36
NPS
Comparably is excited to introduce our all-new Best Brands Award winners
Want to learn more about
Get in touch & set up a free account now
Intuit is ranked #11 in SaaS Brands
Intuit is ranked #11 in SaaS Brands
About Intuit's Brand
Intuit is the global technology platform that powers prosperity through products like TurboTax, QuickBooks, Mint, Credit Karma, and Mailchimp. Intuit’s brand is ranked #149 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Intuit. When compared to other organizations within the SaaS industry, Intuit is ranked #11. Among its major competitors, Intuit is ranked in 4th place for NPS while Amazon is 1st, and Google is 2nd.Their current market cap is $112.73B
Brand at a Glance
80%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Intuit CMO
Lara Balazs
Lara Balazs is Executive Vice President and the Chief Marketing Officer and General Manager of Strategic Partner Group for Intuit, a global technology platform that helps customers and communities overcome their most important financial challenges. As Intuit’s Chief Marketing Officer Lara is responsible for driving company growth and building Intuit’s brands and reputation in support of Intuit’s mission to power prosperity around the world. As the General Manager of the Strategic Partner Group, Lara leads Intuit’s ProConnect pro-tax group and is responsible for strategic partnerships to deliver the most important benefits to our customers. Lara also leads Intuit’s Corporate Responsibility efforts which focus on diversity and inclusion, job creation, job readiness, and making a positive impact on the climate. Prior to joining Intuit in 2018, Lara developed a proven track record of building world-class businesses and brands at companies including Amazon, Visa and Nike. As Vice President, Worldwide Prime and Amazon North America Consumer Marketing, Lara was responsible for driving growth of the Prime membership program globally as well as the North America consumer business. Before Amazon, she held a variety of executive roles at Visa including Senior Vice President, Visa North America Marketing where she was responsible for all aspects of marketing for Visa’s largest revenue-driving region. During her time at Intuit, Lara has been named as one of Forbes’ World’s Most Influential CMOs, and she was recognized with AdWeek’s CMO Vanguard Award. She received a BA in pre-law from the University of Washington and has an MBA from Kellogg Graduate School of Business at Northwestern University. Lara serves as Chair of the Intuit Financial Freedom Foundation.
Intuit Ranking
- #149 in Global Best Brands
- #11 in SaaS
- #4 / 4 of its competitors
Intuit NPS
Intuit's Net Promoter Score (NPS) is a 36 with 62% Promoters, 12% Passives, and 26% Detractors. Net Promoter Score tracks whether Intuit's customers would recommend using the product based on a scale of -100 to 100.
Intuit Overall NPS
| 62% | Promoters |
|---|---|
| 12% | Passives |
| 26% | Detractors |
Intuit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 44 | Jun 2021 | 44 |
Jul 2021 44 | Jul 2021 | 44 |
Aug 2021 43 | Aug 2021 | 43 |
Sep 2021 42 | Sep 2021 | 42 |
Nov 2021 42 | Nov 2021 | 42 |
Dec 2021 44 | Dec 2021 | 44 |
Jan 2022 43 | Jan 2022 | 43 |
Feb 2022 44 | Feb 2022 | 44 |
Mar 2022 44 | Mar 2022 | 44 |
Apr 2022 41 | Apr 2022 | 41 |
May 2022 34 | May 2022 | 34 |
Jun 2022 37 | Jun 2022 | 37 |
How Other Brands Compare
Intuit is ranked #4 for NPS among its competitors. Amazon and Google come in first and second, with LinkedIn coming in at third. Among those competitors, it is the lowest valued company behind Amazon.
Sign Up for Brand Profile PRO to get the full Comparison data of Intuit vs Competitors.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intuit NPS by Gender
Male customers rated Intuit's NPS 2 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full NPS by Gender data of Intuit.
Male
21
Intuit's NPS was rated 21 by Male customers on Comparably.
Sign Up to learn about Intuit's NPS Score rated by Male customers on Comparably.
58%
Promoters
5%
Passives
37%
Detractors
Female
19
Intuit's NPS was rated 19 by Female customers on Comparably.
Sign Up to learn about Intuit's NPS Score rated by Female customers on Comparably.
46%
Promoters
27%
Passives
27%
Detractors
Intuit NPS by Ethnicity
Intuit's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Intuit.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 19 | Caucasian | 19 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 56 | Asian or Pacific Islander | 56 |
Other -75 | Other | -75 |
Intuit NPS by Age
Intuit's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Intuit.
Intuit NPS by Usage
Intuit's NPS was rated the highest by customers who have used Intuit's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full NPS by Usage data of Intuit.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 8 | Less than 1 Year | 8 |
1 to 2 Years 47 | 1 to 2 Years | 47 |
2 to 5 Years 55 | 2 to 5 Years | 55 |
5 to 10 Years 36 | 5 to 10 Years | 36 |
Over 10 Years -28 | Over 10 Years | -28 |
Intuit NPS vs. Competitors
Compared to its competitors, Intuit's NPS is rated right above Meta, and is preceded by LinkedIn.
Unlock Intuit NPS vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Intuit NPS vs. Competitors data and gain insights into your customers today.
Intuit NPS vs Companies in SaaS
In the SaaS industry, Intuit's NPS is rated right above Accenture (US), and is preceded by Adobe.
| COMPANY | NPS Score | |
|---|---|---|
 | Slack | 58 |
 | Zoom Video Communications | 53 |
 | DocuSign | 51 |
| 45 | |
 | Shopify | 43 |
 | ZoomInfo | 41 |
 | Adobe | 37 |
| Intuit | 36 |
 | Accenture (US) | 21 |
Unlock Intuit NPS vs. Companies in SaaS Data
VS
Sign Up for Brand Profile PRO to get the full Intuit NPS vs. Companies in SaaS data and gain insights into your customers today.
Intuit Customer Reviews
Out of the 12 Intuit customer reviews 9 were positive and 3 were constructive. Intuit customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Intuit Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Intuit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Intuit Customer Loyalty Score by Gender
Female customers rated Intuit's Customer Loyalty score 13% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Intuit.
Male
81%
Yes
Female
94%
Yes
Intuit Customer Loyalty Score by Ethnicity
Intuit's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Intuit.
73
out of 100
Caucasian
100
out of 100
African American/Black
90
out of 100
Asian or Pacific Islander
100
out of 100
Other
Intuit Customer Loyalty Score by Age
Intuit's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Intuit.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 40% | 36-40 | 40% |
41-45 100% | 41-45 | 100% |
56-60 78% | 56-60 | 78% |
Intuit Customer Loyalty Score by Usage
Intuit's Customer Loyalty score was rated the highest by customers who have used Intuit's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Intuit Customer Loyalty Score by Industry
Intuit's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Intuit Customer Loyalty vs. Competitors
Compared to its competitors, Intuit's Customer Loyalty score is rated right above Meta, and is preceded by LinkedIn.
Unlock Intuit Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Intuit Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other SaaS Brands
In the SaaS industry, Intuit's Customer Loyalty score is rated right above Adobe, and is preceded by DocuSign.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Zoom Video Communications | 88% |
| 87% | |
| Slack | 87% |
| ZoomInfo | 82% |
| DocuSign | 81% |
| Intuit | 80% |
| Adobe | 80% |
| Shopify | 76% |
| Accenture (US) | 71% |
Unlock Intuit Customer Loyalty vs. Companies in SaaS Data
VS
Sign Up for Brand Profile PRO to get the full Intuit Customer Loyalty vs. Companies in SaaS data and gain insights into your customers today.
Intuit Product Quality
3.9/5
Intuit has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Intuit's overall Product Quality score rated by its users and customers.
Intuit Product Information
Intuit serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Intuit supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Intuit’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Intuit's product the highest. Reviewers from the Construction industry rated Intuit the lowest at 3.6.
- Website
- http://www.intuit.com/
- Company Size
- 10,000+ Employees
Industry
Information Services
Tech
Consumer Services
FinTech
Languages Supported
English
Chinese (Traditional)
French
Portuguese
Spanish
Quick Insights into Intuit Product Quality
Intuit's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Intuit's Product Quality.
Ranked Intuit Product Quality the Highest
Ranked Intuit Product Quality the Lowest
Intuit Product Quality Score by Gender
Female customers rated Intuit's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Intuit.
Male
3.6/5
Female
3.9/5
Intuit Product Quality Score by Ethnicity
Intuit's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Intuit.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 1.6 | Other | 1.6 |
Intuit Product Quality Score by Age
Intuit's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Intuit.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.8 | 26-30 | 4.8 |
31-35 5 | 31-35 | 5 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.9 | 41-45 | 3.9 |
56-60 1.6 | 56-60 | 1.6 |
Intuit Product Quality Score by Usage
Intuit's Product Quality score was rated the highest by customers who have used Intuit's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Intuit Product Quality Score by Industry
Intuit's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Intuit Product Quality vs. Competitors
Compared to its competitors, Intuit's Product Quality score is rated right above Meta, and is preceded by LinkedIn.
Unlock Intuit Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Intuit Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other SaaS Brands
In the SaaS industry, Intuit's Product Quality score is rated right above Accenture (US), and is preceded by ZoomInfo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zoom Video Communications | 4.4/5 |
| Slack | 4.4/5 |
| DocuSign | 4.3/5 |
| Adobe | 4.2/5 |
| 4.1/5 | |
| Shopify | 4.1/5 |
| ZoomInfo | 4/5 |
| Intuit | 3.9/5 |
| Accenture (US) | 3.7/5 |
Unlock Intuit Product Quality vs. Companies in SaaS Data
VS
Sign Up for Brand Profile PRO to get the full Intuit Product Quality vs. Companies in SaaS data and gain insights into your customers today.
Intuit Pricing
Intuit ROI & Value For Money
3.9/5
Intuit has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Intuit's overall ROI score rated by its users and customers.
Intuit Pricing Plans
Intuit has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Construction industry think that they had the lowest ROI from Intuit.
Who Uses Intuit?
Small Businesses
Medium Businesses
Quick Insights into Intuit ROI
Intuit's ROI score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Intuit's ROI score.
Ranked Intuit ROI the Highest
Ranked Intuit ROI the Lowest
Intuit ROI Score by Gender
Intuit's ROI score was rated 3.7 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Intuit.
Male
3.7/5
Female
3.7/5
Intuit ROI Score by Ethnicity
Intuit's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Intuit.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 1.5 | Other | 1.5 |
Intuit ROI Score by Age
Intuit's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Intuit.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4.3 | 26-30 | 4.3 |
31-35 5 | 31-35 | 5 |
36-40 2.6 | 36-40 | 2.6 |
41-45 3.8 | 41-45 | 3.8 |
56-60 2 | 56-60 | 2 |
Intuit ROI Score by Usage
Intuit's ROI score was rated the highest by customers who have used Intuit's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Intuit ROI Score by Industry
Intuit's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Intuit Pricing vs. Competitors
Compared to its competitors, Intuit's ROI score is rated right above Meta, and is preceded by LinkedIn.
Unlock Intuit ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Intuit ROI vs. Competitors data and gain insights into your customers today.
ROI for Other SaaS Brands
In the SaaS industry, Intuit's ROI score is rated right above LinkedIn, and is preceded by DocuSign.
| COMPANY | Pricing Score | |
|---|---|---|
| Slack | 4.2/5 |
| Zoom Video Communications | 4.2/5 |
| Shopify | 4.1/5 |
| DocuSign | 4/5 |
| Intuit | 3.9/5 |
| 3.9/5 | |
| Adobe | 3.9/5 |
| ZoomInfo | 3.8/5 |
| Accenture (US) | 3.5/5 |
Unlock Intuit ROI vs. Companies in SaaS Data
VS
Sign Up for Brand Profile PRO to get the full Intuit ROI vs. Companies in SaaS data and gain insights into your customers today.
Intuit Customer Satisfaction (CSAT)
Intuit Customer Satisfaction (CSAT) Score
77 / 100
Intuit has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
51%
Satisfied
26%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
2%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Intuit Customer Satisfaction
Intuit's Customer Satisfaction score was rated highest by customers who have used Intuit's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Intuit's Customer Satisfaction.
Ranked Intuit Customer Satisfaction the Highest
Ranked Intuit Customer Satisfaction the Lowest
Intuit Customer Satisfaction Score by Gender
Female customers rated Intuit's Customer Satisfaction score 12 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Intuit.
71 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
83 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Intuit Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Intuit's Customer Satisfaction (CSAT) score was rated 71% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Intuit.
71 / 100
Very Satisfied
71%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to African American/Black
Intuit's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Intuit.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Intuit's Customer Satisfaction (CSAT) score was rated 88% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Intuit.
88 / 100
Very Satisfied
44%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
CSAT according to Other
Intuit's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Intuit.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Intuit Customer Satisfaction Score by Age
Intuit's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Intuit.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 41-45 | 83% | |||||||||||||||
| 56-60 | 33% |
Intuit Customer Satisfaction Score by Usage
Intuit's Customer Satisfaction score was rated the highest by customers who have used Intuit's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Intuit Customer Satisfaction Score by Industry
Intuit's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Intuit Customer Satisfaction Score by Industry",
"text": "Intuit's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Intuit's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Accounting",
"groupId": 495,
"score": 87,
"stars": 0,
"csatScore": 87,
"text": "Intuit's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 87
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Intuit's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
}
]
}Intuit Customer Satisfaction vs. Competitors
Compared to its competitors, Intuit's Customer Satisfaction score is rated right above Meta, and is preceded by LinkedIn.
Unlock Intuit Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Intuit Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other SaaS Brands
In the SaaS industry, Intuit's Customer Satisfaction score is rated right above Accenture (US), and is preceded by Zoom Video Communications.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Slack | 91% |
| 82% | |
| Shopify | 82% |
| DocuSign | 82% |
| ZoomInfo | 80% |
| Zoom Video Communications | 79% |
| Intuit | 77% |
| Accenture (US) | 76% |
| Adobe | 70% |
Unlock Intuit Customer Satisfaction vs. Companies in SaaS Data
VS
Sign Up for Brand Profile PRO to get the full Intuit Customer Satisfaction vs. Companies in SaaS data and gain insights into your customers today.
Intuit Customer Service
3.8/5
Intuit has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Intuit's overall Customer Service score rated by its users and customers.
About Intuit's Customer Service
Address
2700 Coast Ave, Mountain View, CA 94043
Website
http://www.intuit.com/
Phone Number
858-525-8000
Intuit's Social Links
Quick Insights into Intuit Customer Service
Intuit's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Intuit's Customer Service score.
Ranked Intuit Customer Service the Highest
Ranked Intuit Customer Service the Lowest
Intuit Customer Service Score by Gender
Female customers rated Intuit's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Intuit.
Male
3.5/5
Female
3.6/5
Intuit Customer Service Score by Ethnicity
Intuit's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Intuit.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 1.6 | Other | 1.6 |
Intuit Customer Service Score by Age
Intuit's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Intuit.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4.2 | 26-30 | 4.2 |
31-35 5 | 31-35 | 5 |
36-40 2.5 | 36-40 | 2.5 |
41-45 3.6 | 41-45 | 3.6 |
56-60 1.6 | 56-60 | 1.6 |
Intuit Customer Service Score by Usage
Intuit's Customer Service score was rated the highest by customers who have used Intuit's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Intuit Customer Service Score by Industry
Intuit's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Intuit Customer Service vs. Competitors
Compared to its competitors, Intuit's Customer Service score is rated right above Meta, and is preceded by LinkedIn.
Unlock Intuit Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Intuit Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other SaaS Brands
In the SaaS industry, Intuit's Customer Service score is rated right above Accenture (US), and is preceded by ZoomInfo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zoom Video Communications | 4.1/5 |
| Slack | 4.1/5 |
| Shopify | 4.1/5 |
| DocuSign | 4.1/5 |
| 4/5 | |
| Adobe | 3.9/5 |
| ZoomInfo | 3.9/5 |
| Intuit | 3.8/5 |
| Accenture (US) | 3.8/5 |
Unlock Intuit Customer Service vs. Companies in SaaS Data
VS
Sign Up for Brand Profile PRO to get the full Intuit Customer Service vs. Companies in SaaS data and gain insights into your customers today.
Intuit as an Employer
4.5/5
Intuit has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Intuit scored a 36 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Intuit would recommend the brand to a friend. ENPS measures how likely Intuit employees would recommend working at Intuit to a friend.
Net Promoter Score
36
NPS Score
| 62% | Promoters |
|---|---|
| 12% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 60% | Promoters |
|---|---|
| 17% | Passive |
| 23% | Detractors |
Global Ranking Snapshot
Intuit is ranked #149 in the Global Top 100 Brands. It ranks just behind Western Union and just ahead of UPS.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
147 |  | Sony Pictures Entertainment |  | Tony Vinciquerra | Media and Entertainment |
148 |  | Western Union |  | Devin McGranahan | Banking and Financial Services |
149 | | Intuit | | Sasan Goodarzi | SaaS |
150 |  | UPS |  | Carol B. Tomé | Automotive and Transportation |
151 |  | Kroger |  | Rodney McMullen | Retail |
152 |  | Bank of America |  | Brian Moynihan | Banking and Financial Services |
153 |  | Pizza Hut |  | Arthur Starrs | Food and Beverages |
SaaS Ranking Snapshot
Intuit is ranked #11 in the SaaS Industry. It ranks just behind Western Union and just ahead of Canon.
Popular Brands in the Industry
Want to learn more about
Get in touch & set up a free account now