0
NPS
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Brand Page
InComm
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About InComm's Brand
Incomm est une agence de communication web. Incomm est sp cialis e dans la communication des entreprises (web et print).
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
InComm NPS
InComm's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether InComm's customers would recommend using the product based on a scale of -100 to 100.
InComm Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
InComm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Jul 2021 -33 | Jul 2021 | -33 |
Jan 2022 0 | Jan 2022 | 0 |
Feb 2022 -15 | Feb 2022 | -15 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 -11 | Apr 2022 | -11 |
May 2022 0 | May 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InComm NPS by Ethnicity
InComm's NPS was rated 34 points by Caucasian customers on Comparably.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
InComm Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of InComm users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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InComm Customer Loyalty Score by Ethnicity
InComm's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
InComm Product Quality
3.7/5
InComm has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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InComm Product Information
InComm’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.incomm.fr
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Ecommerce and Marketplaces
Productivity
Quick Insights into InComm Product Quality
InComm's Product Quality score was rated highest by Caucasian customers.
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Ranked InComm Product Quality the Highest
InComm Product Quality Score by Ethnicity
InComm's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of InComm.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
InComm Pricing
InComm ROI & Value For Money
3.2/5
InComm has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into InComm ROI
InComm's ROI score was rated highest by Caucasian customers.
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Ranked InComm ROI the Highest
InComm ROI Score by Ethnicity
InComm's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of InComm.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
InComm Customer Service
3.4/5
InComm has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About InComm's Customer Service
Address
250 Williams St NW,
Website
http://www.incomm.fr
Phone Number
+33 810 60 01 45
Quick Insights into InComm Customer Service
InComm's Customer Service score was rated highest by Caucasian customers.
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Ranked InComm Customer Service the Highest
InComm Customer Service Score by Ethnicity
InComm's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of InComm.
0
1
2
3
4
5
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
InComm as an Employer
2.9/5
InComm has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
InComm scored a 0 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of InComm would recommend the brand to a friend. ENPS measures how likely InComm employees would recommend working at InComm to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 24% | Promoters |
|---|---|
| 35% | Passive |
| 41% | Detractors |
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