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ivanti
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About ivanti's Brand

Among its major competitors, ivanti is ranked in 4th place for NPS while Samanage is 1st, and Spiceworks is 2nd.

Brand at a Glance

81%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service

ivanti Ranking

ivanti NPS

ivanti's Net Promoter Score (NPS) is a 36 with 49% Promoters, 38% Passives, and 13% Detractors. Net Promoter Score tracks whether ivanti's customers would recommend using the product based on a scale of -100 to 100.

ivanti Overall NPS

36
NPS
49%Promoters
38%Passives
13%Detractors
ivanti Overall NPS

ivanti NPS Trend

-100
-50
0
50
100
Jul 2020
-100
Jul 2020-100
Oct 2020
0
Oct 20200
Dec 2020
0
Dec 20200
Jun 2021
20
Jun 202120
Aug 2021
34
Aug 202134
Sep 2021
43
Sep 202143
Jun 2022
38
Jun 202238

How Other Brands Compare

ivanti is ranked third for NPS among its competitors. Samanage and ServiceNow come in first and second, with BMC Software coming in at #4.

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ivanti's Logo
ivanti
ServiceNow's Logo
ServiceNow
BMC Software's Logo
BMC Software
Samanage's Logo
Samanage
Global Ranking#-#331#-#-
NPS36441360
Social Sentiment Calculated by analyzing social media and other online mentions--Neutral-
Valuation Updated every 24 hours for public companies-$90.07B$1.36B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ivanti NPS vs. Competitors

Compared to its competitors, ivanti's NPS is rated right above BMC Software, and is preceded by ServiceNow.

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ivanti Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of ivanti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81
81%
19
19%
ivanti Customer Loyalty

ivanti Customer Loyalty Score by Industry

ivanti's Customer Loyalty score was rated 70% by Tech industry customers.

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Tech
70%

ivanti Customer Loyalty vs. Competitors

Compared to its competitors, ivanti's Customer Loyalty score is rated right above BMC Software, and is preceded by ServiceNow.

COMPANYCustomer Loyalty Score
Spiceworks100%
ServiceNow90%
ivanti81%
BMC Software70%
SamanageN/A

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ivanti Product Quality

3.9/5

ivanti has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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ivanti Product Information

ivanti’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ivanti's product the highest.

Website
http://www.ivanti.com
Company Size
1,001-5,000 Employees

Quick Insights into ivanti Product Quality

ivanti's Product Quality score was rated highest by customers from the Tech industry.

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Ranked ivanti Product Quality the Highest

Tech
3.8

ivanti Product Quality Score by Industry

ivanti's Product Quality score was rated 3.8 stars by Tech industry customers.

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Tech
3.8

ivanti Product Quality vs. Competitors

Compared to its competitors, ivanti's Product Quality score is rated right above BMC Software, and is preceded by Spiceworks.

COMPANYProduct Quality Score
Samanage4.5/5
ServiceNow4.3/5
Spiceworks4.2/5
ivanti3.9/5
BMC Software3.9/5

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ivanti Pricing

ivanti ROI & Value For Money

3.7/5

ivanti has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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ivanti Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into ivanti ROI

ivanti's ROI score was rated highest by customers from the Tech industry.

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Ranked ivanti ROI the Highest

Tech
3.3

ivanti ROI Score by Industry

ivanti's ROI score was rated 3.3 stars by Tech industry customers.

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Tech
3.3

ivanti Pricing vs. Competitors

Compared to its competitors, ivanti's ROI score is rated right above BMC Software, and is preceded by ServiceNow.

COMPANYPricing Score
Samanage4.4/5
Spiceworks4.4/5
ServiceNow4.1/5
ivanti3.7/5
BMC Software3.5/5

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ivanti Customer Satisfaction (CSAT)

ivanti Customer Satisfaction (CSAT) Score

100 / 100

ivanti has an overall Customer Satisfaction score of 100 rated by its users and customers.

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Very Satisfied0%
Satisfied100%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

ivanti Customer Satisfaction vs. Competitors

Compared to its competitors, ivanti's Customer Satisfaction score is rated right above ServiceNow, and is preceded by Spiceworks.

COMPANYCustomer Satisfaction (CSAT) Score
Spiceworks100%
ivanti100%
ServiceNow87%
BMC Software63%
Samanage0%

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ivanti Customer Service

3.7/5

ivanti has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About ivanti's Customer Service

Website

http://www.ivanti.com

Quick Insights into ivanti Customer Service

ivanti's Customer Service score was rated highest by customers from the Tech industry.

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Ranked ivanti Customer Service the Highest

Tech
3.6

ivanti Customer Service Score by Industry

ivanti's Customer Service score was rated 3.6 stars by Tech industry customers.

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Tech
3.6

ivanti Customer Service vs. Competitors

Compared to its competitors, ivanti's Customer Service score is rated right above BMC Software, and is preceded by Spiceworks.

COMPANYCustomer Service Score
Samanage5/5
ServiceNow4.2/5
Spiceworks3.9/5
ivanti3.7/5
BMC Software3.6/5

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ivanti as an Employer

4.5/5

ivanti has a 4.5/5 stars for its overall company culture rated by their employees

  ivanti CEO
top
10%
CEO of ivanti

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ivanti scored a 36 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of ivanti would recommend the brand to a friend. ENPS measures how likely ivanti employees would recommend working at ivanti to a friend.

Net Promoter Score

36
NPS Score
49%Promoters
38%Passive
13%Detractors

Employee Net Promoter Score

11
eNPS Score
39%Promoters
33%Passive
28%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty