0
NPS
Comparably is excited to introduce our all-new Best Brands Award winners
Brand Page
Summa Health
Marketing or Exec? Claim Your Free Account
Want to learn more about
Get in touch & set up a free account now
About Summa Health's Brand
The health system made the announcement Monday, Oct. 26, at an event at the Akron Art Museum.
Brand at a Glance
54%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Summa Health NPS
Summa Health's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Summa Health's customers would recommend using the product based on a scale of -100 to 100.
Summa Health Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Summa Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jun 2021 0 | Jun 2021 | 0 |
Jul 2021 -50 | Jul 2021 | -50 |
Aug 2021 -60 | Aug 2021 | -60 |
Nov 2021 -67 | Nov 2021 | -67 |
Dec 2021 -43 | Dec 2021 | -43 |
Feb 2022 -37 | Feb 2022 | -37 |
Mar 2022 -10 | Mar 2022 | -10 |
Apr 2022 0 | Apr 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Summa Health NPS by Ethnicity
Summa Health's NPS was rated -25 points by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Summa Health.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Summa Health Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Summa Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Summa Health Customer Loyalty Score by Ethnicity
Summa Health's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Summa Health.
55
out of 100
Caucasian
Summa Health Product Quality
2.7/5
Summa Health has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Summa Health's overall Product Quality score rated by its users and customers.
Summa Health Product Information
Summa Health’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.summahealth.org/
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into Summa Health Product Quality
Summa Health's Product Quality score was rated highest by Caucasian customers.
Sign Up Sign Up to unlock insights into how customers have ranked Summa Health's Product Quality.
Ranked Summa Health Product Quality the Highest
Summa Health Product Quality Score by Ethnicity
Summa Health's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Summa Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Summa Health Pricing
Summa Health ROI & Value For Money
2.7/5
Summa Health has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Summa Health's overall ROI score rated by its users and customers.
Quick Insights into Summa Health ROI
Summa Health's ROI score was rated highest by Caucasian customers.
Sign Up Sign Up to unlock insights into how customers have ranked Summa Health's ROI score.
Ranked Summa Health ROI the Highest
Summa Health ROI Score by Ethnicity
Summa Health's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Summa Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Summa Health Customer Service
2.7/5
Summa Health has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Summa Health's overall Customer Service score rated by its users and customers.
About Summa Health's Customer Service
Address
525 East Market Street, Akron, OH
Website
http://www.summahealth.org/
Phone Number
(888)905-6071
Quick Insights into Summa Health Customer Service
Summa Health's Customer Service score was rated highest by Caucasian customers.
Sign Up Sign Up to unlock insights into how customers have ranked Summa Health's Customer Service score.
Ranked Summa Health Customer Service the Highest
Summa Health Customer Service Score by Ethnicity
Summa Health's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Summa Health.
0
1
2
3
4
5
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Summa Health as an Employer
2.2/5
Summa Health has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Summa Health scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Summa Health would recommend the brand to a friend. ENPS measures how likely Summa Health employees would recommend working at Summa Health to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Want to learn more about
Get in touch & set up a free account now