8
NPS
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Infosys is ranked #155 in Tech Brands
Infosys is ranked #155 in Tech Brands
About Infosys' Brand
Infosys is a global leader in consulting, technology and outsourcing and next-generation services. Infosys’s brand is ranked #502 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Infosys. When compared to other organizations within the Tech industry, Infosys is ranked #155. Among its major competitors, Infosys is ranked in 12th place for NPS while Globant is 1st, and Ericsson is 2nd. Overall, Infosys has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $80.98B
Brand at a Glance
80%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Infosys Ranking
- #155 in Tech
- #4 / 4 of its competitors
Infosys NPS
Infosys's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether Infosys's customers would recommend using the product based on a scale of -100 to 100.
Infosys Overall NPS
| 46% | Promoters |
|---|---|
| 16% | Passives |
| 38% | Detractors |
Infosys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -5 | Jul 2021 | -5 |
Aug 2021 6 | Aug 2021 | 6 |
Sep 2021 2 | Sep 2021 | 2 |
Oct 2021 5 | Oct 2021 | 5 |
Nov 2021 6 | Nov 2021 | 6 |
Dec 2021 -2 | Dec 2021 | -2 |
Jan 2022 -1 | Jan 2022 | -1 |
Feb 2022 4 | Feb 2022 | 4 |
Mar 2022 6 | Mar 2022 | 6 |
Apr 2022 7 | Apr 2022 | 7 |
May 2022 8 | May 2022 | 8 |
Jun 2022 7 | Jun 2022 | 7 |
How Other Brands Compare
Infosys is ranked #4 for NPS among its competitors. Deloitte (US) and IBM come in first and second, with Accenture (US) coming in at third. Among those competitors, it is the third most valued company behind Accenture (US).
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 Infosys |  IBM |  Accenture (US) |  Deloitte (US) | |
| Global Ranking | #502 | #106 | #124 | #154 |
| NPS | 8 | 30 | 19 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $80.98B | $119.05B | $168.12B | $4.87B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Infosys NPS by Gender
Male customers rated Infosys's NPS 5 points higher than Female customers.
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Male
14
Infosys's NPS was rated 14 by Male customers on Comparably.
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47%
Promoters
20%
Passives
33%
Detractors
Female
9
Infosys's NPS was rated 9 by Female customers on Comparably.
Sign Up to learn about Infosys' NPS Score rated by Female customers on Comparably.
45%
Promoters
19%
Passives
36%
Detractors
Infosys NPS by Ethnicity
Infosys's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -17 | Asian or Pacific Islander | -17 |
Other -25 | Other | -25 |
Infosys NPS by Age
Infosys's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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Infosys NPS by Usage
Infosys's NPS was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 49 | 1 to 2 Years | 49 |
2 to 5 Years 11 | 2 to 5 Years | 11 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Infosys NPS vs. Competitors
Compared to its competitors, Infosys's NPS is rated right below Wipro Limited.
| COMPANY | NPS Score | |
|---|---|---|
 | Globant | 41 |
 | Ericsson | 39 |
| Deloitte (US) | 37 |
| IBM | 30 |
 | Slalom Consulting | 26 |
 | Insight | 26 |
 | Capgemini | 23 |
 | TCS (Tata Consultancy Services) | 22 |
| Accenture (US) | 19 |
 | NTT DATA | 19 |
 | Wipro Limited | 16 |
| Infosys | 8 |
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Infosys NPS vs Companies in Tech
In the Tech industry, Infosys's NPS is rated right below ROBLOX.
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Infosys Customer Reviews
Out of the 6 Infosys customer reviews 5 were positive and 1 was constructive. Infosys customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Infosys Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Infosys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Infosys Customer Loyalty Score by Gender
Male customers rated Infosys's Customer Loyalty score 16% higher than Female customers.
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Male
100%
Yes
Female
84%
Yes
Infosys Customer Loyalty Score by Ethnicity
Infosys's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Infosys.
100
out of 100
Asian or Pacific Islander
78
out of 100
Other
Infosys Customer Loyalty Score by Age
Infosys's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
Infosys Customer Loyalty Score by Usage
Infosys's Customer Loyalty score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Infosys Customer Loyalty Score by Industry
Infosys's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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Infosys Customer Loyalty vs. Competitors
Compared to its competitors, Infosys's Customer Loyalty score is rated right above IBM, and is preceded by Wipro Limited.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 84% |
| Capgemini | 81% |
| Wipro Limited | 80% |
| Infosys | 80% |
| IBM | 79% |
| Deloitte (US) | 78% |
| Insight | 78% |
| NTT DATA | 77% |
| Globant | 75% |
| Ericsson | 74% |
| Slalom Consulting | 74% |
| Accenture (US) | 71% |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Infosys's Customer Loyalty score is rated right below Spotify.
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Infosys Product Quality
3.6/5
Infosys has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Infosys Product Information
Infosys’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Infosys's product the highest. Reviewers from the Accounting industry rated Infosys the lowest at 3.2.
- Website
- https://www.infosys.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
Productivity
SaaS
Small Business Services
Quick Insights into Infosys Product Quality
Infosys's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 46-50.
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Ranked Infosys Product Quality the Highest
Ranked Infosys Product Quality the Lowest
Infosys Product Quality Score by Gender
Male customers rated Infosys's Product Quality score 0.9 stars higher than Female customers.
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Male
4.3/5
Female
3.4/5
Infosys Product Quality Score by Ethnicity
Infosys's Product Quality score was rated 3.6 stars by both Asian or Pacific Islander and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.6 | Other | 3.6 |
Infosys Product Quality Score by Age
Infosys's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.1 | 26-30 | 4.1 |
41-45 4.6 | 41-45 | 4.6 |
46-50 2.8 | 46-50 | 2.8 |
Infosys Product Quality Score by Usage
Infosys's Product Quality score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Infosys Product Quality Score by Industry
Infosys's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
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Infosys Product Quality vs. Competitors
Compared to its competitors, Infosys's Product Quality score is rated right below Insight.
| COMPANY | Product Quality Score | |
|---|---|---|
| Globant | 4.3/5 |
| Ericsson | 4.1/5 |
| Deloitte (US) | 4/5 |
| IBM | 4/5 |
| Capgemini | 4/5 |
| Slalom Consulting | 4/5 |
| TCS (Tata Consultancy Services) | 4/5 |
| Wipro Limited | 3.8/5 |
| Accenture (US) | 3.7/5 |
| NTT DATA | 3.7/5 |
| Insight | 3.7/5 |
| Infosys | 3.6/5 |
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Product Quality for Other Tech Brands
In the Tech industry, Infosys's Product Quality score is rated right below ROBLOX.
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Infosys Pricing
Infosys ROI & Value For Money
3.6/5
Infosys has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Infosys Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Infosys.
Quick Insights into Infosys ROI
Infosys's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Infosys's products/services for 5 to 10 Years.
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Ranked Infosys ROI the Highest
Ranked Infosys ROI the Lowest
Infosys ROI Score by Gender
Male customers rated Infosys's ROI score 0.3 stars higher than Female customers.
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Male
4/5
Female
3.7/5
Infosys ROI Score by Ethnicity
Infosys's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 3.4 | Other | 3.4 |
Infosys ROI Score by Age
Infosys's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.8 | 26-30 | 3.8 |
41-45 4.6 | 41-45 | 4.6 |
46-50 3 | 46-50 | 3 |
Infosys ROI Score by Usage
Infosys's ROI score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Infosys ROI Score by Industry
Infosys's ROI score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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Infosys Pricing vs. Competitors
Compared to its competitors, Infosys's ROI score is rated right above Insight, and is preceded by Wipro Limited.
| COMPANY | Pricing Score | |
|---|---|---|
| Globant | 4.2/5 |
| Ericsson | 4.1/5 |
| Deloitte (US) | 4/5 |
| IBM | 4/5 |
| Slalom Consulting | 4/5 |
| Capgemini | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.7/5 |
| Wipro Limited | 3.7/5 |
| Infosys | 3.6/5 |
| Insight | 3.5/5 |
| Accenture (US) | 3.5/5 |
| NTT DATA | 3.2/5 |
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ROI for Other Tech Brands
In the Tech industry, Infosys's ROI score is rated right below ROBLOX.
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Infosys Customer Satisfaction (CSAT)
Infosys Customer Satisfaction (CSAT) Score
83 / 100
Infosys has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
46%
Satisfied
37%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
8%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Infosys Customer Satisfaction
Infosys's Customer Satisfaction score was rated highest by customers who have used Infosys's products/services for 1 to 2 Years, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Infosys Customer Satisfaction the Highest
Ranked Infosys Customer Satisfaction the Lowest
Infosys Customer Satisfaction Score by Gender
Infosys's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 80% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Infosys Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Infosys' Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Infosys' Customer Satisfaction (CSAT) score was rated 88% according to Other users and customers.
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88 / 100
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
Infosys Customer Satisfaction Score by Age
Infosys's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% |
Infosys Customer Satisfaction Score by Usage
Infosys's Customer Satisfaction score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Infosys Customer Satisfaction Score by Industry
Infosys's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.
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}Infosys Customer Satisfaction vs. Competitors
Compared to its competitors, Infosys's Customer Satisfaction score is rated right above Ericsson, and is preceded by Deloitte (US).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Globant | 100% |
| IBM | 90% |
| Wipro Limited | 84% |
| Deloitte (US) | 83% |
| Infosys | 83% |
| Ericsson | 77% |
| Accenture (US) | 77% |
| Slalom Consulting | 76% |
| Insight | 73% |
| TCS (Tata Consultancy Services) | 73% |
| Capgemini | 72% |
| NTT DATA | 72% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Infosys's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
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Infosys Customer Service
3.7/5
Infosys has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Infosys's Customer Service
Address
One World Trade Center, Suite A, 79th floor, 285 Fulton St,, New York City, NY 10007
Website
https://www.infosys.com/
Phone Number
+1 646 254 3198
Quick Insights into Infosys Customer Service
Infosys's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 46-50.
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Ranked Infosys Customer Service the Highest
Ranked Infosys Customer Service the Lowest
Infosys Customer Service Score by Gender
Male customers rated Infosys's Customer Service score 0.3 stars higher than Female customers.
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Male
4/5
Female
3.7/5
Infosys Customer Service Score by Ethnicity
Infosys's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.5 | Other | 3.5 |
Infosys Customer Service Score by Age
Infosys's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4 | 26-30 | 4 |
41-45 4.6 | 41-45 | 4.6 |
46-50 2.8 | 46-50 | 2.8 |
Infosys Customer Service Score by Usage
Infosys's Customer Service score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Infosys Customer Service Score by Industry
Infosys's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.
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Infosys Customer Service vs. Competitors
Compared to its competitors, Infosys's Customer Service score is rated right above NTT DATA, and is preceded by Insight.
| COMPANY | Customer Service Score | |
|---|---|---|
| Globant | 4.2/5 |
| Slalom Consulting | 4.2/5 |
| IBM | 4.1/5 |
| Ericsson | 4.1/5 |
| Deloitte (US) | 4.1/5 |
| Capgemini | 4/5 |
| Wipro Limited | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Accenture (US) | 3.8/5 |
| Insight | 3.7/5 |
| Infosys | 3.7/5 |
| NTT DATA | 3.5/5 |
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Customer Service for Other Tech Brands
In the Tech industry, Infosys's Customer Service score is rated right above ROBLOX, and is preceded by Netflix.
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Infosys as an Employer
2.8/5
Infosys has a 2.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Infosys scored a 8 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Infosys would recommend the brand to a friend. ENPS measures how likely Infosys employees would recommend working at Infosys to a friend.
Net Promoter Score
8
NPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 34% | Promoters |
|---|---|
| 21% | Passive |
| 45% | Detractors |
Global Ranking Snapshot
Infosys is ranked #502 in the Global Top 100 Brands. It ranks just behind PPG and just ahead of McAfee.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
500 |  | Cigna Corporation |  | David Cordani | Health and Wellness |
501 |  | PPG |  | Michael McGarry | Consumer Goods |
502 | | Infosys | | Salil Parekh | Tech |
503 |  | McAfee |  | Peter Leav | Tech |
504 |  | GoPro |  | Nick Woodman | Tech |
505 |  | Udemy |  | Gregg Coccari | Business and Consumer Services |
506 |  | Boston Consulting Group |  | Christoph Schweizer | Business and Consumer Services |
Tech Ranking Snapshot
Infosys is ranked #155 in the Tech Industry. It ranks just behind Siemens and just ahead of McAfee.
| RANK | COMPANY | Location | |
|---|---|---|---|
153 |  | Tyler Technologies | Plano, TX |
154 |  | Siemens | Washington, DC |
155 | | Infosys | New York City, NY |
156 | | McAfee | Santa Clara, CA |
157 | | GoPro | San Mateo, CA |
158 | | Boston Consulting Group | Boston, MA |
159 |  | Malwarebytes | Santa Clara, CA |
