50
NPS
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Orion Advisor Services, LLC
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About Orion Advisor Services, LLC's Brand
The nation's largest privately held portfolio accounting service bureau for financial advisors
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Orion Advisor Services, LLC NPS
Orion Advisor Services, LLC's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Orion Advisor Services, LLC's customers would recommend using the product based on a scale of -100 to 100.
Orion Advisor Services, LLC Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Orion Advisor Services, LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
Oct 2021 -33 | Oct 2021 | -33 |
May 2022 0 | May 2022 | 0 |
Jun 2023 20 | Jun 2023 | 20 |
Dec 2023 33 | Dec 2023 | 33 |
Jun 2024 43 | Jun 2024 | 43 |
Jul 2024 50 | Jul 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Orion Advisor Services, LLC Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Orion Advisor Services, LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Orion Advisor Services, LLC Product Quality
4.1/5
Orion Advisor Services, LLC has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Orion Advisor Services, LLC Product Information
Orion Advisor Services, LLC’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.orionadvisor.com
- Company Size
- 501-1,000 Employees
Orion Advisor Services, LLC Pricing
Orion Advisor Services, LLC ROI & Value For Money
3.9/5
Orion Advisor Services, LLC has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Orion Advisor Services, LLC Customer Satisfaction (CSAT)
Orion Advisor Services, LLC Customer Satisfaction (CSAT) Score
86 / 100
Orion Advisor Services, LLC has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Orion Advisor Services, LLC Customer Service
3.7/5
Orion Advisor Services, LLC has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Orion Advisor Services, LLC's Customer Service
Address
Omaha, NE 68130
Website
http://www.orionadvisor.com
Phone Number
402-496-3513
Orion Advisor Services, LLC as an Employer
4.6/5
Orion Advisor Services, LLC has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of Orion Advisor Services, LLC
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Orion Advisor Services, LLC scored a 50 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Orion Advisor Services, LLC would recommend the brand to a friend. ENPS measures how likely Orion Advisor Services, LLC employees would recommend working at Orion Advisor Services, LLC to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 53% | Promoters |
|---|---|
| 20% | Passive |
| 27% | Detractors |
