROI score rated by its users and customers.
Emenac Call Center Services Customer Satisfaction (CSAT)
Emenac Call Center Services Customer Satisfaction (CSAT) Score
100 / 100
Emenac Call Center Services has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Emenac Call Center Services Customer Service
4.2/5
Emenac Call Center Services has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Emenac Call Center Services' overall Customer Service score rated by its users and customers.
About Emenac Call Center Services's Customer Service
Address
19C Trolley Sq ,DE, Wilmington, DE 19806-3355
Website
http://www.ecallcenterservices.com
Phone Number
888 909 2207
Emenac Call Center Services's Social Links
Emenac Call Center Services as an Employer
4.6/5
Emenac Call Center Services has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of Emenac Call Center Services
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Emenac Call Center Services scored a 50 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Emenac Call Center Services would recommend the brand to a friend. ENPS measures how likely Emenac Call Center Services employees would recommend working at Emenac Call Center Services to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
