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HCA Healthcare is
Ranked
#85
in
Health and Wellness Brands
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HCA Healthcare
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HCA Healthcare is ranked #85 in Health and Wellness Brands

About HCA Healthcare's Brand

HCA Healthcare is one of the nation's leading providers of healthcare services, comprising 184 hospitals and approximately 2,000 sites of care, including surgery centers, freestanding ERs, urgent care centers, and physician clinics, in 21 states and the United Kingdom. With more than 280,000 colleagues driven by one purpose—to give patients healthier tomorrows—we are excited about the future of medicine and believe we are uniquely positioned to play a leading role in the transformation of clinical care. HCA Healthcare’s brand is ranked #910 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of HCA Healthcare. When compared to other organizations within the Health and Wellness industry, HCA Healthcare is ranked #85. Among its major competitors, HCA Healthcare is ranked in 6th place for NPS while UT Southwestern Medical Center is 1st, and Texas Health Resources is 2nd.

Brand at a Glance

75%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service

HCA Healthcare Ranking

HCA Healthcare NPS

HCA Healthcare's Net Promoter Score (NPS) is a 14 with 46% Promoters, 22% Passives, and 32% Detractors. Net Promoter Score tracks whether HCA Healthcare's customers would recommend using the product based on a scale of -100 to 100.

HCA Healthcare Overall NPS

14
NPS
46%Promoters
22%Passives
32%Detractors
HCA Healthcare Overall NPS

HCA Healthcare NPS Trend

-100
-50
0
50
100
Jun 2021
49
Jun 202149
Jul 2021
49
Jul 202149
Aug 2021
43
Aug 202143
Sep 2021
41
Sep 202141
Oct 2021
39
Oct 202139
Nov 2021
36
Nov 202136
Dec 2021
34
Dec 202134
Jan 2022
27
Jan 202227
Feb 2022
21
Feb 202221
Mar 2022
15
Mar 202215
Apr 2022
15
Apr 202215
May 2022
14
May 202214

How Other Brands Compare

HCA Healthcare is ranked third for NPS among its competitors. Texas Health Resources and Encompass Health come in first and second, with DaVita coming in at #4.

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HCA Healthcare's Logo
HCA Healthcare
DaVita's Logo
DaVita
Texas Health Resources' Logo
Texas Health Resources
Encompass Health's Logo
Encompass Health
Global Ranking#910#661#822#-
NPS1414440
Social Sentiment Calculated by analyzing social media and other online mentions-NeutralNeutralPositive
Valuation Updated every 24 hours for public companies-$11.17B$1.75B$8.01B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

HCA Healthcare NPS by Gender

Female customers rated HCA Healthcare's NPS 55 points higher than Male customers.

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Male

-45

HCA Healthcare's NPS was rated -45 by Male customers on Comparably.

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11%
Promoters
33%
Passives
56%
Detractors

Female

10

HCA Healthcare's NPS was rated 10 by Female customers on Comparably.

Sign Up to learn about HCA Healthcare's NPS Score rated by Female customers on Comparably.
30%
Promoters
50%
Passives
20%
Detractors

HCA Healthcare NPS by Ethnicity

HCA Healthcare's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

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-100
-50
0
50
100
Caucasian
0
Caucasian0
African American/Black
0
African American/Black0
Other
-33
Other-33

HCA Healthcare NPS by Age

HCA Healthcare's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of HCA Healthcare.
0
20
40
60
80
100
Promoters
50%
Passives
33%
Detractors
17%
26-3050%33%17%
Promoters
33%
Passives
34%
Detractors
33%
31-3533%34%33%
Promoters
0%
Passives
33%
Detractors
67%
41-450%33%67%
Promoters
33%
Passives
67%
Detractors
0%
46-5033%67%0%
Promoters
33%
Passives
0%
Detractors
67%
51-5533%0%67%

HCA Healthcare NPS by Usage

HCA Healthcare's NPS was rated the highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
-27
Less than 1 Year-27
1 to 2 Years
0
1 to 2 Years0
2 to 5 Years
67
2 to 5 Years67
5 to 10 Years
50
5 to 10 Years50
Over 10 Years
-67
Over 10 Years-67

HCA Healthcare NPS vs. Competitors

Compared to its competitors, HCA Healthcare's NPS is rated right above DaVita, and is preceded by Tenet.

Unlock HCA Healthcare NPS vs. Competitors Data

HCA Healthcare's Logo
VS
UT Southwestern Medical Center's Logo
Texas Health Resources' Logo
Encompass Health's Logo
HOUSTON METHODIST's Logo
Tenet's Logo
DaVita's Logo
VCA's Logo

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HCA Healthcare NPS vs Companies in Health and Wellness

In the Health and Wellness industry, HCA Healthcare's NPS is rated right above WW (formally Weight Watchers), and is preceded by Philips.

Unlock HCA Healthcare NPS vs. Companies in Health and Wellness Data

HCA Healthcare's Logo
VS
Peloton's Logo
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
WW (formally Weight Watchers) Logo
CVS Health's Logo

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HCA Healthcare Customer Reviews

Out of the 6 HCA Healthcare customer reviews 3 were positive and 3 were constructive. HCA Healthcare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Receptionist is loud rude refuses to help gets upset at me that I call back due to her incorrect transfer if my ca
Review from Non-Binary / Other / 51-55
What do you value most about this brand?
I do not have anything else to contribute
Review from Nashville, TN / Female / African American/Black / 46-50
What do you value most about this brand?
that they are a good company
Review from Nashville, TN / Female / Asian or Pacific Islander / 41-45
What can this brand most improve?
they can improve service thanks
Review from Nashville, TN / Male / Caucasian / 56-60
What can this brand most improve?
The receptionist yells argumentative refuses to help. She is horrible. I will include her name in my lawsuit
Review from Nashville, TN / Non-Binary / Other / 51-55

HCA Healthcare Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of HCA Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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75
75%
25
25%
HCA Healthcare Customer Loyalty

HCA Healthcare Customer Loyalty Score by Gender

Female customers rated HCA Healthcare's Customer Loyalty score 3% higher than Male customers.

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Male
70%
Yes
Female
73%
Yes

HCA Healthcare Customer Loyalty Score by Ethnicity

HCA Healthcare's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

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74
out of 100
Caucasian
100
out of 100
African American/Black
55
out of 100
Other

HCA Healthcare Customer Loyalty Score by Age

HCA Healthcare's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

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0
20%
40%
60%
80%
100%
26-30
85%
26-3085%
31-35
100%
31-35100%
41-45
70%
41-4570%
46-50
70%
46-5070%
51-55
40%
51-5540%

HCA Healthcare Customer Loyalty Score by Usage

HCA Healthcare's Customer Loyalty score was rated the highest by customers who have used HCA Healthcare's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
59%
1 to 2 Years
55%
2 to 5 Years
85%
5 to 10 Years
100%
Over 10 Years
100%

HCA Healthcare Customer Loyalty Score by Industry

HCA Healthcare's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
78%
Accounting
89%
Healthcare, Hospitals and Medicine
74%

HCA Healthcare Customer Loyalty vs. Competitors

Compared to its competitors, HCA Healthcare's Customer Loyalty score is rated right above VCA, and is preceded by HOUSTON METHODIST.

Unlock HCA Healthcare Customer Loyalty vs. Competitors Data

HCA Healthcare's Logo
VS
Encompass Health's Logo
UT Southwestern Medical Center's Logo
HOUSTON METHODIST's Logo
VCA's Logo
DaVita's Logo
Tenet's Logo
Texas Health Resources' Logo

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, HCA Healthcare's Customer Loyalty score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

Unlock HCA Healthcare Customer Loyalty vs. Companies in Health and Wellness Data

HCA Healthcare's Logo
VS
Peloton's Logo
Colgate Palmolive's Logo
Headspace's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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HCA Healthcare Product Quality

3.9/5

HCA Healthcare has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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HCA Healthcare Product Information

HCA Healthcare’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated HCA Healthcare's product the highest. Reviewers from the Tech industry rated HCA Healthcare the lowest at 3.7.

Website
https://hcahealthcare.com/
Company Size
10,000+ Employees

Industry

Healthcare, Hospitals and Medicine

Quick Insights into HCA Healthcare Product Quality

HCA Healthcare's Product Quality score was rated highest by customers who have used HCA Healthcare's products/services for 5 to 10 Years, and rated lowest by customers ages 51-55.

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Ranked HCA Healthcare Product Quality the Highest

5 to 10 Years
4.7
46-50
4
Accounting
4

Ranked HCA Healthcare Product Quality the Lowest

Over 10 Years
3
Other
2.6
51-55
2

HCA Healthcare Product Quality Score by Gender

Male customers rated HCA Healthcare's Product Quality score 0.1 stars higher than Female customers.

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Male

3.6/5

Female

3.5/5

HCA Healthcare Product Quality Score by Ethnicity

HCA Healthcare's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
African American/Black
3.4
African American/Black3.4
Other
2.6
Other2.6

HCA Healthcare Product Quality Score by Age

HCA Healthcare's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

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0
1
2
3
4
5
26-30
3.6
26-303.6
31-35
3.8
31-353.8
41-45
3.5
41-453.5
46-50
4
46-504
51-55
2
51-552

HCA Healthcare Product Quality Score by Usage

HCA Healthcare's Product Quality score was rated the highest by customers who have used HCA Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.3
1 to 2 Years
3
2 to 5 Years
4.6
5 to 10 Years
4.7
Over 10 Years
3

HCA Healthcare Product Quality Score by Industry

HCA Healthcare's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech
3.7
Accounting
4
Healthcare, Hospitals and Medicine
3.8

HCA Healthcare Product Quality vs. Competitors

Compared to its competitors, HCA Healthcare's Product Quality score is rated right above HOUSTON METHODIST, and is preceded by Texas Health Resources.

Unlock HCA Healthcare Product Quality vs. Competitors Data

HCA Healthcare's Logo
VS
UT Southwestern Medical Center's Logo
Encompass Health's Logo
Texas Health Resources' Logo
HOUSTON METHODIST's Logo
DaVita's Logo
Tenet's Logo
VCA's Logo

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, HCA Healthcare's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.

Unlock HCA Healthcare Product Quality vs. Companies in Health and Wellness Data

HCA Healthcare's Logo
VS
Peloton's Logo
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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HCA Healthcare Pricing

HCA Healthcare ROI & Value For Money

3.7/5

HCA Healthcare has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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HCA Healthcare Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Accounting industry think that they had the lowest ROI from HCA Healthcare.

Quick Insights into HCA Healthcare ROI

HCA Healthcare's ROI score was rated highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.

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Ranked HCA Healthcare ROI the Highest

2 to 5 Years
4.4
46-50
4
Healthcare, Hospitals and Medicine
4

Ranked HCA Healthcare ROI the Lowest

Other
2.9
Over 10 Years
2.6
51-55
1.5

HCA Healthcare ROI Score by Gender

Female customers rated HCA Healthcare's ROI score 0.7 stars higher than Male customers.

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Male

2.9/5

Female

3.6/5

HCA Healthcare ROI Score by Ethnicity

HCA Healthcare's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.2
Caucasian3.2
African American/Black
3.1
African American/Black3.1
Other
2.9
Other2.9

HCA Healthcare ROI Score by Age

HCA Healthcare's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

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0
1
2
3
4
5
26-30
3.6
26-303.6
31-35
3.6
31-353.6
41-45
2.8
41-452.8
46-50
4
46-504
51-55
1.5
51-551.5

HCA Healthcare ROI Score by Usage

HCA Healthcare's ROI score was rated the highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.1
1 to 2 Years
2.7
2 to 5 Years
4.4
5 to 10 Years
3.6
Over 10 Years
2.6

HCA Healthcare ROI Score by Industry

HCA Healthcare's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.

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Tech
3.9
Accounting
3.2
Healthcare, Hospitals and Medicine
4

HCA Healthcare Pricing vs. Competitors

Compared to its competitors, HCA Healthcare's ROI score is rated right above HOUSTON METHODIST, and is preceded by Texas Health Resources.

Unlock HCA Healthcare ROI vs. Competitors Data

HCA Healthcare's Logo
VS
UT Southwestern Medical Center's Logo
Encompass Health's Logo
Texas Health Resources' Logo
HOUSTON METHODIST's Logo
Tenet's Logo
DaVita's Logo
VCA's Logo

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, HCA Healthcare's ROI score is rated right above CVS Health, and is preceded by Philips.

Unlock HCA Healthcare ROI vs. Companies in Health and Wellness Data

HCA Healthcare's Logo
VS
Peloton's Logo
Headspace's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Glossier's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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HCA Healthcare Customer Service

3.7/5

HCA Healthcare has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About HCA Healthcare's Customer Service

Address

One Park Plaza, Nashville, TN 37203


Website

https://hcahealthcare.com/

Quick Insights into HCA Healthcare Customer Service

HCA Healthcare's Customer Service score was rated highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.

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Ranked HCA Healthcare Customer Service the Highest

2 to 5 Years
4.6
46-50
4.1
Healthcare, Hospitals and Medicine
4.1

Ranked HCA Healthcare Customer Service the Lowest

Other
2.9
Over 10 Years
2.5
51-55
1.5

HCA Healthcare Customer Service Score by Gender

Female customers rated HCA Healthcare's Customer Service score 0.4 stars higher than Male customers.

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Male

3.1/5

Female

3.5/5

HCA Healthcare Customer Service Score by Ethnicity

HCA Healthcare's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.2
Caucasian3.2
African American/Black
3.2
African American/Black3.2
Other
2.9
Other2.9

HCA Healthcare Customer Service Score by Age

HCA Healthcare's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

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0
1
2
3
4
5
26-30
3.9
26-303.9
31-35
3.6
31-353.6
41-45
2.8
41-452.8
46-50
4.1
46-504.1
51-55
1.5
51-551.5

HCA Healthcare Customer Service Score by Usage

HCA Healthcare's Customer Service score was rated the highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.2
1 to 2 Years
2.6
2 to 5 Years
4.6
5 to 10 Years
3.7
Over 10 Years
2.5

HCA Healthcare Customer Service Score by Industry

HCA Healthcare's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.

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Tech
3.9
Accounting
3.5
Healthcare, Hospitals and Medicine
4.1

HCA Healthcare Customer Service vs. Competitors

Compared to its competitors, HCA Healthcare's Customer Service score is rated right above HOUSTON METHODIST, and is preceded by Texas Health Resources.

Unlock HCA Healthcare Customer Service vs. Competitors Data

HCA Healthcare's Logo
VS
UT Southwestern Medical Center's Logo
Encompass Health's Logo
Texas Health Resources' Logo
HOUSTON METHODIST's Logo
Tenet's Logo
DaVita's Logo
VCA's Logo

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, HCA Healthcare's Customer Service score is rated right above CVS Health, and is preceded by Philips.

Unlock HCA Healthcare Customer Service vs. Companies in Health and Wellness Data

HCA Healthcare's Logo
VS
Peloton's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Headspace's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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HCA Healthcare as an Employer

3.9/5

HCA Healthcare has a 3.9/5 stars for its overall company culture rated by their employees

  HCA Healthcare CEO
top
35%
CEO of HCA Healthcare

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

HCA Healthcare scored a 14 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of HCA Healthcare would recommend the brand to a friend. ENPS measures how likely HCA Healthcare employees would recommend working at HCA Healthcare to a friend.

Net Promoter Score

14
NPS Score
46%Promoters
22%Passive
32%Detractors

Employee Net Promoter Score

5
eNPS Score
43%Promoters
19%Passive
38%Detractors

Global Ranking Snapshot

HCA Healthcare is ranked #910 in the Global Top 100 Brands. It ranks just behind Novo Nordisk and just ahead of Kia America.

RANKCOMPANYCEOINDUSTRY
908
Books A Million  Books A Million CEO
Terrance Finley
Retail
909
Novo Nordisk  Novo Nordisk CEO
Lars Jorgensen
Health and Wellness
910
HCA Healthcare  HCA Healthcare CEO
Samuel N. Hazen
Health and Wellness
911
Kia America  Kia America CEO
SeungKyu (Sean) Yoon
Automotive and Transportation
912
E. & J. Gallo Winery  E. & J. Gallo Winery CEO
Joseph Gallo
Food and Beverages
913
Jumia  Jumia CEO
Jeremy Hodara
Retail
914
Drizly  Drizly CEO
Cory Rellas
Food and Beverages

Health and Wellness Ranking Snapshot

HCA Healthcare is ranked #85 in the Health and Wellness Industry. It ranks just behind Novo Nordisk and just ahead of Align Technology.

RANKCOMPANYLocation
83
Zoetis
Florham Park, NJ
84
Novo Nordisk
85
HCA Healthcare
Nashville, TN
86
Align Technology
San Jose, CA
87
Smith & Nephew
88
IQVIA
San Jose, CA
89
PatientPop
Santa Monica, CA