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RealPage
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About RealPage's Brand

RealPage attracts people worldwide who have a love for advanced software and data technology, and a commitment to service. Our focus is the vast rental real estate ecosystem, an industry dedicated to providing the best places to live, work and play for hundreds of millions of people. We find innovative, simple ways to create amazing experiences and value for all those we serve in the ecosystem, from businesses to renters to our employees to the communities we live in. (For more information about us, please visit https://www.RealPage.com.)

Brand at a Glance

53%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.3/5
Customer Service

RealPage CMO
  RealPage CMO

Scott Davies

Scott Davies serves as the Chief Marketing Officer of RealPage, Inc.. Scott started at RealPage, Inc. in November of 2017. Scott currently resides in the Dallas/Fort Worth Area.

RealPage NPS

RealPage's Net Promoter Score (NPS) is a 37 with 59% Promoters, 19% Passives, and 22% Detractors. Net Promoter Score tracks whether RealPage's customers would recommend using the product based on a scale of -100 to 100.

RealPage Overall NPS

37
NPS
59%Promoters
19%Passives
22%Detractors
RealPage Overall NPS

RealPage NPS Trend

-100
-50
0
50
100
Aug 2020
37
Aug 202037
Nov 2020
40
Nov 202040
Feb 2022
42
Feb 202242
Jun 2022
37
Jun 202237

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

RealPage NPS by Usage

RealPage's NPS was rated 25 points by customers who have used RealPage's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of RealPage.
-100
-50
0
50
100
Less than 1 Year
25
Less than 1 Year25
2 to 5 Years
25
2 to 5 Years25

RealPage Customer Reviews

What can this brand most improve?
Verification process is a nightmare & lost us several customers due to frustration. Potential renters were asked to contact their place of employment multiple times for the same verification information, just to be told repeatedly that it was never received. Very disappointing, failed outsourcing
Review from Dallas, TX / Male / Caucasian / 31-35Posted 15 days ago

RealPage Customer Loyalty

53%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

53% of RealPage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

53
53%
47
47%
RealPage Customer Loyalty

RealPage Product Quality

3.8/5

RealPage has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock RealPage's overall Product Quality score rated by its users and customers.

RealPage Product Information

RealPage serves markets in the United States. RealPage supports iOS, Web, and Android devices and offers products for medium and large sized businesses.

RealPage’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Commercial Real Estate industry rated RealPage's product the highest. Reviewers from the Real Estate industry rated RealPage the lowest at 3.5.

Website
http://www.realpage.com
Company Size
5,001-10,000 Employees

Industry

Tech
Analytics
Real Estate
SaaS

Languages Supported

English

Product Type

Property Management Software
Real Estate Management Software

Quick Insights into RealPage Product Quality

RealPage's Product Quality score was rated highest by customers who have used RealPage's products/services for 5 to 10 Years, and rated lowest by customers who have used RealPage's products/services for Less than 1 Year.

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Ranked RealPage Product Quality the Highest

5 to 10 Years
4.4
Commercial Real Estate
4.3

Ranked RealPage Product Quality the Lowest

Real Estate
3.5
Less than 1 Year
3.4

RealPage Product Quality Score by Usage

RealPage's Product Quality score was rated the highest by customers who have used RealPage's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
3.4
2 to 5 Years
4.1
5 to 10 Years
4.4

RealPage Product Quality Score by Industry

RealPage's Product Quality score was rated the highest by Commercial Real Estate industry customers, and the lowest by Real Estate industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Commercial Real Estate
4.3
Real Estate
3.5

RealPage Pricing

RealPage ROI & Value For Money

3.8/5

RealPage has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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RealPage Pricing Plans

RealPage has a pricing structure that accommodates medium and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry.

Who Uses RealPage?

Medium Businesses
Large Enterprises

Quick Insights into RealPage ROI

RealPage's ROI score was rated highest by customers from the Real Estate industry.

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Ranked RealPage ROI the Highest

Real Estate
3.2

RealPage ROI Score by Industry

RealPage's ROI score was rated 3.2 stars by Real Estate industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Real Estate
3.2

RealPage Customer Satisfaction (CSAT)

RealPage Customer Satisfaction (CSAT) Score

50 / 100

RealPage has an overall Customer Satisfaction score of 50 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied0%
Satisfied50%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied50%
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

RealPage Customer Service

3.3/5

RealPage has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

Sign Up to unlock RealPage's overall Customer Service score rated by its users and customers.

About RealPage's Customer Service

Address

2201 Lakeside Blvd, Richardson, TX 75082


Website

http://www.realpage.com


Phone Number

9728204000

RealPage as an Employer

3.8/5

RealPage has a 3.8/5 stars for its overall company culture rated by their employees

  RealPage CEO
top
50%
CEO of RealPage

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

RealPage scored a 37 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of RealPage would recommend the brand to a friend. ENPS measures how likely RealPage employees would recommend working at RealPage to a friend.

Net Promoter Score

37
NPS Score
59%Promoters
19%Passive
22%Detractors

Employee Net Promoter Score

4
eNPS Score
44%Promoters
16%Passive
40%Detractors

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