20
NPS
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Ranked
#32
Automotive and Transportation Brands
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Raytheon Technologies
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Raytheon Technologies is ranked #32 in Automotive and Transportation Brands
Raytheon Technologies is ranked #32 in Automotive and Transportation Brands
About Raytheon Technologies' Brand
Raytheon Technologies Corporation is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It includes four industry-leading businesses—Collins Aerospace, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. With 195,000 employees, the company is pushing the boundaries of avionics, cybersecurity, directed energy, electric propulsion, hypersonics, quantum physics and more. Raytheon Technologies formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses. Raytheon Technologies’s brand is ranked #635 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Raytheon Technologies. When compared to other organizations within the Automotive and Transportation industry, Raytheon Technologies is ranked #32. Among its major competitors, Raytheon Technologies is ranked in 4th place for NPS while BAE Systems is 1st, and Lockheed Martin is 2nd. Overall, Raytheon Technologies has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $32.56B
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Raytheon Technologies Ranking
- #635 in Global Best Brands
- #32 in Automotive and Transportation
- #4 / 4 of its competitors
Raytheon Technologies NPS
Raytheon Technologies's Net Promoter Score (NPS) is a 20 with 49% Promoters, 22% Passives, and 29% Detractors. Net Promoter Score tracks whether Raytheon Technologies's customers would recommend using the product based on a scale of -100 to 100.
Raytheon Technologies Overall NPS
| 49% | Promoters |
|---|---|
| 22% | Passives |
| 29% | Detractors |
Raytheon Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 14 | Jun 2021 | 14 |
Jul 2021 3 | Jul 2021 | 3 |
Aug 2021 4 | Aug 2021 | 4 |
Sep 2021 16 | Sep 2021 | 16 |
Oct 2021 20 | Oct 2021 | 20 |
Nov 2021 17 | Nov 2021 | 17 |
Dec 2021 17 | Dec 2021 | 17 |
Jan 2022 23 | Jan 2022 | 23 |
Feb 2022 15 | Feb 2022 | 15 |
Mar 2022 20 | Mar 2022 | 20 |
Apr 2022 19 | Apr 2022 | 19 |
May 2022 21 | May 2022 | 21 |
How Other Brands Compare
Raytheon Technologies is ranked #4 for NPS among its competitors. BAE Systems and Lockheed Martin come in first and second, with Boeing coming in at third. Among those competitors, it is the lowest valued company behind Boeing.
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Raytheon Technologies |  Boeing |  Lockheed Martin |  BAE Systems | |
| Global Ranking | #635 | #132 | #418 | #540 |
| NPS | 20 | 22 | 25 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Very Positive | Neutral |
| Valuation Updated every 24 hours for public companies | $32.56B | $147.47B | $116.79B | $126.78B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Raytheon Technologies NPS by Gender
Male customers rated Raytheon Technologies's NPS 50 points higher than Female customers.
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Male
22
Raytheon Technologies's NPS was rated 22 by Male customers on Comparably.
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33%
Promoters
56%
Passives
11%
Detractors
Female
-28
Raytheon Technologies's NPS was rated -28 by Female customers on Comparably.
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29%
Promoters
14%
Passives
57%
Detractors
Raytheon Technologies NPS by Ethnicity
Raytheon Technologies's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Other -34 | Other | -34 |
Raytheon Technologies NPS by Age
Raytheon Technologies's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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Raytheon Technologies NPS by Usage
Raytheon Technologies's NPS was rated the highest by customers who have used Raytheon Technologies's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
Over 10 Years 25 | Over 10 Years | 25 |
Raytheon Technologies NPS vs. Competitors
Compared to its competitors, Raytheon Technologies's NPS is rated right above General Dynamics, and is preceded by Boeing.
| COMPANY | NPS Score | |
|---|---|---|
| BAE Systems | 28 |
| Lockheed Martin | 25 |
| Boeing | 22 |
| Raytheon Technologies | 20 |
 | General Dynamics | 6 |
 | United Launch Alliance | 0 |
 | SSL (Space Systems Loral) | N/A |
 | TerraPower | N/A |
 | Elbit Systems | N/A |
 | Engility | -100 |
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Raytheon Technologies NPS vs Companies in Automotive and Transportation
In the Automotive and Transportation industry, Raytheon Technologies's NPS is rated right below FedEx.
| COMPANY | NPS Score | |
|---|---|---|
 | Porsche | 63 |
 | Mercedes-Benz USA | 51 |
 | Toyota | 46 |
 | Honda | 43 |
 | Audi | 43 |
 | Tesla Motors | 39 |
 | BMW Group | 36 |
 | FedEx | 27 |
| Raytheon Technologies | 20 |
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Raytheon Technologies Customer Reviews
Out of the 6 Raytheon Technologies customer reviews 3 were positive and 3 were constructive. Raytheon Technologies customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Raytheon Technologies Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Raytheon Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Raytheon Technologies Customer Loyalty Score by Gender
Male customers rated Raytheon Technologies's Customer Loyalty score 11% higher than Female customers.
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Male
60%
Yes
Female
49%
Yes
Raytheon Technologies Customer Loyalty Score by Ethnicity
Raytheon Technologies's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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55
out of 100
Caucasian
40
out of 100
Other
Raytheon Technologies Customer Loyalty Score by Age
Raytheon Technologies's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 10% | 36-40 | 10% |
46-50 100% | 46-50 | 100% |
61-65 40% | 61-65 | 40% |
Raytheon Technologies Customer Loyalty Score by Usage
Raytheon Technologies's Customer Loyalty score was rated the highest by customers who have used Raytheon Technologies's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Raytheon Technologies Customer Loyalty Score by Industry
Raytheon Technologies's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Raytheon Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Raytheon Technologies's Customer Loyalty score is rated right above Boeing, and is preceded by General Dynamics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| United Launch Alliance | 100% |
| Lockheed Martin | 78% |
| General Dynamics | 78% |
| Raytheon Technologies | 73% |
| Boeing | 70% |
| BAE Systems | 69% |
| Engility | 10% |
| SSL (Space Systems Loral) | N/A |
| TerraPower | N/A |
| Elbit Systems | N/A |
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Customer Loyalty for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Raytheon Technologies's Customer Loyalty score is rated right below FedEx.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 88% |
| Audi | 84% |
| Mercedes-Benz USA | 84% |
| Toyota | 84% |
| Porsche | 81% |
| Tesla Motors | 80% |
| BMW Group | 80% |
| FedEx | 75% |
| Raytheon Technologies | 73% |
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Raytheon Technologies Product Quality
3.8/5
Raytheon Technologies has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Raytheon Technologies Product Information
Raytheon Technologies’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Raytheon Technologies's product the highest. Reviewers from the Tech industry rated Raytheon Technologies the lowest at 3.1.
- Website
- http://www.raytheon.com
- Company Size
- 10,000+ Employees
Industry
Government & Legal
Hardware and Devices
Manufacturing
Quick Insights into Raytheon Technologies Product Quality
Raytheon Technologies's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 36-40.
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Ranked Raytheon Technologies Product Quality the Highest
Ranked Raytheon Technologies Product Quality the Lowest
Raytheon Technologies Product Quality Score by Gender
Male customers rated Raytheon Technologies's Product Quality score 1.4 stars higher than Female customers.
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Male
3.8/5
Female
2.4/5
Raytheon Technologies Product Quality Score by Ethnicity
Raytheon Technologies's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Other 2 | Other | 2 |
Raytheon Technologies Product Quality Score by Age
Raytheon Technologies's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 4.6 | 46-50 | 4.6 |
61-65 2.8 | 61-65 | 2.8 |
Raytheon Technologies Product Quality Score by Usage
Raytheon Technologies's Product Quality score was rated the highest by customers who have used Raytheon Technologies's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Raytheon Technologies Product Quality Score by Industry
Raytheon Technologies's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Raytheon Technologies Product Quality vs. Competitors
Compared to its competitors, Raytheon Technologies's Product Quality score is rated right above Boeing, and is preceded by Lockheed Martin.
| COMPANY | Product Quality Score | |
|---|---|---|
| United Launch Alliance | 5/5 |
| BAE Systems | 3.9/5 |
| Lockheed Martin | 3.9/5 |
| Raytheon Technologies | 3.8/5 |
| Boeing | 3.7/5 |
| General Dynamics | 3.6/5 |
| Engility | 1.5/5 |
| SSL (Space Systems Loral) | N/A |
| TerraPower | N/A |
| Elbit Systems | N/A |
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Product Quality for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Raytheon Technologies's Product Quality score is rated right below FedEx.
| COMPANY | Product Quality Score | |
|---|---|---|
| Porsche | 4.4/5 |
| Mercedes-Benz USA | 4.3/5 |
| Honda | 4.3/5 |
| Toyota | 4.2/5 |
| BMW Group | 4.2/5 |
| Audi | 4.1/5 |
| Tesla Motors | 4.1/5 |
| FedEx | 3.9/5 |
| Raytheon Technologies | 3.8/5 |
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Raytheon Technologies Pricing
Raytheon Technologies ROI & Value For Money
3.7/5
Raytheon Technologies has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Raytheon Technologies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from Raytheon Technologies.
Quick Insights into Raytheon Technologies ROI
Raytheon Technologies's ROI score was rated highest by customers ages 46-50, and rated lowest by customers ages 36-40.
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Ranked Raytheon Technologies ROI the Highest
Ranked Raytheon Technologies ROI the Lowest
Raytheon Technologies ROI Score by Gender
Male customers rated Raytheon Technologies's ROI score 1.3 stars higher than Female customers.
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Male
3.6/5
Female
2.3/5
Raytheon Technologies ROI Score by Ethnicity
Raytheon Technologies's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 2 | Other | 2 |
Raytheon Technologies ROI Score by Age
Raytheon Technologies's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 4.3 | 46-50 | 4.3 |
61-65 2.6 | 61-65 | 2.6 |
Raytheon Technologies ROI Score by Usage
Raytheon Technologies's ROI score was rated the highest by customers who have used Raytheon Technologies's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Raytheon Technologies ROI Score by Industry
Raytheon Technologies's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Raytheon Technologies Pricing vs. Competitors
Compared to its competitors, Raytheon Technologies's ROI score is rated right above General Dynamics, and is preceded by BAE Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| United Launch Alliance | 5/5 |
| Lockheed Martin | 3.9/5 |
| BAE Systems | 3.8/5 |
| Raytheon Technologies | 3.7/5 |
| General Dynamics | 3.7/5 |
| Boeing | 3.6/5 |
| Engility | 1.5/5 |
| SSL (Space Systems Loral) | N/A |
| TerraPower | N/A |
| Elbit Systems | N/A |
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ROI for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Raytheon Technologies's ROI score is rated right above FedEx, and is preceded by BMW Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Porsche | 4.2/5 |
| Toyota | 4.1/5 |
| Tesla Motors | 4.1/5 |
| Mercedes-Benz USA | 4.1/5 |
| Honda | 4/5 |
| Audi | 3.9/5 |
| BMW Group | 3.9/5 |
| Raytheon Technologies | 3.7/5 |
| FedEx | 3.6/5 |
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Raytheon Technologies Customer Service
3.7/5
Raytheon Technologies has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Raytheon Technologies's Customer Service
Address
870 Winter St, Waltham, MA 02451
Website
http://www.raytheon.com
Phone Number
(781) 522-3000
Quick Insights into Raytheon Technologies Customer Service
Raytheon Technologies's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers ages 36-40.
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Ranked Raytheon Technologies Customer Service the Highest
Ranked Raytheon Technologies Customer Service the Lowest
Raytheon Technologies Customer Service Score by Gender
Male customers rated Raytheon Technologies's Customer Service score 1.4 stars higher than Female customers.
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Male
3.6/5
Female
2.2/5
Raytheon Technologies Customer Service Score by Ethnicity
Raytheon Technologies's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Other 1.6 | Other | 1.6 |
Raytheon Technologies Customer Service Score by Age
Raytheon Technologies's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 4.6 | 46-50 | 4.6 |
61-65 2.1 | 61-65 | 2.1 |
Raytheon Technologies Customer Service Score by Usage
Raytheon Technologies's Customer Service score was rated the highest by customers who have used Raytheon Technologies's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Raytheon Technologies Customer Service Score by Industry
Raytheon Technologies's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Raytheon Technologies Customer Service vs. Competitors
Compared to its competitors, Raytheon Technologies's Customer Service score is rated right above Boeing, and is preceded by BAE Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| United Launch Alliance | 5/5 |
| Lockheed Martin | 3.9/5 |
| General Dynamics | 3.8/5 |
| BAE Systems | 3.7/5 |
| Raytheon Technologies | 3.7/5 |
| Boeing | 3.6/5 |
| Engility | 1.5/5 |
| SSL (Space Systems Loral) | N/A |
| TerraPower | N/A |
| Elbit Systems | N/A |
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Customer Service for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Raytheon Technologies's Customer Service score is rated right above FedEx, and is preceded by Audi.
| COMPANY | Customer Service Score | |
|---|---|---|
| Porsche | 4.4/5 |
| Mercedes-Benz USA | 4.3/5 |
| Toyota | 4.1/5 |
| Honda | 4.1/5 |
| BMW Group | 4.1/5 |
| Tesla Motors | 4/5 |
| Audi | 4/5 |
| Raytheon Technologies | 3.7/5 |
| FedEx | 3.7/5 |
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Raytheon Technologies as an Employer
2.9/5
Raytheon Technologies has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Raytheon Technologies
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Raytheon Technologies scored a 20 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Raytheon Technologies would recommend the brand to a friend. ENPS measures how likely Raytheon Technologies employees would recommend working at Raytheon Technologies to a friend.
Net Promoter Score
20
NPS Score
| 49% | Promoters |
|---|---|
| 22% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 34% | Promoters |
|---|---|
| 22% | Passive |
| 44% | Detractors |
Global Ranking Snapshot
Raytheon Technologies is ranked #635 in the Global Top 100 Brands. It ranks just behind Yext and just ahead of Thrive Market.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
633 |  | Wegmans |  | Colleen Wegman | Retail |
634 |  | Yext |  | Mike Walrath | Media and Entertainment |
635 | | Raytheon Technologies | | Gregory Hayes | Automotive and Transportation |
636 |  | Thrive Market |  | Nicholas Green | Health and Wellness |
637 |  | MailChimp |  | Ben Chestnut | Tech |
638 |  | VICE Media |  | Nancy Dubuc | Media and Entertainment |
639 |  | Wawa, Inc. |  | Chris Gheysens | Retail |
Automotive and Transportation Ranking Snapshot
Raytheon Technologies is ranked #32 in the Automotive and Transportation Industry. It ranks just behind Infiniti and just ahead of Nissan.
| RANK | COMPANY | Location | |
|---|---|---|---|
30 |  | Jb hunt | Lowell, AR |
31 |  | Infiniti | Dallas, TX |
32 | | Raytheon Technologies | Waltham, MA |
33 |  | Nissan | Smyrna, TN |
34 |  | Rolls-Royce | London, MN |
35 |  | Cummins Inc. | Columbus, IN |
36 |  | Expeditors | Seattle, WA |
Popular Brands in the Industry
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