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Raytheon Technologies is
Ranked
#32
in
Automotive and Transportation Brands
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Raytheon Technologies
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Raytheon Technologies is ranked #32 in Automotive and Transportation Brands

About Raytheon Technologies' Brand

Raytheon Technologies Corporation is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It includes four industry-leading businesses—Collins Aerospace, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. With 195,000 employees, the company is pushing the boundaries of avionics, cybersecurity, directed energy, electric propulsion, hypersonics, quantum physics and more. Raytheon Technologies formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses. Raytheon Technologies’s brand is ranked #635 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Raytheon Technologies. When compared to other organizations within the Automotive and Transportation industry, Raytheon Technologies is ranked #32. Among its major competitors, Raytheon Technologies is ranked in 4th place for NPS while BAE Systems is 1st, and Lockheed Martin is 2nd. Overall, Raytheon Technologies has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $32.56B

Brand at a Glance

73%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service

Raytheon Technologies Ranking

Raytheon Technologies NPS

Raytheon Technologies's Net Promoter Score (NPS) is a 20 with 49% Promoters, 22% Passives, and 29% Detractors. Net Promoter Score tracks whether Raytheon Technologies's customers would recommend using the product based on a scale of -100 to 100.

Raytheon Technologies Overall NPS

20
NPS
49%Promoters
22%Passives
29%Detractors
Raytheon Technologies Overall NPS

Raytheon Technologies NPS Trend

-100
-50
0
50
100
Jun 2021
14
Jun 202114
Jul 2021
3
Jul 20213
Aug 2021
4
Aug 20214
Sep 2021
16
Sep 202116
Oct 2021
20
Oct 202120
Nov 2021
17
Nov 202117
Dec 2021
17
Dec 202117
Jan 2022
23
Jan 202223
Feb 2022
15
Feb 202215
Mar 2022
20
Mar 202220
Apr 2022
19
Apr 202219
May 2022
21
May 202221

How Other Brands Compare

Raytheon Technologies is ranked #4 for NPS among its competitors. BAE Systems and Lockheed Martin come in first and second, with Boeing coming in at third. Among those competitors, it is the lowest valued company behind Boeing.

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Raytheon Technologies' Logo
Raytheon Technologies
Boeing's Logo
Boeing
Lockheed Martin's Logo
Lockheed Martin
BAE Systems' Logo
BAE Systems
Global Ranking#635#132#418#540
NPS20222528
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralVery PositiveNeutral
Valuation Updated every 24 hours for public companies$32.56B$147.47B$116.79B$126.78B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Raytheon Technologies NPS by Gender

Male customers rated Raytheon Technologies's NPS 50 points higher than Female customers.

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Male

22

Raytheon Technologies's NPS was rated 22 by Male customers on Comparably.

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33%
Promoters
56%
Passives
11%
Detractors

Female

-28

Raytheon Technologies's NPS was rated -28 by Female customers on Comparably.

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29%
Promoters
14%
Passives
57%
Detractors

Raytheon Technologies NPS by Ethnicity

Raytheon Technologies's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

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-100
-50
0
50
100
Caucasian
25
Caucasian25
Other
-34
Other-34

Raytheon Technologies NPS by Age

Raytheon Technologies's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
Promoters
0%
Passives
0%
Detractors
100%
36-400%0%100%
Promoters
100%
Passives
0%
Detractors
0%
46-50100%0%0%
Promoters
0%
Passives
67%
Detractors
33%
61-650%67%33%

Raytheon Technologies NPS by Usage

Raytheon Technologies's NPS was rated the highest by customers who have used Raytheon Technologies's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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-100
-50
0
50
100
Less than 1 Year
-25
Less than 1 Year-25
2 to 5 Years
33
2 to 5 Years33
Over 10 Years
25
Over 10 Years25

Raytheon Technologies NPS vs. Competitors

Compared to its competitors, Raytheon Technologies's NPS is rated right above General Dynamics, and is preceded by Boeing.

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Raytheon Technologies' Logo
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BAE Systems' Logo
Lockheed Martin's Logo
Boeing's Logo
General Dynamics' Logo
United Launch Alliance's Logo
SSL (Space Systems Loral) Logo
TerraPower's Logo
Elbit Systems' Logo
Engility's Logo

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Raytheon Technologies NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, Raytheon Technologies's NPS is rated right below FedEx.

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Raytheon Technologies' Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Honda's Logo
Audi's Logo
Tesla Motors' Logo
BMW Group's Logo
FedEx's Logo

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Raytheon Technologies Customer Reviews

Out of the 6 Raytheon Technologies customer reviews 3 were positive and 3 were constructive. Raytheon Technologies customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
The quality of employees and subcontractors can be improved. During my interactions with Raytheon, it a few of the employees and subcontractors have demonstrated lack luster character traits that show they are not held accountable. They do not take ownership for their work and very hands off.
Review from Boston, MA / Female / African American/Black / 36-40
What can this brand most improve?
Words word werd weerds wooords
Review from Boston, MA / Female / Caucasian / 41-45Posted 23 days ago
What do you value most about this brand?
Integrity, willingness to support military customers with commitment to quality and innovation.
Review from Boston, MA / Male / Caucasian / 46-50
What can this brand most improve?
Responsiveness, holding time for the customer.
Review from Boston, MA / Non-Binary / Other / 36-40
What do you value most about this brand?
Straightforward communication and no hidden agendas
Review from Boston, MA / Male / Caucasian / 41-45

Raytheon Technologies Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of Raytheon Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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73
73%
27
27%
Raytheon Technologies Customer Loyalty

Raytheon Technologies Customer Loyalty Score by Gender

Male customers rated Raytheon Technologies's Customer Loyalty score 11% higher than Female customers.

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Male
60%
Yes
Female
49%
Yes

Raytheon Technologies Customer Loyalty Score by Ethnicity

Raytheon Technologies's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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55
out of 100
Caucasian
40
out of 100
Other

Raytheon Technologies Customer Loyalty Score by Age

Raytheon Technologies's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

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0
20%
40%
60%
80%
100%
36-40
10%
36-4010%
46-50
100%
46-50100%
61-65
40%
61-6540%

Raytheon Technologies Customer Loyalty Score by Usage

Raytheon Technologies's Customer Loyalty score was rated the highest by customers who have used Raytheon Technologies's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
55%
2 to 5 Years
70%
Over 10 Years
55%

Raytheon Technologies Customer Loyalty Score by Industry

Raytheon Technologies's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

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Tech
49%
Aerospace and Aviation
74%

Raytheon Technologies Customer Loyalty vs. Competitors

Compared to its competitors, Raytheon Technologies's Customer Loyalty score is rated right above Boeing, and is preceded by General Dynamics.

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Raytheon Technologies' Logo
VS
United Launch Alliance's Logo
Lockheed Martin's Logo
General Dynamics' Logo
Boeing's Logo
BAE Systems' Logo
Engility's Logo
SSL (Space Systems Loral) Logo
TerraPower's Logo
Elbit Systems' Logo

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Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Raytheon Technologies's Customer Loyalty score is rated right below FedEx.

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Raytheon Technologies' Logo
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Honda's Logo
Audi's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Porsche's Logo
Tesla Motors' Logo
BMW Group's Logo
FedEx's Logo

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Raytheon Technologies Product Quality

3.8/5

Raytheon Technologies has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Raytheon Technologies Product Information

Raytheon Technologies’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Raytheon Technologies's product the highest. Reviewers from the Tech industry rated Raytheon Technologies the lowest at 3.1.

Website
http://www.raytheon.com
Company Size
10,000+ Employees

Industry

Government & Legal
Hardware and Devices
Manufacturing

Quick Insights into Raytheon Technologies Product Quality

Raytheon Technologies's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 36-40.

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Ranked Raytheon Technologies Product Quality the Highest

46-50
4.6
Aerospace and Aviation
3.9
2 to 5 Years
3.8

Ranked Raytheon Technologies Product Quality the Lowest

Female
2.4
Other
2
36-40
1.5

Raytheon Technologies Product Quality Score by Gender

Male customers rated Raytheon Technologies's Product Quality score 1.4 stars higher than Female customers.

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Male

3.8/5

Female

2.4/5

Raytheon Technologies Product Quality Score by Ethnicity

Raytheon Technologies's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.4
Caucasian3.4
Other
2
Other2

Raytheon Technologies Product Quality Score by Age

Raytheon Technologies's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
36-40
1.5
36-401.5
46-50
4.6
46-504.6
61-65
2.8
61-652.8

Raytheon Technologies Product Quality Score by Usage

Raytheon Technologies's Product Quality score was rated the highest by customers who have used Raytheon Technologies's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.9
2 to 5 Years
3.8
Over 10 Years
3.6

Raytheon Technologies Product Quality Score by Industry

Raytheon Technologies's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

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Tech
3.1
Aerospace and Aviation
3.9

Raytheon Technologies Product Quality vs. Competitors

Compared to its competitors, Raytheon Technologies's Product Quality score is rated right above Boeing, and is preceded by Lockheed Martin.

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Raytheon Technologies' Logo
VS
United Launch Alliance's Logo
BAE Systems' Logo
Lockheed Martin's Logo
Boeing's Logo
General Dynamics' Logo
Engility's Logo
SSL (Space Systems Loral) Logo
TerraPower's Logo
Elbit Systems' Logo

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Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Raytheon Technologies's Product Quality score is rated right below FedEx.

COMPANYProduct Quality Score
Porsche4.4/5
Mercedes-Benz USA4.3/5
Honda4.3/5
Toyota4.2/5
BMW Group4.2/5
Audi4.1/5
Tesla Motors4.1/5
FedEx3.9/5
Raytheon Technologies3.8/5

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Raytheon Technologies' Logo
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Honda's Logo
Toyota's Logo
BMW Group's Logo
Audi's Logo
Tesla Motors' Logo
FedEx's Logo

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Raytheon Technologies Pricing

Raytheon Technologies ROI & Value For Money

3.7/5

Raytheon Technologies has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Raytheon Technologies Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from Raytheon Technologies.

Quick Insights into Raytheon Technologies ROI

Raytheon Technologies's ROI score was rated highest by customers ages 46-50, and rated lowest by customers ages 36-40.

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Ranked Raytheon Technologies ROI the Highest

46-50
4.3
2 to 5 Years
4.1
Aerospace and Aviation
3.6

Ranked Raytheon Technologies ROI the Lowest

Female
2.3
Other
2
36-40
1.5

Raytheon Technologies ROI Score by Gender

Male customers rated Raytheon Technologies's ROI score 1.3 stars higher than Female customers.

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Male

3.6/5

Female

2.3/5

Raytheon Technologies ROI Score by Ethnicity

Raytheon Technologies's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.5
Caucasian3.5
Other
2
Other2

Raytheon Technologies ROI Score by Age

Raytheon Technologies's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
36-40
1.5
36-401.5
46-50
4.3
46-504.3
61-65
2.6
61-652.6

Raytheon Technologies ROI Score by Usage

Raytheon Technologies's ROI score was rated the highest by customers who have used Raytheon Technologies's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.7
2 to 5 Years
4.1
Over 10 Years
3.2

Raytheon Technologies ROI Score by Industry

Raytheon Technologies's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

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Tech
3.3
Aerospace and Aviation
3.6

Raytheon Technologies Pricing vs. Competitors

Compared to its competitors, Raytheon Technologies's ROI score is rated right above General Dynamics, and is preceded by BAE Systems.

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Raytheon Technologies' Logo
VS
United Launch Alliance's Logo
Lockheed Martin's Logo
BAE Systems' Logo
General Dynamics' Logo
Boeing's Logo
Engility's Logo
SSL (Space Systems Loral) Logo
TerraPower's Logo
Elbit Systems' Logo

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ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Raytheon Technologies's ROI score is rated right above FedEx, and is preceded by BMW Group.

COMPANYPricing Score
Porsche4.2/5
Toyota4.1/5
Tesla Motors4.1/5
Mercedes-Benz USA4.1/5
Honda4/5
Audi3.9/5
BMW Group3.9/5
Raytheon Technologies3.7/5
FedEx3.6/5

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Tesla Motors' Logo
Mercedes-Benz USA's Logo
Honda's Logo
Audi's Logo
BMW Group's Logo
FedEx's Logo

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Raytheon Technologies Customer Service

3.7/5

Raytheon Technologies has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Raytheon Technologies's Customer Service

Address

870 Winter St, Waltham, MA 02451


Website

http://www.raytheon.com


Phone Number

(781) 522-3000

Quick Insights into Raytheon Technologies Customer Service

Raytheon Technologies's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers ages 36-40.

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Ranked Raytheon Technologies Customer Service the Highest

46-50
4.6
2 to 5 Years
4.3
Caucasian
3.6

Ranked Raytheon Technologies Customer Service the Lowest

Less than 1 Year
2.2
Other
1.6
36-40
1.5

Raytheon Technologies Customer Service Score by Gender

Male customers rated Raytheon Technologies's Customer Service score 1.4 stars higher than Female customers.

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Male

3.6/5

Female

2.2/5

Raytheon Technologies Customer Service Score by Ethnicity

Raytheon Technologies's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
Other
1.6
Other1.6

Raytheon Technologies Customer Service Score by Age

Raytheon Technologies's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
36-40
1.5
36-401.5
46-50
4.6
46-504.6
61-65
2.1
61-652.1

Raytheon Technologies Customer Service Score by Usage

Raytheon Technologies's Customer Service score was rated the highest by customers who have used Raytheon Technologies's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.2
2 to 5 Years
4.3
Over 10 Years
3.4

Raytheon Technologies Customer Service Score by Industry

Raytheon Technologies's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

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Tech
3.2
Aerospace and Aviation
3.5

Raytheon Technologies Customer Service vs. Competitors

Compared to its competitors, Raytheon Technologies's Customer Service score is rated right above Boeing, and is preceded by BAE Systems.

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Raytheon Technologies' Logo
VS
United Launch Alliance's Logo
Lockheed Martin's Logo
General Dynamics' Logo
BAE Systems' Logo
Boeing's Logo
Engility's Logo
SSL (Space Systems Loral) Logo
TerraPower's Logo
Elbit Systems' Logo

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Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Raytheon Technologies's Customer Service score is rated right above FedEx, and is preceded by Audi.

COMPANYCustomer Service Score
Porsche4.4/5
Mercedes-Benz USA4.3/5
Toyota4.1/5
Honda4.1/5
BMW Group4.1/5
Tesla Motors4/5
Audi4/5
Raytheon Technologies3.7/5
FedEx3.7/5

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Raytheon Technologies' Logo
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Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Honda's Logo
BMW Group's Logo
Tesla Motors' Logo
Audi's Logo
FedEx's Logo

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Raytheon Technologies as an Employer

2.9/5

Raytheon Technologies has a 2.9/5 stars for its overall company culture rated by their employees

  Raytheon Technologies CEO
bottom
35%
CEO of Raytheon Technologies

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Raytheon Technologies scored a 20 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Raytheon Technologies would recommend the brand to a friend. ENPS measures how likely Raytheon Technologies employees would recommend working at Raytheon Technologies to a friend.

Net Promoter Score

20
NPS Score
49%Promoters
22%Passive
29%Detractors

Employee Net Promoter Score

-10
eNPS Score
34%Promoters
22%Passive
44%Detractors

Global Ranking Snapshot

Raytheon Technologies is ranked #635 in the Global Top 100 Brands. It ranks just behind Yext and just ahead of Thrive Market.

RANKCOMPANYCEOINDUSTRY
633
Wegmans  Wegmans CEO
Colleen Wegman
Retail
634
Yext   Yext  CEO
Mike Walrath
Media and Entertainment
635
Raytheon Technologies  Raytheon Technologies CEO
Gregory Hayes
Automotive and Transportation
636
Thrive Market  Thrive Market CEO
Nicholas Green
Health and Wellness
637
MailChimp  MailChimp CEO
Ben Chestnut
Tech
638
VICE Media  VICE Media CEO
Nancy Dubuc
Media and Entertainment
639
Wawa, Inc.  Wawa, Inc. CEO
Chris Gheysens
Retail

Automotive and Transportation Ranking Snapshot

Raytheon Technologies is ranked #32 in the Automotive and Transportation Industry. It ranks just behind Infiniti and just ahead of Nissan.

RANKCOMPANYLocation
30
Jb hunt
Lowell, AR
31
Infiniti
Dallas, TX
32
Raytheon Technologies
Waltham, MA
33
Nissan
Smyrna, TN
34
Rolls-Royce
London, MN
35
Cummins Inc.
Columbus, IN
36
Expeditors
Seattle, WA