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NSWC-Crane
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NSWC-Crane
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About NSWC-Crane's Brand

Brand at a Glance

100%
Customer Loyalty
5/5
Product Quality
3/5
Pricing
3/5
Customer Service

NSWC-Crane NPS

NSWC-Crane's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether NSWC-Crane's customers would recommend using the product based on a scale of -100 to 100.

NSWC-Crane Overall NPS

-50
NPS
0%Promoters
50%Passives
50%Detractors
NSWC-Crane Overall NPS

NSWC-Crane NPS Trend

-100
-50
0
50
100
Sep 2021
0
Sep 2021Sep 2021
Dec 2021
-50
Dec 2021Dec 2021

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

NSWC-Crane Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of NSWC-Crane users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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100
100%
0
0%
NSWC-Crane Customer Loyalty

NSWC-Crane Product Quality

5/5

NSWC-Crane has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.

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NSWC-Crane Product Information

NSWC-Crane’s product quality score is a 5 out of 5 as rated by its users and customers.

Company Size
1,001-5,000 Employees

NSWC-Crane Pricing

NSWC-Crane ROI & Value For Money

3/5

NSWC-Crane has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

Sign Up to unlock NSWC-Crane's overall ROI score rated by its users and customers.

NSWC-Crane Customer Service

3/5

NSWC-Crane has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

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NSWC-Crane as an Employer

3.2/5

NSWC-Crane has a 3.2/5 stars for its overall company culture rated by their employees

  NSWC-Crane CEO
top
10%
CEO of NSWC-Crane

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

NSWC-Crane scored a -50 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of NSWC-Crane would recommend the brand to a friend. ENPS measures how likely NSWC-Crane employees would recommend working at NSWC-Crane to a friend.

Net Promoter Score

-50
NPS Score
0%Promoters
50%Passive
50%Detractors

Employee Net Promoter Score

-25
eNPS Score
25%Promoters
25%Passive
50%Detractors

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