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LAZ parking
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About LAZ parking's Brand

Our company's mission is to "create opportunities for our employees and value for our clients" and, as you can see, employees come first

Brand at a Glance

67%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service

LAZ parking NPS

LAZ parking's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether LAZ parking's customers would recommend using the product based on a scale of -100 to 100.

LAZ parking Overall NPS

-20
NPS
40%Promoters
0%Passives
60%Detractors
LAZ parking Overall NPS

LAZ parking NPS Trend

-100
-50
0
50
100
May 2020
-100
May 2020-100
Aug 2020
-100
Aug 2020-100
May 2021
-50
May 2021-50
Aug 2021
-60
Aug 2021-60
Sep 2021
-43
Sep 2021-43
Oct 2021
-45
Oct 2021-45
Nov 2021
-33
Nov 2021-33
Jan 2022
-23
Jan 2022-23
Mar 2022
-15
Mar 2022-15
Apr 2022
-25
Apr 2022-25
May 2022
-11
May 2022-11
Jun 2022
-20
Jun 2022-20

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

LAZ parking NPS by Gender

Male customers rated LAZ parking's NPS 76 points higher than Female customers.

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Male

42

LAZ parking's NPS was rated 42 by Male customers on Comparably.

Sign Up to learn about LAZ parking's NPS Score rated by Male customers on Comparably.
71%
Promoters
0%
Passives
29%
Detractors

Female

-34

LAZ parking's NPS was rated -34 by Female customers on Comparably.

Sign Up to learn about LAZ parking's NPS Score rated by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors

LAZ parking NPS by Ethnicity

LAZ parking's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of LAZ parking.
-100
-50
0
50
100
Caucasian
-20
Caucasian-20
Hispanic or Latino
34
Hispanic or Latino34

LAZ parking NPS by Age

LAZ parking's NPS was rated 34 points by customers ages 41-45 on Comparably.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of LAZ parking.
0
20
40
60
80
100
Promoters
67%
Passives
0%
Detractors
33%
41-4567%0%33%

LAZ parking NPS by Usage

LAZ parking's NPS was rated 34 points by customers who have used LAZ parking's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of LAZ parking.
-100
-50
0
50
100
Less than 1 Year
34
Less than 1 Year34

LAZ parking Customer Reviews

Out of the 7 LAZ parking customer reviews 3 were positive and 4 were constructive. LAZ parking customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Stop scamming people. This is a fraud company. stop sending fake violation tickets for customers who already paid.
Review from Chicago, IL / Male / Caucasian / 26-30Posted 9 days ago
What do you value most about this brand?
Solid focus on customer service.
Review from Hartford, CT / Male / Caucasian / 66+
What can this brand most improve?
Everything they are scam artists
Review from Los Angeles, CA / Male / Caucasian / 31-35
What do you value most about this brand?
Quality woth their performance most
Review from Hartford, CT / Male / Hispanic or Latino / 36-40
What do you value most about this brand?
Loyalty psssion dedication to commmunity
Review from Hartford, CT / Male / Caucasian / 41-45

LAZ parking Customer Loyalty

67%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

67% of LAZ parking users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

67
67%
33
33%
LAZ parking Customer Loyalty

LAZ parking Customer Loyalty Score by Gender

Male customers rated LAZ parking's Customer Loyalty score 34% higher than Female customers.

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Male
74%
Yes
Female
40%
Yes

LAZ parking Customer Loyalty Score by Ethnicity

LAZ parking's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LAZ parking.
46
out of 100
Caucasian
70
out of 100
Hispanic or Latino

LAZ parking Customer Loyalty Score by Age

LAZ parking's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.

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0
20%
40%
60%
80%
100%
41-45
100%
41-45100%

LAZ parking Customer Loyalty Score by Usage

LAZ parking's Customer Loyalty score was rated 70% by customers who have used LAZ parking's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
70%

LAZ parking Product Quality

2.9/5

LAZ parking has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.

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LAZ parking Product Information

LAZ parking’s product quality score is a 2.9 out of 5 as rated by its users and customers.

Website
https://www.lazparking.com/
Company Size
10,000+ Employees

Industry

Real Estate

Quick Insights into LAZ parking Product Quality

LAZ parking's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked LAZ parking Product Quality the Highest

Male
3.7
41-45
3.5
Hispanic or Latino
3.5

Ranked LAZ parking Product Quality the Lowest

Caucasian
2.3
Female
2

LAZ parking Product Quality Score by Gender

Male customers rated LAZ parking's Product Quality score 1.7 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LAZ parking.

Male

3.7/5

Female

2/5

LAZ parking Product Quality Score by Ethnicity

LAZ parking's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LAZ parking.
0
1
2
3
4
5
Caucasian
2.3
Caucasian2.3
Hispanic or Latino
3.5
Hispanic or Latino3.5

LAZ parking Product Quality Score by Age

LAZ parking's Product Quality score was rated 3.5 stars by customers ages 41-45 on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LAZ parking.
0
1
2
3
4
5
41-45
3.5
41-453.5

LAZ parking Product Quality Score by Usage

LAZ parking's Product Quality score was rated 3.5 stars by customers who have used LAZ parking's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
3.5

LAZ parking Pricing

LAZ parking ROI & Value For Money

2.8/5

LAZ parking has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.

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Quick Insights into LAZ parking ROI

LAZ parking's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.

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Ranked LAZ parking ROI the Highest

Hispanic or Latino
4
41-45
3.5
Male
3.5

Ranked LAZ parking ROI the Lowest

Female
2.5
Caucasian
2.1

LAZ parking ROI Score by Gender

Male customers rated LAZ parking's ROI score 1 stars higher than Female customers.

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Male

3.5/5

Female

2.5/5

LAZ parking ROI Score by Ethnicity

LAZ parking's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LAZ parking.
0
1
2
3
4
5
Caucasian
2.1
Caucasian2.1
Hispanic or Latino
4
Hispanic or Latino4

LAZ parking ROI Score by Age

LAZ parking's ROI score was rated 3.5 stars by customers ages 41-45 on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Age data of LAZ parking.
0
1
2
3
4
5
41-45
3.5
41-453.5

LAZ parking ROI Score by Usage

LAZ parking's ROI score was rated 3.3 stars by customers who have used LAZ parking's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
3.3

LAZ parking Customer Satisfaction (CSAT)

LAZ parking Customer Satisfaction (CSAT) Score

50 / 100

LAZ parking has an overall Customer Satisfaction score of 50 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

PRO Demo Our Brand Intelligence Solutions

Very Satisfied43%
Satisfied7%
Neither Satisfied nor Dissatisfied0%
Dissatisfied7%
Very Dissatisfied43%
Very Satisfied
43%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
43%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into LAZ parking Customer Satisfaction

LAZ parking's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.

Sign Up to unlock insights into how customers have ranked LAZ parking's Customer Satisfaction.

Ranked LAZ parking Customer Satisfaction the Highest

Male
71%
Hispanic or Latino
67%
Less than 1 Year
67%

Ranked LAZ parking Customer Satisfaction the Lowest

Caucasian
40%
Female
33%

LAZ parking Customer Satisfaction Score by Gender

Male customers rated LAZ parking's Customer Satisfaction score 38 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LAZ parking.
71 / 100
Male
Very Satisfied
57%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
33 / 100
Female
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%

LAZ parking Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

LAZ parking's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LAZ parking.
40 / 100
Very Satisfied20%
Satisfied20%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied60%
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%

CSAT according to Hispanic or Latino

LAZ parking's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LAZ parking.
67 / 100
Very Satisfied67%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

LAZ parking Customer Satisfaction Score by Usage

LAZ parking's Customer Satisfaction score was rated 67 points by customers who have used LAZ parking's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year
67

LAZ parking Customer Service

2.9/5

LAZ parking has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About LAZ parking's Customer Service

Address

15 Lewis Street, 5th Floor, Hartford, CT 06103


Website

https://www.lazparking.com/


Phone Number

3125777985x1001

Quick Insights into LAZ parking Customer Service

LAZ parking's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Female customers.

Sign Up to unlock insights into how customers have ranked LAZ parking's Customer Service score.

Ranked LAZ parking Customer Service the Highest

41-45
3.5
Male
3.5
Hispanic or Latino
3.3

Ranked LAZ parking Customer Service the Lowest

Caucasian
2.2
Female
2

LAZ parking Customer Service Score by Gender

Male customers rated LAZ parking's Customer Service score 1.5 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LAZ parking.

Male

3.5/5

Female

2/5

LAZ parking Customer Service Score by Ethnicity

LAZ parking's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LAZ parking.
0
20
40
60
80
100
Caucasian
2.2
Caucasian2.2
Hispanic or Latino
3.3
Hispanic or Latino3.3

LAZ parking Customer Service Score by Age

LAZ parking's Customer Service score was rated 3.5 stars by customers ages 41-45 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LAZ parking.
0
20
40
60
80
100
41-45
3.5
41-453.5

LAZ parking Customer Service Score by Usage

LAZ parking's Customer Service score was rated 3.3 stars by customers who have used LAZ parking's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
3.3

LAZ parking as an Employer

3.2/5

LAZ parking has a 3.2/5 stars for its overall company culture rated by their employees

  LAZ parking CEO
top
25%
CEO of LAZ parking

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

LAZ parking scored a -20 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of LAZ parking would recommend the brand to a friend. ENPS measures how likely LAZ parking employees would recommend working at LAZ parking to a friend.

Net Promoter Score

-20
NPS Score
40%Promoters
0%Passive
60%Detractors

Employee Net Promoter Score

18
eNPS Score
52%Promoters
14%Passive
34%Detractors

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