Comparably is excited to introduce our all-new Best Brands Award winners
Learn More
Brand Page
JDA Software
Marketing or Exec? Claim Your Free Account

About JDA Software's Brand

JDA Software Group is the global leader in helping more than 5,800 retail, manufacturing and wholesale distribution customers in 60

Brand at a Glance

83%
Customer Loyalty
2.8/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
JDA Software CMO
  JDA Software CMO

Kevin Iaquinto

Kevin Iaquinto serves as the EVP and Chief Marketing Officer of JDA Software. Kevin started at JDA Software in January of 2014. Kevin currently resides in Washington D.C. Metro Area.

JDA Software NPS

JDA Software's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether JDA Software's customers would recommend using the product based on a scale of -100 to 100.

JDA Software Overall NPS

0
NPS
40%Promoters
20%Passives
40%Detractors
JDA Software Overall NPS

JDA Software NPS Trend

-100
-50
0
50
100
Jun 2020
-100
Jun 2020-100
Aug 2020
-50
Aug 2020-50
Dec 2021
0
Dec 20210
Jan 2022
-25
Jan 2022-25
Apr 2022
0
Apr 20220

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

JDA Software Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of JDA Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

83
83%
17
17%
JDA Software Customer Loyalty

JDA Software Product Quality

2.8/5

JDA Software has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.

Sign Up to unlock JDA Software's overall Product Quality score rated by its users and customers.

JDA Software Product Information

JDA Software’s product quality score is a 2.8 out of 5 as rated by its users and customers.

Website
http://www.jda.com
Company Size
1,001-5,000 Employees

Industry

Tech
Business Services
Ecommerce and Marketplaces
Marketplaces
Productivity
SaaS

JDA Software Pricing

JDA Software ROI & Value For Money

3/5

JDA Software has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

Sign Up to unlock JDA Software's overall ROI score rated by its users and customers.

JDA Software Customer Service

3.1/5

JDA Software has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

Sign Up to unlock JDA Software's overall Customer Service score rated by its users and customers.

About JDA Software's Customer Service

Address

14400 N. 87th Street, Scottsdale, AZ


Website

http://www.jda.com


Phone Number

4803084268

JDA Software as an Employer

3.4/5

JDA Software has a 3.4/5 stars for its overall company culture rated by their employees

  JDA Software CEO
top
5%
CEO of JDA Software

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

JDA Software scored a 0 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of JDA Software would recommend the brand to a friend. ENPS measures how likely JDA Software employees would recommend working at JDA Software to a friend.

Net Promoter Score

0
NPS Score
40%Promoters
20%Passive
40%Detractors

Employee Net Promoter Score

10
eNPS Score
48%Promoters
14%Passive
38%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty