24
NPS
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MRI Software
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About MRI Software's Brand
MRI Software is a leading provider of real estate enterprise software applications and SaaS solutions
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
MRI Software CMO
Mandira Mehra
Mandira Mehra serves as the Chief Marketing Officer of MRI Software. Mandira started at MRI Software in August of 2016. Mandira currently resides in Greater Atlanta Area.
MRI Software NPS
MRI Software's Net Promoter Score (NPS) is a 24 with 54% Promoters, 16% Passives, and 30% Detractors. Net Promoter Score tracks whether MRI Software's customers would recommend using the product based on a scale of -100 to 100.
MRI Software Overall NPS
| 54% | Promoters |
|---|---|
| 16% | Passives |
| 30% | Detractors |
MRI Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 29 | Aug 2020 | 29 |
Jan 2021 33 | Jan 2021 | 33 |
Jul 2021 34 | Jul 2021 | 34 |
Dec 2021 30 | Dec 2021 | 30 |
Jan 2022 28 | Jan 2022 | 28 |
May 2022 32 | May 2022 | 32 |
Jun 2022 25 | Jun 2022 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MRI Software NPS by Usage
MRI Software's NPS was rated the highest by customers who have used MRI Software's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full NPS by Usage data of MRI Software.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 21 | 2 to 5 Years | 21 |
MRI Software Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of MRI Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MRI Software Product Quality
3.9/5
MRI Software has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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MRI Software Product Information
MRI Software serves markets in the United States, Asia, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, and Mexico. MRI Software supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
MRI Software’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Commercial Real Estate industry rated MRI Software's product the highest. Reviewers from the Real Estate industry rated MRI Software the lowest at 4.
- Website
- http://www.mrisoftware.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Real Estate
SaaS
Languages Supported
English
Product Type
Real Estate Management Software
Lease Management Software
Lease Accounting Software
Commercial Real Estate Software
Quick Insights into MRI Software Product Quality
MRI Software's Product Quality score was rated highest by customers who have used MRI Software's products/services for 2 to 5 Years, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked MRI Software's Product Quality.
Ranked MRI Software Product Quality the Highest
Ranked MRI Software Product Quality the Lowest
MRI Software Product Quality Score by Usage
MRI Software's Product Quality score was rated the highest by customers who have used MRI Software's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MRI Software Product Quality Score by Industry
MRI Software's Product Quality score was rated the highest by Commercial Real Estate industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MRI Software Pricing
MRI Software ROI & Value For Money
3.5/5
MRI Software has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MRI Software's overall ROI score rated by its users and customers.
MRI Software Pricing Plans
MRI Software has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry.
Who Uses MRI Software?
Medium Businesses
Large Enterprises
Quick Insights into MRI Software ROI
MRI Software's ROI score was rated highest by customers from the Real Estate industry.
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Ranked MRI Software ROI the Highest
MRI Software ROI Score by Industry
MRI Software's ROI score was rated 3.6 stars by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MRI Software Customer Satisfaction (CSAT)
MRI Software Customer Satisfaction (CSAT) Score
25 / 100
MRI Software has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
75%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MRI Software Customer Service
3.4/5
MRI Software has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock MRI Software's overall Customer Service score rated by its users and customers.
About MRI Software's Customer Service
Address
28925 Fountain Parkway, Solon, OH
Website
http://www.mrisoftware.com
Phone Number
(800)321-8770
MRI Software as an Employer
4.1/5
MRI Software has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
MRI Software scored a 24 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of MRI Software would recommend the brand to a friend. ENPS measures how likely MRI Software employees would recommend working at MRI Software to a friend.
Net Promoter Score
24
NPS Score
| 54% | Promoters |
|---|---|
| 16% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
