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Pampered Chef is
Ranked
#40
in
Food and Beverages Brands
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Pampered Chef
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Pampered Chef is ranked #40 in Food and Beverages Brands

About Pampered Chef's Brand

Pampered Chef is a global multi-level marketing company that offers a line of kitchen tools, food products. Pampered Chef’s brand is ranked #490 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Pampered Chef. When compared to other organizations within the Food and Beverages industry, Pampered Chef is ranked #40. Among its major competitors, Pampered Chef is ranked in 1st place for NPS while Sur La Table is 2nd, and Bed Bath & Beyond is 3rd.Their current valuation is $1.18B

Brand at a Glance

80%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.7/5
Customer Service

Pampered Chef CMO
  Pampered Chef CMO

Belinda Hudmon

Belinda Hudmon serves as the Chief Marketing Officer for Pampered Chef. Belinda started at Pampered Chef in November of 2015. Belinda is based in the Greater Chicago Area.

Pampered Chef Ranking

Pampered Chef NPS

Pampered Chef's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether Pampered Chef's customers would recommend using the product based on a scale of -100 to 100.

Pampered Chef Overall NPS

8
NPS
46%Promoters
16%Passives
38%Detractors
Pampered Chef Overall NPS

Pampered Chef NPS Trend

-100
-50
0
50
100
Mar 2021
0
Mar 20210
Apr 2021
5
Apr 20215
Jul 2021
16
Jul 202116
Aug 2021
17
Aug 202117
Sep 2021
16
Sep 202116
Dec 2021
9
Dec 20219
Jan 2022
12
Jan 202212
Feb 2022
4
Feb 20224
Mar 2022
10
Mar 202210
Apr 2022
6
Apr 20226
May 2022
7
May 20227
Jun 2022
8
Jun 20228

How Other Brands Compare

Pampered Chef is ranked first for NPS among its competitors. Sur La Table and Bed Bath & Beyond come in second and third, with Blyth coming in at #4. Among those competitors, it is the most valued company behind Bed Bath & Beyond.

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Pampered Chef's Logo
Pampered Chef
Bed Bath & Beyond's Logo
Bed Bath & Beyond
Sur La Table's Logo
Sur La Table
Blyth's Logo
Blyth
Global Ranking#490#-#-#-
NPS8-600-
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral--
Valuation Updated every 24 hours for public companies$1.18B$3.51B--

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Pampered Chef NPS by Gender

Pampered Chef's NPS was rated -7 by Female customers on Comparably.

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Female

-7

Pampered Chef's NPS was rated -7 by Female customers on Comparably.

Sign Up to learn about Pampered Chef's NPS Score rated by Female customers on Comparably.
40%
Promoters
13%
Passives
47%
Detractors

Male

N/A

Pampered Chef's NPS is not yet rated by Male customers.

Sign Up to learn about Pampered Chef's NPS Score rated by Male customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors

Pampered Chef NPS by Ethnicity

Pampered Chef's NPS was rated -19 points by Caucasian customers on Comparably.

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-100
-50
0
50
100
Caucasian
-19
Caucasian-19

Pampered Chef NPS by Age

Pampered Chef's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Pampered Chef.
0
20
40
60
80
100
Promoters
50%
Passives
0%
Detractors
50%
56-6050%0%50%
Promoters
0%
Passives
33%
Detractors
67%
61-650%33%67%
Promoters
33%
Passives
0%
Detractors
67%
66+33%0%67%

Pampered Chef NPS by Usage

Pampered Chef's NPS was rated the highest by customers who have used Pampered Chef's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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-100
-50
0
50
100
Less than 1 Year
-100
Less than 1 Year-100
2 to 5 Years
-67
2 to 5 Years-67
Over 10 Years
37
Over 10 Years37

Pampered Chef NPS vs. Competitors

Compared to its competitors, Pampered Chef's NPS is rated right above Sur La Table.

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Pampered Chef NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Pampered Chef's NPS is rated right below McDonald's.

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Chick-fil-A's Logo
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Pampered Chef Customer Reviews

Out of the 3 Pampered Chef customer reviews 2 were positive and 1 was constructive. Pampered Chef customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
They don't sell anything you can't buy anywhere else and it's 3X the price. It is a pyramid marketing scheme targeting poor women who need to feel better about themselves.
Review from Chicago, IL / Female / Caucasian / 66+
What do you value most about this brand?
It had everything you need for the kitchen in the pampered chef book plus more
Review from Chicago, IL / Female / Native American / 31-35
What do you value most about this brand?
the products are reliable and very useful to help with cooking meals daily
Review from Chicago, IL / Female / African American/Black / 56-60

Pampered Chef Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Pampered Chef users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80
80%
20
20%
Pampered Chef Customer Loyalty

Pampered Chef Customer Loyalty Score by Gender

Pampered Chef's Customer Loyalty score was rated 68 by Female customers on Comparably.

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Female
68%
Yes
Male
N/A
Yes

Pampered Chef Customer Loyalty Score by Ethnicity

Pampered Chef's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.

% who answered "Yes"

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55
out of 100
Caucasian

Pampered Chef Customer Loyalty Score by Age

Pampered Chef's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.

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0
20%
40%
60%
80%
100%
56-60
82%
56-6082%
61-65
100%
61-65100%
66+
40%
66+40%

Pampered Chef Customer Loyalty Score by Usage

Pampered Chef's Customer Loyalty score was rated the highest by customers who have used Pampered Chef's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
10%
Over 10 Years
100%

Pampered Chef Customer Loyalty Score by Industry

Pampered Chef's Customer Loyalty score was rated 40% by Retail industry customers.

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Retail
40%

Pampered Chef Customer Loyalty vs. Competitors

Compared to its competitors, Pampered Chef's Customer Loyalty score is rated right above Bed Bath & Beyond.

COMPANYCustomer Loyalty Score
Pampered Chef80%
Bed Bath & Beyond68%
Sur La Table38%
CalphalonN/A

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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Pampered Chef's Customer Loyalty score is rated right above Red Bull, and is preceded by PepsiCo.

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Pampered Chef Product Quality

3.6/5

Pampered Chef has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Pampered Chef Product Information

Pampered Chef’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Pampered Chef's product the highest.

Website
https://www.pamperedchef.com/
Company Size
201-500 Employees

Industry

Consumer Goods

Quick Insights into Pampered Chef Product Quality

Pampered Chef's Product Quality score was rated highest by customers who have used Pampered Chef's products/services for Over 10 Years, and rated lowest by customers who have used Pampered Chef's products/services for Less than 1 Year.

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Ranked Pampered Chef Product Quality the Highest

Over 10 Years
3.5
56-60
3.4
Caucasian
3

Ranked Pampered Chef Product Quality the Lowest

61-65
1.5
Less than 1 Year
1.5

Pampered Chef Product Quality Score by Gender

Pampered Chef's Product Quality score was rated 3 by Female customers on Comparably.

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Female

3/5

Male

N/A

Pampered Chef Product Quality Score by Ethnicity

Pampered Chef's Product Quality score was rated 3 stars by Caucasian customers on Comparably.

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0
1
2
3
4
5
Caucasian
3
Caucasian3

Pampered Chef Product Quality Score by Age

Pampered Chef's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
56-60
3.4
56-603.4
61-65
1.5
61-651.5
66+
2.6
66+2.6

Pampered Chef Product Quality Score by Usage

Pampered Chef's Product Quality score was rated the highest by customers who have used Pampered Chef's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.5
2 to 5 Years
3
Over 10 Years
3.5

Pampered Chef Product Quality Score by Industry

Pampered Chef's Product Quality score was rated 3 stars by Retail industry customers.

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Retail
3

Pampered Chef Product Quality vs. Competitors

Compared to its competitors, Pampered Chef's Product Quality score is rated right above Sur La Table.

COMPANYProduct Quality Score
Pampered Chef3.6/5
Sur La Table2.8/5
Bed Bath & Beyond1.9/5
CalphalonN/A

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Pampered Chef's Product Quality score is rated right below McDonald's.

COMPANYProduct Quality Score
Chick-fil-A4.5/5
Hershey Company4.4/5
Red Bull4.3/5
Starbucks4.2/5
The Coca-Cola Company4.2/5
Mars4.2/5
PepsiCo4.1/5
McDonald's4/5
Pampered Chef3.6/5

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Pampered Chef Pricing

Pampered Chef ROI & Value For Money

3.3/5

Pampered Chef has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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Pampered Chef Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry.

Quick Insights into Pampered Chef ROI

Pampered Chef's ROI score was rated highest by customers ages 56-60, and rated lowest by customers who have used Pampered Chef's products/services for Less than 1 Year.

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Ranked Pampered Chef ROI the Highest

56-60
3.6
Over 10 Years
3.2
Caucasian
2.8

Ranked Pampered Chef ROI the Lowest

61-65
1.5
Less than 1 Year
1.5

Pampered Chef ROI Score by Gender

Pampered Chef's ROI score was rated 2.8 by Female customers on Comparably.

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Female

2.8/5

Male

N/A

Pampered Chef ROI Score by Ethnicity

Pampered Chef's ROI score was rated 2.8 stars by Caucasian customers on Comparably.

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0
1
2
3
4
5
Caucasian
2.8
Caucasian2.8

Pampered Chef ROI Score by Age

Pampered Chef's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
56-60
3.6
56-603.6
61-65
1.5
61-651.5
66+
2
66+2

Pampered Chef ROI Score by Usage

Pampered Chef's ROI score was rated the highest by customers who have used Pampered Chef's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.5
Over 10 Years
3.2

Pampered Chef ROI Score by Industry

Pampered Chef's ROI score was rated 2.6 stars by Retail industry customers.

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Retail
2.6

Pampered Chef Pricing vs. Competitors

Compared to its competitors, Pampered Chef's ROI score is rated right above Sur La Table.

COMPANYPricing Score
Pampered Chef3.3/5
Sur La Table3.1/5
Bed Bath & Beyond2.1/5
CalphalonN/A

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Pampered Chef's ROI score is rated right below Starbucks.

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Pampered Chef Customer Satisfaction (CSAT)

Pampered Chef Customer Satisfaction (CSAT) Score

64 / 100

Pampered Chef has an overall Customer Satisfaction score of 64 rated by its users and customers.

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Very Satisfied44%
Satisfied20%
Neither Satisfied nor Dissatisfied20%
Dissatisfied0%
Very Dissatisfied16%
Very Satisfied
44%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
16%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Pampered Chef Customer Satisfaction

Pampered Chef's Customer Satisfaction score was rated highest by customers who have used Pampered Chef's products/services for Over 10 Years, and rated lowest by customers who have used Pampered Chef's products/services for Less than 1 Year.

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Ranked Pampered Chef Customer Satisfaction the Highest

Over 10 Years
83%
56-60
50%
Female
50%

Ranked Pampered Chef Customer Satisfaction the Lowest

66+
34%
Less than 1 Year
0%

Pampered Chef Customer Satisfaction Score by Gender

Pampered Chef's Customer Satisfaction score was rated 50 by Female customers on Comparably.

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50 / 100
Female
Very Satisfied
42%
Satisfied
8%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%

Pampered Chef Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Pampered Chef's Customer Satisfaction (CSAT) score was rated 46% according to Caucasian users and customers.

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46 / 100
Very Satisfied36%
Satisfied10%
Neither Satisfied nor Dissatisfied27%
Dissatisfied0%
Very Dissatisfied27%
Very Satisfied
36%
Satisfied
10%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
27%

Pampered Chef Customer Satisfaction Score by Age

Pampered Chef's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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0
20
40
60
80
100
56-60 CSAT Score
50%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
56-6050%
66+ CSAT Score
34%
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
66+34%

Pampered Chef Customer Satisfaction Score by Usage

Pampered Chef's Customer Satisfaction score was rated the highest by customers who have used Pampered Chef's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
0
Over 10 Years
83

Pampered Chef Customer Satisfaction vs. Competitors

Compared to its competitors, Pampered Chef's Customer Satisfaction score is rated right above Bed Bath & Beyond.

COMPANYCustomer Satisfaction (CSAT) Score
Pampered Chef64%
Bed Bath & Beyond41%
Sur La Table33%
Calphalon0%

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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Pampered Chef's Customer Satisfaction score is rated right below Mars.

COMPANYCustomer Satisfaction (CSAT) Score
Starbucks88%
The Coca-Cola Company87%
Chick-fil-A86%
Hershey Company85%
Red Bull82%
McDonald's82%
PepsiCo78%
Mars71%
Pampered Chef64%

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Pampered Chef Customer Service

3.7/5

Pampered Chef has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Pampered Chef's Customer Service

Address

Addison, IL 60101


Website

https://www.pamperedchef.com/


Phone Number

16307927615

Quick Insights into Pampered Chef Customer Service

Pampered Chef's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers ages 61-65.

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Ranked Pampered Chef Customer Service the Highest

Retail
3.8
56-60
3.5
Over 10 Years
3.4

Ranked Pampered Chef Customer Service the Lowest

Less than 1 Year
1.8
61-65
1.5

Pampered Chef Customer Service Score by Gender

Pampered Chef's Customer Service score was rated 3.1 by Female customers on Comparably.

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Female

3.1/5

Male

N/A

Pampered Chef Customer Service Score by Ethnicity

Pampered Chef's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.

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0
20
40
60
80
100
Caucasian
3.3
Caucasian3.3

Pampered Chef Customer Service Score by Age

Pampered Chef's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
56-60
3.5
56-603.5
61-65
1.5
61-651.5
66+
3.3
66+3.3

Pampered Chef Customer Service Score by Usage

Pampered Chef's Customer Service score was rated the highest by customers who have used Pampered Chef's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.8
Over 10 Years
3.4

Pampered Chef Customer Service Score by Industry

Pampered Chef's Customer Service score was rated 3.8 stars by Retail industry customers.

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Retail
3.8

Pampered Chef Customer Service vs. Competitors

Compared to its competitors, Pampered Chef's Customer Service score is rated right above Sur La Table.

COMPANYCustomer Service Score
Pampered Chef3.7/5
Sur La Table3.1/5
Bed Bath & Beyond1.7/5
CalphalonN/A

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Pampered Chef's Customer Service score is rated right below McDonald's.

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Pampered Chef as an Employer

4.6/5

Pampered Chef has a 4.6/5 stars for its overall company culture rated by their employees

  Pampered Chef CEO
top
5%
CEO of Pampered Chef

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Pampered Chef scored a 8 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Pampered Chef would recommend the brand to a friend. ENPS measures how likely Pampered Chef employees would recommend working at Pampered Chef to a friend.

Net Promoter Score

8
NPS Score
46%Promoters
16%Passive
38%Detractors

Employee Net Promoter Score

39
eNPS Score
66%Promoters
7%Passive
27%Detractors

Global Ranking Snapshot

Pampered Chef is ranked #490 in the Global Top 100 Brands. It ranks just behind Cerner Corporation and just ahead of Barnes & Noble.

RANKCOMPANYCEOINDUSTRY
488
Ryder System  Ryder System CEO
Robert Sanchez
Automotive and Transportation
489
Cerner Corporation  Cerner Corporation CEO
Brent Shafer
Health and Wellness
490
Pampered Chef  Pampered Chef CEO
Andrew Treanor
Food and Beverages
491
Barnes & Noble  Barnes & Noble CEO
Demos Parneros
Retail
492
Spanx  Spanx CEO
Sara Blakely
Fashion and Beauty
493
Paycom  Paycom CEO
Chad Richison
Business and Consumer Services
494
Netsuite  Netsuite CEO
Zach Nelson
Tech

Food and Beverages Ranking Snapshot

Pampered Chef is ranked #40 in the Food and Beverages Industry. It ranks just behind Constellation Brands and just ahead of Krispy Kreme.

RANKCOMPANYLocation
38
Jersey Mike's Subs
Manasquan, NJ
39
Constellation Brands
Victor, NY
40
Pampered Chef
Addison, IL
41
Krispy Kreme
Winston Salem, NC
42
Bloomin' Brands
Tampa, FL
43
Levy Restaurants
Chicago, IL
44
Gopuff
Philadelphia, PA