34
NPS
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Insight
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About Insight's Brand
It's a great time to Join Insight. Be part of our team as we work to deliver the best solutions through Intelligent Technology Solutions™. Among its major competitors, Insight is ranked in 2nd place for NPS while Connection is 1st, and Zones is 3rd. Overall, Insight has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.40B
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Insight CMO
Insight Ranking
- #2 / 4 of its competitors
Insight NPS
Insight's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Insight's customers would recommend using the product based on a scale of -100 to 100.
Insight Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Insight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2020 0 | Nov 2020 | 0 |
May 2021 33 | May 2021 | 33 |
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 25 | Sep 2021 | 25 |
Nov 2021 20 | Nov 2021 | 20 |
Dec 2021 27 | Dec 2021 | 27 |
Jan 2022 39 | Jan 2022 | 39 |
Feb 2022 29 | Feb 2022 | 29 |
Mar 2022 29 | Mar 2022 | 29 |
Apr 2022 33 | Apr 2022 | 33 |
How Other Brands Compare
Insight is ranked second for NPS among its competitors. Connection and Zones come in first and third, with CDW Corporation coming in at #4. Among those competitors, it is the third most valued company behind Zones.
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Insight |  CDW Corporation |  Zones |  Connection | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | 34 | 19 | 28 | 80 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $3.40B | $23.37B | $237.20B | $1.17B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Insight NPS by Gender
Insight's NPS was rated 0 by Male customers on Comparably.
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Male
0
Insight's NPS was rated by Male customers on Comparably.
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50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Insight's NPS is not yet rated by Female customers.
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0%
Promoters
0%
Passives
0%
Detractors
Insight NPS vs. Competitors
Compared to its competitors, Insight's NPS is rated right above Zones, and is preceded by Connection.
| COMPANY | NPS Score | |
|---|---|---|
| Connection | 80 |
| Insight | 34 |
| Zones | 28 |
| CDW Corporation | 19 |
 | SHI International | -6 |
 | PCM | -60 |
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Insight Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Insight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Insight Customer Loyalty Score by Gender
Insight's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Insight Customer Loyalty vs. Competitors
Compared to its competitors, Insight's Customer Loyalty score is rated right above CDW Corporation, and is preceded by Connection.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Connection | 83% |
| Insight | 81% |
| CDW Corporation | 73% |
| SHI International | 66% |
| PCM | 53% |
| Zones | 49% |
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Insight Product Quality
3.7/5
Insight has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Insight Product Information
Insight’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.insight.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Quick Insights into Insight Product Quality
Insight's Product Quality score was rated highest by Male customers.
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Ranked Insight Product Quality the Highest
Insight Product Quality Score by Gender
Insight's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Insight Product Quality vs. Competitors
Compared to its competitors, Insight's Product Quality score is rated right above Zones, and is preceded by Connection.
| COMPANY | Product Quality Score | |
|---|---|---|
| Connection | 4.1/5 |
| Insight | 3.7/5 |
| Zones | 3.5/5 |
| SHI International | 3.3/5 |
| CDW Corporation | 3.2/5 |
| PCM | 2.5/5 |
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Insight Pricing
Insight ROI & Value For Money
3.6/5
Insight has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Insight ROI
Insight's ROI score was rated highest by Male customers.
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Ranked Insight ROI the Highest
Insight ROI Score by Gender
Insight's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Insight Pricing vs. Competitors
Compared to its competitors, Insight's ROI score is rated right above CDW Corporation, and is preceded by Connection.
| COMPANY | Pricing Score | |
|---|---|---|
| Connection | 4/5 |
| Insight | 3.6/5 |
| CDW Corporation | 3.3/5 |
| Zones | 3.3/5 |
| SHI International | 3.2/5 |
| PCM | 3/5 |
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Insight Customer Service
3.7/5
Insight has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Insight's Customer Service
Address
6820 South Harl Avenue, Tempe, AZ 85283
Website
http://www.insight.com
Phone Number
800-827-6100
Insight's Social Links
Quick Insights into Insight Customer Service
Insight's Customer Service score was rated highest by Male customers.
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Ranked Insight Customer Service the Highest
Insight Customer Service Score by Gender
Insight's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Insight Customer Service vs. Competitors
Compared to its competitors, Insight's Customer Service score is rated right above Zones, and is preceded by Connection.
| COMPANY | Customer Service Score | |
|---|---|---|
| Connection | 4/5 |
| Insight | 3.7/5 |
| Zones | 3.5/5 |
| CDW Corporation | 3.3/5 |
| SHI International | 3.1/5 |
| PCM | 3/5 |
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Insight as an Employer
3.8/5
Insight has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Insight scored a 34 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Insight would recommend the brand to a friend. ENPS measures how likely Insight employees would recommend working at Insight to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 59% | Promoters |
|---|---|
| 16% | Passive |
| 25% | Detractors |
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