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Microsoft is
Ranked
#22
in
Global Top 100 Brands
Brand Page
Microsoft
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Microsoft is ranked #15 in Top Brands for Gen Z

Awards & Recognition

  • Top Brands for Gen-Z 2021
  • Top Brands for Millenials 2021
  • Top 100 Brands 2021

About Microsoft's Brand

Microsoft, a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s brand is ranked #22 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Microsoft. When compared to other organizations within the Tech industry, Microsoft is ranked #9. Among its major competitors, Microsoft is ranked in 4th place for NPS while Apple is 1st, and Google is 2nd. Overall, Microsoft has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.91T

Brand at a Glance

84%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Microsoft CMO
  Microsoft CMO

Chris Capossela

Chris Capossela serves as the Chief Marketing Officer of Microsoft. Chris started at Microsoft in March of 2014. Chris currently resides in the Greater Seattle Area.

Microsoft Ranking

Microsoft NPS

Microsoft's Net Promoter Score (NPS) is a 44 with 62% Promoters, 20% Passives, and 18% Detractors. Net Promoter Score tracks whether Microsoft's customers would recommend using the product based on a scale of -100 to 100.

Microsoft Overall NPS

44
NPS
62%Promoters
20%Passives
18%Detractors
Microsoft Overall NPS

Microsoft NPS Trend

-100
-50
0
50
100
Jun 2021
43
Jun 202143
Jul 2021
45
Jul 202145
Aug 2021
43
Aug 202143
Sep 2021
45
Sep 202145
Oct 2021
45
Oct 202145
Nov 2021
43
Nov 202143
Dec 2021
44
Dec 202144
Jan 2022
43
Jan 202243
Feb 2022
43
Feb 202243
Mar 2022
45
Mar 202245
Apr 2022
43
Apr 202243
May 2022
45
May 202245

How Other Brands Compare

Microsoft is ranked third for NPS among its competitors. Apple and Google come in first and second, with Adobe coming in at #4. Among those competitors, it is the second most valued company behind Apple.

Sign Up for Brand Profile PRO to get the full Comparison data of Microsoft vs Competitors.

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Microsoft's Logo
Microsoft
Apple's Logo
Apple
Google's Logo
Google
Adobe's Logo
Adobe
Global Ranking#22#6#9#66
NPS44544935
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNegativeNeutral-
Valuation Updated every 24 hours for public companies$1.91T$2.11T$1.42T$228.04B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Microsoft NPS by Gender

Female customers rated Microsoft's NPS 4 points higher than Male customers.

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Male

44

Microsoft's NPS was rated 44 by Male customers on Comparably.

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62%
Promoters
20%
Passives
18%
Detractors

Female

48

Microsoft's NPS was rated 48 by Female customers on Comparably.

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63%
Promoters
22%
Passives
15%
Detractors

Microsoft NPS by Ethnicity

Microsoft's NPS was rated the highest by Native American customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Microsoft.
-100
-50
0
50
100
Caucasian
31
Caucasian31
Hispanic or Latino
44
Hispanic or Latino44
African American/Black
48
African American/Black48
Asian or Pacific Islander
41
Asian or Pacific Islander41
Native American
66
Native American66
Other
37
Other37

Microsoft NPS by Age

Microsoft's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Microsoft.
0
20
40
60
80
100
Promoters
69%
Passives
17%
Detractors
14%
18-2569%17%14%
Promoters
55%
Passives
26%
Detractors
19%
26-3055%26%19%
Promoters
58%
Passives
20%
Detractors
22%
31-3558%20%22%
Promoters
56%
Passives
31%
Detractors
13%
36-4056%31%13%
Promoters
64%
Passives
20%
Detractors
16%
41-4564%20%16%
Promoters
58%
Passives
18%
Detractors
24%
46-5058%18%24%
Promoters
61%
Passives
26%
Detractors
13%
51-5561%26%13%
Promoters
70%
Passives
20%
Detractors
10%
56-6070%20%10%
Promoters
44%
Passives
12%
Detractors
44%
61-6544%12%44%
Promoters
0%
Passives
18%
Detractors
82%
66+0%18%82%

Microsoft NPS by Usage

Microsoft's NPS was rated the highest by customers who have used Microsoft's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Microsoft.
-100
-50
0
50
100
Less than 1 Year
34
Less than 1 Year34
1 to 2 Years
19
1 to 2 Years19
2 to 5 Years
46
2 to 5 Years46
5 to 10 Years
44
5 to 10 Years44
Over 10 Years
46
Over 10 Years46

Microsoft NPS vs. Competitors

Compared to its competitors, Microsoft's NPS is rated right above Red Hat, and is preceded by Mozilla.

Unlock Microsoft NPS vs. Competitors Data

Microsoft's Logo
VS
Apple's Logo
Google's Logo
Mozilla's Logo
Red Hat's Logo
Atlassian's Logo
Sony's Logo
Adobe's Logo
Salesforce's Logo
IBM's Logo
Oracle's Logo
Yahoo's Logo

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Microsoft NPS vs Companies in Tech

In the Tech industry, Microsoft's NPS is rated right below ROBLOX.

Unlock Microsoft NPS vs. Companies in Tech Data

Microsoft's Logo
VS
Peloton's Logo
Nintendo's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Google's Logo
ROBLOX's Logo

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Microsoft Customer Reviews

Out of the 108 Microsoft customer reviews 91 were positive and 17 were constructive. Microsoft customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
I love how much their office products have improved over the years. They were already a staple but they have only continued to increase the gap between their products and the competition.
Review from Seattle, WA / Non-Binary / Caucasian / 31-35Posted 7 days ago
What can this brand most improve?
Office teams excel and many more
Review from Seattle, WA / Male / Other / 41-45Posted 11 days ago
What do you value most about this brand?
I value the openness of this organization that allows equal opportunities for all customers, employees, and founders.
Review from Seattle, WA / Male / Caucasian / 26-30Posted 11 days ago
What do you value most about this brand?
highlevel of quality in products
Review from Seattle, WA / Male / Caucasian / 46-50Posted 11 days ago
What do you value most about this brand?
I love their ability to Innovate
Review from Seattle, WA / Female / Other / 26-30Posted 12 days ago

Microsoft Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Microsoft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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84
84%
16
16%
Microsoft Customer Loyalty

Microsoft Customer Loyalty Score by Gender

Microsoft's Customer Loyalty score was rated 86 by both Female and Male customers on Comparably.

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Male
86%
Yes
Female
86%
Yes

Microsoft Customer Loyalty Score by Ethnicity

Microsoft's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Caucasian customers.

% who answered "Yes"

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78
out of 100
Caucasian
93
out of 100
Hispanic or Latino
86
out of 100
African American/Black
91
out of 100
Asian or Pacific Islander
100
out of 100
Native American
84
out of 100
Other

Microsoft Customer Loyalty Score by Age

Microsoft's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Microsoft.
0
20%
40%
60%
80%
100%
18-25
85%
18-2585%
26-30
84%
26-3084%
31-35
89%
31-3589%
36-40
89%
36-4089%
41-45
82%
41-4582%
46-50
88%
46-5088%
51-55
92%
51-5592%
56-60
82%
56-6082%
61-65
80%
61-6580%
66+
67%
66+67%

Microsoft Customer Loyalty Score by Usage

Microsoft's Customer Loyalty score was rated the highest by customers who have used Microsoft's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
76%
1 to 2 Years
80%
2 to 5 Years
89%
5 to 10 Years
87%
Over 10 Years
86%

Microsoft Customer Loyalty Score by Industry

Microsoft's Customer Loyalty score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Construction industry customers.

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Tech
88%
Accounting
88%
Aerospace and Aviation
71%
Architecture and Planning
92%
Banking and Financial Services
70%
Business and Consumer Services
81%
Computer Hardware
85%
Construction
55%
Consulting
78%
Consumer Services
70%
Education
87%
Government and Public Policy
89%
Healthcare, Hospitals and Medicine
87%
Insurance
70%
Legal
85%
Manufacturing and Machinery
78%
Marketing, Advertising and Research
82%
Mechanical, Civil or Industrial Engineering
100%
Military and Defense
100%
Non-Profit
78%
Energy and Manufacturing
100%
Professional Services
100%
Retail
85%
Security and Investigations
100%
Telecommunications
100%

Microsoft Customer Loyalty vs. Competitors

Compared to its competitors, Microsoft's Customer Loyalty score is rated right above Red Hat, and is preceded by Apple.

COMPANYCustomer Loyalty Score
Google88%
Apple87%
Microsoft84%
Red Hat83%
Sony80%
Adobe80%
Mozilla79%
IBM79%
Atlassian74%
Oracle73%
Salesforce68%
Yahoo67%

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Microsoft's Logo
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Google's Logo
Apple's Logo
Red Hat's Logo
Sony's Logo
Adobe's Logo
Mozilla's Logo
IBM's Logo
Atlassian's Logo
Oracle's Logo
Salesforce's Logo
Yahoo's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Microsoft's Customer Loyalty score is rated right below Spotify.

COMPANYCustomer Loyalty Score
Peloton90%
ROBLOX90%
Nintendo90%
Netflix88%
Google88%
Zoom Video Communications88%
Apple87%
Spotify87%
Microsoft84%

Unlock Microsoft Customer Loyalty vs. Companies in Tech Data

Microsoft's Logo
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Peloton's Logo
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Zoom Video Communications' Logo
Apple's Logo
Spotify's Logo

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Microsoft Product Quality

4.2/5

Microsoft has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Microsoft Product Information

Microsoft serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Microsoft supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

Microsoft’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Security and Investigations industry rated Microsoft's product the highest. Reviewers from the Banking and Financial Services industry rated Microsoft the lowest at 4.4.

Website
http://www.microsoft.com
Company Size
10,000+ Employees

Industry

Tech
Consulting
AI, Big Data and Analytics
Analytics
Big Data

Languages Supported

English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese

Quick Insights into Microsoft Product Quality

Microsoft's Product Quality score was rated highest by customers from the Security and Investigations industry, and rated lowest by customers ages 66+.

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Ranked Microsoft Product Quality the Highest

Security and Investigations
5
51-55
4.6
Hispanic or Latino
4.6

Ranked Microsoft Product Quality the Lowest

Native American
3.8
Insurance
3.5
66+
2.4

Microsoft Product Quality Score by Gender

Microsoft's Product Quality score was rated 4.3 by both Female and Male customers on Comparably.

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Male

4.3/5

Female

4.3/5

Microsoft Product Quality Score by Ethnicity

Microsoft's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
4
Caucasian4
Hispanic or Latino
4.6
Hispanic or Latino4.6
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Native American
3.8
Native American3.8
Other
4.4
Other4.4

Microsoft Product Quality Score by Age

Microsoft's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.3
18-254.3
26-30
4.3
26-304.3
31-35
4.2
31-354.2
36-40
4.2
36-404.2
41-45
4.2
41-454.2
46-50
4.4
46-504.4
51-55
4.6
51-554.6
56-60
4.3
56-604.3
61-65
3.5
61-653.5
66+
2.4
66+2.4

Microsoft Product Quality Score by Usage

Microsoft's Product Quality score was rated the highest by customers who have used Microsoft's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.2
1 to 2 Years
4.1
2 to 5 Years
4.5
5 to 10 Years
4.3
Over 10 Years
4.2

Microsoft Product Quality Score by Industry

Microsoft's Product Quality score was rated the highest by Security and Investigations industry customers, and the lowest by Insurance industry customers.

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Tech
4.3
Accounting
4.2
Aerospace and Aviation
4
Architecture and Planning
4.1
Banking and Financial Services
4.4
Business and Consumer Services
4.4
Computer Hardware
4.2
Construction
4.2
Consulting
4.5
Consumer Services
4
Education
4.4
Government and Public Policy
4
Healthcare, Hospitals and Medicine
4.5
Insurance
3.5
Legal
4.4
Manufacturing and Machinery
4.3
Marketing, Advertising and Research
4.5
Mechanical, Civil or Industrial Engineering
3.8
Military and Defense
4.7
Non-Profit
4.1
Energy and Manufacturing
4.2
Professional Services
3.9
Retail
4.5
Security and Investigations
5
Telecommunications
4.8

Microsoft Product Quality vs. Competitors

Compared to its competitors, Microsoft's Product Quality score is rated right above Adobe, and is preceded by Mozilla.

COMPANYProduct Quality Score
Apple4.4/5
Google4.3/5
Sony4.3/5
Mozilla4.2/5
Microsoft4.2/5
Adobe4.2/5
Salesforce4.2/5
Red Hat4.1/5
Atlassian4/5
IBM4/5
Oracle3.9/5
Yahoo2.6/5

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Salesforce's Logo
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Oracle's Logo
Yahoo's Logo

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Product Quality for Other Tech Brands

In the Tech industry, Microsoft's Product Quality score is rated right above ROBLOX, and is preceded by Google.

COMPANYProduct Quality Score
Peloton4.5/5
Nintendo4.5/5
Zoom Video Communications4.4/5
Apple4.4/5
Netflix4.3/5
Spotify4.3/5
Google4.3/5
Microsoft4.2/5
ROBLOX4.1/5

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Zoom Video Communications' Logo
Apple's Logo
Netflix's Logo
Spotify's Logo
Google's Logo
ROBLOX's Logo

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Microsoft Pricing

Microsoft ROI & Value For Money

4/5

Microsoft has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Microsoft Pricing Plans

Microsoft has a pricing structure that accommodates small, medium, and large businesses. Starting from $10/month, Microsoft uses a subscription model. For the users that are not ready to commit yet, Microsoft also offers a free trial.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Security and Investigations industry. The users from the Insurance industry think that they had the lowest ROI from Microsoft.

Who Uses Microsoft?

Small Businesses
Medium Businesses
Large Enterprises

Quick Insights into Microsoft ROI

Microsoft's ROI score was rated highest by customers from the Security and Investigations industry, and rated lowest by customers ages 66+.

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Ranked Microsoft ROI the Highest

Security and Investigations
4.8
56-60
4.4
Hispanic or Latino
4.3

Ranked Microsoft ROI the Lowest

Caucasian
3.7
Insurance
3.3
66+
2.1

Microsoft ROI Score by Gender

Female customers rated Microsoft's ROI score 0.1 stars higher than Male customers.

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Male

4/5

Female

4.1/5

Microsoft ROI Score by Ethnicity

Microsoft's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.7
Caucasian3.7
Hispanic or Latino
4.3
Hispanic or Latino4.3
African American/Black
4.1
African American/Black4.1
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Native American
3.8
Native American3.8
Other
4
Other4

Microsoft ROI Score by Age

Microsoft's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4
18-254
26-30
4
26-304
31-35
3.9
31-353.9
36-40
4.1
36-404.1
41-45
4
41-454
46-50
4
46-504
51-55
4.3
51-554.3
56-60
4.4
56-604.4
61-65
3.8
61-653.8
66+
2.1
66+2.1

Microsoft ROI Score by Usage

Microsoft's ROI score was rated the highest by customers who have used Microsoft's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.8
1 to 2 Years
3.9
2 to 5 Years
4.2
5 to 10 Years
3.9
Over 10 Years
4

Microsoft ROI Score by Industry

Microsoft's ROI score was rated the highest by Security and Investigations industry customers, and the lowest by Insurance industry customers.

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Tech
4.1
Accounting
3.8
Aerospace and Aviation
4.1
Architecture and Planning
4.3
Banking and Financial Services
4.2
Business and Consumer Services
4
Computer Hardware
4.3
Construction
3.8
Consulting
4.4
Consumer Services
3.8
Education
4.1
Government and Public Policy
3.7
Healthcare, Hospitals and Medicine
4.2
Insurance
3.3
Legal
3.9
Manufacturing and Machinery
4.1
Marketing, Advertising and Research
4.2
Mechanical, Civil or Industrial Engineering
3.6
Military and Defense
4.5
Non-Profit
3.6
Energy and Manufacturing
4
Professional Services
3.5
Retail
4.5
Security and Investigations
4.8
Telecommunications
4.5

Microsoft Pricing vs. Competitors

Compared to its competitors, Microsoft's ROI score is rated right above IBM, and is preceded by Salesforce.

COMPANYPricing Score
Red Hat4.1/5
Atlassian4.1/5
Apple4.1/5
Google4.1/5
Mozilla4.1/5
Salesforce4.1/5
Microsoft4/5
IBM4/5
Sony4/5
Adobe3.9/5
Oracle3.8/5
Yahoo2.6/5

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Microsoft's Logo
VS
Red Hat's Logo
Atlassian's Logo
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Mozilla's Logo
Salesforce's Logo
IBM's Logo
Sony's Logo
Adobe's Logo
Oracle's Logo
Yahoo's Logo

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ROI for Other Tech Brands

In the Tech industry, Microsoft's ROI score is rated right above Netflix, and is preceded by Google.

COMPANYPricing Score
Peloton4.4/5
Zoom Video Communications4.2/5
Spotify4.1/5
Nintendo4.1/5
Apple4.1/5
Google4.1/5
Microsoft4/5
Netflix4/5
ROBLOX3.9/5

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Microsoft's Logo
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Zoom Video Communications' Logo
Spotify's Logo
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Apple's Logo
Google's Logo
Netflix's Logo
ROBLOX's Logo

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Microsoft Customer Service

4.1/5

Microsoft has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Microsoft's Customer Service

Address

1 Microsoft Way, Redmond, WA 98052-7329


Website

http://www.microsoft.com


Phone Number

0344 800 2400

Quick Insights into Microsoft Customer Service

Microsoft's Customer Service score was rated highest by customers from the Telecommunications industry, and rated lowest by customers ages 66+.

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Ranked Microsoft Customer Service the Highest

Telecommunications
4.8
2 to 5 Years
4.3
56-60
4.3

Ranked Microsoft Customer Service the Lowest

Caucasian
3.7
Insurance
2.5
66+
2.1

Microsoft Customer Service Score by Gender

Female customers rated Microsoft's Customer Service score 0.1 stars higher than Male customers.

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Male

4/5

Female

4.1/5

Microsoft Customer Service Score by Ethnicity

Microsoft's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.7
Caucasian3.7
Hispanic or Latino
4.2
Hispanic or Latino4.2
African American/Black
4.2
African American/Black4.2
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Native American
4.1
Native American4.1
Other
4.2
Other4.2

Microsoft Customer Service Score by Age

Microsoft's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.1
18-254.1
26-30
4
26-304
31-35
4.1
31-354.1
36-40
4.1
36-404.1
41-45
4
41-454
46-50
4.1
46-504.1
51-55
4.1
51-554.1
56-60
4.3
56-604.3
61-65
3.9
61-653.9
66+
2.1
66+2.1

Microsoft Customer Service Score by Usage

Microsoft's Customer Service score was rated the highest by customers who have used Microsoft's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4
1 to 2 Years
3.8
2 to 5 Years
4.3
5 to 10 Years
4
Over 10 Years
4

Microsoft Customer Service Score by Industry

Microsoft's Customer Service score was rated the highest by Telecommunications industry customers, and the lowest by Insurance industry customers.

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Tech
4.1
Accounting
3.8
Aerospace and Aviation
4.1
Architecture and Planning
4.2
Banking and Financial Services
4.1
Business and Consumer Services
4.1
Computer Hardware
4.1
Construction
4
Consulting
4.3
Consumer Services
3.8
Education
4.3
Government and Public Policy
3.6
Healthcare, Hospitals and Medicine
4.1
Insurance
2.5
Legal
4.1
Manufacturing and Machinery
4.2
Marketing, Advertising and Research
4.4
Mechanical, Civil or Industrial Engineering
3.5
Military and Defense
4.6
Non-Profit
4
Energy and Manufacturing
4.2
Professional Services
3.5
Retail
4.6
Security and Investigations
4.6
Telecommunications
4.8

Microsoft Customer Service vs. Competitors

Compared to its competitors, Microsoft's Customer Service score is rated right above Atlassian, and is preceded by Google.

COMPANYCustomer Service Score
Apple4.2/5
Salesforce4.2/5
Red Hat4.2/5
IBM4.1/5
Google4.1/5
Microsoft4.1/5
Atlassian4.1/5
Sony4/5
Mozilla4/5
Adobe3.9/5
Oracle3.8/5
Yahoo2.5/5

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Microsoft's Logo
VS
Apple's Logo
Salesforce's Logo
Red Hat's Logo
IBM's Logo
Google's Logo
Atlassian's Logo
Sony's Logo
Mozilla's Logo
Adobe's Logo
Oracle's Logo
Yahoo's Logo

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Customer Service for Other Tech Brands

In the Tech industry, Microsoft's Customer Service score is rated right above Google, and is preceded by Zoom Video Communications.

COMPANYCustomer Service Score
Peloton4.3/5
Apple4.2/5
Zoom Video Communications4.1/5
Microsoft4.1/5
Google4.1/5
Spotify4.1/5
Nintendo4.1/5
Netflix4/5
ROBLOX3.7/5

Unlock Microsoft Customer Service vs. Companies in Tech Data

Microsoft's Logo
VS
Peloton's Logo
Apple's Logo
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
Netflix's Logo
ROBLOX's Logo

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Microsoft as an Employer

4.6/5

Microsoft has a 4.6/5 stars for its overall company culture rated by their employees

  Microsoft CEO
top
5%
CEO of Microsoft

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Microsoft scored a 44 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Microsoft would recommend the brand to a friend. ENPS measures how likely Microsoft employees would recommend working at Microsoft to a friend.

Net Promoter Score

44
NPS Score
62%Promoters
20%Passive
18%Detractors

Employee Net Promoter Score

37
eNPS Score
55%Promoters
27%Passive
18%Detractors

Global Ranking Snapshot

Microsoft is ranked #22 in the Global Top 100 Brands. It ranks just behind Delta Air Lines and just ahead of Instagram.

RANKCOMPANYCEOINDUSTRY
20
Lego Group  Lego Group CEO
Niels Christiansen
Consumer Goods
21
Delta Air Lines  Delta Air Lines CEO
Ed Bastian
Travel and Hospitality
22
Microsoft  Microsoft CEO
Satya Nadella
Tech
23
Instagram  Instagram CEO
Adam Mosseri
Media and Entertainment
24
Southwest Airlines  Southwest Airlines CEO
Robert E. Jordan
Travel and Hospitality
25
American Eagle Outfitters  American Eagle Outfitters CEO
Jay Schottenstein
Retail
26
Glossier  Glossier CEO
Emily Weiss
Fashion and Beauty

Tech Ranking Snapshot

Microsoft is ranked #9 in the Tech Industry. It ranks just behind Nintendo and just ahead of Rockstar Games.

RANKCOMPANYLocation
7
ROBLOX
San Mateo, CA
8
Nintendo
Redmond, WA
9
Microsoft
Redmond, WA
10
Rockstar Games
New York City, NY
11
LinkedIn
Sunnyvale, CA
12
nvidia
Santa Clara, CA
13
Slack
San Francisco, CA