36
NPS
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ivanti
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About ivanti's Brand
Among its major competitors, ivanti is ranked in 4th place for NPS while Samanage is 1st, and Spiceworks is 2nd.
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
ivanti Ranking
- #3 / 4 of its competitors
ivanti NPS
ivanti's Net Promoter Score (NPS) is a 36 with 49% Promoters, 38% Passives, and 13% Detractors. Net Promoter Score tracks whether ivanti's customers would recommend using the product based on a scale of -100 to 100.
ivanti Overall NPS
| 49% | Promoters |
|---|---|
| 38% | Passives |
| 13% | Detractors |
ivanti NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Oct 2020 0 | Oct 2020 | 0 |
Dec 2020 0 | Dec 2020 | 0 |
Jun 2021 20 | Jun 2021 | 20 |
Aug 2021 34 | Aug 2021 | 34 |
Sep 2021 43 | Sep 2021 | 43 |
Jun 2022 38 | Jun 2022 | 38 |
How Other Brands Compare
ivanti is ranked third for NPS among its competitors. Samanage and ServiceNow come in first and second, with BMC Software coming in at #4.
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ivanti |  ServiceNow |  BMC Software |  Samanage | |
| Global Ranking | #- | #331 | #- | #- |
| NPS | 36 | 44 | 13 | 60 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $90.07B | $1.36B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ivanti NPS vs. Competitors
Compared to its competitors, ivanti's NPS is rated right above BMC Software, and is preceded by ServiceNow.
| COMPANY | NPS Score | |
|---|---|---|
| Samanage | 60 |
 | Spiceworks | 50 |
| ServiceNow | 44 |
| ivanti | 36 |
| BMC Software | 13 |
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ivanti Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of ivanti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ivanti Customer Loyalty Score by Industry
ivanti's Customer Loyalty score was rated 70% by Tech industry customers.
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ivanti Customer Loyalty vs. Competitors
Compared to its competitors, ivanti's Customer Loyalty score is rated right above BMC Software, and is preceded by ServiceNow.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Spiceworks | 100% |
| ServiceNow | 90% |
| ivanti | 81% |
| BMC Software | 70% |
| Samanage | N/A |
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ivanti Product Quality
3.9/5
ivanti has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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ivanti Product Information
ivanti’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ivanti's product the highest.
- Website
- http://www.ivanti.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into ivanti Product Quality
ivanti's Product Quality score was rated highest by customers from the Tech industry.
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Ranked ivanti Product Quality the Highest
ivanti Product Quality Score by Industry
ivanti's Product Quality score was rated 3.8 stars by Tech industry customers.
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ivanti Product Quality vs. Competitors
Compared to its competitors, ivanti's Product Quality score is rated right above BMC Software, and is preceded by Spiceworks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Samanage | 4.5/5 |
| ServiceNow | 4.3/5 |
| Spiceworks | 4.2/5 |
| ivanti | 3.9/5 |
| BMC Software | 3.9/5 |
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ivanti Pricing
ivanti ROI & Value For Money
3.7/5
ivanti has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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ivanti Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into ivanti ROI
ivanti's ROI score was rated highest by customers from the Tech industry.
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Ranked ivanti ROI the Highest
ivanti ROI Score by Industry
ivanti's ROI score was rated 3.3 stars by Tech industry customers.
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ivanti Pricing vs. Competitors
Compared to its competitors, ivanti's ROI score is rated right above BMC Software, and is preceded by ServiceNow.
| COMPANY | Pricing Score | |
|---|---|---|
| Samanage | 4.4/5 |
| Spiceworks | 4.4/5 |
| ServiceNow | 4.1/5 |
| ivanti | 3.7/5 |
| BMC Software | 3.5/5 |
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ivanti Customer Satisfaction (CSAT)
ivanti Customer Satisfaction (CSAT) Score
100 / 100
ivanti has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ivanti Customer Satisfaction vs. Competitors
Compared to its competitors, ivanti's Customer Satisfaction score is rated right above ServiceNow, and is preceded by Spiceworks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Spiceworks | 100% |
| ivanti | 100% |
| ServiceNow | 87% |
| BMC Software | 63% |
| Samanage | 0% |
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ivanti Customer Service
3.7/5
ivanti has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About ivanti's Customer Service
Website
http://www.ivanti.com
Quick Insights into ivanti Customer Service
ivanti's Customer Service score was rated highest by customers from the Tech industry.
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Ranked ivanti Customer Service the Highest
ivanti Customer Service Score by Industry
ivanti's Customer Service score was rated 3.6 stars by Tech industry customers.
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ivanti Customer Service vs. Competitors
Compared to its competitors, ivanti's Customer Service score is rated right above BMC Software, and is preceded by Spiceworks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Samanage | 5/5 |
| ServiceNow | 4.2/5 |
| Spiceworks | 3.9/5 |
| ivanti | 3.7/5 |
| BMC Software | 3.6/5 |
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ivanti as an Employer
4.5/5
ivanti has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
ivanti scored a 36 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of ivanti would recommend the brand to a friend. ENPS measures how likely ivanti employees would recommend working at ivanti to a friend.
Net Promoter Score
36
NPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 39% | Promoters |
|---|---|
| 33% | Passive |
| 28% | Detractors |
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