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lululemon athletica is
Ranked
#26
in
Fashion and Beauty Brands
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lululemon athletica
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lululemon athletica is ranked #26 in Fashion and Beauty Brands

About lululemon athletica's Brand

Creating components for people to live long, healthy and fun lives. lululemon athletica’s brand is ranked #233 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of lululemon athletica. When compared to other organizations within the Fashion and Beauty industry, lululemon athletica is ranked #26. Among its major competitors, lululemon athletica is ranked in 4th place for NPS while Nike is 1st, and American Eagle Outfitters is 2nd.Their current market cap is $37.68B

Brand at a Glance

82%
Customer Loyalty
4.4/5
Product Quality
4.1/5
Pricing
4.3/5
Customer Service

lululemon athletica Ranking

lululemon athletica NPS

lululemon athletica's Net Promoter Score (NPS) is a 40 with 59% Promoters, 22% Passives, and 19% Detractors. Net Promoter Score tracks whether lululemon athletica's customers would recommend using the product based on a scale of -100 to 100.

lululemon athletica Overall NPS

40
NPS
59%Promoters
22%Passives
19%Detractors
lululemon athletica Overall NPS

lululemon athletica NPS Trend

-100
-50
0
50
100
Jul 2021
36
Jul 202136
Aug 2021
34
Aug 202134
Sep 2021
40
Sep 202140
Oct 2021
43
Oct 202143
Nov 2021
40
Nov 202140
Dec 2021
40
Dec 202140
Jan 2022
40
Jan 202240
Feb 2022
38
Feb 202238
Mar 2022
40
Mar 202240
Apr 2022
41
Apr 202241
May 2022
42
May 202242
Jun 2022
40
Jun 202240

How Other Brands Compare

lululemon athletica is ranked third for NPS among its competitors. Nike and American Eagle Outfitters come in first and second, with Nordstrom coming in at #4. Among those competitors, it is the second most valued company behind Nike.

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lululemon athletica's Logo
lululemon athletica
Nike's Logo
Nike
American Eagle Outfitters' Logo
American Eagle Outfitters
Nordstrom's Logo
Nordstrom
Global Ranking#233#7#25#97
NPS40515030
Social Sentiment Calculated by analyzing social media and other online mentions-NeutralNeutral-
Valuation Updated every 24 hours for public companies$37.68B$222.95B$4.15B$5.84B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

lululemon athletica NPS by Gender

Male customers rated lululemon athletica's NPS 11 points higher than Female customers.

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Male

67

lululemon athletica's NPS was rated 67 by Male customers on Comparably.

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78%
Promoters
11%
Passives
11%
Detractors

Female

56

lululemon athletica's NPS was rated 56 by Female customers on Comparably.

Sign Up to learn about lululemon athletica's NPS Score rated by Female customers on Comparably.
68%
Promoters
20%
Passives
12%
Detractors

lululemon athletica NPS by Ethnicity

lululemon athletica's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of lululemon athletica.
-100
-50
0
50
100
Caucasian
69
Caucasian69
Hispanic or Latino
50
Hispanic or Latino50
Asian or Pacific Islander
45
Asian or Pacific Islander45
Other
100
Other100

lululemon athletica NPS by Age

lululemon athletica's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of lululemon athletica.
0
20
40
60
80
100
Promoters
83%
Passives
17%
Detractors
0%
18-2583%17%0%
Promoters
42%
Passives
29%
Detractors
29%
26-3042%29%29%
Promoters
60%
Passives
20%
Detractors
20%
31-3560%20%20%
Promoters
100%
Passives
0%
Detractors
0%
36-40100%0%0%
Promoters
50%
Passives
17%
Detractors
33%
46-5050%17%33%
Promoters
80%
Passives
20%
Detractors
0%
51-5580%20%0%

lululemon athletica NPS by Usage

lululemon athletica's NPS was rated the highest by customers who have used lululemon athletica's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of lululemon athletica.
-100
-50
0
50
100
Less than 1 Year
-34
Less than 1 Year-34
1 to 2 Years
55
1 to 2 Years55
2 to 5 Years
71
2 to 5 Years71
5 to 10 Years
69
5 to 10 Years69
Over 10 Years
100
Over 10 Years100

lululemon athletica NPS vs. Competitors

Compared to its competitors, lululemon athletica's NPS is rated right above Nordstrom, and is preceded by Under Armour.

Unlock lululemon athletica NPS vs. Competitors Data

lululemon athletica's Logo
VS
Nike's Logo
American Eagle Outfitters' Logo
Under Armour's Logo
Nordstrom's Logo
Outdoor Voices' Logo
J. Crew's Logo
NutriSystem's Logo

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lululemon athletica NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, lululemon athletica's NPS is rated right above Gucci, and is preceded by Crocs.

Unlock lululemon athletica NPS vs. Companies in Fashion and Beauty Data

lululemon athletica's Logo
VS
Vans' Logo
Nike's Logo
American Eagle Outfitters' Logo
Glossier's Logo
Uniqlo's Logo
CHANEL's Logo
Crocs' Logo
Gucci's Logo

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lululemon athletica Customer Reviews

Out of the 17 lululemon athletica customer reviews 15 were positive and 2 were constructive. lululemon athletica customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
it is perfect already and nothing to improve
Review from Portland, OR / Female / Asian or Pacific Islander / 26-30Posted 10 days ago
What do you value most about this brand?
Quality and design of clothing
Review from Portland, OR / Female / Asian or Pacific Islander / 46-50
What do you value most about this brand?
The fabric is amazing I really recommend
Review from Portland, OR / Female / Hispanic or Latino / 51-55
What can this brand most improve?
Always satisfied with the service
Review from Portland, OR / Female / Caucasian / 46-50
What do you value most about this brand?
Quality of the products, variety and style.
Review from Portland, OR / Female / Other / 31-35

lululemon athletica Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of lululemon athletica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82
82%
18
18%
lululemon athletica Customer Loyalty

lululemon athletica Customer Loyalty Score by Gender

Male customers rated lululemon athletica's Customer Loyalty score 15% higher than Female customers.

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Male
100%
Yes
Female
85%
Yes

lululemon athletica Customer Loyalty Score by Ethnicity

lululemon athletica's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of lululemon athletica.
97
out of 100
Caucasian
78
out of 100
Hispanic or Latino
70
out of 100
Asian or Pacific Islander
100
out of 100
Other

lululemon athletica Customer Loyalty Score by Age

lululemon athletica's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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0
20%
40%
60%
80%
100%
18-25
100%
18-25100%
26-30
87%
26-3087%
31-35
82%
31-3582%
36-40
82%
36-4082%
46-50
55%
46-5055%
51-55
100%
51-55100%

lululemon athletica Customer Loyalty Score by Usage

lululemon athletica's Customer Loyalty score was rated the highest by customers who have used lululemon athletica's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
70%
1 to 2 Years
84%
2 to 5 Years
91%
5 to 10 Years
100%
Over 10 Years
85%

lululemon athletica Customer Loyalty Score by Industry

lululemon athletica's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech
85%
Accounting
87%
Fashion and Beauty
78%
Business and Consumer Services
100%
Education
100%
Healthcare, Hospitals and Medicine
100%
Marketing, Advertising and Research
100%
Retail
100%

lululemon athletica Customer Loyalty vs. Competitors

Compared to its competitors, lululemon athletica's Customer Loyalty score is rated right above Nordstrom, and is preceded by Nike.

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lululemon athletica's Logo
VS
American Eagle Outfitters' Logo
Nike's Logo
Nordstrom's Logo
Under Armour's Logo
J. Crew's Logo
NutriSystem's Logo
Outdoor Voices' Logo

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Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, lululemon athletica's Customer Loyalty score is rated right above Nike, and is preceded by Vans.

COMPANYCustomer Loyalty Score
American Eagle Outfitters87%
Vans86%
lululemon athletica82%
Nike82%
Uniqlo82%
Glossier80%
CHANEL79%
Crocs78%
Gucci74%

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lululemon athletica's Logo
VS
American Eagle Outfitters' Logo
Vans' Logo
Nike's Logo
Uniqlo's Logo
Glossier's Logo
CHANEL's Logo
Crocs' Logo
Gucci's Logo

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lululemon athletica Product Quality

4.4/5

lululemon athletica has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.

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lululemon athletica Product Information

lululemon athletica’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated lululemon athletica's product the highest. Reviewers from the Fashion and Beauty industry rated lululemon athletica the lowest at 3.9.

Website
http://www.lululemon.com
Company Size
10,000+ Employees

Industry

Ecommerce and Marketplaces
Healthcare
Marketplaces
Sports & Entertainment

Quick Insights into lululemon athletica Product Quality

lululemon athletica's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers who have used lululemon athletica's products/services for Less than 1 Year.

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Ranked lululemon athletica Product Quality the Highest

36-40
5
Business and Consumer Services
5
Male
5

Ranked lululemon athletica Product Quality the Lowest

Hispanic or Latino
4.1
Fashion and Beauty
3.9
Less than 1 Year
3.5

lululemon athletica Product Quality Score by Gender

Male customers rated lululemon athletica's Product Quality score 0.5 stars higher than Female customers.

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Male

5/5

Female

4.5/5

lululemon athletica Product Quality Score by Ethnicity

lululemon athletica's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
4.8
Caucasian4.8
Hispanic or Latino
4.1
Hispanic or Latino4.1
Asian or Pacific Islander
4.8
Asian or Pacific Islander4.8
Other
5
Other5

lululemon athletica Product Quality Score by Age

lululemon athletica's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
4.9
18-254.9
26-30
4.3
26-304.3
31-35
4.5
31-354.5
36-40
5
36-405
46-50
4.2
46-504.2
51-55
4.6
51-554.6

lululemon athletica Product Quality Score by Usage

lululemon athletica's Product Quality score was rated the highest by customers who have used lululemon athletica's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.5
1 to 2 Years
4.8
2 to 5 Years
4.8
5 to 10 Years
4.7
Over 10 Years
4.8

lululemon athletica Product Quality Score by Industry

lululemon athletica's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech
4.8
Accounting
4.4
Fashion and Beauty
3.9
Business and Consumer Services
5
Education
4.6
Healthcare, Hospitals and Medicine
4.6
Marketing, Advertising and Research
4.6
Retail
5

lululemon athletica Product Quality vs. Competitors

Compared to its competitors, lululemon athletica's Product Quality score is rated right above Nike, and is preceded by Outdoor Voices.

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lululemon athletica's Logo
VS
Outdoor Voices' Logo
Nike's Logo
American Eagle Outfitters' Logo
Under Armour's Logo
Nordstrom's Logo
J. Crew's Logo
NutriSystem's Logo

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Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, lululemon athletica's Product Quality score is rated right above Vans.

COMPANYProduct Quality Score
lululemon athletica4.4/5
Vans4.4/5
Glossier4.4/5
Uniqlo4.4/5
Nike4.3/5
American Eagle Outfitters4.2/5
CHANEL4.2/5
Gucci4.2/5
Crocs4.1/5

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lululemon athletica's Logo
VS
Vans' Logo
Glossier's Logo
Uniqlo's Logo
Nike's Logo
American Eagle Outfitters' Logo
CHANEL's Logo
Gucci's Logo
Crocs' Logo

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lululemon athletica Pricing

lululemon athletica ROI & Value For Money

4.1/5

lululemon athletica has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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lululemon athletica Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Accounting industry think that they had the lowest ROI from lululemon athletica.

Quick Insights into lululemon athletica ROI

lululemon athletica's ROI score was rated highest by customers ages 36-40, and rated lowest by customers who have used lululemon athletica's products/services for Less than 1 Year.

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Ranked lululemon athletica ROI the Highest

36-40
5
Retail
5
Over 10 Years
4.7

Ranked lululemon athletica ROI the Lowest

Hispanic or Latino
3.7
Accounting
3.1
Less than 1 Year
2.7

lululemon athletica ROI Score by Gender

Male customers rated lululemon athletica's ROI score 0.4 stars higher than Female customers.

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Male

4.5/5

Female

4.1/5

lululemon athletica ROI Score by Ethnicity

lululemon athletica's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
4.2
Caucasian4.2
Hispanic or Latino
3.7
Hispanic or Latino3.7
Asian or Pacific Islander
4.4
Asian or Pacific Islander4.4
Other
4.3
Other4.3

lululemon athletica ROI Score by Age

lululemon athletica's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
4
26-304
31-35
3.7
31-353.7
36-40
5
36-405
46-50
4.3
46-504.3
51-55
4.6
51-554.6

lululemon athletica ROI Score by Usage

lululemon athletica's ROI score was rated the highest by customers who have used lululemon athletica's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.7
1 to 2 Years
4.2
2 to 5 Years
4.4
5 to 10 Years
4.2
Over 10 Years
4.7

lululemon athletica ROI Score by Industry

lululemon athletica's ROI score was rated the highest by Retail industry customers, and the lowest by Accounting industry customers.

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Tech
4.3
Accounting
3.1
Fashion and Beauty
4.1
Business and Consumer Services
4.6
Education
4.6
Healthcare, Hospitals and Medicine
3.6
Marketing, Advertising and Research
3.9
Retail
5

lululemon athletica Pricing vs. Competitors

Compared to its competitors, lululemon athletica's ROI score is rated right above Nike.

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lululemon athletica's Logo
VS
Nike's Logo
Under Armour's Logo
American Eagle Outfitters' Logo
Nordstrom's Logo
J. Crew's Logo
NutriSystem's Logo
Outdoor Voices' Logo

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ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, lululemon athletica's ROI score is rated right above Vans.

COMPANYPricing Score
lululemon athletica4.1/5
Vans4.1/5
Uniqlo4.1/5
Nike4/5
CHANEL4/5
Glossier3.9/5
American Eagle Outfitters3.8/5
Crocs3.8/5
Gucci3.8/5

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lululemon athletica's Logo
VS
Vans' Logo
Uniqlo's Logo
Nike's Logo
CHANEL's Logo
Glossier's Logo
American Eagle Outfitters' Logo
Crocs' Logo
Gucci's Logo

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lululemon athletica Customer Satisfaction (CSAT)

lululemon athletica Customer Satisfaction (CSAT) Score

92 / 100

lululemon athletica has an overall Customer Satisfaction score of 92 rated by its users and customers.

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Very Satisfied57%
Satisfied35%
Neither Satisfied nor Dissatisfied6%
Dissatisfied0%
Very Dissatisfied2%
Very Satisfied
57%
Satisfied
35%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
2%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into lululemon athletica Customer Satisfaction

lululemon athletica's Customer Satisfaction score was rated highest by customers who have used lululemon athletica's products/services for 1 to 2 Years, and rated lowest by customers who have used lululemon athletica's products/services for Less than 1 Year.

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Ranked lululemon athletica Customer Satisfaction the Highest

1 to 2 Years
100%
18-25
100%
Accounting
100%

Ranked lululemon athletica Customer Satisfaction the Lowest

31-35
89%
Hispanic or Latino
75%
Less than 1 Year
67%

lululemon athletica Customer Satisfaction Score by Gender

Male customers rated lululemon athletica's Customer Satisfaction score 3 points higher than Female customers.

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100 / 100
Male
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
97 / 100
Female
Very Satisfied
62%
Satisfied
35%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
0%

lululemon athletica Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

lululemon athletica's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100
Very Satisfied65%
Satisfied35%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
65%
Satisfied
35%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Hispanic or Latino

lululemon athletica's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.

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75 / 100
Very Satisfied75%
Satisfied0%
Neither Satisfied nor Dissatisfied25%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

lululemon athletica's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100
Very Satisfied67%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

lululemon athletica's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100
Very Satisfied100%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

lululemon athletica Customer Satisfaction Score by Age

lululemon athletica's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
86%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
26-30 CSAT Score
100%
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
26-30100%
31-35 CSAT Score
89%
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
31-3589%
36-40 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
36-40100%
46-50 CSAT Score
100%
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
46-50100%
51-55 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
51-55100%

lululemon athletica Customer Satisfaction Score by Usage

lululemon athletica's Customer Satisfaction score was rated the highest by customers who have used lululemon athletica's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
67
1 to 2 Years
100
2 to 5 Years
100
5 to 10 Years
100
Over 10 Years
100

lululemon athletica Customer Satisfaction Score by Industry

lululemon athletica's Customer Satisfaction score was rated 100 points by both Accounting and Tech industry customers.

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Tech
100
Accounting
100
Business and Consumer Services
100
Education
100
Marketing, Advertising and Research
100

lululemon athletica Customer Satisfaction vs. Competitors

Compared to its competitors, lululemon athletica's Customer Satisfaction score is rated right above Nike.

Unlock lululemon athletica Customer Satisfaction vs. Competitors Data

lululemon athletica's Logo
VS
Nike's Logo
American Eagle Outfitters' Logo
Under Armour's Logo
J. Crew's Logo
Nordstrom's Logo
NutriSystem's Logo
Outdoor Voices' Logo

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Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, lululemon athletica's Customer Satisfaction score is rated right above Uniqlo.

COMPANYCustomer Satisfaction (CSAT) Score
lululemon athletica92%
Uniqlo92%
Nike87%
Vans87%
American Eagle Outfitters86%
Crocs82%
Gucci80%
CHANEL79%
Glossier77%

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lululemon athletica's Logo
VS
Uniqlo's Logo
Nike's Logo
Vans' Logo
American Eagle Outfitters' Logo
Crocs' Logo
Gucci's Logo
CHANEL's Logo
Glossier's Logo

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lululemon athletica Customer Service

4.3/5

lululemon athletica has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.

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About lululemon athletica's Customer Service

Address

Vancouver, WA


Website

http://www.lululemon.com


Phone Number

604-732-6124

Quick Insights into lululemon athletica Customer Service

lululemon athletica's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers who have used lululemon athletica's products/services for Less than 1 Year.

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Ranked lululemon athletica Customer Service the Highest

Retail
5
36-40
4.9
Over 10 Years
4.8

Ranked lululemon athletica Customer Service the Lowest

31-35
4
Accounting
3.5
Less than 1 Year
3.5

lululemon athletica Customer Service Score by Gender

Male customers rated lululemon athletica's Customer Service score 0.2 stars higher than Female customers.

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Male

4.6/5

Female

4.4/5

lululemon athletica Customer Service Score by Ethnicity

lululemon athletica's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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0
20
40
60
80
100
Caucasian
4.5
Caucasian4.5
Hispanic or Latino
4.1
Hispanic or Latino4.1
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
4.5
Other4.5

lululemon athletica Customer Service Score by Age

lululemon athletica's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
18-25
4.6
18-254.6
26-30
4
26-304
31-35
4
31-354
36-40
4.9
36-404.9
46-50
4.2
46-504.2
51-55
4.8
51-554.8

lululemon athletica Customer Service Score by Usage

lululemon athletica's Customer Service score was rated the highest by customers who have used lululemon athletica's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.5
1 to 2 Years
4.5
2 to 5 Years
4.5
5 to 10 Years
4.5
Over 10 Years
4.8

lululemon athletica Customer Service Score by Industry

lululemon athletica's Customer Service score was rated the highest by Retail industry customers, and the lowest by Accounting industry customers.

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Tech
4.8
Accounting
3.5
Fashion and Beauty
4.4
Business and Consumer Services
4.8
Education
4.6
Healthcare, Hospitals and Medicine
4.1
Marketing, Advertising and Research
4.2
Retail
5

lululemon athletica Customer Service vs. Competitors

Compared to its competitors, lululemon athletica's Customer Service score is rated right above Nike.

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lululemon athletica's Logo
VS
Nike's Logo
American Eagle Outfitters' Logo
Under Armour's Logo
Nordstrom's Logo
J. Crew's Logo
NutriSystem's Logo
Outdoor Voices' Logo

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Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, lululemon athletica's Customer Service score is rated right above Glossier.

COMPANYCustomer Service Score
lululemon athletica4.3/5
Glossier4.3/5
Vans4.2/5
CHANEL4.2/5
Uniqlo4.2/5
Nike4.1/5
American Eagle Outfitters4.1/5
Gucci4.1/5
Crocs3.9/5

Unlock lululemon athletica Customer Service vs. Companies in Fashion and Beauty Data

lululemon athletica's Logo
VS
Glossier's Logo
Vans' Logo
CHANEL's Logo
Uniqlo's Logo
Nike's Logo
American Eagle Outfitters' Logo
Gucci's Logo
Crocs' Logo

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lululemon athletica as an Employer

4.6/5

lululemon athletica has a 4.6/5 stars for its overall company culture rated by their employees

  lululemon athletica CEO
top
5%
CEO of lululemon athletica

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

lululemon athletica scored a 40 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of lululemon athletica would recommend the brand to a friend. ENPS measures how likely lululemon athletica employees would recommend working at lululemon athletica to a friend.

Net Promoter Score

40
NPS Score
59%Promoters
22%Passive
19%Detractors

Employee Net Promoter Score

40
eNPS Score
62%Promoters
16%Passive
22%Detractors

Global Ranking Snapshot

lululemon athletica is ranked #233 in the Global Top 100 Brands. It ranks just behind Ulta Beauty and just ahead of Tim Hortons.

RANKCOMPANYCEOINDUSTRY
231
Under Armour  Under Armour CEO
Kevin Plank
Fashion and Beauty
232
Ulta Beauty  Ulta Beauty CEO
Dave Kimbell
Retail
233
lululemon athletica  lululemon athletica CEO
Calvin McDonald
Fashion and Beauty
234
Tim Hortons  Tim Hortons CEO
Marc Caira
Food and Beverages
235
QVC  QVC CEO
Mike George
Retail
236
Airbus  Airbus CEO
Guillaume Faury
Automotive and Transportation
237
GoDaddy  GoDaddy CEO
Aman Bhutani
Tech

Fashion and Beauty Ranking Snapshot

lululemon athletica is ranked #26 in the Fashion and Beauty Industry. It ranks just behind Under Armour and just ahead of Old Navy.

RANKCOMPANYLocation
24
Warby Parker
New York City, NY
25
Under Armour
Baltimore, MD
26
lululemon athletica
Vancouver, WA
27
Old Navy
San Francisco, CA
28
Marshalls
Philadelphia, PA
29
Steve Madden
Long Island City, NY
30
Brooks Running
Seattle, WA