0
NPS
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John Hancock
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About John Hancock's Brand
Brand at a Glance
77%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
John Hancock NPS
John Hancock's Net Promoter Score (NPS) is a 0 with 46% Promoters, 8% Passives, and 46% Detractors. Net Promoter Score tracks whether John Hancock's customers would recommend using the product based on a scale of -100 to 100.
John Hancock Overall NPS
| 46% | Promoters |
|---|---|
| 8% | Passives |
| 46% | Detractors |
John Hancock NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -29 | Jan 2021 | -29 |
Feb 2021 -22 | Feb 2021 | -22 |
May 2021 -18 | May 2021 | -18 |
Jun 2021 -9 | Jun 2021 | -9 |
Jul 2021 -8 | Jul 2021 | -8 |
Aug 2021 -1 | Aug 2021 | -1 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 -6 | Dec 2021 | -6 |
Feb 2022 -5 | Feb 2022 | -5 |
Mar 2022 -5 | Mar 2022 | -5 |
Apr 2022 -4 | Apr 2022 | -4 |
May 2022 0 | May 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
John Hancock NPS by Gender
Male customers rated John Hancock's NPS 25 points higher than Female customers.
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Male
0
John Hancock's NPS was rated by Male customers on Comparably.
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50%
Promoters
0%
Passives
50%
Detractors
Female
-25
John Hancock's NPS was rated -25 by Female customers on Comparably.
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25%
Promoters
25%
Passives
50%
Detractors
John Hancock NPS by Ethnicity
John Hancock's NPS was rated 20 points by Caucasian customers on Comparably.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
John Hancock NPS by Age
John Hancock's NPS was rated -100 points by customers ages 66+ on Comparably.
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John Hancock NPS by Usage
John Hancock's NPS was rated -42 points by customers who have used John Hancock's products/services for Over 10 Years.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -42 | Over 10 Years | -42 |
John Hancock Customer Reviews
Out of the 3 John Hancock customer reviews 1 was positive and 2 were constructive. John Hancock customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
John Hancock Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of John Hancock users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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John Hancock Customer Loyalty Score by Gender
Male customers rated John Hancock's Customer Loyalty score 45% higher than Female customers.
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Male
100%
Yes
Female
55%
Yes
John Hancock Customer Loyalty Score by Ethnicity
John Hancock's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
John Hancock Customer Loyalty Score by Age
John Hancock's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
John Hancock Customer Loyalty Score by Usage
John Hancock's Customer Loyalty score was rated 74% by customers who have used John Hancock's products/services for Over 10 Years.
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John Hancock Product Quality
2.8/5
John Hancock has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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John Hancock Product Information
John Hancock’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.johnhancock.com
- Company Size
- 10,000+ Employees
Industry
FinTech
Healthcare
Quick Insights into John Hancock Product Quality
John Hancock's Product Quality score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked John Hancock Product Quality the Highest
Ranked John Hancock Product Quality the Lowest
John Hancock Product Quality Score by Gender
Male customers rated John Hancock's Product Quality score 1.8 stars higher than Female customers.
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Male
3.9/5
Female
2.1/5
John Hancock Product Quality Score by Ethnicity
John Hancock's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of John Hancock.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
John Hancock Product Quality Score by Age
John Hancock's Product Quality score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of John Hancock.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
John Hancock Product Quality Score by Usage
John Hancock's Product Quality score was rated 2.4 stars by customers who have used John Hancock's products/services for Over 10 Years.
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John Hancock Pricing
John Hancock ROI & Value For Money
2.8/5
John Hancock has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into John Hancock ROI
John Hancock's ROI score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked John Hancock ROI the Highest
Ranked John Hancock ROI the Lowest
John Hancock ROI Score by Gender
Male customers rated John Hancock's ROI score 0.5 stars higher than Female customers.
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Male
2.9/5
Female
2.4/5
John Hancock ROI Score by Ethnicity
John Hancock's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of John Hancock.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
John Hancock ROI Score by Age
John Hancock's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of John Hancock.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
John Hancock ROI Score by Usage
John Hancock's ROI score was rated 2 stars by customers who have used John Hancock's products/services for Over 10 Years.
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John Hancock Customer Satisfaction (CSAT)
John Hancock Customer Satisfaction (CSAT) Score
30 / 100
John Hancock has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into John Hancock Customer Satisfaction
John Hancock's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked John Hancock Customer Satisfaction the Highest
John Hancock Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
John Hancock's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
John Hancock Customer Satisfaction Score by Usage
John Hancock's Customer Satisfaction score was rated 0 points by customers who have used John Hancock's products/services for Over 10 Years.
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John Hancock Customer Service
2.9/5
John Hancock has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About John Hancock's Customer Service
Address
Boston, MA
Website
http://www.johnhancock.com
Quick Insights into John Hancock Customer Service
John Hancock's Customer Service score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked John Hancock Customer Service the Highest
Ranked John Hancock Customer Service the Lowest
John Hancock Customer Service Score by Gender
Male customers rated John Hancock's Customer Service score 0.5 stars higher than Female customers.
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Male
2.7/5
Female
2.2/5
John Hancock Customer Service Score by Ethnicity
John Hancock's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
John Hancock Customer Service Score by Age
John Hancock's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of John Hancock.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
John Hancock Customer Service Score by Usage
John Hancock's Customer Service score was rated 2.3 stars by customers who have used John Hancock's products/services for Over 10 Years.
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John Hancock as an Employer
3.4/5
John Hancock has a 3.4/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
John Hancock scored a 0 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of John Hancock would recommend the brand to a friend. ENPS measures how likely John Hancock employees would recommend working at John Hancock to a friend.
Net Promoter Score
0
NPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 55% | Promoters |
|---|---|
| 11% | Passive |
| 34% | Detractors |
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