19
NPS
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Oracle is ranked #43 in Tech Brands
Oracle is ranked #43 in Tech Brands
About Oracle's Brand
Oracle specializes in developing and marketing computer hardware systems and enterprise software products. Oracle’s brand is ranked #173 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Oracle. When compared to other organizations within the Tech industry, Oracle is ranked #43. Among its major competitors, Oracle is ranked in 9th place for NPS while CA Technologies is 1st, and Microsoft is 2nd. Overall, Oracle has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $207.07B
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Oracle CMO
Oracle Ranking
- #173 in Global Best Brands
- #43 in Tech
- #3 / 4 of its competitors
Oracle NPS
Oracle's Net Promoter Score (NPS) is a 19 with 49% Promoters, 21% Passives, and 30% Detractors. Net Promoter Score tracks whether Oracle's customers would recommend using the product based on a scale of -100 to 100.
Oracle Overall NPS
| 49% | Promoters |
|---|---|
| 21% | Passives |
| 30% | Detractors |
Oracle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 12 | Jun 2021 | 12 |
Jul 2021 13 | Jul 2021 | 13 |
Aug 2021 12 | Aug 2021 | 12 |
Sep 2021 11 | Sep 2021 | 11 |
Oct 2021 9 | Oct 2021 | 9 |
Nov 2021 11 | Nov 2021 | 11 |
Dec 2021 11 | Dec 2021 | 11 |
Jan 2022 14 | Jan 2022 | 14 |
Feb 2022 17 | Feb 2022 | 17 |
Mar 2022 20 | Mar 2022 | 20 |
Apr 2022 20 | Apr 2022 | 20 |
May 2022 19 | May 2022 | 19 |
How Other Brands Compare
Oracle is ranked third for NPS among its competitors. Microsoft and IBM come in first and second, with Accenture (US) coming in at #4. Among those competitors, it is the second most valued company behind Microsoft.
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 Oracle |  Microsoft |  IBM |  Accenture (US) | |
| Global Ranking | #173 | #22 | #106 | #124 |
| NPS | 19 | 44 | 30 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $207.07B | $1.91T | $119.05B | $168.12B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oracle NPS by Gender
Male customers rated Oracle's NPS 12 points higher than Female customers.
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Male
31
Oracle's NPS was rated 31 by Male customers on Comparably.
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51%
Promoters
29%
Passives
20%
Detractors
Female
19
Oracle's NPS was rated 19 by Female customers on Comparably.
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55%
Promoters
9%
Passives
36%
Detractors
Oracle NPS by Ethnicity
Oracle's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 37 | Caucasian | 37 |
Hispanic or Latino 29 | Hispanic or Latino | 29 |
African American/Black 40 | African American/Black | 40 |
Asian or Pacific Islander 23 | Asian or Pacific Islander | 23 |
Other 50 | Other | 50 |
Oracle NPS by Age
Oracle's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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Oracle NPS by Usage
Oracle's NPS was rated the highest by customers who have used Oracle's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 30 | Less than 1 Year | 30 |
1 to 2 Years 30 | 1 to 2 Years | 30 |
2 to 5 Years 6 | 2 to 5 Years | 6 |
5 to 10 Years 36 | 5 to 10 Years | 36 |
Over 10 Years 6 | Over 10 Years | 6 |
Oracle NPS vs. Competitors
Compared to its competitors, Oracle's NPS is rated right above Accenture (US), and is preceded by Teradata Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | CA Technologies | 75 |
| Microsoft | 44 |
 | Qualcomm | 40 |
 | Workday | 34 |
 | SAP | 33 |
| IBM | 30 |
 | TIBCO Software Inc. | 27 |
 | Teradata Corporation | 20 |
| Oracle | 19 |
| Accenture (US) | 17 |
 | QuEST | N/A |
 | HP Inc. | -3 |
 | ADP | -6 |
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Oracle NPS vs Companies in Tech
In the Tech industry, Oracle's NPS is rated right below ROBLOX.
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Oracle Customer Reviews
Out of the 13 Oracle customer reviews 10 were positive and 3 were constructive. Oracle customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Oracle Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Oracle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Oracle Customer Loyalty Score by Gender
Male customers rated Oracle's Customer Loyalty score 26% higher than Female customers.
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Male
85%
Yes
Female
59%
Yes
Oracle Customer Loyalty Score by Ethnicity
Oracle's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
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75
out of 100
Caucasian
74
out of 100
Hispanic or Latino
100
out of 100
African American/Black
86
out of 100
Asian or Pacific Islander
55
out of 100
Other
Oracle Customer Loyalty Score by Age
Oracle's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 60% | 18-25 | 60% |
26-30 82% | 26-30 | 82% |
31-35 85% | 31-35 | 85% |
36-40 82% | 36-40 | 82% |
41-45 76% | 41-45 | 76% |
46-50 70% | 46-50 | 70% |
51-55 100% | 51-55 | 100% |
Oracle Customer Loyalty Score by Usage
Oracle's Customer Loyalty score was rated the highest by customers who have used Oracle's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Oracle Customer Loyalty Score by Industry
Oracle's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Oracle Customer Loyalty vs. Competitors
Compared to its competitors, Oracle's Customer Loyalty score is rated right above HP Inc., and is preceded by ADP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CA Technologies | 100% |
| TIBCO Software Inc. | 85% |
| Microsoft | 84% |
| Workday | 81% |
| SAP | 80% |
| IBM | 79% |
| Qualcomm | 77% |
| ADP | 74% |
| Oracle | 73% |
| HP Inc. | 72% |
| Accenture (US) | 70% |
| Teradata Corporation | 69% |
| QuEST | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Oracle's Customer Loyalty score is rated right below Spotify.
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Oracle Product Quality
3.9/5
Oracle has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Oracle Product Information
Oracle serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Oracle offers products for small, medium, and large sized businesses.
Oracle’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Oracle's product the highest. Reviewers from the Tech industry rated Oracle the lowest at 4.1.
- Website
- http://www.oracle.com
- Company Size
- 10,000+ Employees
Industry
Tech
Big Data
Business Services
Productivity
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Norwegian
Taiwanese
Quick Insights into Oracle Product Quality
Oracle's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Oracle Product Quality the Highest
Ranked Oracle Product Quality the Lowest
Oracle Product Quality Score by Gender
Male customers rated Oracle's Product Quality score 0.2 stars higher than Female customers.
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Male
4.1/5
Female
3.9/5
Oracle Product Quality Score by Ethnicity
Oracle's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
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2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.7 | Other | 3.7 |
Oracle Product Quality Score by Age
Oracle's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
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| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.6 | 31-35 | 4.6 |
36-40 4.2 | 36-40 | 4.2 |
41-45 3.8 | 41-45 | 3.8 |
46-50 4.1 | 46-50 | 4.1 |
51-55 4.3 | 51-55 | 4.3 |
Oracle Product Quality Score by Usage
Oracle's Product Quality score was rated the highest by customers who have used Oracle's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Oracle Product Quality Score by Industry
Oracle's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Arts and Entertainment industry customers.
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Oracle Product Quality vs. Competitors
Compared to its competitors, Oracle's Product Quality score is rated right above Accenture (US), and is preceded by Qualcomm.
| COMPANY | Product Quality Score | |
|---|---|---|
| CA Technologies | 4.5/5 |
| Microsoft | 4.2/5 |
| SAP | 4.1/5 |
| TIBCO Software Inc. | 4.1/5 |
| IBM | 4/5 |
| Workday | 4/5 |
| Qualcomm | 3.9/5 |
| Oracle | 3.9/5 |
| Accenture (US) | 3.7/5 |
| Teradata Corporation | 3.6/5 |
| HP Inc. | 3.3/5 |
| ADP | 2.9/5 |
| QuEST | N/A |
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Product Quality for Other Tech Brands
In the Tech industry, Oracle's Product Quality score is rated right below ROBLOX.
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Oracle Pricing
Oracle ROI & Value For Money
3.8/5
Oracle has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Oracle Pricing Plans
Oracle has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Oracle.
Who Uses Oracle?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Oracle ROI
Oracle's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Oracle ROI the Highest
Ranked Oracle ROI the Lowest
Oracle ROI Score by Gender
Male customers rated Oracle's ROI score 0.8 stars higher than Female customers.
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Male
4/5
Female
3.2/5
Oracle ROI Score by Ethnicity
Oracle's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.7 | Other | 3.7 |
Oracle ROI Score by Age
Oracle's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
1
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| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.6 | 41-45 | 3.6 |
46-50 4.3 | 46-50 | 4.3 |
51-55 3.5 | 51-55 | 3.5 |
Oracle ROI Score by Usage
Oracle's ROI score was rated the highest by customers who have used Oracle's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Oracle ROI Score by Industry
Oracle's ROI score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Oracle Pricing vs. Competitors
Compared to its competitors, Oracle's ROI score is rated right above TIBCO Software Inc., and is preceded by SAP.
| COMPANY | Pricing Score | |
|---|---|---|
| CA Technologies | 4.2/5 |
| Microsoft | 4/5 |
| IBM | 4/5 |
| Workday | 3.9/5 |
| Qualcomm | 3.9/5 |
| SAP | 3.8/5 |
| Oracle | 3.8/5 |
| TIBCO Software Inc. | 3.8/5 |
| Teradata Corporation | 3.6/5 |
| Accenture (US) | 3.5/5 |
| HP Inc. | 3.1/5 |
| ADP | 2.9/5 |
| QuEST | N/A |
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ROI for Other Tech Brands
In the Tech industry, Oracle's ROI score is rated right below ROBLOX.
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Oracle Customer Service
3.8/5
Oracle has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Oracle's Customer Service
Address
500 Oracle Pkwy, Redwood Estates, CA 94065
Website
http://www.oracle.com
Phone Number
+1.800.ORACLE1 (internati
Quick Insights into Oracle Customer Service
Oracle's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Hispanic or Latino customers.
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Ranked Oracle Customer Service the Highest
Ranked Oracle Customer Service the Lowest
Oracle Customer Service Score by Gender
Male customers rated Oracle's Customer Service score 0.2 stars higher than Female customers.
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Male
3.7/5
Female
3.5/5
Oracle Customer Service Score by Ethnicity
Oracle's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
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0
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4
5
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.9 | Other | 3.9 |
Oracle Customer Service Score by Age
Oracle's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
1
2
3
4
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3.4 | 41-45 | 3.4 |
46-50 4.1 | 46-50 | 4.1 |
51-55 3.8 | 51-55 | 3.8 |
Oracle Customer Service Score by Usage
Oracle's Customer Service score was rated the highest by customers who have used Oracle's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Oracle Customer Service Score by Industry
Oracle's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Oracle Customer Service vs. Competitors
Compared to its competitors, Oracle's Customer Service score is rated right above Accenture (US), and is preceded by Teradata Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| CA Technologies | 4.2/5 |
| IBM | 4.1/5 |
| Microsoft | 4.1/5 |
| Qualcomm | 4/5 |
| Workday | 4/5 |
| SAP | 3.9/5 |
| Teradata Corporation | 3.8/5 |
| Oracle | 3.8/5 |
| Accenture (US) | 3.8/5 |
| TIBCO Software Inc. | 3.3/5 |
| HP Inc. | 3/5 |
| ADP | 2.8/5 |
| QuEST | N/A |
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Customer Service for Other Tech Brands
In the Tech industry, Oracle's Customer Service score is rated right above ROBLOX, and is preceded by Nintendo.
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Oracle as an Employer
2.9/5
Oracle has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Oracle scored a 19 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Oracle would recommend the brand to a friend. ENPS measures how likely Oracle employees would recommend working at Oracle to a friend.
Net Promoter Score
19
NPS Score
| 49% | Promoters |
|---|---|
| 21% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Global Ranking Snapshot
Oracle is ranked #173 in the Global Top 100 Brands. It ranks just behind WebMD and just ahead of MGM Resorts International.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
171 |  | Caterpillar Inc. |  | Jim Umpleby | Energy and Manufacturing |
172 |  | WebMD |  | Steven Zatz | Health and Wellness |
173 | | Oracle | | Safra Catz | Tech |
174 |  | MGM Resorts International |  | Bill Hornbuckle | Travel and Hospitality |
175 |  | DuPont |  | Edward Breen | Energy and Manufacturing |
176 |  | Prudential |  | Charles F. Lowrey | Banking and Financial Services |
177 |  | Northrop Grumman Corporation |  | Kathy Warden | Automotive and Transportation |
Tech Ranking Snapshot
Oracle is ranked #43 in the Tech Industry. It ranks just behind Xerox Corporation and just ahead of HP Inc..
| RANK | COMPANY | Location | |
|---|---|---|---|
41 |  | Western Digital Corporation | Irvine, CA |
42 |  | Xerox Corporation | Norwalk, CT |
43 | | Oracle | Redwood Estates, CA |
44 | | HP Inc. | Palo Alto, CA |
45 |  | Dyson | Chicago, IL |
46 |  | Instacart | San Francisco, CA |
47 | | SAP | Newtown Square, PA |
Popular Brands in the Industry
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