12
NPS
Comparably is excited to introduce our all-new Best Brands Award winners
Want to learn more about
Get in touch & set up a free account now
T-Mobile is ranked #34 in Top Brands for MillennialsAwards & Recognition
T-Mobile is ranked #34 in Top Brands for Millennials
Awards & Recognition
About T-Mobile's Brand
We’re changing the wireless industry for good. That’s why we are the Un-carrier. And #WeWontStop. T-Mobile’s brand is ranked #107 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of T-Mobile. When compared to other organizations within the Business and Consumer Services industry, T-Mobile is ranked #4. Among its major competitors, T-Mobile is ranked in 2nd place for NPS while Verizon is 1st, and AT&T is 3rd.Their current market cap is $158.64B
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
T-Mobile Ranking
- #34 in Top Brands for Millennials
- #4 in Business and Consumer Services
- #2 / 4 of its competitors
T-Mobile NPS
T-Mobile's Net Promoter Score (NPS) is a 12 with 49% Promoters, 14% Passives, and 37% Detractors. Net Promoter Score tracks whether T-Mobile's customers would recommend using the product based on a scale of -100 to 100.
T-Mobile Overall NPS
| 49% | Promoters |
|---|---|
| 14% | Passives |
| 37% | Detractors |
T-Mobile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 25 | Jul 2021 | 25 |
Aug 2021 22 | Aug 2021 | 22 |
Sep 2021 20 | Sep 2021 | 20 |
Oct 2021 21 | Oct 2021 | 21 |
Nov 2021 20 | Nov 2021 | 20 |
Dec 2021 21 | Dec 2021 | 21 |
Jan 2022 20 | Jan 2022 | 20 |
Feb 2022 18 | Feb 2022 | 18 |
Mar 2022 15 | Mar 2022 | 15 |
Apr 2022 15 | Apr 2022 | 15 |
May 2022 13 | May 2022 | 13 |
Jun 2022 12 | Jun 2022 | 12 |
How Other Brands Compare
T-Mobile is ranked second for NPS among its competitors. Verizon and AT&T come in first and third, with Sprint coming in at #4. Among those competitors, it is the third most valued company behind Verizon.
Sign Up for Brand Profile PRO to get the full Comparison data of T-Mobile vs Competitors.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
T-Mobile NPS by Gender
Female customers rated T-Mobile's NPS 13 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full NPS by Gender data of T-Mobile.
Male
-13
T-Mobile's NPS was rated -13 by Male customers on Comparably.
Sign Up to learn about T-Mobile's NPS Score rated by Male customers on Comparably.
40%
Promoters
7%
Passives
53%
Detractors
Female
0
T-Mobile's NPS was rated by Female customers on Comparably.
Sign Up to learn about T-Mobile's NPS Score rated by Female customers on Comparably.
46%
Promoters
8%
Passives
46%
Detractors
T-Mobile NPS by Ethnicity
T-Mobile's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of T-Mobile.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Hispanic or Latino -25 | Hispanic or Latino | -25 |
African American/Black 60 | African American/Black | 60 |
Asian or Pacific Islander 43 | Asian or Pacific Islander | 43 |
Native American -34 | Native American | -34 |
Other -52 | Other | -52 |
T-Mobile NPS by Age
T-Mobile's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of T-Mobile.
T-Mobile NPS by Usage
T-Mobile's NPS was rated the highest by customers who have used T-Mobile's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full NPS by Usage data of T-Mobile.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years 6 | 1 to 2 Years | 6 |
2 to 5 Years 15 | 2 to 5 Years | 15 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Over 10 Years -3 | Over 10 Years | -3 |
T-Mobile NPS vs. Competitors
Compared to its competitors, T-Mobile's NPS is rated right above AT&T, and is preceded by Verizon.
Unlock T-Mobile NPS vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full T-Mobile NPS vs. Competitors data and gain insights into your customers today.
T-Mobile NPS vs Companies in Business and Consumer Services
In the Business and Consumer Services industry, T-Mobile's NPS is rated right above Allstate, and is preceded by Verizon.
Unlock T-Mobile NPS vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full T-Mobile NPS vs. Companies in Business and Consumer Services data and gain insights into your customers today.
T-Mobile Customer Reviews
Out of the 52 T-Mobile customer reviews 19 were positive and 33 were constructive. T-Mobile customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
T-Mobile Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of T-Mobile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
T-Mobile Customer Loyalty Score by Gender
Female customers rated T-Mobile's Customer Loyalty score 3% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of T-Mobile.
Male
85%
Yes
Female
88%
Yes
T-Mobile Customer Loyalty Score by Ethnicity
T-Mobile's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of T-Mobile.
82
out of 100
Caucasian
89
out of 100
Hispanic or Latino
96
out of 100
African American/Black
94
out of 100
Asian or Pacific Islander
100
out of 100
Native American
87
out of 100
Other
T-Mobile Customer Loyalty Score by Age
T-Mobile's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of T-Mobile.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 97% | 18-25 | 97% |
26-30 83% | 26-30 | 83% |
31-35 80% | 31-35 | 80% |
36-40 91% | 36-40 | 91% |
41-45 85% | 41-45 | 85% |
46-50 89% | 46-50 | 89% |
51-55 84% | 51-55 | 84% |
56-60 81% | 56-60 | 81% |
61-65 80% | 61-65 | 80% |
66+ 73% | 66+ | 73% |
T-Mobile Customer Loyalty Score by Usage
T-Mobile's Customer Loyalty score was rated the highest by customers who have used T-Mobile's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
T-Mobile Customer Loyalty Score by Industry
T-Mobile's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
T-Mobile Customer Loyalty vs. Competitors
Compared to its competitors, T-Mobile's Customer Loyalty score is rated right above AT&T, and is preceded by Verizon.
Unlock T-Mobile Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full T-Mobile Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, T-Mobile's Customer Loyalty score is rated right above Verizon, and is preceded by Visa.
Unlock T-Mobile Customer Loyalty vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full T-Mobile Customer Loyalty vs. Companies in Business and Consumer Services data and gain insights into your customers today.
T-Mobile Product Quality
3.4/5
T-Mobile has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock T-Mobile's overall Product Quality score rated by its users and customers.
T-Mobile Product Information
T-Mobile’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated T-Mobile's product the highest. Reviewers from the Fashion and Beauty industry rated T-Mobile the lowest at 3.2.
- Website
- https://t-mobile.com
- Company Size
- 10,000+ Employees
Industry
Telecommunications
Quick Insights into T-Mobile Product Quality
T-Mobile's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Consulting industry.
Sign Up to unlock insights into how customers have ranked T-Mobile's Product Quality.
Ranked T-Mobile Product Quality the Highest
Ranked T-Mobile Product Quality the Lowest
T-Mobile Product Quality Score by Gender
T-Mobile's Product Quality score was rated 3 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of T-Mobile.
Male
3/5
Female
3/5
T-Mobile Product Quality Score by Ethnicity
T-Mobile's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of T-Mobile.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Native American 2.3 | Native American | 2.3 |
Other 2 | Other | 2 |
T-Mobile Product Quality Score by Age
T-Mobile's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of T-Mobile.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.6 | 36-40 | 3.6 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3 | 51-55 | 3 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
T-Mobile Product Quality Score by Usage
T-Mobile's Product Quality score was rated the highest by customers who have used T-Mobile's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
T-Mobile Product Quality Score by Industry
T-Mobile's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
T-Mobile Product Quality vs. Competitors
Compared to its competitors, T-Mobile's Product Quality score is rated right above AT&T, and is preceded by Verizon.
Unlock T-Mobile Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full T-Mobile Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, T-Mobile's Product Quality score is rated right above Allstate, and is preceded by Verizon.
Unlock T-Mobile Product Quality vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full T-Mobile Product Quality vs. Companies in Business and Consumer Services data and gain insights into your customers today.
T-Mobile Pricing
T-Mobile ROI & Value For Money
3.3/5
T-Mobile has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock T-Mobile's overall ROI score rated by its users and customers.
T-Mobile Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Consulting industry think that they had the lowest ROI from T-Mobile.
Quick Insights into T-Mobile ROI
T-Mobile's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked T-Mobile's ROI score.
Ranked T-Mobile ROI the Highest
Ranked T-Mobile ROI the Lowest
T-Mobile ROI Score by Gender
Female customers rated T-Mobile's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of T-Mobile.
Male
2.9/5
Female
3/5
T-Mobile ROI Score by Ethnicity
T-Mobile's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of T-Mobile.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Native American 3.1 | Native American | 3.1 |
Other 1.9 | Other | 1.9 |
T-Mobile ROI Score by Age
T-Mobile's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of T-Mobile.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.2 | 31-35 | 3.2 |
36-40 3.4 | 36-40 | 3.4 |
41-45 2.6 | 41-45 | 2.6 |
46-50 2.7 | 46-50 | 2.7 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
T-Mobile ROI Score by Usage
T-Mobile's ROI score was rated the highest by customers who have used T-Mobile's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
T-Mobile ROI Score by Industry
T-Mobile's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
T-Mobile Pricing vs. Competitors
Compared to its competitors, T-Mobile's ROI score is rated right above AT&T, and is preceded by Verizon.
Unlock T-Mobile ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full T-Mobile ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, T-Mobile's ROI score is rated right above Allstate, and is preceded by Accenture (US).
Unlock T-Mobile ROI vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full T-Mobile ROI vs. Companies in Business and Consumer Services data and gain insights into your customers today.
T-Mobile Customer Satisfaction (CSAT)
T-Mobile Customer Satisfaction (CSAT) Score
58 / 100
T-Mobile has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
19%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
6%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into T-Mobile Customer Satisfaction
T-Mobile's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Consulting industry.
Sign Up to unlock insights into how customers have ranked T-Mobile's Customer Satisfaction.
Ranked T-Mobile Customer Satisfaction the Highest
Ranked T-Mobile Customer Satisfaction the Lowest
T-Mobile Customer Satisfaction Score by Gender
Male customers rated T-Mobile's Customer Satisfaction score 4 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of T-Mobile.
49 / 100
MaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 5% | |
Very Dissatisfied | 42% |
45 / 100
FemaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 1% | |
Dissatisfied | 10% | |
Very Dissatisfied | 44% |
T-Mobile Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
T-Mobile's Customer Satisfaction (CSAT) score was rated 35% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of T-Mobile.
35 / 100
Very Satisfied
27%
Satisfied
8%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
57%
CSAT according to Hispanic or Latino
T-Mobile's Customer Satisfaction (CSAT) score was rated 47% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of T-Mobile.
47 / 100
Very Satisfied
42%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
11%
Very Dissatisfied
37%
CSAT according to African American/Black
T-Mobile's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of T-Mobile.
83 / 100
Very Satisfied
59%
Satisfied
24%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
12%
CSAT according to Asian or Pacific Islander
T-Mobile's Customer Satisfaction (CSAT) score was rated 81% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of T-Mobile.
81 / 100
Very Satisfied
45%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
10%
CSAT according to Native American
T-Mobile's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of T-Mobile.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Other
T-Mobile's Customer Satisfaction (CSAT) score was rated 21% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of T-Mobile.
21 / 100
Very Satisfied
17%
Satisfied
4%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
71%
T-Mobile Customer Satisfaction Score by Age
T-Mobile's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of T-Mobile.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 88% | |||||||||||||||
| 26-30 | 17% | |||||||||||||||
| 31-35 | 46% | |||||||||||||||
| 36-40 | 69% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 36% | |||||||||||||||
| 51-55 | 57% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 14% | |||||||||||||||
| 66+ | 13% |
T-Mobile Customer Satisfaction Score by Usage
T-Mobile's Customer Satisfaction score was rated the highest by customers who have used T-Mobile's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
T-Mobile Customer Satisfaction Score by Industry
T-Mobile's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "T-Mobile Customer Satisfaction Score by Industry",
"text": "T-Mobile's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Consulting industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "T-Mobile's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Accounting",
"groupId": 495,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "T-Mobile's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "T-Mobile's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "T-Mobile's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "T-Mobile's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "T-Mobile's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "T-Mobile's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "T-Mobile's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Education",
"groupId": 515,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "T-Mobile's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "T-Mobile's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 30,
"stars": 0,
"csatScore": 30,
"text": "T-Mobile's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 30
},
{
"label": "Retail",
"groupId": 559,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "T-Mobile's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 86
},
{
"label": "Telecommunications",
"groupId": 564,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "T-Mobile's Customer Satisfaction score is rated by Telecommunications customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}T-Mobile Customer Satisfaction vs. Competitors
Compared to its competitors, T-Mobile's Customer Satisfaction score is rated right above AT&T, and is preceded by Verizon.
Unlock T-Mobile Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full T-Mobile Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, T-Mobile's Customer Satisfaction score is rated right above Allstate, and is preceded by Verizon.
Unlock T-Mobile Customer Satisfaction vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full T-Mobile Customer Satisfaction vs. Companies in Business and Consumer Services data and gain insights into your customers today.
T-Mobile Customer Service
3.3/5
T-Mobile has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock T-Mobile's overall Customer Service score rated by its users and customers.
About T-Mobile's Customer Service
Address
12920 SE 38th Street, Bellevue, WA 98006
Website
https://t-mobile.com
Phone Number
877-453-1304
T-Mobile's Social Links
Quick Insights into T-Mobile Customer Service
T-Mobile's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked T-Mobile's Customer Service score.
Ranked T-Mobile Customer Service the Highest
Ranked T-Mobile Customer Service the Lowest
T-Mobile Customer Service Score by Gender
Female customers rated T-Mobile's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of T-Mobile.
Male
2.9/5
Female
3.1/5
T-Mobile Customer Service Score by Ethnicity
T-Mobile's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of T-Mobile.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Native American 3.3 | Native American | 3.3 |
Other 1.8 | Other | 1.8 |
T-Mobile Customer Service Score by Age
T-Mobile's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of T-Mobile.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.3 | 31-35 | 3.3 |
36-40 3.5 | 36-40 | 3.5 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.6 | 46-50 | 2.6 |
51-55 2.9 | 51-55 | 2.9 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
T-Mobile Customer Service Score by Usage
T-Mobile's Customer Service score was rated the highest by customers who have used T-Mobile's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
T-Mobile Customer Service Score by Industry
T-Mobile's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
T-Mobile Customer Service vs. Competitors
Compared to its competitors, T-Mobile's Customer Service score is rated right above AT&T, and is preceded by Verizon.
Unlock T-Mobile Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full T-Mobile Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, T-Mobile's Customer Service score is rated right above Allstate, and is preceded by Verizon.
Unlock T-Mobile Customer Service vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full T-Mobile Customer Service vs. Companies in Business and Consumer Services data and gain insights into your customers today.
T-Mobile as an Employer
4.7/5
T-Mobile has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
T-Mobile scored a 12 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of T-Mobile would recommend the brand to a friend. ENPS measures how likely T-Mobile employees would recommend working at T-Mobile to a friend.
Net Promoter Score
12
NPS Score
| 49% | Promoters |
|---|---|
| 14% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
Global Ranking Snapshot
T-Mobile is ranked #107 in the Global Top 100 Brands. It ranks just behind IBM and just ahead of Verizon.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
105 |  | PepsiCo |  | Ramon Laguarta | Food and Beverages |
106 |  | IBM |  | Arvind Krishna | Tech |
107 | | T-Mobile | | Mike Sievert | Business and Consumer Services |
108 | | Verizon |  | Hans Vestberg | Business and Consumer Services |
109 |  | PayPal |  | Daniel Schulman | Tech |
110 |  | Intel Corporation |  | Patrick P. Gelsinger | Tech |
111 |  | Mattel, Inc. |  | Ynon Kreiz | Consumer Goods |
Business and Consumer Services Ranking Snapshot
T-Mobile is ranked #4 in the Business and Consumer Services Industry. It ranks just behind FedEx and just ahead of Verizon.
Popular Brands in the Industry
Want to learn more about
Get in touch & set up a free account now