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Infosys is
Ranked
#155
in
Tech Brands
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Infosys is ranked #155 in Tech Brands

About Infosys' Brand

Infosys is a global leader in consulting, technology and outsourcing and next-generation services. Infosys’s brand is ranked #502 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Infosys. When compared to other organizations within the Tech industry, Infosys is ranked #155. Among its major competitors, Infosys is ranked in 12th place for NPS while Ericsson is 1st, and Globant is 2nd. Overall, Infosys has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $80.98B

Brand at a Glance

81%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service

Infosys Ranking

Infosys NPS

Infosys's Net Promoter Score (NPS) is a 10 with 47% Promoters, 16% Passives, and 37% Detractors. Net Promoter Score tracks whether Infosys's customers would recommend using the product based on a scale of -100 to 100.

Infosys Overall NPS

10
NPS
47%Promoters
16%Passives
37%Detractors
Infosys Overall NPS

Infosys NPS Trend

-100
-50
0
50
100
Jun 2021
-7
Jun 2021-7
Jul 2021
-5
Jul 2021-5
Aug 2021
6
Aug 20216
Sep 2021
2
Sep 20212
Oct 2021
5
Oct 20215
Nov 2021
6
Nov 20216
Dec 2021
-2
Dec 2021-2
Jan 2022
-1
Jan 2022-1
Feb 2022
4
Feb 20224
Mar 2022
6
Mar 20226
Apr 2022
7
Apr 20227
May 2022
11
May 202211

How Other Brands Compare

Infosys is ranked #4 for NPS among its competitors. Deloitte (US) and IBM come in first and second, with Accenture (US) coming in at third. Among those competitors, it is the third most valued company behind Accenture (US).

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Infosys' Logo
Infosys
IBM's Logo
IBM
Accenture (US) Logo
Accenture (US)
Deloitte (US) Logo
Deloitte (US)
Global Ranking#502#106#124#154
NPS10301736
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral-Neutral
Valuation Updated every 24 hours for public companies$80.98B$119.05B$168.12B$4.87B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Infosys NPS by Gender

Male customers rated Infosys's NPS 14 points higher than Female customers.

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Male

14

Infosys's NPS was rated 14 by Male customers on Comparably.

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50%
Promoters
14%
Passives
36%
Detractors

Female

0

Infosys's NPS was rated by Female customers on Comparably.

Sign Up to learn about Infosys' NPS Score rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors

Infosys NPS by Ethnicity

Infosys's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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-100
-50
0
50
100
Asian or Pacific Islander
-17
Asian or Pacific Islander-17
Other
-25
Other-25

Infosys NPS by Age

Infosys's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Infosys.
0
20
40
60
80
100
Promoters
57%
Passives
0%
Detractors
43%
18-2557%0%43%
Promoters
44%
Passives
34%
Detractors
22%
26-3044%34%22%
Promoters
33%
Passives
34%
Detractors
33%
46-5033%34%33%

Infosys NPS by Usage

Infosys's NPS was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
0
Less than 1 Year0
1 to 2 Years
49
1 to 2 Years49
2 to 5 Years
0
2 to 5 Years0
5 to 10 Years
-100
5 to 10 Years-100

Infosys NPS vs. Competitors

Compared to its competitors, Infosys's NPS is rated right below Accenture (US).

Unlock Infosys NPS vs. Competitors Data

Infosys' Logo
VS
Ericsson's Logo
Globant's Logo
Deloitte (US) Logo
Insight's Logo
IBM's Logo
Slalom Consulting's Logo
Capgemini's Logo
Wipro Limited's Logo
TCS (Tata Consultancy Services) Logo
NTT DATA's Logo
Accenture (US) Logo

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Infosys NPS vs Companies in Tech

In the Tech industry, Infosys's NPS is rated right below ROBLOX.

Unlock Infosys NPS vs. Companies in Tech Data

Infosys' Logo
VS
Peloton's Logo
Nintendo's Logo
Spotify's Logo
Apple's Logo
Netflix's Logo
Zoom Video Communications' Logo
Google's Logo
ROBLOX's Logo

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Infosys Customer Reviews

Out of the 5 Infosys customer reviews 4 were positive and 1 was constructive. Infosys customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
goes into other industries and easy to understand
Review from New York, NY / Male / Asian or Pacific Islander / 46-50
What do you value most about this brand?
All good! Keep it up
Review from New York, NY / Male / Other / 26-30
What can this brand most improve?
Innovate and change with the times
Review from New York, NY / Non-Binary / Asian or Pacific Islander / 36-40
What do you value most about this brand?
CUSTOMER CENTRICITY AND CUSTOMER SERVICE
Review from New York, NY / Female / Other / 26-30
What do you value most about this brand?
it is a great place to work.
Review from Male / Asian or Pacific Islander / 26-30

Infosys Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Infosys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81
81%
19
19%
Infosys Customer Loyalty

Infosys Customer Loyalty Score by Gender

Male customers rated Infosys's Customer Loyalty score 18% higher than Female customers.

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Male
100%
Yes
Female
82%
Yes

Infosys Customer Loyalty Score by Ethnicity

Infosys's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

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100
out of 100
Asian or Pacific Islander
78
out of 100
Other

Infosys Customer Loyalty Score by Age

Infosys's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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0
20%
40%
60%
80%
100%
18-25
100%
18-25100%
26-30
100%
26-30100%
46-50
70%
46-5070%

Infosys Customer Loyalty Score by Usage

Infosys's Customer Loyalty score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
100%
1 to 2 Years
100%
2 to 5 Years
74%
5 to 10 Years
70%

Infosys Customer Loyalty Score by Industry

Infosys's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
100%
Accounting
100%
Aerospace and Aviation
78%

Infosys Customer Loyalty vs. Competitors

Compared to its competitors, Infosys's Customer Loyalty score is rated right above IBM, and is preceded by Capgemini.

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Infosys' Logo
VS
TCS (Tata Consultancy Services) Logo
Insight's Logo
Capgemini's Logo
IBM's Logo
Wipro Limited's Logo
Deloitte (US) Logo
NTT DATA's Logo
Globant's Logo
Slalom Consulting's Logo
Ericsson's Logo
Accenture (US) Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Infosys's Customer Loyalty score is rated right below Spotify.

COMPANYCustomer Loyalty Score
Peloton90%
ROBLOX90%
Nintendo90%
Netflix88%
Google88%
Zoom Video Communications88%
Apple87%
Spotify87%
Infosys81%

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Infosys' Logo
VS
Peloton's Logo
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Zoom Video Communications' Logo
Apple's Logo
Spotify's Logo

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Infosys Product Quality

3.6/5

Infosys has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Infosys Product Information

Infosys’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Infosys's product the highest. Reviewers from the Accounting industry rated Infosys the lowest at 3.2.

Website
https://www.infosys.com/
Company Size
10,000+ Employees

Industry

Tech
Business Services
Enterprise
Productivity
SaaS
Small Business Services

Quick Insights into Infosys Product Quality

Infosys's Product Quality score was rated highest by customers who have used Infosys's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.

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Ranked Infosys Product Quality the Highest

1 to 2 Years
4.4
Male
4.2
26-30
4.1

Ranked Infosys Product Quality the Lowest

Accounting
3.2
Female
3.2
46-50
2.8

Infosys Product Quality Score by Gender

Male customers rated Infosys's Product Quality score 1 stars higher than Female customers.

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Male

4.2/5

Female

3.2/5

Infosys Product Quality Score by Ethnicity

Infosys's Product Quality score was rated 3.6 stars by both Asian or Pacific Islander and Other customers on Comparably.

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0
1
2
3
4
5
Asian or Pacific Islander
3.6
Asian or Pacific Islander3.6
Other
3.6
Other3.6

Infosys Product Quality Score by Age

Infosys's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
3.7
18-253.7
26-30
4.1
26-304.1
46-50
2.8
46-502.8

Infosys Product Quality Score by Usage

Infosys's Product Quality score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.5
1 to 2 Years
4.4
2 to 5 Years
3.7
5 to 10 Years
3.8

Infosys Product Quality Score by Industry

Infosys's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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Tech
3.5
Accounting
3.2
Aerospace and Aviation
3.9

Infosys Product Quality vs. Competitors

Compared to its competitors, Infosys's Product Quality score is rated right below Accenture (US).

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Infosys' Logo
VS
Globant's Logo
Ericsson's Logo
Deloitte (US) Logo
IBM's Logo
Slalom Consulting's Logo
Capgemini's Logo
TCS (Tata Consultancy Services) Logo
Wipro Limited's Logo
Insight's Logo
NTT DATA's Logo
Accenture (US) Logo

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Product Quality for Other Tech Brands

In the Tech industry, Infosys's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Peloton4.5/5
Nintendo4.5/5
Zoom Video Communications4.4/5
Apple4.4/5
Netflix4.3/5
Spotify4.3/5
Google4.3/5
ROBLOX4.1/5
Infosys3.6/5

Unlock Infosys Product Quality vs. Companies in Tech Data

Infosys' Logo
VS
Peloton's Logo
Nintendo's Logo
Zoom Video Communications' Logo
Apple's Logo
Netflix's Logo
Spotify's Logo
Google's Logo
ROBLOX's Logo

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Infosys Pricing

Infosys ROI & Value For Money

3.5/5

Infosys has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Infosys Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Infosys.

Quick Insights into Infosys ROI

Infosys's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Infosys's products/services for 5 to 10 Years.

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Ranked Infosys ROI the Highest

Accounting
4.7
1 to 2 Years
4.2
18-25
4.1

Ranked Infosys ROI the Lowest

Asian or Pacific Islander
3.3
46-50
3
5 to 10 Years
3

Infosys ROI Score by Gender

Male customers rated Infosys's ROI score 0.4 stars higher than Female customers.

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Male

4/5

Female

3.6/5

Infosys ROI Score by Ethnicity

Infosys's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Asian or Pacific Islander
3.3
Asian or Pacific Islander3.3
Other
3.4
Other3.4

Infosys ROI Score by Age

Infosys's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
4.1
18-254.1
26-30
3.8
26-303.8
46-50
3
46-503

Infosys ROI Score by Usage

Infosys's ROI score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
4.2
2 to 5 Years
3.4
5 to 10 Years
3

Infosys ROI Score by Industry

Infosys's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech
3.4
Accounting
4.7
Aerospace and Aviation
3.6

Infosys Pricing vs. Competitors

Compared to its competitors, Infosys's ROI score is rated right above Accenture (US), and is preceded by Insight.

Unlock Infosys ROI vs. Competitors Data

Infosys' Logo
VS
Globant's Logo
Ericsson's Logo
IBM's Logo
Slalom Consulting's Logo
Deloitte (US) Logo
Capgemini's Logo
Wipro Limited's Logo
TCS (Tata Consultancy Services) Logo
Insight's Logo
Accenture (US) Logo
NTT DATA's Logo

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ROI for Other Tech Brands

In the Tech industry, Infosys's ROI score is rated right below ROBLOX.

COMPANYPricing Score
Peloton4.4/5
Zoom Video Communications4.2/5
Spotify4.1/5
Nintendo4.1/5
Apple4.1/5
Google4.1/5
Netflix4/5
ROBLOX3.9/5
Infosys3.5/5

Unlock Infosys ROI vs. Companies in Tech Data

Infosys' Logo
VS
Peloton's Logo
Zoom Video Communications' Logo
Spotify's Logo
Nintendo's Logo
Apple's Logo
Google's Logo
Netflix's Logo
ROBLOX's Logo

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Infosys Customer Service

3.7/5

Infosys has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Infosys's Customer Service

Address

One World Trade Center, Suite A, 79th floor, 285 Fulton St,, New York City, NY 10007


Website

https://www.infosys.com/


Phone Number

+1 646 254 3198

Quick Insights into Infosys Customer Service

Infosys's Customer Service score was rated highest by customers who have used Infosys's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.

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Ranked Infosys Customer Service the Highest

1 to 2 Years
4.2
Accounting
4.2
26-30
4

Ranked Infosys Customer Service the Lowest

Asian or Pacific Islander
3.1
5 to 10 Years
3
46-50
2.8

Infosys Customer Service Score by Gender

Male customers rated Infosys's Customer Service score 0.4 stars higher than Female customers.

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Male

3.9/5

Female

3.5/5

Infosys Customer Service Score by Ethnicity

Infosys's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Asian or Pacific Islander
3.1
Asian or Pacific Islander3.1
Other
3.5
Other3.5

Infosys Customer Service Score by Age

Infosys's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
4
26-304
46-50
2.8
46-502.8

Infosys Customer Service Score by Usage

Infosys's Customer Service score was rated the highest by customers who have used Infosys's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.8
1 to 2 Years
4.2
2 to 5 Years
3.3
5 to 10 Years
3

Infosys Customer Service Score by Industry

Infosys's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech
3.5
Accounting
4.2
Aerospace and Aviation
3.6

Infosys Customer Service vs. Competitors

Compared to its competitors, Infosys's Customer Service score is rated right above NTT DATA, and is preceded by Insight.

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Infosys' Logo
VS
Globant's Logo
Slalom Consulting's Logo
IBM's Logo
Deloitte (US) Logo
Ericsson's Logo
Wipro Limited's Logo
Capgemini's Logo
TCS (Tata Consultancy Services) Logo
Accenture (US) Logo
Insight's Logo
NTT DATA's Logo

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Customer Service for Other Tech Brands

In the Tech industry, Infosys's Customer Service score is rated right below ROBLOX.

COMPANYCustomer Service Score
Peloton4.3/5
Apple4.2/5
Zoom Video Communications4.1/5
Netflix4.1/5
Google4.1/5
Spotify4.1/5
Nintendo4.1/5
ROBLOX3.7/5
Infosys3.7/5

Unlock Infosys Customer Service vs. Companies in Tech Data

Infosys' Logo
VS
Peloton's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
ROBLOX's Logo

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Infosys as an Employer

2.8/5

Infosys has a 2.8/5 stars for its overall company culture rated by their employees

  Infosys CEO
top
40%
CEO of Infosys

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Infosys scored a 10 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Infosys would recommend the brand to a friend. ENPS measures how likely Infosys employees would recommend working at Infosys to a friend.

Net Promoter Score

10
NPS Score
47%Promoters
16%Passive
37%Detractors

Employee Net Promoter Score

-11
eNPS Score
34%Promoters
21%Passive
45%Detractors

Global Ranking Snapshot

Infosys is ranked #502 in the Global Top 100 Brands. It ranks just behind PPG and just ahead of McAfee.

RANKCOMPANYCEOINDUSTRY
500
Cigna Corporation  Cigna Corporation CEO
David Cordani
Health and Wellness
501
PPG  PPG CEO
Michael McGarry
Consumer Goods
502
Infosys  Infosys CEO
Salil Parekh
Tech
503
McAfee  McAfee CEO
Peter Leav
Tech
504
GoPro  GoPro CEO
Nick Woodman
Tech
505
Udemy  Udemy CEO
Gregg Coccari
Business and Consumer Services
506
Boston Consulting Group  Boston Consulting Group CEO
Christoph Schweizer
Business and Consumer Services

Tech Ranking Snapshot

Infosys is ranked #155 in the Tech Industry. It ranks just behind Siemens and just ahead of McAfee.

RANKCOMPANYLocation
153
Tyler Technologies
Plano, TX
154
Siemens
Washington, DC
155
Infosys
New York City, NY
156
McAfee
Santa Clara, CA
157
GoPro
San Mateo, CA
158
Boston Consulting Group
Boston, MA
159
Malwarebytes
Santa Clara, CA