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Oracle is
Ranked
#43
in
Tech Brands
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Oracle is ranked #43 in Tech Brands

About Oracle's Brand

Oracle specializes in developing and marketing computer hardware systems and enterprise software products. Oracle’s brand is ranked #173 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Oracle. When compared to other organizations within the Tech industry, Oracle is ranked #43. Among its major competitors, Oracle is ranked in 9th place for NPS while CA Technologies is 1st, and Microsoft is 2nd. Overall, Oracle has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $207.07B

Brand at a Glance

73%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Oracle CMO

Oracle Ranking

Oracle NPS

Oracle's Net Promoter Score (NPS) is a 19 with 49% Promoters, 21% Passives, and 30% Detractors. Net Promoter Score tracks whether Oracle's customers would recommend using the product based on a scale of -100 to 100.

Oracle Overall NPS

19
NPS
49%Promoters
21%Passives
30%Detractors
Oracle Overall NPS

Oracle NPS Trend

-100
-50
0
50
100
Jun 2021
12
Jun 202112
Jul 2021
13
Jul 202113
Aug 2021
12
Aug 202112
Sep 2021
11
Sep 202111
Oct 2021
9
Oct 20219
Nov 2021
11
Nov 202111
Dec 2021
11
Dec 202111
Jan 2022
14
Jan 202214
Feb 2022
17
Feb 202217
Mar 2022
20
Mar 202220
Apr 2022
20
Apr 202220
May 2022
19
May 202219

How Other Brands Compare

Oracle is ranked third for NPS among its competitors. Microsoft and IBM come in first and second, with Accenture (US) coming in at #4. Among those competitors, it is the second most valued company behind Microsoft.

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Oracle's Logo
Oracle
Microsoft's Logo
Microsoft
IBM's Logo
IBM
Accenture (US) Logo
Accenture (US)
Global Ranking#173#22#106#124
NPS19443017
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutral-
Valuation Updated every 24 hours for public companies$207.07B$1.91T$119.05B$168.12B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Oracle NPS by Gender

Male customers rated Oracle's NPS 12 points higher than Female customers.

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Male

31

Oracle's NPS was rated 31 by Male customers on Comparably.

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51%
Promoters
29%
Passives
20%
Detractors

Female

19

Oracle's NPS was rated 19 by Female customers on Comparably.

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55%
Promoters
9%
Passives
36%
Detractors

Oracle NPS by Ethnicity

Oracle's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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-100
-50
0
50
100
Caucasian
37
Caucasian37
Hispanic or Latino
29
Hispanic or Latino29
African American/Black
40
African American/Black40
Asian or Pacific Islander
23
Asian or Pacific Islander23
Other
50
Other50

Oracle NPS by Age

Oracle's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
Promoters
78%
Passives
11%
Detractors
11%
18-2578%11%11%
Promoters
80%
Passives
20%
Detractors
0%
26-3080%20%0%
Promoters
33%
Passives
50%
Detractors
17%
31-3533%50%17%
Promoters
30%
Passives
40%
Detractors
30%
36-4030%40%30%
Promoters
47%
Passives
20%
Detractors
33%
41-4547%20%33%
Promoters
67%
Passives
0%
Detractors
33%
46-5067%0%33%
Promoters
33%
Passives
67%
Detractors
0%
51-5533%67%0%

Oracle NPS by Usage

Oracle's NPS was rated the highest by customers who have used Oracle's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
30
Less than 1 Year30
1 to 2 Years
30
1 to 2 Years30
2 to 5 Years
6
2 to 5 Years6
5 to 10 Years
36
5 to 10 Years36
Over 10 Years
6
Over 10 Years6

Oracle NPS vs. Competitors

Compared to its competitors, Oracle's NPS is rated right above Accenture (US), and is preceded by Teradata Corporation.

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Oracle's Logo
VS
CA Technologies' Logo
Microsoft's Logo
Qualcomm's Logo
Workday's Logo
SAP's Logo
IBM's Logo
TIBCO Software Inc. Logo
Teradata Corporation's Logo
Accenture (US) Logo
QuEST's Logo
HP Inc. Logo
ADP's Logo

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Oracle NPS vs Companies in Tech

In the Tech industry, Oracle's NPS is rated right below ROBLOX.

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Oracle's Logo
VS
Peloton's Logo
Nintendo's Logo
Spotify's Logo
Apple's Logo
Netflix's Logo
Zoom Video Communications' Logo
Google's Logo
ROBLOX's Logo

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Oracle Customer Reviews

Out of the 13 Oracle customer reviews 10 were positive and 3 were constructive. Oracle customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Good, I like a lot when I go make potty
Review from Male / Native American / 36-40
What do you value most about this brand?
Interconnectedness and efficiency of FOH and BOH
Review from San Francisco, CA / Female / Caucasian / 36-40Posted 20 days ago
What do you value most about this brand?
Ragged , secure and flexible system
Review from San Francisco, CA / Male / Asian or Pacific Islander / 41-45
What do you value most about this brand?
Softwate digital services for cloud
Review from San Francisco, CA / Male / Other / 36-40
What can this brand most improve?
Include subsidiary as separate company
Review from San Francisco, CA / Female / Native American / 41-45

Oracle Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of Oracle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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73
73%
27
27%
Oracle Customer Loyalty

Oracle Customer Loyalty Score by Gender

Male customers rated Oracle's Customer Loyalty score 26% higher than Female customers.

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Male
85%
Yes
Female
59%
Yes

Oracle Customer Loyalty Score by Ethnicity

Oracle's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

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75
out of 100
Caucasian
74
out of 100
Hispanic or Latino
100
out of 100
African American/Black
86
out of 100
Asian or Pacific Islander
55
out of 100
Other

Oracle Customer Loyalty Score by Age

Oracle's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

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0
20%
40%
60%
80%
100%
18-25
60%
18-2560%
26-30
82%
26-3082%
31-35
85%
31-3585%
36-40
82%
36-4082%
41-45
76%
41-4576%
46-50
70%
46-5070%
51-55
100%
51-55100%

Oracle Customer Loyalty Score by Usage

Oracle's Customer Loyalty score was rated the highest by customers who have used Oracle's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
64%
1 to 2 Years
70%
2 to 5 Years
82%
5 to 10 Years
64%
Over 10 Years
83%

Oracle Customer Loyalty Score by Industry

Oracle's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

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Tech
69%
Accounting
78%
Aerospace and Aviation
100%
Arts and Entertainment
70%

Oracle Customer Loyalty vs. Competitors

Compared to its competitors, Oracle's Customer Loyalty score is rated right above HP Inc., and is preceded by ADP.

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Oracle's Logo
VS
CA Technologies' Logo
TIBCO Software Inc. Logo
Microsoft's Logo
Workday's Logo
SAP's Logo
IBM's Logo
Qualcomm's Logo
ADP's Logo
HP Inc. Logo
Accenture (US) Logo
Teradata Corporation's Logo
QuEST's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Oracle's Customer Loyalty score is rated right below Spotify.

COMPANYCustomer Loyalty Score
Peloton90%
ROBLOX90%
Nintendo90%
Netflix88%
Google88%
Zoom Video Communications88%
Apple87%
Spotify87%
Oracle73%

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ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Zoom Video Communications' Logo
Apple's Logo
Spotify's Logo

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Oracle Product Quality

3.9/5

Oracle has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Oracle Product Information

Oracle serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Oracle offers products for small, medium, and large sized businesses.

Oracle’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Oracle's product the highest. Reviewers from the Tech industry rated Oracle the lowest at 4.1.

Website
http://www.oracle.com
Company Size
10,000+ Employees

Industry

Tech
Big Data
Business Services
Productivity
SaaS

Languages Supported

English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Norwegian
Taiwanese

Quick Insights into Oracle Product Quality

Oracle's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Oracle Product Quality the Highest

31-35
4.6
Aerospace and Aviation
4.5
Caucasian
4.3

Ranked Oracle Product Quality the Lowest

Less than 1 Year
3.8
Other
3.7
Arts and Entertainment
3

Oracle Product Quality Score by Gender

Male customers rated Oracle's Product Quality score 0.2 stars higher than Female customers.

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Male

4.1/5

Female

3.9/5

Oracle Product Quality Score by Ethnicity

Oracle's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4.3
Caucasian4.3
Hispanic or Latino
4.2
Hispanic or Latino4.2
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
3.7
Other3.7

Oracle Product Quality Score by Age

Oracle's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
4.4
26-304.4
31-35
4.6
31-354.6
36-40
4.2
36-404.2
41-45
3.8
41-453.8
46-50
4.1
46-504.1
51-55
4.3
51-554.3

Oracle Product Quality Score by Usage

Oracle's Product Quality score was rated the highest by customers who have used Oracle's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.8
1 to 2 Years
4.2
2 to 5 Years
4.1
5 to 10 Years
4
Over 10 Years
4

Oracle Product Quality Score by Industry

Oracle's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
4.1
Accounting
4.1
Aerospace and Aviation
4.5
Arts and Entertainment
3
Banking and Financial Services
3.7
Construction
4.3
Education
4.4
Healthcare, Hospitals and Medicine
3.5
Manufacturing and Machinery
3.9
Mechanical, Civil or Industrial Engineering
4.3
Energy and Manufacturing
4.3
Retail
4.2

Oracle Product Quality vs. Competitors

Compared to its competitors, Oracle's Product Quality score is rated right above Accenture (US), and is preceded by Qualcomm.

COMPANYProduct Quality Score
CA Technologies4.5/5
Microsoft4.2/5
SAP4.1/5
TIBCO Software Inc.4.1/5
IBM4/5
Workday4/5
Qualcomm3.9/5
Oracle3.9/5
Accenture (US)3.7/5
Teradata Corporation3.6/5
HP Inc.3.3/5
ADP2.9/5
QuESTN/A

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Microsoft's Logo
SAP's Logo
TIBCO Software Inc. Logo
IBM's Logo
Workday's Logo
Qualcomm's Logo
Accenture (US) Logo
Teradata Corporation's Logo
HP Inc. Logo
ADP's Logo
QuEST's Logo

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Product Quality for Other Tech Brands

In the Tech industry, Oracle's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Peloton4.5/5
Zoom Video Communications4.5/5
Nintendo4.5/5
Apple4.4/5
Netflix4.3/5
Spotify4.3/5
Google4.3/5
ROBLOX4.1/5
Oracle3.9/5

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Zoom Video Communications' Logo
Nintendo's Logo
Apple's Logo
Netflix's Logo
Spotify's Logo
Google's Logo
ROBLOX's Logo

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Oracle Pricing

Oracle ROI & Value For Money

3.8/5

Oracle has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Oracle Pricing Plans

Oracle has a pricing structure that accommodates small, medium, and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Oracle.

Who Uses Oracle?

Small Businesses
Medium Businesses
Large Enterprises

Quick Insights into Oracle ROI

Oracle's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked Oracle ROI the Highest

26-30
4.5
Education
4.5
Caucasian
4.2

Ranked Oracle ROI the Lowest

Hispanic or Latino
3.3
Female
3.2
Healthcare, Hospitals and Medicine
2.8

Oracle ROI Score by Gender

Male customers rated Oracle's ROI score 0.8 stars higher than Female customers.

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Male

4/5

Female

3.2/5

Oracle ROI Score by Ethnicity

Oracle's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
4.2
Caucasian4.2
Hispanic or Latino
3.3
Hispanic or Latino3.3
African American/Black
3.6
African American/Black3.6
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Other
3.7
Other3.7

Oracle ROI Score by Age

Oracle's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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0
1
2
3
4
5
18-25
3.5
18-253.5
26-30
4.5
26-304.5
31-35
3.9
31-353.9
36-40
4.1
36-404.1
41-45
3.6
41-453.6
46-50
4.3
46-504.3
51-55
3.5
51-553.5

Oracle ROI Score by Usage

Oracle's ROI score was rated the highest by customers who have used Oracle's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.6
1 to 2 Years
4
2 to 5 Years
3.7
5 to 10 Years
3.7
Over 10 Years
3.7

Oracle ROI Score by Industry

Oracle's ROI score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
3.6
Accounting
4.1
Aerospace and Aviation
4.4
Arts and Entertainment
3.6
Construction
3.9
Consulting
3.4
Education
4.5
Healthcare, Hospitals and Medicine
2.8
Manufacturing and Machinery
4.1
Mechanical, Civil or Industrial Engineering
4.1
Energy and Manufacturing
4.1
Retail
4.1

Oracle Pricing vs. Competitors

Compared to its competitors, Oracle's ROI score is rated right above TIBCO Software Inc., and is preceded by SAP.

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Oracle's Logo
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IBM's Logo
Workday's Logo
Qualcomm's Logo
SAP's Logo
TIBCO Software Inc. Logo
Teradata Corporation's Logo
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HP Inc. Logo
ADP's Logo
QuEST's Logo

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ROI for Other Tech Brands

In the Tech industry, Oracle's ROI score is rated right below ROBLOX.

COMPANYPricing Score
Peloton4.4/5
Zoom Video Communications4.2/5
Google4.1/5
Spotify4.1/5
Nintendo4.1/5
Apple4.1/5
Netflix4/5
ROBLOX3.9/5
Oracle3.8/5

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Oracle Customer Service

3.8/5

Oracle has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Oracle's Customer Service

Address

500 Oracle Pkwy, Redwood Estates, CA 94065


Website

http://www.oracle.com


Phone Number

+1.800.ORACLE1 (internati

Quick Insights into Oracle Customer Service

Oracle's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Hispanic or Latino customers.

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Ranked Oracle Customer Service the Highest

Aerospace and Aviation
4.4
Caucasian
4.3
Less than 1 Year
4.2

Ranked Oracle Customer Service the Lowest

41-45
3.4
2 to 5 Years
3.3
Hispanic or Latino
3.2

Oracle Customer Service Score by Gender

Male customers rated Oracle's Customer Service score 0.2 stars higher than Female customers.

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Male

3.7/5

Female

3.5/5

Oracle Customer Service Score by Ethnicity

Oracle's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
4.3
Caucasian4.3
Hispanic or Latino
3.2
Hispanic or Latino3.2
African American/Black
3.4
African American/Black3.4
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Other
3.9
Other3.9

Oracle Customer Service Score by Age

Oracle's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
4.1
26-304.1
31-35
3.9
31-353.9
36-40
3.4
36-403.4
41-45
3.4
41-453.4
46-50
4.1
46-504.1
51-55
3.8
51-553.8

Oracle Customer Service Score by Usage

Oracle's Customer Service score was rated the highest by customers who have used Oracle's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4.2
1 to 2 Years
3.9
2 to 5 Years
3.3
5 to 10 Years
3.4
Over 10 Years
3.6

Oracle Customer Service Score by Industry

Oracle's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

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Tech
3.5
Accounting
3.9
Aerospace and Aviation
4.4
Arts and Entertainment
3.5

Oracle Customer Service vs. Competitors

Compared to its competitors, Oracle's Customer Service score is rated right above Accenture (US), and is preceded by Teradata Corporation.

COMPANYCustomer Service Score
CA Technologies4.2/5
IBM4.1/5
Microsoft4.1/5
Qualcomm4/5
Workday4/5
SAP3.9/5
Teradata Corporation3.8/5
Oracle3.8/5
Accenture (US)3.8/5
TIBCO Software Inc.3.3/5
HP Inc.3/5
ADP2.8/5
QuESTN/A

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Oracle's Logo
VS
CA Technologies' Logo
IBM's Logo
Microsoft's Logo
Qualcomm's Logo
Workday's Logo
SAP's Logo
Teradata Corporation's Logo
Accenture (US) Logo
TIBCO Software Inc. Logo
HP Inc. Logo
ADP's Logo
QuEST's Logo

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Customer Service for Other Tech Brands

In the Tech industry, Oracle's Customer Service score is rated right above ROBLOX, and is preceded by Nintendo.

COMPANYCustomer Service Score
Peloton4.3/5
Apple4.2/5
Zoom Video Communications4.1/5
Netflix4.1/5
Google4.1/5
Spotify4.1/5
Nintendo4.1/5
Oracle3.8/5
ROBLOX3.7/5

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Oracle's Logo
VS
Peloton's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
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Oracle as an Employer

2.9/5

Oracle has a 2.9/5 stars for its overall company culture rated by their employees

  Oracle CEO
bottom
35%
CEO of Oracle

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Oracle scored a 19 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Oracle would recommend the brand to a friend. ENPS measures how likely Oracle employees would recommend working at Oracle to a friend.

Net Promoter Score

19
NPS Score
49%Promoters
21%Passive
30%Detractors

Employee Net Promoter Score

-15
eNPS Score
28%Promoters
29%Passive
43%Detractors

Global Ranking Snapshot

Oracle is ranked #173 in the Global Top 100 Brands. It ranks just behind WebMD and just ahead of MGM Resorts International.

RANKCOMPANYCEOINDUSTRY
171
Caterpillar Inc.  Caterpillar Inc. CEO
Jim Umpleby
Energy and Manufacturing
172
WebMD  WebMD CEO
Steven Zatz
Health and Wellness
173
Oracle  Oracle CEO
Safra Catz
Tech
174
MGM Resorts International  MGM Resorts International CEO
Bill Hornbuckle
Travel and Hospitality
175
DuPont  DuPont CEO
Edward Breen
Energy and Manufacturing
176
Prudential  Prudential CEO
Charles F. Lowrey
Banking and Financial Services
177
Northrop Grumman Corporation  Northrop Grumman Corporation CEO
Kathy Warden
Automotive and Transportation

Tech Ranking Snapshot

Oracle is ranked #43 in the Tech Industry. It ranks just behind Xerox Corporation and just ahead of HP Inc..

RANKCOMPANYLocation
41
Western Digital Corporation
Irvine, CA
42
Xerox Corporation
Norwalk, CT
43
Oracle
Redwood Estates, CA
44
HP Inc.
Palo Alto, CA
45
Dyson
Chicago, IL
46
Instacart
San Francisco, CA
47
SAP
Newtown Square, PA