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Ernst & Young (EY) is
Ranked
#32
in
Business and Consumer Services Brands
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Ernst & Young (EY) is ranked #32 in Business and Consumer Services Brands

About Ernst & Young (EY) Brand

EY is a global leader in Assurance, Tax, Transaction and Advisory services. Ernst & Young (EY)’s brand is ranked #273 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Ernst & Young (EY). When compared to other organizations within the Business and Consumer Services industry, Ernst & Young (EY) is ranked #32. Among its major competitors, Ernst & Young (EY) is ranked in 3rd place for NPS while Deloitte (US) is 1st, and KPMG is 2nd.

Brand at a Glance

78%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Ernst & Young (EY) CMO

Ernst & Young (EY) Ranking

Ernst & Young (EY) NPS

Ernst & Young (EY)'s Net Promoter Score (NPS) is a 27 with 55% Promoters, 17% Passives, and 28% Detractors. Net Promoter Score tracks whether Ernst & Young (EY)'s customers would recommend using the product based on a scale of -100 to 100.

Ernst & Young (EY) Overall NPS

27
NPS
55%Promoters
17%Passives
28%Detractors
Ernst & Young (EY) Overall NPS

Ernst & Young (EY) NPS Trend

-100
-50
0
50
100
Jun 2021
26
Jun 202126
Jul 2021
23
Jul 202123
Aug 2021
25
Aug 202125
Sep 2021
26
Sep 202126
Oct 2021
25
Oct 202125
Nov 2021
25
Nov 202125
Dec 2021
25
Dec 202125
Jan 2022
26
Jan 202226
Feb 2022
26
Feb 202226
Mar 2022
28
Mar 202228
Apr 2022
28
Apr 202228
May 2022
28
May 202228

How Other Brands Compare

Ernst & Young (EY) is ranked second for NPS among its competitors. Deloitte (US) and PwC come in first and third, with Accenture (US) coming in at #4.

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Ernst & Young (EY) Logo
Ernst & Young (EY)
Accenture (US) Logo
Accenture (US)
Deloitte (US) Logo
Deloitte (US)
PwC's Logo
PwC
Global Ranking#273#124#154#184
NPS27173624
Social Sentiment Calculated by analyzing social media and other online mentions--NeutralNeutral
Valuation Updated every 24 hours for public companies-$168.12B$4.87B$129.97M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Ernst & Young (EY) NPS by Gender

Male customers rated Ernst & Young (EY)'s NPS 28 points higher than Female customers.

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Male

39

Ernst & Young (EY)'s NPS was rated 39 by Male customers on Comparably.

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63%
Promoters
13%
Passives
24%
Detractors

Female

11

Ernst & Young (EY)'s NPS was rated 11 by Female customers on Comparably.

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46%
Promoters
19%
Passives
35%
Detractors

Ernst & Young (EY) NPS by Ethnicity

Ernst & Young (EY)'s NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Ernst & Young (EY).
-100
-50
0
50
100
Caucasian
28
Caucasian28
African American/Black
-34
African American/Black-34
Asian or Pacific Islander
66
Asian or Pacific Islander66
Other
11
Other11

Ernst & Young (EY) NPS by Age

Ernst & Young (EY)'s NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Ernst & Young (EY).
0
20
40
60
80
100
Promoters
52%
Passives
22%
Detractors
26%
18-2552%22%26%
Promoters
77%
Passives
0%
Detractors
23%
26-3077%0%23%
Promoters
50%
Passives
0%
Detractors
50%
31-3550%0%50%
Promoters
36%
Passives
19%
Detractors
45%
36-4036%19%45%
Promoters
50%
Passives
33%
Detractors
17%
41-4550%33%17%
Promoters
33%
Passives
34%
Detractors
33%
46-5033%34%33%
Promoters
71%
Passives
0%
Detractors
29%
56-6071%0%29%

Ernst & Young (EY) NPS by Usage

Ernst & Young (EY)'s NPS was rated the highest by customers who have used Ernst & Young (EY)'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Ernst & Young (EY).
-100
-50
0
50
100
Less than 1 Year
12
Less than 1 Year12
1 to 2 Years
41
1 to 2 Years41
2 to 5 Years
16
2 to 5 Years16
5 to 10 Years
67
5 to 10 Years67
Over 10 Years
42
Over 10 Years42

Ernst & Young (EY) NPS vs. Competitors

Compared to its competitors, Ernst & Young (EY)'s NPS is rated right above PwC, and is preceded by KPMG.

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Ernst & Young (EY) Logo
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Ernst & Young (EY) NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Ernst & Young (EY)'s NPS is rated right above Accenture (US), and is preceded by FedEx.

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Ernst & Young (EY) Logo
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Visa's Logo
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Accenture (US) Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo

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Ernst & Young (EY) Customer Reviews

Out of the 13 Ernst & Young (EY) customer reviews 12 were positive and 1 was constructive. Ernst & Young (EY) customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
Communication, keeping to timelines, Process mapping
Review from Female / Caucasian / 36-40Posted 11 days ago
What do you value most about this brand?
Service delivery is most important
Review from Male / Asian or Pacific Islander / 46-50Posted 24 days ago
What do you value most about this brand?
great company to deal with
Review from Male / Caucasian / 56-60
What do you value most about this brand?
Quality of service and products
Review from Female / Asian or Pacific Islander / 31-35
What do you value most about this brand?
The quality of the employees
Review from Male / Caucasian / 56-60

Ernst & Young (EY) Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Ernst & Young (EY) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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78
78%
22
22%
Ernst & Young (EY) Customer Loyalty

Ernst & Young (EY) Customer Loyalty Score by Gender

Male customers rated Ernst & Young (EY)'s Customer Loyalty score 2% higher than Female customers.

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Male
81%
Yes
Female
79%
Yes

Ernst & Young (EY) Customer Loyalty Score by Ethnicity

Ernst & Young (EY)'s Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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74
out of 100
Caucasian
100
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
78
out of 100
Other

Ernst & Young (EY) Customer Loyalty Score by Age

Ernst & Young (EY)'s Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.

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0
20%
40%
60%
80%
100%
18-25
77%
18-2577%
26-30
78%
26-3078%
31-35
85%
31-3585%
36-40
59%
36-4059%
41-45
70%
41-4570%
46-50
70%
46-5070%
56-60
100%
56-60100%

Ernst & Young (EY) Customer Loyalty Score by Usage

Ernst & Young (EY)'s Customer Loyalty score was rated the highest by customers who have used Ernst & Young (EY)'s products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
74%
1 to 2 Years
78%
2 to 5 Years
93%
5 to 10 Years
64%
Over 10 Years
87%

Ernst & Young (EY) Customer Loyalty Score by Industry

Ernst & Young (EY)'s Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Consulting industry customers.

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Tech
76%
Accounting
82%
Aerospace and Aviation
78%
Architecture and Planning
100%
Banking and Financial Services
82%
Business and Consumer Services
100%
Consulting
40%

Ernst & Young (EY) Customer Loyalty vs. Competitors

Compared to its competitors, Ernst & Young (EY)'s Customer Loyalty score is rated right above KPMG, and is preceded by Deloitte (US).

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Ernst & Young (EY)'s Customer Loyalty score is rated right above Allstate, and is preceded by Verizon.

COMPANYCustomer Loyalty Score
USAA92%
Visa87%
T-Mobile83%
Verizon83%
Ernst & Young (EY)78%
Allstate78%
Bloomberg78%
FedEx75%
Accenture (US)70%

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Ernst & Young (EY) Product Quality

4/5

Ernst & Young (EY) has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Ernst & Young (EY) Product Information

Ernst & Young (EY)’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Ernst & Young (EY)'s product the highest. Reviewers from the Consulting industry rated Ernst & Young (EY) the lowest at 2.3.

Website
http://www.ey.com
Company Size
10,000+ Employees

Industry

Professional Services

Quick Insights into Ernst & Young (EY) Product Quality

Ernst & Young (EY)'s Product Quality score was rated highest by customers who have used Ernst & Young (EY)'s products/services for 5 to 10 Years, and rated lowest by customers from the Consulting industry.

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Ranked Ernst & Young (EY) Product Quality the Highest

5 to 10 Years
4.8
56-60
4.8
Business and Consumer Services
4.7

Ranked Ernst & Young (EY) Product Quality the Lowest

Female
3.6
41-45
3.4
Consulting
2.3

Ernst & Young (EY) Product Quality Score by Gender

Male customers rated Ernst & Young (EY)'s Product Quality score 0.4 stars higher than Female customers.

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Male

4/5

Female

3.6/5

Ernst & Young (EY) Product Quality Score by Ethnicity

Ernst & Young (EY)'s Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ernst & Young (EY).
0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
African American/Black
4.6
African American/Black4.6
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
4
Other4

Ernst & Young (EY) Product Quality Score by Age

Ernst & Young (EY)'s Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
4
18-254
26-30
4
26-304
31-35
3.5
31-353.5
36-40
3.4
36-403.4
41-45
3.4
41-453.4
46-50
3.8
46-503.8
56-60
4.8
56-604.8

Ernst & Young (EY) Product Quality Score by Usage

Ernst & Young (EY)'s Product Quality score was rated the highest by customers who have used Ernst & Young (EY)'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.7
1 to 2 Years
4.2
2 to 5 Years
4
5 to 10 Years
4.8
Over 10 Years
4

Ernst & Young (EY) Product Quality Score by Industry

Ernst & Young (EY)'s Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consulting industry customers.

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Tech
3.6
Accounting
4.3
Aerospace and Aviation
4.4
Architecture and Planning
3.8
Banking and Financial Services
4.3
Business and Consumer Services
4.7
Consulting
2.3

Ernst & Young (EY) Product Quality vs. Competitors

Compared to its competitors, Ernst & Young (EY)'s Product Quality score is rated right above KPMG, and is preceded by Deloitte (US).

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Ernst & Young (EY)'s Product Quality score is rated right above FedEx, and is preceded by Bloomberg.

COMPANYProduct Quality Score
Visa4.2/5
Bloomberg4.1/5
Ernst & Young (EY)4/5
FedEx3.9/5
USAA3.8/5
Accenture (US)3.7/5
Verizon3.7/5
T-Mobile3.5/5
Allstate3.2/5

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Bloomberg's Logo
FedEx's Logo
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Allstate's Logo

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Ernst & Young (EY) Pricing

Ernst & Young (EY) ROI & Value For Money

3.8/5

Ernst & Young (EY) has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Ernst & Young (EY) Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Consulting industry think that they had the lowest ROI from Ernst & Young (EY).

Quick Insights into Ernst & Young (EY) ROI

Ernst & Young (EY)'s ROI score was rated highest by customers who have used Ernst & Young (EY)'s products/services for 5 to 10 Years, and rated lowest by customers from the Consulting industry.

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Ranked Ernst & Young (EY) ROI the Highest

5 to 10 Years
4.6
26-30
4.1
Accounting
4.1

Ranked Ernst & Young (EY) ROI the Lowest

African American/Black
3.1
31-35
2.6
Consulting
2.5

Ernst & Young (EY) ROI Score by Gender

Male customers rated Ernst & Young (EY)'s ROI score 0.6 stars higher than Female customers.

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Male

3.9/5

Female

3.3/5

Ernst & Young (EY) ROI Score by Ethnicity

Ernst & Young (EY)'s ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
3.4
Caucasian3.4
African American/Black
3.1
African American/Black3.1
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
3.7
Other3.7

Ernst & Young (EY) ROI Score by Age

Ernst & Young (EY)'s ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
18-25
3.7
18-253.7
26-30
4.1
26-304.1
31-35
2.6
31-352.6
36-40
3.5
36-403.5
41-45
3.6
41-453.6
46-50
3.3
46-503.3
56-60
3.8
56-603.8

Ernst & Young (EY) ROI Score by Usage

Ernst & Young (EY)'s ROI score was rated the highest by customers who have used Ernst & Young (EY)'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.6
1 to 2 Years
3.6
2 to 5 Years
3.6
5 to 10 Years
4.6
Over 10 Years
3.8

Ernst & Young (EY) ROI Score by Industry

Ernst & Young (EY)'s ROI score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.

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Tech
3.3
Accounting
4.1
Aerospace and Aviation
3.6
Architecture and Planning
3.5
Banking and Financial Services
4.1
Business and Consumer Services
4
Consulting
2.5

Ernst & Young (EY) Pricing vs. Competitors

Compared to its competitors, Ernst & Young (EY)'s ROI score is rated right above PwC, and is preceded by KPMG.

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Ernst & Young (EY)'s ROI score is rated right above Bloomberg, and is preceded by Visa.

COMPANYPricing Score
Visa4.1/5
Ernst & Young (EY)3.8/5
Bloomberg3.8/5
FedEx3.6/5
USAA3.6/5
Verizon3.5/5
Accenture (US)3.5/5
T-Mobile3.3/5
Allstate3.1/5

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FedEx's Logo
USAA's Logo
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Ernst & Young (EY) Customer Service

4/5

Ernst & Young (EY) has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Ernst & Young (EY)'s Customer Service

Address

6 More London Place, London SE1 United Kingdom


Website

http://www.ey.com


Phone Number

www.ey.com/en_gl/location

Ernst & Young (EY)'s Social Links

Quick Insights into Ernst & Young (EY) Customer Service

Ernst & Young (EY)'s Customer Service score was rated highest by customers who have used Ernst & Young (EY)'s products/services for 5 to 10 Years, and rated lowest by customers from the Consulting industry.

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Ranked Ernst & Young (EY) Customer Service the Highest

5 to 10 Years
4.7
Business and Consumer Services
4.5
56-60
4.4

Ranked Ernst & Young (EY) Customer Service the Lowest

36-40
3.2
African American/Black
3.1
Consulting
2.1

Ernst & Young (EY) Customer Service Score by Gender

Male customers rated Ernst & Young (EY)'s Customer Service score 0.3 stars higher than Female customers.

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Male

3.9/5

Female

3.6/5

Ernst & Young (EY) Customer Service Score by Ethnicity

Ernst & Young (EY)'s Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
3.7
Caucasian3.7
African American/Black
3.1
African American/Black3.1
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Other
3.8
Other3.8

Ernst & Young (EY) Customer Service Score by Age

Ernst & Young (EY)'s Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
4.1
26-304.1
31-35
3.3
31-353.3
36-40
3.2
36-403.2
41-45
3.8
41-453.8
46-50
3.6
46-503.6
56-60
4.4
56-604.4

Ernst & Young (EY) Customer Service Score by Usage

Ernst & Young (EY)'s Customer Service score was rated the highest by customers who have used Ernst & Young (EY)'s products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
3.8
1 to 2 Years
3.9
2 to 5 Years
3.7
5 to 10 Years
4.7
Over 10 Years
4

Ernst & Young (EY) Customer Service Score by Industry

Ernst & Young (EY)'s Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consulting industry customers.

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Tech
3.6
Accounting
4.1
Aerospace and Aviation
4.4
Architecture and Planning
4.3
Banking and Financial Services
4
Business and Consumer Services
4.5
Consulting
2.1

Ernst & Young (EY) Customer Service vs. Competitors

Compared to its competitors, Ernst & Young (EY)'s Customer Service score is rated right above Grant Thornton LLP, and is preceded by KPMG.

COMPANYCustomer Service Score
Deloitte (US)4.1/5
KPMG4.1/5
Ernst & Young (EY)4/5
Grant Thornton LLP4/5
PwC3.9/5
McKinsey & Company3.8/5
Accenture (US)3.8/5
Maximus3.4/5

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Deloitte (US) Logo
KPMG's Logo
Grant Thornton LLP's Logo
PwC's Logo
McKinsey & Company's Logo
Accenture (US) Logo
Maximus' Logo

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Ernst & Young (EY)'s Customer Service score is rated right above Bloomberg, and is preceded by Visa.

COMPANYCustomer Service Score
Visa4.1/5
Ernst & Young (EY)4/5
Bloomberg3.9/5
Accenture (US)3.8/5
USAA3.7/5
FedEx3.7/5
Verizon3.6/5
T-Mobile3.4/5
Allstate3.2/5

Unlock Ernst & Young (EY) Customer Service vs. Companies in Business and Consumer Services Data

Ernst & Young (EY) Logo
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Visa's Logo
Bloomberg's Logo
Accenture (US) Logo
USAA's Logo
FedEx's Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo

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Ernst & Young (EY) as an Employer

4.4/5

Ernst & Young (EY) has a 4.4/5 stars for its overall company culture rated by their employees

  Ernst & Young (EY) CEO
top
10%
CEO of Ernst & Young (EY)

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Ernst & Young (EY) scored a 27 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Ernst & Young (EY) would recommend the brand to a friend. ENPS measures how likely Ernst & Young (EY) employees would recommend working at Ernst & Young (EY) to a friend.

Net Promoter Score

27
NPS Score
55%Promoters
17%Passive
28%Detractors

Employee Net Promoter Score

13
eNPS Score
42%Promoters
29%Passive
29%Detractors

Global Ranking Snapshot

Ernst & Young (EY) is ranked #273 in the Global Top 100 Brands. It ranks just behind Ericsson and just ahead of Qualtrics.

RANKCOMPANYCEOINDUSTRY
271
Palantir Technologies  Palantir Technologies CEO
Alex Karp
Tech
272
Ericsson  Ericsson CEO
Borje Ekholm
Business and Consumer Services
273
Ernst & Young (EY)  Ernst & Young (EY) CEO
Carmine Di Sibio
Business and Consumer Services
274
Qualtrics  Qualtrics CEO
Zig Serafin
Tech
275
Fortinet  Fortinet CEO
Ken Xie
Tech
276
Sprout Social  Sprout Social CEO
Justyn Howard
Tech
277
Hot Topic  Hot Topic CEO
Steve Vranes
Retail

Business and Consumer Services Ranking Snapshot

Ernst & Young (EY) is ranked #32 in the Business and Consumer Services Industry. It ranks just behind Ericsson and just ahead of Qualtrics.

RANKCOMPANYLocation
30
NetApp
Sunnyvale, CA
31
Ericsson
Plano, TX
32
Ernst & Young (EY)
London
33
Qualtrics
Provo, UT
34
Yelp
San Francisco, CA
35
Nielsen
New York City, NY
36
Box
Redwood City, CA