RealPage attracts people worldwide who have a love for advanced software and data technology, and a commitment to service. Our focus is the vast rental real estate ecosystem, an industry dedicated to providing the best places to live, work and play for hundreds of millions of people. We find innovative, simple ways to create amazing experiences and value for all those we serve in the ecosystem, from businesses to renters to our employees to the communities we live in. (For more information about us, please visit https://www.RealPage.com.)
Scott Davies serves as the Chief Marketing Officer of RealPage, Inc.. Scott started at RealPage, Inc. in November of 2017. Scott currently resides in the Dallas/Fort Worth Area.
RealPage's Net Promoter Score (NPS) is a 37 with 59% Promoters, 19% Passives, and 22% Detractors. Net Promoter Score tracks whether RealPage's customers would recommend using the product based on a scale of -100 to 100.
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RealPage's NPS was rated 25 points by customers who have used RealPage's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Less than 1 Year
|Less than 1 Year||25|
2 to 5 Years
|2 to 5 Years||25|
What can this brand most improve?Verification process is a nightmare & lost us several customers due to frustration. Potential renters were asked to contact their place of employment multiple times for the same verification information, just to be told repeatedly that it was never received. Very disappointing, failed outsourcing
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of RealPage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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RealPage has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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RealPage serves markets in the United States. RealPage supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
RealPage’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Commercial Real Estate industry rated RealPage's product the highest. Reviewers from the Real Estate industry rated RealPage the lowest at 3.5.
RealPage's Product Quality score was rated highest by customers who have used RealPage's products/services for 5 to 10 Years, and rated lowest by customers who have used RealPage's products/services for Less than 1 Year.
|5 to 10 Years|
|Commercial Real Estate|
|Less than 1 Year|
RealPage's Product Quality score was rated the highest by customers who have used RealPage's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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|Less than 1 Year|
|2 to 5 Years|
|5 to 10 Years|
RealPage's Product Quality score was rated the highest by Commercial Real Estate industry customers, and the lowest by Real Estate industry customers.
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|Commercial Real Estate|
RealPage has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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RealPage has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry.
RealPage's ROI score was rated highest by customers from the Real Estate industry.
RealPage's ROI score was rated 3.2 stars by Real Estate industry customers.
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RealPage has an overall Customer Satisfaction score of 50 rated by its users and customers.
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|Neither Satisfied nor Dissatisfied||0%|
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RealPage has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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2201 Lakeside Blvd, Richardson, TX 75082
RealPage scored a 37 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of RealPage would recommend the brand to a friend. ENPS measures how likely RealPage employees would recommend working at RealPage to a friend.