14
NPS
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Ranked
#85
Health and Wellness Brands
Brand Page
HCA Healthcare
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HCA Healthcare is ranked #85 in Health and Wellness Brands
HCA Healthcare is ranked #85 in Health and Wellness Brands
About HCA Healthcare's Brand
HCA Healthcare is one of the nation's leading providers of healthcare services, comprising 184 hospitals and approximately 2,000 sites of care, including surgery centers, freestanding ERs, urgent care centers, and physician clinics, in 21 states and the United Kingdom. With more than 280,000 colleagues driven by one purpose—to give patients healthier tomorrows—we are excited about the future of medicine and believe we are uniquely positioned to play a leading role in the transformation of clinical care. HCA Healthcare’s brand is ranked #910 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of HCA Healthcare. When compared to other organizations within the Health and Wellness industry, HCA Healthcare is ranked #85. Among its major competitors, HCA Healthcare is ranked in 6th place for NPS while UT Southwestern Medical Center is 1st, and Texas Health Resources is 2nd.
Brand at a Glance
75%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
HCA Healthcare Ranking
- #85 in Health and Wellness
- #3 / 4 of its competitors
HCA Healthcare NPS
HCA Healthcare's Net Promoter Score (NPS) is a 14 with 46% Promoters, 22% Passives, and 32% Detractors. Net Promoter Score tracks whether HCA Healthcare's customers would recommend using the product based on a scale of -100 to 100.
HCA Healthcare Overall NPS
| 46% | Promoters |
|---|---|
| 22% | Passives |
| 32% | Detractors |
HCA Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 49 | Jun 2021 | 49 |
Jul 2021 49 | Jul 2021 | 49 |
Aug 2021 43 | Aug 2021 | 43 |
Sep 2021 41 | Sep 2021 | 41 |
Oct 2021 39 | Oct 2021 | 39 |
Nov 2021 36 | Nov 2021 | 36 |
Dec 2021 34 | Dec 2021 | 34 |
Jan 2022 27 | Jan 2022 | 27 |
Feb 2022 21 | Feb 2022 | 21 |
Mar 2022 15 | Mar 2022 | 15 |
Apr 2022 15 | Apr 2022 | 15 |
May 2022 14 | May 2022 | 14 |
How Other Brands Compare
HCA Healthcare is ranked third for NPS among its competitors. Texas Health Resources and Encompass Health come in first and second, with DaVita coming in at #4.
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HCA Healthcare |  DaVita |  Texas Health Resources |  Encompass Health | |
| Global Ranking | #910 | #661 | #822 | #- |
| NPS | 14 | 1 | 44 | 40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Positive |
| Valuation Updated every 24 hours for public companies | - | $11.17B | $1.75B | $8.01B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HCA Healthcare NPS by Gender
Female customers rated HCA Healthcare's NPS 55 points higher than Male customers.
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Male
-45
HCA Healthcare's NPS was rated -45 by Male customers on Comparably.
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11%
Promoters
33%
Passives
56%
Detractors
Female
10
HCA Healthcare's NPS was rated 10 by Female customers on Comparably.
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30%
Promoters
50%
Passives
20%
Detractors
HCA Healthcare NPS by Ethnicity
HCA Healthcare's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 0 | African American/Black | 0 |
Other -33 | Other | -33 |
HCA Healthcare NPS by Age
HCA Healthcare's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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HCA Healthcare NPS by Usage
HCA Healthcare's NPS was rated the highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -27 | Less than 1 Year | -27 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years -67 | Over 10 Years | -67 |
HCA Healthcare NPS vs. Competitors
Compared to its competitors, HCA Healthcare's NPS is rated right above DaVita, and is preceded by Tenet.
| COMPANY | NPS Score | |
|---|---|---|
 | UT Southwestern Medical Center | 100 |
| Texas Health Resources | 44 |
| Encompass Health | 40 |
 | HOUSTON METHODIST | 19 |
 | Tenet | 18 |
| HCA Healthcare | 14 |
| DaVita | 1 |
 | VCA | -37 |
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HCA Healthcare NPS vs Companies in Health and Wellness
In the Health and Wellness industry, HCA Healthcare's NPS is rated right above WW (formally Weight Watchers), and is preceded by Philips.
| COMPANY | NPS Score | |
|---|---|---|
 | Peloton | 66 |
 | Headspace | 56 |
 | Glossier | 48 |
 | Colgate Palmolive | 46 |
 | Johnson & Johnson | 31 |
 | Philips | 28 |
| HCA Healthcare | 14 |
 | WW (formally Weight Watchers) | 13 |
 | CVS Health | 12 |
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HCA Healthcare Customer Reviews
Out of the 6 HCA Healthcare customer reviews 3 were positive and 3 were constructive. HCA Healthcare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
HCA Healthcare Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of HCA Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HCA Healthcare Customer Loyalty Score by Gender
Female customers rated HCA Healthcare's Customer Loyalty score 3% higher than Male customers.
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Male
70%
Yes
Female
73%
Yes
HCA Healthcare Customer Loyalty Score by Ethnicity
HCA Healthcare's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
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74
out of 100
Caucasian
100
out of 100
African American/Black
55
out of 100
Other
HCA Healthcare Customer Loyalty Score by Age
HCA Healthcare's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 85% | 26-30 | 85% |
31-35 100% | 31-35 | 100% |
41-45 70% | 41-45 | 70% |
46-50 70% | 46-50 | 70% |
51-55 40% | 51-55 | 40% |
HCA Healthcare Customer Loyalty Score by Usage
HCA Healthcare's Customer Loyalty score was rated the highest by customers who have used HCA Healthcare's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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HCA Healthcare Customer Loyalty Score by Industry
HCA Healthcare's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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HCA Healthcare Customer Loyalty vs. Competitors
Compared to its competitors, HCA Healthcare's Customer Loyalty score is rated right above VCA, and is preceded by HOUSTON METHODIST.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Encompass Health | 80% |
| UT Southwestern Medical Center | 79% |
| HOUSTON METHODIST | 75% |
| HCA Healthcare | 75% |
| VCA | 73% |
| DaVita | 69% |
| Tenet | 64% |
| Texas Health Resources | 58% |
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Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, HCA Healthcare's Customer Loyalty score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Peloton | 90% |
| Colgate Palmolive | 88% |
| Headspace | 82% |
| Glossier | 79% |
| Johnson & Johnson | 79% |
| Philips | 79% |
| CVS Health | 76% |
| HCA Healthcare | 75% |
| WW (formally Weight Watchers) | 74% |
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HCA Healthcare Product Quality
3.9/5
HCA Healthcare has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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HCA Healthcare Product Information
HCA Healthcare’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated HCA Healthcare's product the highest. Reviewers from the Tech industry rated HCA Healthcare the lowest at 3.7.
- Website
- https://hcahealthcare.com/
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into HCA Healthcare Product Quality
HCA Healthcare's Product Quality score was rated highest by customers who have used HCA Healthcare's products/services for 5 to 10 Years, and rated lowest by customers ages 51-55.
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Ranked HCA Healthcare Product Quality the Highest
Ranked HCA Healthcare Product Quality the Lowest
HCA Healthcare Product Quality Score by Gender
Male customers rated HCA Healthcare's Product Quality score 0.1 stars higher than Female customers.
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Male
3.6/5
Female
3.5/5
HCA Healthcare Product Quality Score by Ethnicity
HCA Healthcare's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 3.4 | African American/Black | 3.4 |
Other 2.6 | Other | 2.6 |
HCA Healthcare Product Quality Score by Age
HCA Healthcare's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
1
2
3
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5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 3.8 | 31-35 | 3.8 |
41-45 3.5 | 41-45 | 3.5 |
46-50 4 | 46-50 | 4 |
51-55 2 | 51-55 | 2 |
HCA Healthcare Product Quality Score by Usage
HCA Healthcare's Product Quality score was rated the highest by customers who have used HCA Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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HCA Healthcare Product Quality Score by Industry
HCA Healthcare's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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HCA Healthcare Product Quality vs. Competitors
Compared to its competitors, HCA Healthcare's Product Quality score is rated right above HOUSTON METHODIST, and is preceded by Texas Health Resources.
| COMPANY | Product Quality Score | |
|---|---|---|
| UT Southwestern Medical Center | 4.2/5 |
| Encompass Health | 4.1/5 |
| Texas Health Resources | 3.9/5 |
| HCA Healthcare | 3.9/5 |
| HOUSTON METHODIST | 3.6/5 |
| DaVita | 3.5/5 |
| Tenet | 3.3/5 |
| VCA | 2.7/5 |
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Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, HCA Healthcare's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Peloton | 4.5/5 |
| Headspace | 4.4/5 |
| Glossier | 4.4/5 |
| Colgate Palmolive | 4.3/5 |
| Johnson & Johnson | 4.1/5 |
| HCA Healthcare | 3.9/5 |
| Philips | 3.9/5 |
| CVS Health | 3.6/5 |
| WW (formally Weight Watchers) | 3.5/5 |
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HCA Healthcare Pricing
HCA Healthcare ROI & Value For Money
3.7/5
HCA Healthcare has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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HCA Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Accounting industry think that they had the lowest ROI from HCA Healthcare.
Quick Insights into HCA Healthcare ROI
HCA Healthcare's ROI score was rated highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.
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Ranked HCA Healthcare ROI the Highest
Ranked HCA Healthcare ROI the Lowest
HCA Healthcare ROI Score by Gender
Female customers rated HCA Healthcare's ROI score 0.7 stars higher than Male customers.
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Male
2.9/5
Female
3.6/5
HCA Healthcare ROI Score by Ethnicity
HCA Healthcare's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 2.9 | Other | 2.9 |
HCA Healthcare ROI Score by Age
HCA Healthcare's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
1
2
3
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| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 3.6 | 31-35 | 3.6 |
41-45 2.8 | 41-45 | 2.8 |
46-50 4 | 46-50 | 4 |
51-55 1.5 | 51-55 | 1.5 |
HCA Healthcare ROI Score by Usage
HCA Healthcare's ROI score was rated the highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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HCA Healthcare ROI Score by Industry
HCA Healthcare's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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HCA Healthcare Pricing vs. Competitors
Compared to its competitors, HCA Healthcare's ROI score is rated right above HOUSTON METHODIST, and is preceded by Texas Health Resources.
| COMPANY | Pricing Score | |
|---|---|---|
| UT Southwestern Medical Center | 4.1/5 |
| Encompass Health | 3.9/5 |
| Texas Health Resources | 3.7/5 |
| HCA Healthcare | 3.7/5 |
| HOUSTON METHODIST | 3.3/5 |
| Tenet | 3.2/5 |
| DaVita | 3.2/5 |
| VCA | 2.4/5 |
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ROI for Other Health and Wellness Brands
In the Health and Wellness industry, HCA Healthcare's ROI score is rated right above CVS Health, and is preceded by Philips.
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4.4/5 |
| Headspace | 4.1/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Glossier | 3.9/5 |
| Philips | 3.8/5 |
| HCA Healthcare | 3.7/5 |
| CVS Health | 3.4/5 |
| WW (formally Weight Watchers) | 3.4/5 |
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HCA Healthcare Customer Service
3.7/5
HCA Healthcare has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About HCA Healthcare's Customer Service
Address
One Park Plaza, Nashville, TN 37203
Website
https://hcahealthcare.com/
HCA Healthcare's Social Links
Quick Insights into HCA Healthcare Customer Service
HCA Healthcare's Customer Service score was rated highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.
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Ranked HCA Healthcare Customer Service the Highest
Ranked HCA Healthcare Customer Service the Lowest
HCA Healthcare Customer Service Score by Gender
Female customers rated HCA Healthcare's Customer Service score 0.4 stars higher than Male customers.
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Male
3.1/5
Female
3.5/5
HCA Healthcare Customer Service Score by Ethnicity
HCA Healthcare's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 2.9 | Other | 2.9 |
HCA Healthcare Customer Service Score by Age
HCA Healthcare's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
31-35 3.6 | 31-35 | 3.6 |
41-45 2.8 | 41-45 | 2.8 |
46-50 4.1 | 46-50 | 4.1 |
51-55 1.5 | 51-55 | 1.5 |
HCA Healthcare Customer Service Score by Usage
HCA Healthcare's Customer Service score was rated the highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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HCA Healthcare Customer Service Score by Industry
HCA Healthcare's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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HCA Healthcare Customer Service vs. Competitors
Compared to its competitors, HCA Healthcare's Customer Service score is rated right above HOUSTON METHODIST, and is preceded by Texas Health Resources.
| COMPANY | Customer Service Score | |
|---|---|---|
| UT Southwestern Medical Center | 4.3/5 |
| Encompass Health | 3.9/5 |
| Texas Health Resources | 3.7/5 |
| HCA Healthcare | 3.7/5 |
| HOUSTON METHODIST | 3.4/5 |
| Tenet | 3.4/5 |
| DaVita | 3.4/5 |
| VCA | 2.5/5 |
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Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, HCA Healthcare's Customer Service score is rated right above CVS Health, and is preceded by Philips.
| COMPANY | Customer Service Score | |
|---|---|---|
| Peloton | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.1/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Philips | 3.8/5 |
| HCA Healthcare | 3.7/5 |
| CVS Health | 3.6/5 |
| WW (formally Weight Watchers) | 3.5/5 |
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HCA Healthcare as an Employer
3.9/5
HCA Healthcare has a 3.9/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
HCA Healthcare scored a 14 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of HCA Healthcare would recommend the brand to a friend. ENPS measures how likely HCA Healthcare employees would recommend working at HCA Healthcare to a friend.
Net Promoter Score
14
NPS Score
| 46% | Promoters |
|---|---|
| 22% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
Global Ranking Snapshot
HCA Healthcare is ranked #910 in the Global Top 100 Brands. It ranks just behind Novo Nordisk and just ahead of Kia America.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
908 |  | Books A Million |  | Terrance Finley | Retail |
909 |  | Novo Nordisk |  | Lars Jorgensen | Health and Wellness |
910 | | HCA Healthcare | | Samuel N. Hazen | Health and Wellness |
911 |  | Kia America |  | SeungKyu (Sean) Yoon | Automotive and Transportation |
912 |  | E. & J. Gallo Winery |  | Joseph Gallo | Food and Beverages |
913 |  | Jumia | Jeremy Hodara | Retail | |
914 |  | Drizly |  | Cory Rellas | Food and Beverages |
Health and Wellness Ranking Snapshot
HCA Healthcare is ranked #85 in the Health and Wellness Industry. It ranks just behind Novo Nordisk and just ahead of Align Technology.
| RANK | COMPANY | Location | |
|---|---|---|---|
83 |  | Zoetis | Florham Park, NJ |
84 | | Novo Nordisk | |
85 | | HCA Healthcare | Nashville, TN |
86 |  | Align Technology | San Jose, CA |
87 |  | Smith & Nephew | |
88 |  | IQVIA | San Jose, CA |
89 |  | PatientPop | Santa Monica, CA |
Popular Brands in the Industry
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