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NPS
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Pampered Chef is ranked #40 in Food and Beverages Brands
Pampered Chef is ranked #40 in Food and Beverages Brands
About Pampered Chef's Brand
Pampered Chef is a global multi-level marketing company that offers a line of kitchen tools, food products. Pampered Chef’s brand is ranked #490 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Pampered Chef. When compared to other organizations within the Food and Beverages industry, Pampered Chef is ranked #40. Among its major competitors, Pampered Chef is ranked in 1st place for NPS while Sur La Table is 2nd, and Bed Bath & Beyond is 3rd.Their current valuation is $1.18B
Brand at a Glance
80%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.7/5
Customer Service
Pampered Chef CMO
Belinda Hudmon
Belinda Hudmon serves as the Chief Marketing Officer for Pampered Chef. Belinda started at Pampered Chef in November of 2015. Belinda is based in the Greater Chicago Area.
Pampered Chef Ranking
- #40 in Food and Beverages
- #1 / 4 of its competitors
Pampered Chef NPS
Pampered Chef's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether Pampered Chef's customers would recommend using the product based on a scale of -100 to 100.
Pampered Chef Overall NPS
| 46% | Promoters |
|---|---|
| 16% | Passives |
| 38% | Detractors |
Pampered Chef NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Apr 2021 5 | Apr 2021 | 5 |
Jul 2021 16 | Jul 2021 | 16 |
Aug 2021 17 | Aug 2021 | 17 |
Sep 2021 16 | Sep 2021 | 16 |
Dec 2021 9 | Dec 2021 | 9 |
Jan 2022 12 | Jan 2022 | 12 |
Feb 2022 4 | Feb 2022 | 4 |
Mar 2022 10 | Mar 2022 | 10 |
Apr 2022 6 | Apr 2022 | 6 |
May 2022 7 | May 2022 | 7 |
Jun 2022 8 | Jun 2022 | 8 |
How Other Brands Compare
Pampered Chef is ranked first for NPS among its competitors. Sur La Table and Bed Bath & Beyond come in second and third, with Blyth coming in at #4. Among those competitors, it is the most valued company behind Bed Bath & Beyond.
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 Pampered Chef |  Bed Bath & Beyond |  Sur La Table |  Blyth | |
| Global Ranking | #490 | #- | #- | #- |
| NPS | 8 | -60 | 0 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.18B | $3.51B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pampered Chef NPS by Gender
Pampered Chef's NPS was rated -7 by Female customers on Comparably.
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Female
-7
Pampered Chef's NPS was rated -7 by Female customers on Comparably.
Sign Up to learn about Pampered Chef's NPS Score rated by Female customers on Comparably.
40%
Promoters
13%
Passives
47%
Detractors
Male
N/A
Pampered Chef's NPS is not yet rated by Male customers.
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0%
Promoters
0%
Passives
0%
Detractors
Pampered Chef NPS by Ethnicity
Pampered Chef's NPS was rated -19 points by Caucasian customers on Comparably.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -19 | Caucasian | -19 |
Pampered Chef NPS by Age
Pampered Chef's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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Pampered Chef NPS by Usage
Pampered Chef's NPS was rated the highest by customers who have used Pampered Chef's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
Over 10 Years 37 | Over 10 Years | 37 |
Pampered Chef NPS vs. Competitors
Compared to its competitors, Pampered Chef's NPS is rated right above Sur La Table.
| COMPANY | NPS Score | |
|---|---|---|
| Pampered Chef | 8 |
| Sur La Table | 0 |
 | Calphalon | N/A |
| Bed Bath & Beyond | -60 |
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Pampered Chef NPS vs Companies in Food and Beverages
In the Food and Beverages industry, Pampered Chef's NPS is rated right below McDonald's.
| COMPANY | NPS Score | |
|---|---|---|
 | Chick-fil-A | 69 |
 | Hershey Company | 42 |
 | Red Bull | 41 |
 | The Coca-Cola Company | 39 |
 | Starbucks | 38 |
 | Mars | 36 |
 | PepsiCo | 32 |
 | McDonald's | 31 |
| Pampered Chef | 8 |
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Pampered Chef Customer Reviews
Out of the 3 Pampered Chef customer reviews 2 were positive and 1 was constructive. Pampered Chef customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Pampered Chef Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Pampered Chef users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pampered Chef Customer Loyalty Score by Gender
Pampered Chef's Customer Loyalty score was rated 68 by Female customers on Comparably.
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Female
68%
Yes
Male
N/A
Yes
Pampered Chef Customer Loyalty Score by Ethnicity
Pampered Chef's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
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55
out of 100
Caucasian
Pampered Chef Customer Loyalty Score by Age
Pampered Chef's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 82% | 56-60 | 82% |
61-65 100% | 61-65 | 100% |
66+ 40% | 66+ | 40% |
Pampered Chef Customer Loyalty Score by Usage
Pampered Chef's Customer Loyalty score was rated the highest by customers who have used Pampered Chef's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Pampered Chef Customer Loyalty Score by Industry
Pampered Chef's Customer Loyalty score was rated 40% by Retail industry customers.
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Pampered Chef Customer Loyalty vs. Competitors
Compared to its competitors, Pampered Chef's Customer Loyalty score is rated right above Bed Bath & Beyond.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pampered Chef | 80% |
| Bed Bath & Beyond | 68% |
| Sur La Table | 38% |
| Calphalon | N/A |
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Customer Loyalty for Other Food and Beverages Brands
In the Food and Beverages industry, Pampered Chef's Customer Loyalty score is rated right above Red Bull, and is preceded by PepsiCo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chick-fil-A | 88% |
| Hershey Company | 86% |
| The Coca-Cola Company | 83% |
| PepsiCo | 82% |
| Pampered Chef | 80% |
| Red Bull | 80% |
| McDonald's | 78% |
| Starbucks | 77% |
| Mars | 77% |
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Pampered Chef Product Quality
3.6/5
Pampered Chef has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Pampered Chef Product Information
Pampered Chef’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Pampered Chef's product the highest.
- Company Size
- 201-500 Employees
Industry
Consumer Goods
Quick Insights into Pampered Chef Product Quality
Pampered Chef's Product Quality score was rated highest by customers who have used Pampered Chef's products/services for Over 10 Years, and rated lowest by customers who have used Pampered Chef's products/services for Less than 1 Year.
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Ranked Pampered Chef Product Quality the Highest
Ranked Pampered Chef Product Quality the Lowest
Pampered Chef Product Quality Score by Gender
Pampered Chef's Product Quality score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Pampered Chef Product Quality Score by Ethnicity
Pampered Chef's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Pampered Chef Product Quality Score by Age
Pampered Chef's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.4 | 56-60 | 3.4 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.6 | 66+ | 2.6 |
Pampered Chef Product Quality Score by Usage
Pampered Chef's Product Quality score was rated the highest by customers who have used Pampered Chef's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Pampered Chef Product Quality Score by Industry
Pampered Chef's Product Quality score was rated 3 stars by Retail industry customers.
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Pampered Chef Product Quality vs. Competitors
Compared to its competitors, Pampered Chef's Product Quality score is rated right above Sur La Table.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pampered Chef | 3.6/5 |
| Sur La Table | 2.8/5 |
| Bed Bath & Beyond | 1.9/5 |
| Calphalon | N/A |
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Product Quality for Other Food and Beverages Brands
In the Food and Beverages industry, Pampered Chef's Product Quality score is rated right below McDonald's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chick-fil-A | 4.5/5 |
| Hershey Company | 4.4/5 |
| Red Bull | 4.3/5 |
| Starbucks | 4.2/5 |
| The Coca-Cola Company | 4.2/5 |
| Mars | 4.2/5 |
| PepsiCo | 4.1/5 |
| McDonald's | 4/5 |
| Pampered Chef | 3.6/5 |
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Pampered Chef Pricing
Pampered Chef ROI & Value For Money
3.3/5
Pampered Chef has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Pampered Chef Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry.
Quick Insights into Pampered Chef ROI
Pampered Chef's ROI score was rated highest by customers ages 56-60, and rated lowest by customers who have used Pampered Chef's products/services for Less than 1 Year.
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Ranked Pampered Chef ROI the Highest
Ranked Pampered Chef ROI the Lowest
Pampered Chef ROI Score by Gender
Pampered Chef's ROI score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
Pampered Chef ROI Score by Ethnicity
Pampered Chef's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
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0
1
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3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Pampered Chef ROI Score by Age
Pampered Chef's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.6 | 56-60 | 3.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Pampered Chef ROI Score by Usage
Pampered Chef's ROI score was rated the highest by customers who have used Pampered Chef's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Pampered Chef ROI Score by Industry
Pampered Chef's ROI score was rated 2.6 stars by Retail industry customers.
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Pampered Chef Pricing vs. Competitors
Compared to its competitors, Pampered Chef's ROI score is rated right above Sur La Table.
| COMPANY | Pricing Score | |
|---|---|---|
| Pampered Chef | 3.3/5 |
| Sur La Table | 3.1/5 |
| Bed Bath & Beyond | 2.1/5 |
| Calphalon | N/A |
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ROI for Other Food and Beverages Brands
In the Food and Beverages industry, Pampered Chef's ROI score is rated right below Starbucks.
| COMPANY | Pricing Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Hershey Company | 4/5 |
| PepsiCo | 3.9/5 |
| The Coca-Cola Company | 3.9/5 |
| Mars | 3.9/5 |
| Red Bull | 3.8/5 |
| McDonald's | 3.8/5 |
| Starbucks | 3.7/5 |
| Pampered Chef | 3.3/5 |
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Pampered Chef Customer Satisfaction (CSAT)
Pampered Chef Customer Satisfaction (CSAT) Score
64 / 100
Pampered Chef has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
44%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pampered Chef Customer Satisfaction
Pampered Chef's Customer Satisfaction score was rated highest by customers who have used Pampered Chef's products/services for Over 10 Years, and rated lowest by customers who have used Pampered Chef's products/services for Less than 1 Year.
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Ranked Pampered Chef Customer Satisfaction the Highest
Ranked Pampered Chef Customer Satisfaction the Lowest
Pampered Chef Customer Satisfaction Score by Gender
Pampered Chef's Customer Satisfaction score was rated 50 by Female customers on Comparably.
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50 / 100
FemaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Pampered Chef Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pampered Chef's Customer Satisfaction (CSAT) score was rated 46% according to Caucasian users and customers.
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46 / 100
Very Satisfied
36%
Satisfied
10%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
27%
Pampered Chef Customer Satisfaction Score by Age
Pampered Chef's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 50% | |||||||||||||||
| 66+ | 34% |
Pampered Chef Customer Satisfaction Score by Usage
Pampered Chef's Customer Satisfaction score was rated the highest by customers who have used Pampered Chef's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Pampered Chef Customer Satisfaction vs. Competitors
Compared to its competitors, Pampered Chef's Customer Satisfaction score is rated right above Bed Bath & Beyond.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pampered Chef | 64% |
| Bed Bath & Beyond | 41% |
| Sur La Table | 33% |
| Calphalon | 0% |
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Customer Satisfaction for Other Food and Beverages Brands
In the Food and Beverages industry, Pampered Chef's Customer Satisfaction score is rated right below Mars.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Starbucks | 88% |
| The Coca-Cola Company | 87% |
| Chick-fil-A | 86% |
| Hershey Company | 85% |
| Red Bull | 82% |
| McDonald's | 82% |
| PepsiCo | 78% |
| Mars | 71% |
| Pampered Chef | 64% |
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Pampered Chef Customer Service
3.7/5
Pampered Chef has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Pampered Chef's Customer Service
Address
Addison, IL 60101
Website
https://www.pamperedchef.com/
Phone Number
16307927615
Pampered Chef's Social Links
Quick Insights into Pampered Chef Customer Service
Pampered Chef's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers ages 61-65.
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Ranked Pampered Chef Customer Service the Highest
Ranked Pampered Chef Customer Service the Lowest
Pampered Chef Customer Service Score by Gender
Pampered Chef's Customer Service score was rated 3.1 by Female customers on Comparably.
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Female
3.1/5
Male
N/A
Pampered Chef Customer Service Score by Ethnicity
Pampered Chef's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
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0
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40
60
80
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Pampered Chef Customer Service Score by Age
Pampered Chef's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.5 | 56-60 | 3.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3.3 | 66+ | 3.3 |
Pampered Chef Customer Service Score by Usage
Pampered Chef's Customer Service score was rated the highest by customers who have used Pampered Chef's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Pampered Chef Customer Service Score by Industry
Pampered Chef's Customer Service score was rated 3.8 stars by Retail industry customers.
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Pampered Chef Customer Service vs. Competitors
Compared to its competitors, Pampered Chef's Customer Service score is rated right above Sur La Table.
| COMPANY | Customer Service Score | |
|---|---|---|
| Pampered Chef | 3.7/5 |
| Sur La Table | 3.1/5 |
| Bed Bath & Beyond | 1.7/5 |
| Calphalon | N/A |
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Customer Service for Other Food and Beverages Brands
In the Food and Beverages industry, Pampered Chef's Customer Service score is rated right below McDonald's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chick-fil-A | 4.5/5 |
| Starbucks | 4.1/5 |
| Hershey Company | 4/5 |
| Mars | 4/5 |
| Red Bull | 4/5 |
| The Coca-Cola Company | 4/5 |
| PepsiCo | 4/5 |
| McDonald's | 3.8/5 |
| Pampered Chef | 3.7/5 |
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Pampered Chef as an Employer
4.6/5
Pampered Chef has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pampered Chef scored a 8 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Pampered Chef would recommend the brand to a friend. ENPS measures how likely Pampered Chef employees would recommend working at Pampered Chef to a friend.
Net Promoter Score
8
NPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 66% | Promoters |
|---|---|
| 7% | Passive |
| 27% | Detractors |
Global Ranking Snapshot
Pampered Chef is ranked #490 in the Global Top 100 Brands. It ranks just behind Cerner Corporation and just ahead of Barnes & Noble.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
488 |  | Ryder System |  | Robert Sanchez | Automotive and Transportation |
489 |  | Cerner Corporation |  | Brent Shafer | Health and Wellness |
490 | | Pampered Chef | | Andrew Treanor | Food and Beverages |
491 |  | Barnes & Noble |  | Demos Parneros | Retail |
492 |  | Spanx |  | Sara Blakely | Fashion and Beauty |
493 |  | Paycom |  | Chad Richison | Business and Consumer Services |
494 |  | Netsuite |  | Zach Nelson | Tech |
Food and Beverages Ranking Snapshot
Pampered Chef is ranked #40 in the Food and Beverages Industry. It ranks just behind Constellation Brands and just ahead of Krispy Kreme.
| RANK | COMPANY | Location | |
|---|---|---|---|
38 |  | Jersey Mike's Subs | Manasquan, NJ |
39 |  | Constellation Brands | Victor, NY |
40 | | Pampered Chef | Addison, IL |
41 |  | Krispy Kreme | Winston Salem, NC |
42 |  | Bloomin' Brands | Tampa, FL |
43 |  | Levy Restaurants | Chicago, IL |
44 |  | Gopuff | Philadelphia, PA |
